AVS › AVS Forum › Display Devices › Plasma Flat Panel Displays › *The Official Samsung PNxxC8000 Owner's Discussion Thread!!
New Posts  All Forums:Forum Nav:

*The Official Samsung PNxxC8000 Owner's Discussion Thread!! - Page 193

post #5761 of 5831
1/28/13 at 7:36am
Quote:
Originally Posted by AZtitan123 View Post

WIsh I had the extended warranty. It is ridiculous that they just fixed it, and now it is doing it again, and I am hosed.

Clearly this isn't an isolated incident.
They are tentatively scheduled to come out this week. Curious if they can fix, have replacement panels still available or if I will be offered to upgrade to a newer with additional cost.

I have loved this TV and never had some of the issues (the buzzing, for instance) that plagued so many. But I am glad I purchased the extended - something I never do, save for AppleCare - due largely to this forum and the many, many contributors.
Reply
Reply

AVS Top Picks

post #5762 of 5831
1/28/13 at 9:27am
Quote:
Originally Posted by DanGraney View Post

They are tentatively scheduled to come out this week. Curious if they can fix, have replacement panels still available or if I will be offered to upgrade to a newer with additional cost.

I have loved this TV and never had some of the issues (the buzzing, for instance) that plagued so many. But I am glad I purchased the extended - something I never do, save for AppleCare - due largely to this forum and the many, many contributors.
From reading all the forums, I would say 95% of the time they replace the panel versus trying to remediate the issue. The times they have tried to fix the problem they changed the voltage. Last I read, that was just a temp fix though. Smart move on the extended warranty. Guess I was the only dummy not to buy one, but they were too expensive and I figured I would just buy a different brand (my justification to maker feel better anyway).
Reply
Reply
post #5763 of 5831
1/28/13 at 11:03am
Quote:
Originally Posted by walke108 View Post

From reading all the forums, I would say 95% of the time they replace the panel versus trying to remediate the issue. The times they have tried to fix the problem they changed the voltage. Last I read, that was just a temp fix though. Smart move on the extended warranty. Guess I was the only dummy not to buy one, but they were too expensive and I figured I would just buy a different brand (my justification to maker feel better anyway).
Do you think they still have panels to use as replacements?
Reply
Reply
post #5764 of 5831
1/28/13 at 11:16am
Quote:
Originally Posted by DanGraney View Post

Do you think they still have panels to use as replacements?
No clue partner but keep us updated.
Reply
Reply
post #5765 of 5831
1/28/13 at 5:59pm
Quote:
Originally Posted by walke108 View Post

Quote:
Originally Posted by DanGraney View Post

Do you think they still have panels to use as replacements?
No clue partner but keep us updated.
coming out Saturday... Sure enough, looking at the voltage. I'm covered till March, 2015, which the service tech mentioned. I asked if they had to replace the panel, if it would be a refurb - didn't now, but said most likely.

Well, I would have paid to upgrade to a recent model, but I guess I have to go through the usual steps.

I'll keep you posted.
Reply
Reply
post #5766 of 5831
2/2/13 at 1:10pm
Quote:
Originally Posted by walke108 View Post

Quote:
Originally Posted by DanGraney View Post

Do you think they still have panels to use as replacements?
No clue partner but keep us updated.
Techs came as scheduled and did as expected - they adjusted the voltage settings. They acknowledged that this was the first step in servicing and, if needed, would come again to escalate the service (they call the pink banding "red rash", btw.) So far, no pink banding or red rashing, but I'll keep you posted.
Reply
Reply
post #5767 of 5831
2/2/13 at 6:45pm
Quote:
Originally Posted by DanGraney View Post

Techs came as scheduled and did as expected - they adjusted the voltage settings. They acknowledged that this was the first step in servicing and, if needed, would come again to escalate the service (they call the pink banding "red rash", btw.) So far, no pink banding or red rashing, but I'll keep you posted.
How long is your warranty good through? I guarantee it will pop up again. Any chance you know what voltage they changed? I think i just saw my first hint of the "red rash" reappearing a year after my panel was replaced. If You could find out specifically What they did it would be greatly appreciated. Since I have no warranty I may try that as an interim fix so I can save for a new one (non Samsung of course).
Thanks!
Reply
Reply
post #5768 of 5831
2/2/13 at 9:21pm
Quote:
Originally Posted by walke108 View Post

