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*The Official Samsung PNxxC8000 Owner's Discussion Thread!! - Page 191

post #5701 of 5875
Quote:
Originally Posted by nismosis View Post

So after much work I finally have a tech coming to replace my panel. I just had a question. He said there is only one panel by samsung that is compatible with my model. Pn58c8000. Version iz02. Which, is a direct oem replacement. So my question is, is this panel going to do the same thing? Or did Samsung resolve the issue? I mentioned to the tech that I heard something about the replacements being d panels, but he said that's not possible. Curious I have my fingers crossed for a good install. Thanks.


Glad to hear that there doing something for you. The D panels are 59" panels not 58". Perhaps you read that some people had the entire TV replaced with the D series.
post #5702 of 5875
Quote:
Originally Posted by ferl View Post


Glad to hear that there doing something for you. The D panels are 59" panels not 58". Perhaps you read that some people had the entire TV replaced with the D series.

So I wonder if they "fixed" the issue then? Or if it's just hit or miss.
post #5703 of 5875
Hi everyone. This is such a precise technical question I figured I would ask it over here. The support at Samsung didn't even understand what I was talking about.

I currently own a Samsung PN50C8000 on which I exclusively watch DVD/Blu-Ray content. With Blu-Ray disks however, it seems that I do not get enough texture when the original source is shot on 35mm film. When I compare the source image of the Blu-Ray disk on a Lacie 324 screen on my Mac Pro, there's this beautiful, fine, natural grain texture that is alot less perceptible once on my Samsung 50" plasma.

I turned off the noise reduction options on the TV set, but it doesn't seem to reproduire this fine grain texture as precisely as it should. I'd love it if I could retain all this original film grain on this great plasma...

Help anyone?

I am using Dennis Thomsen's settings for firmware 1016.
post #5704 of 5875
I think what's allowing you to see the finer grain is that your laptop has more pixels per inch (PPI) and thus is able to display a finer image than your plasma. I'm not even amatuer category though so don't take my word for it...

Chuck
post #5705 of 5875
Thanks Chuck. I'll wait to hear from the others too smile.gif
I'm sure I'm on the right forum for that sort of thing!
post #5706 of 5875
Samsung is replacing my 58c8000 with the 60e8000... waiting for samsung to get it shipped.

Anyway I thought I would share what my technician told me. In short there is a wide consensus that samsung is sending out refurbished panels to replace these out of warranty panels, which is the only way they can justify the expense over just replacing the set prior to repair attempt.

This may explain why so many are experiencing several repair attempts before replacement. Samsung may just be trying to satisfy people with refurbs hoping they wont notice they are getting another problem.
post #5707 of 5875
Anyone have any idea?


I currently own a Samsung PN50C8000 on which I exclusively watch DVD/Blu-Ray content. With Blu-Ray disks however, it seems that I do not get enough texture when the original source is shot on 35mm film. When I compare the source image of the Blu-Ray disk on a Lacie 324 screen on my Mac Pro, there's this beautiful, fine, natural grain texture that is alot less perceptible once on my Samsung 50" plasma.

I turned off the noise reduction options on the TV set, but it doesn't seem to reproduire this fine grain texture as precisely as it should. I'd love it if I could retain all this original film grain on this great plasma...

I am using Dennis Thomsen's settings for firmware 1016.
post #5708 of 5875
Hey all me again!! So I got my new panel in. The tech was really good. We compared the two panels during installation to see that the new panel actually had a few less "things". Two little transistor things were missing on the new one along with two "strip" type things that ensure even voltage through the screen. I'm no tech so my terms are obviously off. The tech here was quite surprised to see the strip type things were less as he said they are always spaced evenly on all plasmas. Where this one had the top two missing.
Anyways, the reason I am mentioning this is that when we turned the tv on it didn't look quite right. It was like the screen was always firing, almost like colored snow. For example the still image of the bd player menu actually looked like it wasn't static at all.
Mysteriously, it stopped. He documented it and told me to keep my eye on it. I don't think it is happening any more, but I do think the tv looked much clearer before. My hd Channels don't look that good to me. I'm not sure if there's a problem or If I am just looking to close. Sorry for such a long rant and lack of terminology. Just looking for input. Thanks!!
post #5709 of 5875
Hey all me again!! So I got my new panel in. The tech was really good. We compared the two panels during installation to see that the new panel actually had a few less "things". Two little transistor things were missing on the new one along with two "strip" type things that ensure even voltage through the screen. I'm no tech so my terms are obviously off. The tech here was quite surprised to see the strip type things were less as he said they are always spaced evenly on all plasmas. Where this one had the top two missing.
Anyways, the reason I am mentioning this is that when we turned the tv on it didn't look quite right. It was like the screen was always firing, almost like colored snow. For example the still image of the bd player menu actually looked like it wasn't static at all.
Mysteriously, it stopped. He documented it and told me to keep my eye on it. I don't think it is happening any more, but I do think the tv looked much clearer before. My hd Channels don't look that good to me. I'm not sure if there's a problem or If I am just looking to close. Sorry for such a long rant and lack of terminology. Just looking for input. Thanks!!
post #5710 of 5875
Well guess I'm a newly inducted member of the Pink Band Club. frown.gif

