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*Official* Denon AVR-1911/791 & AVR-2311CI/891 Owner's Thread - Page 109

post #3241 of 4863
5/3/11 at 5:01pm
Personal preference ...
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post #3242 of 4863
5/3/11 at 5:06pm
Quote:
Originally Posted by rakstr View Post

I don't see this on three different DTV receivers across HK, Denon, Onkyo, ... I've got two HR21-700 and an HR23-??? Have had previous generations as well with other receivers. Been with DTV since 96 and this is the first I've heard of such an issue. The only time I get drops are weather or a bird decides to roost on the LNBs

What DTV receiver do you have, what are your signal strengths, are you sure you've got good quality cables?

I have HK, Onkyo, Denon receivers and two HR23 receivers and one HR23-DVR. All have the audio dropouts.

Recently sold the Onkyo and picked up another Denon receiver. Audio dropouts on all of them no matter using HDMI or optical.

DirecTV is well aware of the problem.
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post #3243 of 4863
5/3/11 at 5:15pm
Does it affect picture quality...sorry for so many questions... And the 2311 supports 3d video right
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post #3244 of 4863
5/3/11 at 6:50pm
Been using the 1911 for several months now with no issues; everything working fine in a 5.1 setup. Last night I decided to re-calibrate with auto-setup because the first time I did it was during the day and there was traffic on the street out front causing some back-ground noise. By running the auto-setup late at night I was able to avoid this issue and was hoping for a more accurate analysis. That process seemed to run fine and after the sixth measurement I had it calculate and save.

The surprise came once I started to use the receiver. Previously, on most TV watching with cable, volume was generally set between -40 to -30. By the time you got to more than -15 it was very loud. After re-calibration I need to set the volume to more than -10 to be able to hear it. All speakers are working and the overall balance and tonality seem fine but all head-rrom has disappeared.
The only factor I later noticed was that Audyssey had set my front speakers as large (they are efficient JBLs with 15' woofers). I have subsequently re-set them to Small and raised their crossover from 40-90 as I didn't want to use the Denon's power on the low end as that was otherwise taken care of by the sub. Checking speaker levels showed that the sub was set at -2.5, the fronts at -3, the center at -2.5 and the surrounds at +.5.

So, the question is what happened. Was the fact that the calibration was done with the fronts set as Large the reason for the loss of apparent power; something that can be rectified through re-running auto-setup, or is something else causing the problem. It sounds as if someone had dropped in a 20db inline pad.

Thanks for you thoughts on the matter.
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post #3245 of 4863
5/3/11 at 7:00pm
Quote:
Originally Posted by jumpsturdy View Post

Been using the 1911 for several months now with no issues; everything working fine in a 5.1 setup. Last night I decided to re-calibrate with auto-setup because the first time I did it was during the day and there was traffic on the street out front causing some back-ground noise. By running the auto-setup late at night I was able to avoid this issue and was hoping for a more accurate analysis. That process seemed to run fine and after the sixth measurement I had it calculate and save.

The surprise came once I started to use the receiver. Previously, on most TV watching with cable, volume was generally set between -40 to -30. By the time you got to more than -15 it was very loud. After re-calibration I need to set the volume to more than -10 to be able to hear it. All speakers are working and the overall balance and tonality seem fine but all head-rrom has disappeared.
The only factor I later noticed was that Audyssey had set my front speakers as large (they are efficient JBLs with 15' woofers). I have subsequently re-set them to Small and raised their crossover from 40-90 as I didn't want to use the Denon's power on the low end as that was otherwise taken care of by the sub. Checking speaker levels showed that the sub was set at -2.5, the fronts at -3, the center at -2.5 and the surrounds at +.5.

So, the question is what happened. Was the fact that the calibration was done with the fronts set as Large the reason for the loss of apparent power; something that can be rectified through re-running auto-setup, or is something else causing the problem. It sounds as if someone had dropped in a 20db inline pad.

Thanks for you thoughts on the matter.

I am not really qualified to speak on the problem (if it is a problem) your having but I am almost 100% positive when you auto calibrate it ignores any settings that were on the receiver previously. So, the fact you may have had the fronts set to large and ran the auto calibration, this should have not had any effect on the set up. Someone please correct me if I'm wrong.
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post #3246 of 4863
5/3/11 at 7:05pm
Jump, the problem is probably that autosetup set DynVol to On and probably to the strongest compression setting=midnight. Turn it off and MV=0 will be reference level for film. Use the Audyssey setup Guide here. So you'll reset speakers to small, raise xovers to 80.

