Originally Posted by Alex A
I played a movie on the USB input last night and experienced a serious issue with audio sync, specifically audio lagging the video. Everything starts fine - the movie begins with audio and video in sync. However, as the movie plays the audio very slowly starts to lag the video. The audio lag gets progressively worse the longer the movie plays. About one hour into a two hour movie the audio lag is definitely noticeable and very distracting. Even my son said "it is lagging".
What have others experienced? What has LG done to solve this issue?
I registered my TV immediately when I bought it in case I would have to use the 1 year manufacturer's warranty. I contacted LG via email and their responses were fast which is good. I requested a technician coming out and they were going to send one but all the available times were during my work hours. As a result, they gave me the numbers for a few local TV shops that could be more flexible with times and I got in contact with one that could send a technician early in the morning. The TV place wanted to know more about my issue, like the make and model of my DVD player, etc. They then contacted LG who told them my issue is a DVD player issue, not a TV issue, and that I should read my DVD player manual since it should list a solution. This doesn't make any sense to me since I never experienced lip sync issues when I used the exact same DVD play on my last TV (a plasma). Also, LGs are notorious for lip sync issues...
Maybe I'll just bite the bullet and get a Blu-ray player now. I've been reading a LOT of complaints with people having Blu-ray issues with their LG5400s so my logic is I should hook one up now and get any problems fixed within my one year warranty.
Love the set otherwise. Hope this doesn't become a bigger pain...