here is mine
427
post #5711 of 5875
I have been noticing pink or blue squares intermittently, turning it off and on again will sometimes clear the problem. I noticed a pink stripe on the left edge recently. Did anyone else have this occur intermittently?
post #5712 of 5875
The Samsung techs just left after fixing my pink blotching/banding issue. I purchased my set Nov 2010, so I am one of the "exception" cases that Samsung has granted a fix to (there must be hundreds by now). I am being patient in the process from what I am reading on this thread. I let them do the first "fix" and change the voltage. This appears today to have fixed the problem.

Question: How long before I can expect this to stop working or create the next problem? I am guessing the next step is replacing some X-board thing or another and then they will give up and replace the panel if that doesn't all work....which I am reading replacing the panel is the only true fix and in that case you just may get a replacement panel that has the same problem or will develop it quickly.

Am I going to have any issues going back to Samsung when the voltage fix is no longer a fix and saying their repair did not solve the problem? I expect not since the intent here is to fix the original issue, not provide a bandage.
post #5713 of 5875
Quote:
Originally Posted by HDTelevizzle View Post

The Samsung techs just left after fixing my pink blotching/banding issue. I purchased my set Nov 2010, so I am one of the "exception" cases that Samsung has granted a fix to (there must be hundreds by now). I am being patient in the process from what I am reading on this thread. I let them do the first "fix" and change the voltage. This appears today to have fixed the problem.
Question: How long before I can expect this to stop working or create the next problem? I am guessing the next step is replacing some X-board thing or another and then they will give up and replace the panel if that doesn't all work....which I am reading replacing the panel is the only true fix and in that case you just may get a replacement panel that has the same problem or will develop it quickly.
Am I going to have any issues going back to Samsung when the voltage fix is no longer a fix and saying their repair did not solve the problem? I expect not since the intent here is to fix the original issue, not provide a bandage.

There has been some mixed results with the steps necessary to get a replacement from Samsung out of warranty. I will give my personal opinion, and that is you made a mistake letting the repair 'stand' at a voltage change. Samsung will most likely recieve the report from the repair facility and 'close' your repair order. That is going to create more problems for you down the road because you will have to get them to repair the repair that you will have to prove again did not fix the original problem.

In short, Samsung is going to have to hear from the repair facility that the 'fix' did not work in order for you to get a replacement panel. Again, imho.
post #5714 of 5875
Quote:
Originally Posted by dmercer3 View Post

There has been some mixed results with the steps necessary to get a replacement from Samsung out of warranty. I will give my personal opinion, and that is you made a mistake letting the repair 'stand' at a voltage change. Samsung will most likely recieve the report from the repair facility and 'close' your repair order. That is going to create more problems for you down the road because you will have to get them to repair the repair that you will have to prove again did not fix the original problem.
In short, Samsung is going to have to hear from the repair facility that the 'fix' did not work in order for you to get a replacement panel. Again, imho.

Well, out of the original problems, one of two has been fixed. The pink blotching/banding has stopped but the panel overall is still pinkish instead of white on a white background. The tech said the scrolling pattern combined with the voltage adjustment would bring the panel back to normal whites (yes, completely did not believe this). I detected a new problem that tampering with the voltage has created. The black detail has been just crushed, to the point of blotches and pixelation in dark scenes to the point they are not watchable. I called Samsung this morning and they said to call the service guy again and see if he would come out, but she did hint that this was a one-time fix and that I should have called immediately as well. I started to say that it never was fixed completely and that it has been 4 business days since the technician was here so I consider that damn near immediately, but decided instead to call the service guy. He is coming back out on Friday. I could continue with the route of trying their "next step", which is prob replacing the x-board or whatever. I think I will start pushing for replacing the panel outright so that this gets fixed this time. If Samsung is going to play the game of saying one service call is it no matter whether it fixes the problem or not, then I want a true fix this time and not a band-aid in any way.