Buffalo, yes all settings in the AVR are ignored during autosetup.
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post #3247 of 4863
5/4/11 at 3:42am
Quote:
Originally Posted by Troubledgemini View Post

Does it affect picture quality...sorry for so many questions... And the 2311 supports 3d video right

To be clear ... the GUI/OSD is referring to the Denon's "menu" system. The word "overlay" means you would see the "menu" over the existing video source that is playing rather than the video being "blacked" out. All XX11 models support 3D video pass through ... they just cannot "overlay" the "menu" on the 3D video while it's playing.
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post #3248 of 4863
5/4/11 at 3:49am
Quote:
Originally Posted by jumpsturdy View Post

So, the question is what happened. Was the fact that the calibration was done with the fronts set as Large the reason for the loss of apparent power; something that can be rectified through re-running auto-setup, or is something else causing the problem. It sounds as if someone had dropped in a 20db inline pad.

Thanks for you thoughts on the matter.

Most likely you had Audyssey Dyn Volume (p. 52) set to either "Midnight" or "Evening" prior to running AUTO SETUP. AUTO SETUP then resets Dyn Volume to OFF which is what is requiring you to raise the Master Volume to a higher level. Reset Dyn Volume to your previous setting and you should be good to go.
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post #3249 of 4863
5/4/11 at 6:37am
Quote:


Well Ive come here after multiple hours of testing and getting no where. I recently got a 1911 and it seems to be working goof for the most part with the exception of getting audio drops outs from Direct TV. This only happens in Dolby mode. If I disable dolby on the direct TV box then the receiver detects stereo and I dont get any drop outs.

I have been on the phone with Denon 3 times and with DTV once. I have redone HDMi lines to reverse handshake, powered up devices in different orders and I have now ever switched to component and optical formt he DTV box after pulling out my hair with HDMI. I still get audio drop outs in the middle when in dolby mode even when connected to optical.

Any ideas?

As others here have mentioned, this is a well-known DirecTV issue. Uverse has the same problem, too. (ask me how I know ) It is sort of a pain in the arse, but the saving grace is that even playing in 2-ch, the 1911 (in PLIIx mode) does a really good job matrixing to 7.1, so I really can't tell that the source is not in Dolby mode. Hope that helps.
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post #3250 of 4863
5/4/11 at 6:58am
Quote:
Originally Posted by winste View Post

I have this problem. It does seem to be somewhat common. Has gotten better lately. Dtv is very reluctant to ever admit problems.

I follow dbstalk.com. On theif dtv forums, there are quite a few threads about the issue.

I have it on my hr23 but not my hr24 so I do think they have issues with the 23, specifically 700 series.


Yeah the support has been terrible and borderline rude about it. I finally yelled at someone enough for them to escalate me to a case manager or something. That person was willing to listen to what I had actually tried and set up for someone to come out and test and replace box if needed.
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post #3251 of 4863
5/4/11 at 7:49am
Ok thanks now i understand
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post #3252 of 4863
5/4/11 at 8:22am
Quote:
Originally Posted by jumpsturdy
So, the question is what happened. Was the fact that the calibration was done with the fronts set as Large the reason for the loss of apparent power; something that can be rectified through re-running auto-setup, or is something else causing the problem. It sounds as if someone had dropped in a 20db inline pad.

Thanks for you thoughts on the matter.

Most likely you had Audyssey Dyn Volume (p. 52) set to either "Midnight" or "Evening" prior to running AUTO SETUP. AUTO SETUP then resets Dyn Volume to OFF which is what is requiring you to raise the Master Volume to a higher level. Reset Dyn Volume to your previous setting and you should be good to go.
__________________

Thanks for your reply and suggestion; unfortunately that is not the case. Dyn Volume off both before and after. The relative change in volume is far more significant than the difference with Dyn Volume engaged or off. Now, the volume is so low that I need to keep the receiver set to more than -10 just to overcome the hum of the refrigerator in the adjacent room. I can turn the volume on the TV's internal speakers and easily drown out the receiver; that from the tiny Samsung speakers in a flat panel display.

