Originally Posted by Frank
I had tuned to channel 106, and followed the instructions on the screen including giving them the error code.
It didn't help.
You probably got a CSR that doesn't know about the new program for updating the HR20s to newer models. Call back and try again. You have to follow the directions on the screen and have the specific code that shows up on your TV when you try to tune to the 3D channel. I guess that code is different for each customer somehow, so they don't have everyone with an HR20 calling in with the same code trying to get newer receivers.
Originally Posted by KUJayhawk20659
You are VERY wrong. They can not and will not replace a hr20 dvr with a new model. Period, I have also spent hours wasted. You can buy a new leased one from them but they will not guarantee a newer receiver. You might still end up with a hr20
Sorry, but you are the one who is wrong in this scenario. Normally
DirecTV will not let you upgrade to a newer model. That is because they feel that all of the current HD receivers and HD-DVRs are pretty much equivalent. They don't consider differences in speed or hard drive size to be a difference worthy of allowing customers a free upgrade to a newer box.
However, the HR20 models are not able to do 3D, unlike the HR21 and up. Therefore they are allowing people with compatible 3D TVs to upgrade their HR20s to newer models so they can access the 3D content. They don't gaurantee that those customers will get HR24s, they just gaurantee they will get a model that is compatible with 3D (HR21 and up).