Let me put something to rest here as well...the overall pink hue to the screen on white backgrounds is NOT screen burn-in, is that correct? It is not a static image displayed on the screen that is darker in some spots and there is no discernable shapes or text on the screen...it is just pink instead of white. The service guy is trying to tell me this is burn-in.
post #5715 of 5875
Quote:
Originally Posted by HDTelevizzle View Post

Well, out of the original problems, one of two has been fixed. The pink blotching/banding has stopped but the panel overall is still pinkish instead of white on a white background. The tech said the scrolling pattern combined with the voltage adjustment would bring the panel back to normal whites (yes, completely did not believe this). I detected a new problem that tampering with the voltage has created. The black detail has been just crushed, to the point of blotches and pixelation in dark scenes to the point they are not watchable. I called Samsung this morning and they said to call the service guy again and see if he would come out, but she did hint that this was a one-time fix and that I should have called immediately as well. I started to say that it never was fixed completely and that it has been 4 business days since the technician was here so I consider that damn near immediately, but decided instead to call the service guy. He is coming back out on Friday. I could continue with the route of trying their "next step", which is prob replacing the x-board or whatever. I think I will start pushing for replacing the panel outright so that this gets fixed this time. If Samsung is going to play the game of saying one service call is it no matter whether it fixes the problem or not, then I want a true fix this time and not a band-aid in any way.
Let me put something to rest here as well...the overall pink hue to the screen on white backgrounds is NOT screen burn-in, is that correct? It is not a static image displayed on the screen that is darker in some spots and there is no discernable shapes or text on the screen...it is just pink instead of white. The service guy is trying to tell me this is burn-in.

Don't let them push you around, and stick to your guns! They'll blame everything on "burn in".mad.gif
post #5716 of 5875
I called executive service and they refused to fix under warranty. They will supposedly have a supervisor call me back.
post #5717 of 5875
Quote:
Originally Posted by ElectronicTonic View Post

Don't let them push you around, and stick to your guns! They'll blame everything on "burn in".mad.gif

OK, so I had the Samsung repair guy come back and I showed them the still pink screen and the crushed black levels and they agreed that a new panel was finally the best fix. So its on order. I feel like this is the best solution, but is it?

Will this problem return in a year and a half?
Are there folks out there with this model that don't have this problem?
Anyone out there have a replacement panel that is still going strong?
When I get a new panel is there anything I can do differently to change the pink outcome, or am I doomed to repeat the past if the problem is with all C8000 panels?
Is there anyone still out there?
Who invented liquid soap and why?

Thanks...
post #5718 of 5875
Quote:
Originally Posted by HDTelevizzle View Post

OK, so I had the Samsung repair guy come back and I showed them the still pink screen and the crushed black levels and they agreed that a new panel was finally the best fix. So its on order. I feel like this is the best solution, but is it?
Will this problem return in a year and a half?
Are there folks out there with this model that don't have this problem?
Anyone out there have a replacement panel that is still going strong?
When I get a new panel is there anything I can do differently to change the pink outcome, or am I doomed to repeat the past if the problem is with all C8000 panels?
Is there anyone still out there?
Who invented liquid soap and why?
Thanks...

I got a replacement panel in Feb. It hasn't been that long, but it's doing fine so far. Make sure to test the new panel before the tech leaves. I would test it with something with an all white background, if you can. Good luck, I hope the pink banding doesn't come back. I don't know if the banding is on any of the new panels, or all the C8000/C7000. People might have it, and not even realize it.
post #5719 of 5875
After sending in my receipts, Samsung is offering a parts and labor one time extension ( the email says parts and labor, the CSR said parts only).
post #5720 of 5875
So, I had the same issue all of you did with the pink banding and they came out and replaced the panel last September(ish). The tv has worked great until now. When I turn on the tv now, I get a blacked out/ pixelated screen running across the middle 1/3rd of the tv horizontally. It is happening on all of the inputs. Anyone else run into this yet?

It does go away after it warms up....? But it looks very bad!