Will try re-running setup again and see if that cures the problem.
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post #3253 of 4863
5/4/11 at 8:26am
^^
I would also suggest you reset the microprocessor (p. 80) first and then do the AUTO SETUP again. Speaker levels seem to be within reason so apparently no issues with the mic being used.
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post #3254 of 4863
5/4/11 at 1:10pm
Hello - for some reason when I power on my 791 receiver with my set top box as the input, I do not get any audio until I change the channel. Any ideas what may cause this? I have all HDMI going into the receiver, and then the monitor out to the TV. I'm using a Harmony One remote.
Thanks
Steve
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post #3255 of 4863
5/4/11 at 2:50pm
^^
Most likely an HDMI handshake issue ... either make do with what you're doing now or change the power on sequence to not use a Quick Select button (TV, AVR, set top box).
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post #3256 of 4863
5/5/11 at 12:12am
so i'm not sure if this has been asked, but instead of reading through 3000+ posts i figured i'd just ask. this is for the 791 receiver.

is it at all possible to set this thing up in a way that the pvr is hooked up to the receiver to the tv, and that i can watch TV while listening to audio on another input?

also - how exactly do i go about setting up a 3.1 system with this? i've looked through the denon guide but it doesn't mention 3.1
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post #3257 of 4863
5/5/11 at 3:07am
^^
1. Yes. If you connect the PVR with a component video cable to the AVR, then you can listen to another audio source.

2. Setting up 3.1 is no different then setting up a 2.1 or 5.1. Just connect the speakers and run AUTO SETUP.
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post #3258 of 4863
5/5/11 at 9:59am
Quote:
Originally Posted by jdsmoothie View Post

^^
1. Yes. If you connect the PVR with a component video cable to the AVR, then you can listen to another audio source.

2. Setting up 3.1 is no different then setting up a 2.1 or 5.1. Just connect the speakers and run AUTO SETUP.

thanks. but..... i would have to physically change the audio plugs right? theres no way of actually changing the audio input from within the receiver...?
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post #3259 of 4863
5/5/11 at 10:11am
Here is the simplest way to do it.

1. Run a HDMI cable directly from the DVR to the TV. Then you can listen to whatever input you want on the receiver whle watching the video on the TV. Then connect an optical cable from the DVR to the TV for audio for the times you actually want to listen to TV broadcast on the receiver. This also works great for listening to the digital music channels. Then you can actually turn the TV off if you just want music in the background.
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post #3260 of 4863
5/5/11 at 10:17am
Quote:
Originally Posted by afrogt View Post

Then connect an optical cable from the DVR to the TV for audio for the times you actually want to listen to TV broadcast on the receiver.

Hi afrogt, I believe you mean optical cable from DVR to Receiver.
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post #3261 of 4863
5/5/11 at 8:10pm
I hope I am not interrupting a conversation, but I need some help with setting up my optical audio input....

What I am trying to do is use the USB Turtle Beach Audio Advantage Micro II to connect digital audio from my PC to my receiver via a TOSLINK optical cable. I have my PC video hooked up to the receiver via HDMI 6 (the V. AUX input) and I have manually assigned "OPT2" as the audio for this input (using the Denon menu "input assign" option). But no sound!

The USB audio converter appears to be working fine (I get the "laser" light at the end of the TOSLINK cable), so I think it is something to do with how I am setting it up on the Denon side.

FYI, I have only a front right and front left speaker. MY settings are for a 2-channel speaker set-up with no surround sound.

Any help assigning the optical audio channel correctly is much appreciated!
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post #3262 of 4863
5/5/11 at 8:30pm
Quote:
Originally Posted by christnp View Post

What I am trying to do is use the USB Turtle Beach Audio Advantage Micro II to connect digital audio from my PC to my receiver via a TOSLINK optical cable. I have my PC video hooked up to the receiver via HDMI 6 (the V. AUX input) and I have manually assigned "OPT2" as the audio for this input (using the Denon menu "input assign" option). But no sound!

The USB audio converter appears to be working fine (I get the "laser" light at the end of the TOSLINK cable), so I think it is something to do with how I am setting it up on the Denon side.

Any help assigning the optical audio channel correctly is much appreciated!

Hi christnp, set "Input Mode" to Digital.
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post #3263 of 4863
5/5/11 at 8:32pm
I came home to a very strange issue tonight with my AVR 791. I powered up my AVR and TV only to find that there is no picture on my TV and no sound coming out of my speakers. This happens for both my Cocmast box and Media Center that are both hooked up over HDMI.

I ruled out the TV being the issue by plugging in my Macbook directly into the HDMI input on the TV and I got picture. I ruled out the cable that's ran in the wall from the AVR->TV by hooking the Macbook to the TV using that cable. When trying an analog source like Tuner I get no sound from my speakers that are hooked up to the AVR.

However, when I change the volume on my 791, it displays the volume on the TV now for some reason. When I switch inputs, it also throws the white lettering up on the display to show which input I'm using. I can hit the Menu button on the 791 and I get all the options displayed up on the TV. I just can't get any content to pass from my cable box or media center through the AVR.