Quote:
Originally Posted by DanGraney View Post

Techs came as scheduled and did as expected - they adjusted the voltage settings. They acknowledged that this was the first step in servicing and, if needed, would come again to escalate the service (they call the pink banding "red rash", btw.) So far, no pink banding or red rashing, but I'll keep you posted.
How long is your warranty good through? I guarantee it will pop up again. Any chance you know what voltage they changed? I think i just saw my first hint of the "red rash" reappearing a year after my panel was replaced. If You could find out specifically What they did it would be greatly appreciated. Since I have no warranty I may try that as an interim fix so I can save for a new one (non Samsung of course).
Thanks!
Damn, I do not. Sorry. He did say it was under spec... My warranty is good till March 2015.
Reply
Reply
post #5769 of 5831
2/3/13 at 7:46am
Quote:
Originally Posted by DanGraney View Post

Damn, I do not. Sorry. He did say it was under spec... My warranty is good till March 2015.
No worries! If you happen to get a tech report with anything he changed would you mind passing it along? Good luck with your banding. Keep an eye on it for sure!
Reply
Reply
post #5770 of 5831
2/7/13 at 8:16pm
Hey everyone. So about 10 months ago, I started to see the dreaded pink banding on white screens. Mostly in the upper right corner of my screen. I had the service tech come out a few days after I noticed it. He turned on a light colored test pattern, and after a quick glance, he said that the voltage needed to be adjusted. He proceeded to take the back cover off, and turned a voltage adjustment screw, until the banding was no longer visible. Is this how it's supposed to be adjusted? Just visually, without actually measuring the before/after voltage? I thought it was kinda weird, but who am I to know either way. A few months after the repair, and I start to notice a DIFFERENT pinkish discoloration. It is VERY faint. It's hard to explain, but it's kind of a cylindrical shaped pink blob on the right 3rd of the screen, running vertically, about midway between the top and bottom of the panel. Once again, only noticed on very light colored backgrounds. This one doesn't change though. It's always there. I put up with it for a while, but it seemed to get worse so I called the service department back out last week. The tech saw the discoloration, and had me try to "whitewash" the screen for 2-3 days by leaving it on the white screen test pattern. It seemed to make it slightly better, but it was still present, so he ordered me a new panel. They are coming to install it in two weeks. Does anyone know if they fixed the new panels to prevent this from happening again? Also, does the new panel have all the same black levels, color accuracy.... as the old one?
Reply
Reply
post #5771 of 5831
2/7/13 at 9:08pm
Quote:
Originally Posted by elite1dmw View Post

Hey everyone. So about 10 months ago, I started to see the dreaded pink banding on white screens. Mostly in the upper right corner of my screen. I had the service tech come out a few days after I noticed it. He turned on a light colored test pattern, and after a quick glance, he said that the voltage needed to be adjusted. He proceeded to take the back cover off, and turned a voltage adjustment screw, until the banding was no longer visible. Is this how it's supposed to be adjusted? Just visually, without actually measuring the before/after voltage? I thought it was kinda weird, but who am I to know either way. A few months after the repair, and I start to notice a DIFFERENT pinkish discoloration. It is VERY faint. It's hard to explain, but it's kind of a cylindrical shaped pink blob on the right 3rd of the screen, running vertically, about midway between the top and bottom of the panel. Once again, only noticed on very light colored backgrounds. This one doesn't change though. It's always there. I put up with it for a while, but it seemed to get worse so I called the service department back out last week. The tech saw the discoloration, and had me try to "whitewash" the screen for 2-3 days by leaving it on the white screen test pattern. It seemed to make it slightly better, but it was still present, so he ordered me a new panel. They are coming to install it in two weeks. Does anyone know if they fixed the new panels to prevent this from happening again? Also, does the new panel have all the same black levels, color accuracy.... as the old one?
To my knowledge, Samsung does not even acknowledge there being an issue. I would suspect your replacement screen will do the same thing in approximately 1 year. Regarding the voltage change, that's usually a bandaid...the panel ultimately ends up being replaced! I keep recommending to people to try and get a new tv if they can because the problem will not go away, you warranty will expire and you will be left with a plasma paper weight wink.gif courtesy of Samsung.
Reply
Reply
post #5772 of 5831
2/8/13 at 4:16am
If I wasn't out of the mfg warranty, I might try the new tv route, but unfortunately I am so I'm stuck with whatever the store warranty wants to do. I'll talk to the tech when he's here and see if he knows anything about the new panel. Actually I don't really know if it's even going to be a new panel, or a re-manufactured one.
Reply
Reply
post #5773 of 5831
2/8/13 at 5:21am
Quote:
Originally Posted by elite1dmw View Post

He turned on a light colored test pattern, and after a quick glance, he said that the voltage needed to be adjusted. He proceeded to take the back cover off, and turned a voltage adjustment screw, until the banding was no longer visible. Is this how it's supposed to be adjusted? Just visually, without actually measuring the before/after voltage?