I will submit photos next time this happens. I fear the panel is going to crap out in the very near future. I am definitely out of warranty and haven't contacted Samsung yet. I have the 63pnc8000. frown.gif
post #5721 of 5875
Quote:
Originally Posted by walke108 View Post

So, I had the same issue all of you did with the pink banding and they came out and replaced the panel last September(ish). The tv has worked great until now. When I turn on the tv now, I get a blacked out/ pixelated screen running across the middle 1/3rd of the tv horizontally. It is happening on all of the inputs. Anyone else run into this yet?
It does go away after it warms up....? But it looks very bad!
I will submit photos next time this happens. I fear the panel is going to crap out in the very near future. I am definitely out of warranty and haven't contacted Samsung yet. I have the 63pnc8000. frown.gif

After an 1/2 hour on the chat, and 1 hour talking with 3 different representatives, I got the 1 time courtesy repair free of charge...do they even make these panels anymore? Depending on how this repair goes, I may never buy Samsung again...but for sure I will never my another tv without the extended warranty!
post #5722 of 5875
Samsung did replace my panel, apparently I got a new one with a 4/11 manufacture date replacing my 4/10.
post #5723 of 5875
Quote:
Originally Posted by walke108 View Post

After an 1/2 hour on the chat, and 1 hour talking with 3 different representatives, I got the 1 time courtesy repair free of charge...do they even make these panels anymore? Depending on how this repair goes, I may never buy Samsung again...but for sure I will never my another tv without the extended warranty!

Do you have an tips on how to talk to the reps to get them to the courtesy repair? I'm 6 months out of warranty. They told me all I can do is call a tech to fix the TV...

Ideas?
post #5724 of 5875
Quote:
Originally Posted by wwevox View Post

Do you have an tips on how to talk to the reps to get them to the courtesy repair? I'm 6 months out of warranty. They told me all I can do is call a tech to fix the TV...
Ideas?

Ask to speak to a manager, tell them that you have the pink banding problem.
post #5725 of 5875
Quote:
Originally Posted by wwevox View Post

Do you have an tips on how to talk to the reps to get them to the courtesy repair? I'm 6 months out of warranty. They told me all I can do is call a tech to fix the TV...
Ideas?
Quote:
Originally Posted by davidmin View Post

Ask to speak to a manager, tell them that you have the pink banding problem.

I hope you have better luck than I. I got tiered of being strung along and realized i had a 1 year extended warranty from the place I bought the TV from so I just called it in on that. The Tech came out and "diagnosed" it as the panel but seemed to be talking to me a lot about "burn in" They replaced the panel the next week and so far so good.

Should I be worried about this happening again though?
post #5726 of 5875
Well, I got a PN58C8000 just over a year and a half ago. It's been working fine but all of the sudden last week, it died. When it's turned on, I get no picture, even though the TV is on. I can hear it and there's a blinking green light showing through on the back. Also, when it comes on, I get a brief faint flash of the light on the display, but that's it. I can't get any video to come up at all, including menus, info, Internet, etc. So it's not an HDMI port issue. Anyone else had a problem like this?

It's out of warranty, but I do have extended warranty through my Chase VISA card. I got an estimate based on my symptoms today from BB for just over $1,100. He suggested buying a new set instead. Anyway, I sent off the info to Chase. I like Samsung products, but a nice TV like this dying less than 2 years into it is ridiculous....

frown.gif
post #5727 of 5875
Quote:
Originally Posted by Todd View Post

Well, I got a PN58C8000 just over a year and a half ago. It's been working fine but all of the sudden last week, it died. When it's turned on, I get no picture, even though the TV is on. I can hear it and there's a blinking green light showing through on the back. Also, when it comes on, I get a brief faint flash of the light on the display, but that's it. I can't get any video to come up at all, including menus, info, Internet, etc. So it's not an HDMI port issue. Anyone else had a problem like this?
It's out of warranty, but I do have extended warranty through my Chase VISA card. I got an estimate based on my symptoms today from BB for just over $1,100. He suggested buying a new set instead. Anyway, I sent off the info to Chase. I like Samsung products, but a nice TV like this dying less than 2 years into it is ridiculous....

frown.gif
The flashing green light is normal. As for the other stuff, I don't know.
post #5728 of 5875
Looks like I'm going to have to join the "Pink Banding" club as well. I had started noticing it earlier this year when the screen was mostly white, but I thought it was an issue with the cable box and the video source. Then I started playing the NHL 13 demo and realized it was the TV. After some contrast adjustments, I was able to pretty much get rid of it, but it'll still show up (not nearly as bad as in this picture though). I think I'm still under warranty from Magnolia, so I might have them give me a replacement.

post #5729 of 5875
I had a couple entire rows of pixels on my c8000 die. Samsung refused to work with me and wanted over $1K to fix it on a TV that's less than 2 years old. I'm DONE with them.
post #5730 of 5875
I have the pink banding issue have yet to call Samsung. My warranty is long over and now i'm getting what seems like intermittent HDMI dropouts. Wow can Samsung TVs get anymore unreliable than they are??? Last samsung TV for me also.
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