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*The Official Samsung PNxxC8000 Owner's Discussion Thread!! - Page 192

post #5731 of 5875
As a follow up to my post a few weeks ago regarding the pink banding... I had Magnolia's repair guys come out to take a look at it, they tested the voltage, and it was fine. They noticed some of the connections on the sides were a little loose, so they tightened those up as well. We thought it had fixed it, but as soon as they were about to leave, the banding started up again and now they were able to see it clearly. They said I'd need a new panel which I was fine with since I was under warranty for another 2 years. They were supposed to come out today and put it in, but I get a call this morning saying they don't make the panel anymore. So now I'm getting a brand new TV instead, hooray for me I guess.
post #5732 of 5875
I read that there is a smartphone app that lets you use your phone as a remote control for some samsung tvs. I was wondering if anyway has been found to use this app on a c7000.. Thanks.
post #5733 of 5875
Well, CHASE has authorized repair of the TV. It's estimate came in at about $1,200. They also said I could just take the money instead and buy a new TV. So should I have it repaired or get a new one? I don't want to spend too much more than that this time either.

Quote:
Originally Posted by Todd View Post

Well, I got a PN58C8000 just over a year and a half ago. It's been working fine but all of the sudden last week, it died. When it's turned on, I get no picture, even though the TV is on. I can hear it and there's a blinking green light showing through on the back. Also, when it comes on, I get a brief faint flash of the light on the display, but that's it. I can't get any video to come up at all, including menus, info, Internet, etc. So it's not an HDMI port issue. Anyone else had a problem like this?
It's out of warranty, but I do have extended warranty through my Chase VISA card. I got an estimate based on my symptoms today from BB for just over $1,100. He suggested buying a new set instead. Anyway, I sent off the info to Chase. I like Samsung products, but a nice TV like this dying less than 2 years into it is ridiculous....

frown.gif
post #5734 of 5875
Quote:
Originally Posted by davidmin View Post

Samsung did replace my panel, apparently I got a new one with a 4/11 manufacture date replacing my 4/10.

Well guess what, my new panel is starting to exhibit the same symptoms... Pink stripe on the left and pink pixels scattered around. I think the repair had a 90-day warranty.
post #5735 of 5875
Well, my red snow on 63 incher was not repairable and I got my money back.
I wonder if there is way I can sell this TV (still can watch it for for just some ads on a wall -or for parts) and glasses... Or just put in on the curb...
post #5736 of 5875
Quote:
Originally Posted by davidmin View Post

Well guess what, my new panel is starting to exhibit the same symptoms... Pink stripe on the left and pink pixels scattered around. I think the repair had a 90-day warranty.
Me too--panel replaced February 2012...here we are in October and it's now doing the same thing. I seriously doubt Samsung will repair it a second time at no charge...oh well. mad.gif
post #5737 of 5875
Quote:
Originally Posted by toneman View Post

Me too--panel replaced February 2012...here we are in October and it's now doing the same thing. I seriously doubt Samsung will repair it a second time at no charge...oh well. mad.gif

Let me know how it goes. Mine was also replaced in February, not seeing the banding yet though.......just a matter of time.
post #5738 of 5875
Pink/Purple Bands Issue PN63C8000YF

I'm on the phone with ECR and the rep says he can't help and wants to put me on a call back list. He also can't add and says I'm 2 years out of warranty. Does anyone know who they spoke with (a name) in the ECR dept?


Was told that 14 months past is the deadline for replacement and they can't bend their rules. I'm at 17 months. I purchased it back in 5/2010 and had a panel replaced for the same issue in 12/2010. I think a separate warranty should start from that date for that panel. I even spoke with a manager and he really didn't care.

Looks like I'm going to stop buying Samsung.
Edited by Jnipz - 11/6/12 at 1:09pm
post #5739 of 5875
post #5740 of 5875
Quote:
Originally Posted by Muthafodder View Post

Update



The technician came out today with a new panel and it's been nice to enjoy the evening in front of the television without pink splattered everywhere.


I hope it lasts.

The technicians didn't even want to see it before fixing it.

They stated they are well aware of what it looks like.


Fingers crossed the pink goblins stay away.

Well ... the pink is back ... after a panel replacement less than 6 months ago ... the damn pink band is back ... sigh.

Annoyed.

Did the action of Samsung replacing the panel extend the warranty on the new panel?

What should I do now?
post #5741 of 5875
Quote:
Originally Posted by Muthafodder View Post


What should I do now?

If it were me, I'd call Samsung and explain the situation, but that's just me.
post #5742 of 5875
I bought a PN63C8000 in Dec 2010. It worked great for 2 years. About a week or so ago i got lots of white dots in dark areas of the screen. It was sort of like snow interference from an old antenna TV. There was also 5 or 6 horizontal bands, and a series of vertical bands about 2 inches wide across the whole screen. I don't think this is the pink banding issue people talk about.

