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Help - warranty - replace Samsung LN46A850 with LN46C610 ?

post #1 of 15
Thread Starter 
I need your help....

About 1 1/2 year ago, I bought a Samsung LN46A850 which was very nice and lots of extras with the TV. We bought the extended warranty and it's getting replace under that warranty because Samsung doesn't have any more LCD panel for this tv...

Now, it had some problem and the store wants to replace it with a Samsung LN46C610 ?

Cost of the two tv's is alot different but he says they have the same features... ( 2700$ vs 1400$ )

What do you guys think ?

Thanks, Frank
post #2 of 15
I just got this TV from BJ's over the weekend. Havent played with it much but it looks real nice right out of the box. I plugged my linksys usb wireless adapter and was able to watch movies right off my laptop wirelessly. Pretty cool feature. Having looked at the c630 and c650 on amazon, it showed the 610 has basically the same specs as the 630 and same finish as the 650. Im not a tv snob but I did do some research here and in store and really like this tv.
post #3 of 15
Spec-wise, they are just about the same, with a few new features added in. However, your A850 had an Ultra Clear Panel, Samsung's term for glossy screen. The C610s and the smaller than 55" C630's do not have UCP, but have a semi-matte screen. Go look at them somewhere if you think screen finish will make a difference to you. Good luck.
post #4 of 15
Thread Starter 
Thanks guys,

but should I try to get the exact same features as the replacement ? meaning. I should get UCP.....
post #5 of 15
Take a look at the warranty you purchased. Does it state replacment based on features or value ? Looking at the price difference between sets, I would argue it is not of equal value. In 1 1/2 years the value of the tv wouldn't have depreciated by that much. I would probably try to get a C6000 or C7000 series as a replacement.
post #6 of 15
Thread Starter 
They are saying Options and features of the tv and not the value... same as on the warranty....

but I could say that the LN46A850 had the Ultra Clear Panel and not the 610 and 630, therefore they would need to give us the 650 which has the Ultra Clear Panel and all the same features I had on the 850....

They are also saying I can pay the difference between what they give me and what tv I want..... hummmm....
post #7 of 15
I'd hold out for the 650 based on the UCP. Who's the retailer, or is it an independent warranty company?
post #8 of 15
I personally like the UHP on my 52A860 and would argue for a C650, or, for a 55C630 which also has a UHP (not the smaller sizes, though) even if the 55C630 spec page on the website still doesn't list it. Tell them you like the UHP that provides the famous Samsung "pop" that makes the picture gorgeous.

I did just spot another difference on the C610 specs and the pdf specsheet... there don't seem to be any "component" connections, only 2 A/V (composite) connections. Those could be component enabled, however, so you'll have to download the manual and see if that's the case. If they're not, you could claim lack of UHP and component inputs to bolster your argument... especially if you have a DVD player connected via component.
post #9 of 15
Quote:
Originally Posted by whitefrank View Post

Thanks guys,

but should I try to get the exact same features as the replacement ? meaning. I should get UCP.....

yeah you need a 650 not a 630! or maybe a 670 since stores that sell those 610's instead of 630's never have 650s for the msot part but do have 670's
post #10 of 15
Thread Starter 
Thanks guys,

I'm in Canada and it's with Centre Hi-Fi in Montreal.

They had decided it would actually be the 46c630, but again, I talked with them about the Internet@TV, the UCP and all.. and they will probably give me a 46c650 instead.

But here in Canada the 650 is exclusive to Future Shop... But it would be given to us by Samsung.. so should technically be alright...

And I asked for a 55 inches instead and will pay the difference..

I hope the c650 is as good if not better then the a850 I had !
post #11 of 15
I think you will like it. I have an A650 (two years old) and a B650 (one year old) and they are both great TVs. Hopefully, the C650 will uphold that legacy.

Enjoy your new Samsung.
post #12 of 15
Good for you. And I'm glad you up-sized to 55". You won't regret it.
post #13 of 15
Thread Starter 
Finally they will give me a LN46C650.

They wanted 700$ for the upgrade to a 55inch...
post #14 of 15
Quote:
Originally Posted by whitefrank View Post

Finally they will give me a LN46C650.

They wanted 700$ for the upgrade to a 55inch...

At the time you bought your A850 it was top of the line TV. Only A950 was better.
I don't understand why you had to settle for 6 series,which is two notches lower than 8 series.

If i were you I would contact Samsung and state my point in this replacement process.

You should get at least C8000.

Just my humble opinion .

Good luck.
post #15 of 15
Quote:
Originally Posted by Vas62 View Post

At the time you bought your A850 it was top of the line TV. Only A950 was better.
I don't understand why you had to settle for 6 series,which is two notches lower than 8 series.

If i were you I would contact Samsung and state my point in this replacement process.

You should get at least C8000.

Just my humble opinion .

Good luck.

Agreed, I have a A850 with the extended warranty. Other AVS members have got the C8000 as a replacement.

Then again, maybe its a U.S. policy.
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