I purchased my Sony SXRD 60" XBR1 back in 4/2006 for $4,000. My power on hours were very low in the first three and a half years of ownership. Then my TV watching habits changed significantly in late 2009 when I retired. I changed to approx. 1,000 hours a year.
The lamp went from working just fine to nothing in June of 2012, at which time I very quickly replaced the lamp and picked up where I left off with my viewing habits. I changed the TV set up to Energy Reduction to hopefully extended the useful life of the new lamp.The infamous green haze started two weeks ago just in time for the holidays. Watching a few of the old Christmas movies in black and white made the problem even more noticeable.
I was aware of the extension of the product warranty and the class action suits, but I was not having any problems with the set at that time. I really liked this TV and always thought the picture was great. Actually two of my long time friends purchased sets on my recommendation. Little did I know there was latent product defect waiting to show up at a later time. Searching the internet for a solution lead me to this forum. Thanks to all the previous contributors on this topic.
I called Sony today at (866) 850-8674, a number I picked up from the class action notice that was sent me back in 2007. I talked to some one within the customer service area who could only tell me that the extended warranty had lapsed a year ago and there was nothing Sony could do for me at this time. After some amount of venting I was transferred to Customer Relations. Needless to say the Sony associate in that department was unable to resolve my problem. There was no offer of a replacement (wishful thinking) nor was there an offer of a discount on a new set. After some further very controlled venting I concluded my phone conversation in a amicable way knowing that the person on the other end of the phone line was not responsible for this problem.
What can I say, Sony did not exceed my expectations on this matter. $4,000 should go much further than just 6 years.