I did get a 2 year service agreement, and had a couple weeks before it expired.

Best Buy geek guy came over, and said I needed a new panel. it was ordered, to be installed next week. I'm surprised they were able to get the panel, but that's the way it goes.

Then, last night, the TV just shut off. It clicked a couple times, as if it was trying to turn on. But it's completely dead now.

I called best buy, but they don't want to change the plans. They will still send 2 guys out with the new panel next week. I'll be interested to see if they try to fix or diagnose the new problem before replacing the panel.
post #5743 of 5875
Has anyone had any luck getting Samsung to respond to this lately? My PN58C8000 starting getting the pink band a few months ago. I called Samsung and talked to several people and got a call back from a supervisor, but they all say that pink banding isn't a "known issue" so they won't do anything since my TV is out of warranty. What did those of you who got free one time out of warranty service say to Samsung?
post #5744 of 5875
Samsung wouldn't do crap for me when my pink came back after 3 months. Under the extended warranty, I got my credit card to pay for panel replacement cost (going to look at Pannys instead).
post #5745 of 5875
I just got my PN58c8000 from the repair shop for the pink banding issue. I have already had the panel replaced during warranty for burn in (Cartoon Network Logo). My TV was in the shop for 12 days, on the 11th day Samsung called me to see if my TV had been returned. I told them "No". They said that at that time they would offer me the exchange program, So I am currently waiting for the call which I thought would have been today(48 hours ago was my call from Sammy). The pink banding has been fixed, the shop said that they had to adjust the voltage in the main panel board to stop pixels from misfiring. Samsung called me back and asked if I would like to just keep my repaired TV, I declined since this TV has been repaired twice now and I simply do not trust it($2,100 investment). Kudos to Sammy for backing up the product as this exchange is a one time warranty accommodation. 5 months out of warranty. Anybody go through the exchange program before??? I am wondering what TV they are going to offer me, PN58e8000 is the new model, but at a slightly higher retail, may be cheaper for them to cut me a check.
post #5746 of 5875
They came, they replaced the screen. Everything seems to work OK and the picture looks fine. I can only hope it lasts.

But, with a refurbished screen, and no warranty, i would not be surprised if I'm buying a new TV in 2013.
post #5747 of 5875
Quote:
Originally Posted by pm123 View Post

They came, they replaced the screen. Everything seems to work OK and the picture looks fine. I can only hope it lasts.
But, with a refurbished screen, and no warranty, i would not be surprised if I'm buying a new TV in 2013.

I don't understand how they can refurbish a screen " panel ". I would think they could replace a component on a board, but the panel is the panel. Once it has been manufactured it's a done deal. Can they fix a pixel? No. Is a refurbished panel from a display that someone returned and they determined that the issue was the motherboard and not the panel, so they sent the panel back out as "refurbished"? After reading posts from people that returned 4 or 5 displays, I have no doubt that there is an abundance of perfectly good components out there. If it's working now, great. I too hope it lasts for you.
post #5748 of 5875
This is a little dated of a question, but does anybody have a list of recommended settings for the base or Standard setting (not Movie, or Dynamic). Just some basic tweaks. Just curious.

I find that I always come back to that

Thanks in advance!
post #5749 of 5875
Quote:
Originally Posted by ferl View Post

I don't understand how they can refurbish a screen " panel ". I would think they could replace a component on a board, but the panel is the panel. Once it has been manufactured it's a done deal. Can they fix a pixel? No. Is a refurbished panel from a display that someone returned and they determined that the issue was the motherboard and not the panel, so they sent the panel back out as "refurbished"? After reading posts from people that returned 4 or 5 displays, I have no doubt that there is an abundance of perfectly good components out there. If it's working now, great. I too hope it lasts for you.

You're probably right. "refurbished" maybe the wrong term. "recycled" or 'previously used' may be more appropriate. I'm quite certain that t's not new and un used. I don't know who used it, and how much, and how they treated it.

It's just that I don't have the same love for the TV when I first got it. I know that's not rational. It's been almost a week, it still looks fine. It let me down once, and I expect it let me down again.