That is not how it should be adjusted. He should adjust the voltage to the Samsung specification for that display. The only way to correctly adjust the voltage is by connecting a meter and adjusting the voltage based on the meter readings.
However, if you're stuck with the display and have no other remedy, I would let him maladjust the voltage for the best picture.
Reply
Reply
post #5774 of 5831
2/8/13 at 11:01am
Quote:
Originally Posted by walke108 View Post

To my knowledge, Samsung does not even acknowledge there being an issue. I would suspect your replacement screen will do the same thing in approximately 1 year. Regarding the voltage change, that's usually a bandaid...the panel ultimately ends up being replaced! I keep recommending to people to try and get a new tv if they can because the problem will not go away, you warranty will expire and you will be left with a plasma paper weight wink.gif courtesy of Samsung.
How do you go about trying to get a new TV? I just had mine repaired - and have had no issues thus far - but fear it will happen again, as you have said. But how do you hint at or request a new TV (with a nominal charge, I imagine)?
Reply
Reply
post #5775 of 5831
2/8/13 at 9:03pm
Quote:
Originally Posted by DanGraney View Post

How do you go about trying to get a new TV? I just had mine repaired - and have had no issues thus far - but fear it will happen again, as you have said. But how do you hint at or request a new TV (with a nominal charge, I imagine)?
There was a time when there was a lack of replacement panels so the only thing left to do was to change out the tv. It doesn't seem like this is happening anymore...
Reply
Reply
post #5776 of 5831
2/14/13 at 6:31pm
Quote:
Originally Posted by walke108 View Post

Quote:
Originally Posted by DanGraney View Post

How do you go about trying to get a new TV? I just had mine repaired - and have had no issues thus far - but fear it will happen again, as you have said. But how do you hint at or request a new TV (with a nominal charge, I imagine)?
There was a time when there was a lack of replacement panels so the only thing left to do was to change out the tv. It doesn't seem like this is happening anymore...
Well, I may be finding out - my panel is randomly dropping picture, as though it's being shut off, and coming back on when watching TV.
Reply
Reply
post #5777 of 5831
2/15/13 at 5:52pm
Anybody know what is considered the latest, updated version of the PN63C8000?
Reply
Reply
post #5778 of 5831
2/15/13 at 7:26pm
Quote:
Originally Posted by DanGraney View Post

Anybody know what is considered the latest, updated version of the PN63C8000?
T-VALAUSC-1035.0
Reply
Reply
post #5779 of 5831
2/15/13 at 7:33pm
Quote:
Originally Posted by DanGraney View Post

Anybody know what is considered the latest, updated version of the PN63C8000?
If you meant the model, it's:
PN64E8000GF
Reply
Reply
post #5780 of 5831
2/15/13 at 8:18pm
Quote:
Originally Posted by ElectronicTonic View Post

If you meant the model, it's:
PN64E8000GF
Sorry, thought he meant the software, hah wink.gif
Reply
Reply
post #5781 of 5831
2/15/13 at 8:47pm
Quote:
Originally Posted by walke108 View Post

Quote:
Originally Posted by ElectronicTonic View Post

If you meant the model, it's:
PN64E8000GF
Sorry, thought he meant the software, hah wink.gif
I meant the model, but this info helps as well!
Reply
Reply
post #5782 of 5831
2/17/13 at 1:54pm
Does anyone know if the voltage adjustment is labeled? Are there schematics available online? I have the purple band issues and it's happening on all colors not just white. I want to bandaid it until I have the funds to get a new one. Anyone who has the technical knowledge either reply or PM me with instructions. I have the PN63C8000
Reply
Reply
post #5783 of 5831
2/17/13 at 9:26pm
Quote:
Originally Posted by Jnipz View Post

Does anyone know if the voltage adjustment is labeled? Are there schematics available online? I have the purple band issues and it's happening on all colors not just white. I want to bandaid it until I have the funds to get a new one. Anyone who has the technical knowledge either reply or PM me with instructions. I have the PN63C8000
I saved this link for my future reference as I am noting the banding coming back on my replaced panel. Not sure if these directions are worthwhile. Use at your own risk wink.gif

http://www.justanswer.com/tv-repair/69ld4-samsung-pn63c8000-tv-that-s-little-year-old.html
Reply
Reply
post #5784 of 5831
3/3/13 at 5:51pm
Hi everyone. I don't have time at the moment to go searching through all the posts so sorry if this has already been answered. I got my pn58c8000 panel replaced last summer, now the pink banding is back worse than before. It was a fight to get it fixed the first time because the tv was 6 months out of warranty. Do the replacement panels have any type if warranty? This is rediculous really. I paid 2800$ for a tv that is done after 2.5 years.
Reply
Reply
post #5785 of 5831
3/3/13 at 6:55pm
Quote:
Originally Posted by nismosis View Post