There was a bad storm while I was at work. No clocks or anything blinking 12:00 when I got home, all my computers still on around the house. No signs of a brown out or surge. I'm wondering if something might have happened still that fried my AVR?

I tried resetting the microprocessor and this did not resolve the issue. Any other tips?
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post #3264 of 4863
5/6/11 at 7:42am
^^
The storm may have blown a fuse inside the 791. Unplug the 791 for 30 minutes and then when powering back on do the micro reset again. If still no joy, disconnect the AVR from the TV and see if you get the TUNER audio at least. If still no joy, you're likely looking at repair.
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post #3265 of 4863
5/6/11 at 12:09pm
Quote:
Originally Posted by JChin View Post

Hi christnp, set "Input Mode" to Digital.

I shall give that a try -- wish me luck! Thanks!
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post #3266 of 4863
5/6/11 at 7:08pm
Quote:
Originally Posted by JChin View Post
Hi christnp, set "Input Mode" to Digital.
This did not work! And when I choose this, it eliminates the audio from HDMI, which is inconvenient.

To recap (and update):

I have my PC connected to the Denon 2311 CI and assigned to the "TV" channel on HDMI 6 and the audio is coming through the USB Turtle Advantage Audio Micro II digital audio converter and it is connected to the (TV) OPT 1 optical audio input. I can tell that the audio is making it from my PC to the AV receiver as in the "Information" section of the receiver menu show the fs as "48.0kHz," which is what the Turtle Beach Micro II is pushing when sound/music is playing (otherwise the "fs" does not appear). Furthermore, when I have no sound the "R" and "L" icons on the left do no appear, but once I start some music they appear -- as if the receiver is reacting to some input signal.

My thought is that it has something to do with my speaker config? Right now, to accommodate my two Polk Audio R/L speakers (no center, sub, or surrounds) I have the speakers configure to a 2 Channel setup WITH no sub AND no center -- this seems to work fine with my cable box set-up.

Any ideas as to why there is no sound making it to my speakers?

I'm desperate now...
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post #3267 of 4863
5/6/11 at 11:48pm
Quote:
Originally Posted by christnp View Post

This did not work! And when I choose this, it eliminates the audio from HDMI, which is inconvenient.

My thought is that it has something to do with my speaker config? Right now, to accommodate my two Polk Audio R/L speakers (no center, sub, or surrounds) I have the speakers configure to a 2 Channel setup WITH no sub AND no center -- this seems to work fine with my cable box set-up.

Any ideas as to why there is no sound making it to my speakers?

I'm desperate now...

You need to set AMP ASSIGN back to it's default of "Zone 2" rather than "2 CH" and connect the speakers to the FL/FR speaker posts. Also, why are you using the USB Turtle Beach optical connection if audio is coming through the HDMI cable?
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post #3268 of 4863
5/7/11 at 12:24am
Quote:
Originally Posted by JChin View Post

Hi afrogt, I believe you mean optical cable from DVR to Receiver.

Yep..
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post #3269 of 4863
5/7/11 at 6:56am
Quote:
Originally Posted by jdsmoothie View Post

You need to set AMP ASSIGN back to it's default of "Zone 2" rather than "2 CH" and connect the speakers to the FL/FR speaker posts. Also, why are you using the USB Turtle Beach optical connection if audio is coming through the HDMI cable?

Sorry, I have sound coming through HDMI on my cable TV and Game console. The PC is coming through the Turtle Beach optical... it just seemed like the easies method at the time (all the reviews said it was easy to use, go figure).

Couple more issues:
(1) I am also having the problem where TV shows with 5.1 surround sound will play sound, but those without 5.1 surround will not -- will your suggestion also fix that problem?

(2) Finally, my "MENU" button on my controller does not bring up the menu anymore -- do I need a new controller or did I tweak something?

Sorry for the newbie questions
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post #3270 of 4863
5/7/11 at 7:06am
Quote:
Originally Posted by jdsmoothie View Post

You need to set AMP ASSIGN back to it's default of "Zone 2" rather than "2 CH" and connect the speakers to the FL/FR speaker posts. Also, why are you using the USB Turtle Beach optical connection if audio is coming through the HDMI cable?

jdsmoothie... your my hero! That fixed two of my problems!!!

Now the only problem I have (for now) is that the menu button on my Denon remote does not bring up the menu anymore...? It worked fine at first, but I must have tweaked something.

Thanks!
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › *Official* Denon AVR-1911/791 & AVR-2311CI/891 Owner's Thread