I hope I'm wrong.
post #5750 of 5875
Quote:
Originally Posted by pm123 View Post

You're probably right. "refurbished" maybe the wrong term. "recycled" or 'previously used' may be more appropriate. I'm quite certain that t's not new and un used. I don't know who used it, and how much, and how they treated it.
It's just that I don't have the same love for the TV when I first got it. I know that's not rational. It's been almost a week, it still looks fine. It let me down once, and I expect it let me down again.
I hope I'm wrong.
I had my panel replaced over a year ago for the pink issue. I feel exactly th same way you do. The tv started failing on me a few months ago and a tech came out. I thought the entire panel was going out. He basically pulled out and reseated all of the circuit boards stating they get loose over time. Luckily Samsung covered that as a one time freebie out of service contract because I called numerous times over the issue. I am just waiting for it to fail now, so I can buy another brand and tell people not to buy Samsung. I read on another thread that we shouldn't be upset about our TV's failing after a year. I guess he didn't pay $3000 for his tv!
post #5751 of 5875
I have had the 58 C8000 for about 2 years now. First off, I would give it a 7 out of 10. My only turnoff is the dimness, I have it set on Cal Day with cell light at 20 and gamma at +2 and its still too dim.
I have seen this pink issue pop up maybe once every few months and its gone away lately.
I probably wont buy a Samsung Plasma in the future due, its just too dim.
post #5752 of 5875
I have this exact same issue. Mine is 2 years old. Fortunately I purchased the warranty on this through Geek squad, which I never do. I figured for a plasma this size, it was worth it. I'll let you know what they find.
post #5753 of 5875
Sorry to see others are having issues, so far so good on mine..I have my PNC638000 since February 2011.

Anyway...I came here looking for recommendations on 3d glasses to buy for the tv. The kids broke one of the two pairs i got with the tv about 2 weeks after i got the tv. I have not watched any 3d movies since and would like to give it another chance.

Any recommendations on 3d glasses to buy? Should i look for the original ones that came with the "Shrek" dvd package deal? Or are there aftermarket ones that are better at all?

Thanks!
post #5754 of 5875
Turned the TV (PN63C8000) on to watch the Rose Bowl and have a a white jagged line in the bottom left portion of the screen. The line starts on the left hand edge of the screen about 8 inches up from the bottom. It then proceed (quite jagged) to go from there to the bottom of the screen about 10 inches in from the left. Images contained within the portion below the line are nothing but a purple and black smear. Rest of the screen is ok, I have tried with various inputs and no inputs and the line is there if there are no devices attached or just the TV is on. Any ideas on what this could be???
Edited by Mikedit - 1/2/13 at 6:21am
post #5755 of 5875
Quote:
Originally Posted by Junkhead View Post

Sorry to see others are having issues, so far so good on mine..I have my PNC638000 since February 2011.
Anyway...I came here looking for recommendations on 3d glasses to buy for the tv. The kids broke one of the two pairs i got with the tv about 2 weeks after i got the tv. I have not watched any 3d movies since and would like to give it another chance.
Any recommendations on 3d glasses to buy? Should i look for the original ones that came with the "Shrek" dvd package deal? Or are there aftermarket ones that are better at all?
Thanks!

I was going to buy these from Monoprice but my dad had some extras that worked for my tv. Reviews are pretty good.

http://www.monoprice.com/mobile/Product/Details/8578?mainCategoryId=109&categoryId=10909&subCategoryId=1090901#
post #5756 of 5875
Anybody remember where to go in the menu to turn off unused inputs so you don't have to cycle through the entire input selection
when changing? I'm pretty sure I've done this before on this TV but don't see the option.
63C8000.
post #5757 of 5875
Quote:
Originally Posted by walke108 View Post

I had my panel replaced over a year ago for the pink issue. I feel exactly th same way you do. The tv started failing on me a few months ago and a tech came out. I thought the entire panel was going out. He basically pulled out and reseated all of the circuit boards stating they get loose over time. Luckily Samsung covered that as a one time freebie out of service contract because I called numerous times over the issue. I am just waiting for it to fail now, so I can buy another brand and tell people not to buy Samsung. I read on another thread that we shouldn't be upset about our TV's failing after a year. I guess he didn't pay $3000 for his tv!
Funny mine failed about a year ago(1 year into ownership) they replaced the entire panel, and about 3 weeks ago I started getting pink banding again on white frames. YAY.

That said I just bought a 55" Panny for my bedroom and will never buy another Samsung TV again.
post #5758 of 5875
Add me to the list. Got the Samsung Extended Warranty less than a year ago. I'll be calling them tomorrow and will keep the forum apprised of the situation. Grrrr.

ebuny2yp.jpg
post #5759 of 5875
Quote:
Originally Posted by DanGraney View Post

Add me to the list. Got the Samsung Extended Warranty less than a year ago. I'll be calling them tomorrow and will keep the forum apprised of the situation. Grrrr.

ebuny2yp.jpg
WIsh I had the extended warranty. It is ridiculous that they just fixed it, and now it is doing it again, and I am hosed.

Clearly this isn't an isolated incident.
post #5760 of 5875
Quote:
Originally Posted by AZtitan123 View Post

WIsh I had the extended warranty. It is ridiculous that they just fixed it, and now it is doing it again, and I am hosed.

Clearly this isn't an isolated incident.
I could have bought the extended warranty that Samsung offers just before your standard warranty is up. I opted not to give them anymore of my $! I think the best recourse is just not to buy their product and not recommend their product to others that may be seeking your advice.
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