Hi everyone. I don't have time at the moment to go searching through all the posts so sorry if this has already been answered. I got my pn58c8000 panel replaced last summer, now the pink banding is back worse than before. It was a fight to get it fixed the first time because the tv was 6 months out of warranty. Do the replacement panels have any type if warranty? This is rediculous really. I paid 2800$ for a tv that is done after 2.5 years.
Sorry dude, I believe you are S.O.L. Just like many others! I believe the only recourse now would be some sort of class action lawsuit...
Reply
Reply
post #5786 of 5831
3/4/13 at 1:21pm
Well, after having the pink banding, a voltage adjustment and then the new glitch of the picture dropping out entirely, Samsung is replacing the panel on my PN63C8000... thank you, extended warranty.
Reply
Reply
post #5787 of 5831
3/4/13 at 5:20pm
So the service guys came last weekend and replaced my panel. Wow, I had forgotten how amazing this thing looked when new. Simply breathtaking. I can't explain it, but there was way more wrong than just the pink banding. Every aspect of the picture looks better....motion resolution, colors, brightness, black level, and most importantly, light colored screens! It even seems like the "buzz" is better. The service guys didn't know if it was an updated panel or not, but let's hope for the best. I did notice a slight difference in the "real black filter" in that it doesn't seem to work as well. Bright reflections, like those from a lamp or a window are a lot more noticeable. Doesn't really bother me though. I am debating whether I should keep this TV, or try and sell it to recoup some of my money, before it decides to go bad again. I will be out of extended warranty this summer frown.gif
Reply
Reply
post #5788 of 5831
3/4/13 at 5:50pm
Quote:
Originally Posted by elite1dmw View Post

I will be out of extended warranty this summer frown.gif

I may be wrong, but I think some warranties end when a predetermined amount has been paid out by the company providing the warranty. I would think that the cost of replacing the panel might reach that amount and end your coverage.
Since they have replaced the panel, they are basically saying the TV is now in good working condition. That being said, would they sell you another warranty?

Edit: Here's the language from a popular warranty provider.


Coverage Amount
For replacement payments: You are covered up to the maximum value you paid for the item. Once we pay out that amount, your Protection Plan is considered fulfilled. If you would like coverage on your new item, you need to purchase a new warranty for it.
For Repairs: The Protection Plan is good for multiple repairs, up to the maximum value of your item. Once the cost of repairs meets the full purchase price of the item, your Protection Plan is considered fulfilled.
Edited by ferl - 3/4/13 at 5:56pm
Reply
Reply
post #5789 of 5831
3/4/13 at 5:53pm
Quote:
Originally Posted by elite1dmw View Post

So the service guys came last weekend and replaced my panel. Wow, I had forgotten how amazing this thing looked when new. Simply breathtaking. I can't explain it, but there was way more wrong than just the pink banding. Every aspect of the picture looks better....motion resolution, colors, brightness, black level, and most importantly, light colored screens! It even seems like the "buzz" is better. The service guys didn't know if it was an updated panel or not, but let's hope for the best. I did notice a slight difference in the "real black filter" in that it doesn't seem to work as well. Bright reflections, like those from a lamp or a window are a lot more noticeable. Doesn't really bother me though. I am debating whether I should keep this TV, or try and sell it to recoup some of my money, before it decides to go bad again. I will be out of extended warranty this summer frown.gif
+1 to sell! I will live vicariously through you!
Reply
Reply
post #5790 of 5831
3/5/13 at 12:00pm
Quote:
Originally Posted by elite1dmw View Post

So the service guys came last weekend and replaced my panel. Wow, I had forgotten how amazing this thing looked when new. Simply breathtaking. I can't explain it, but there was way more wrong than just the pink banding. Every aspect of the picture looks better....motion resolution, colors, brightness, black level, and most importantly, light colored screens! It even seems like the "buzz" is better. The service guys didn't know if it was an updated panel or not, but let's hope for the best. I did notice a slight difference in the "real black filter" in that it doesn't seem to work as well. Bright reflections, like those from a lamp or a window are a lot more noticeable. Doesn't really bother me though. I am debating whether I should keep this TV, or try and sell it to recoup some of my money, before it decides to go bad again. I will be out of extended warranty this summer frown.gif
My replacement panel is set to be installed next week; I'll follow up after it's on and running.

EDIT:

Techs came this morning and swapped out a new screen for the old (PNC63C8000). Well, not sure if it was new or a refurb, but it looked immaculate
Edited by DanGraney - 3/12/13 at 1:40pm
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Plasma Flat Panel Displays

AVS Top Picks

AVS › AVS Forum › Display Devices › Plasma Flat Panel Displays › *The Official Samsung PNxxC8000 Owner's Discussion Thread!!