or Connect
AVS › AVS Forum › Blu-ray & HD DVD › Blu-ray Players › Official Toshiba BDX2500/BDX2700/BDX3000 Owners Thread!
New Posts  All Forums:Forum Nav:

Official Toshiba BDX2500/BDX2700/BDX3000 Owners Thread! - Page 9

post #241 of 337
panasonic 60/80 models had that freezing problem. it was fixed several months later. it seems that toshiba has not been able to fix it. this was also a problem with the 2000 model. the more people call and tell them about the freezing the better chance that it could be fixed. if only one person is doing it.. then not much of a chance.

Jacob
post #242 of 337
When I first installed the player it was via HDMI, the player would never work for more than 1 day with out unpluging an pluging it back in.

I than switched to composite and found that it would work for many days with only and ocassional power issue.

So there appears to be a firmware problem that I hope Tosh will fix.

I also found that you do not have to unplug the unit to get it to reset all you have to do is hold the power button until the blue light comes on release and let the unit boot up. It will work for an unspecified time period, saves digging for a power cord.

Hope this helps all who have the problem.

Good player except for this problem.
post #243 of 337
Quote:
Originally Posted by Leo655 View Post
When I first installed the player it was via HDMI, the player would never work for more than 1 day with out unpluging an pluging it back in.

I than switched to composite and found that it would work for many days with only and ocassional power issue.

So there appears to be a firmware problem that I hope Tosh will fix.

I also found that you do not have to unplug the unit to get it to reset all you have to do is hold the power button until the blue light comes on release and let the unit boot up. It will work for an unspecified time period, saves digging for a power cord.

Hope this helps all who have the problem.

Good player except for this problem.
Just got off the phone with Toshiba about this issue. They have a team working on the issue and will be releasing a firmware upgrade. They didn't have an ETA but suggested that it should be within the next few weeks.

They are supposed to call me when it is released, so I'll let you know when that happens.
post #244 of 337
if your having trouble with lockups, crashing, rebooting, and having to unplug - count to ten - and replug, and turn on the player then check this out.

Document ID: 98083435

http://www.csd.toshiba.com/cgi-bin/t...26859&pf=true#

good luck with it. Mine hasn't locked up yet, so i can't say that i've tried the firmware.

my current firmware is 1.40 sept. 11, 2010. usa model
post #245 of 337
Quote:
Originally Posted by xander777 View Post

Just got off the phone with Toshiba about this issue. They have a team working on the issue and will be releasing a firmware upgrade. They didn't have an ETA but suggested that it should be within the next few weeks.

They are supposed to call me when it is released, so I'll let you know when that happens.

Got a firmware update today: version 1.40 Dec 16, 2010.
Not sure if this is the one they were talking about, but so far so good.

The old version was 1.14 from June 2010.
post #246 of 337
Quote:
Originally Posted by xander777 View Post

Got a firmware update today: version 1.40 Dec 16, 2010.
Not sure if this is the one they were talking about, but so far so good.

The old version was 1.14 from June 2010.

I received the firmware update as well. I'm not sure what it is for but hopefully it will eliminate the power up issues.

By the way, I've been a lurker to this site for awhile and this in my first post. When I purchased the 2700 I went back and forth in my mind about buying it from reading the information in here but at the time the price was too good to pass up (I think it was 130 bucks with free shipping from US Appliance). Other than the occasional start up glitch I have no qualms with the unit. And yeah, you don't need to unplug it to reboot it. All you have to do is hold the start button for a few seconds until the light powers on and then wait until the light goes out and then count to ten and turn the unit on. That's a bit of a nuisance when you have to do that but it's not the end of the world.
post #247 of 337
Quote:
Originally Posted by xander777 View Post

Got a firmware update today: version 1.40 Dec 16, 2010.
Not sure if this is the one they were talking about, but so far so good.

The old version was 1.14 from June 2010.

The update appears to have fixed the power issues. Woo Hoo!
post #248 of 337
I upgraded the firmware (to 1.40) on mine two nights ago and now it's pretty much dead. I can turn it on, after pushing the eject button repeatedly for a minute or so. It won't respond to power on on the remote. I tried updating the firmware via a USB flash drive, and that didn't solve the problem. Anyone know where I could get the old firmware(1.12) or a way to roll it back?
post #249 of 337
Quote:
Originally Posted by dafz1 View Post

I upgraded the firmware (to 1.40) on mine two nights ago and now it's pretty much dead. I can turn it on, after pushing the eject button repeatedly for a minute or so. It won't respond to power on on the remote. I tried updating the firmware via a USB flash drive, and that didn't solve the problem. Anyone know where I could get the old firmware(1.12) or a way to roll it back?

Have you tried calling Toshiba yet? I had very good luck with their customer support.

Did you really mean that you pushed the EJECT button to power it on? I've never heard of that.
post #250 of 337
I have the same issues as dafz1. After updating via the network, the player's blue power light just goes on and off repeated...forever. Nothing comes on the screen at all. In order to get the device to boot, I have to press the eject button at just the right time.

I tried updating using USB and still have the exact same issue. I can't find the old firmware to go back.
post #251 of 337
Quote:


Did you really mean that you pushed the EJECT button to power it on? I've never heard of that.

Haven't found a DVD or BDP or HD DVD that didn't turn on using the eject button.
post #252 of 337
After updating my BDX2500 to the 1.40 firmware, I have massive problems with Netflix. Everything looks to be working fine, but the picture is discolored and heavy pixellated.

Other devices (my computer and iPhone) don't have these problems and they're on the same network, so it's definitely the BD player.

Anyone else seeing this? Or have any ideas how to fix it?
post #253 of 337
After update the player just keeps cycling through the reboot sequence(blue light on for 15 secs than off for 6 secs, and so on). If you press almost any button at the right time it will power on. Looks like some players don't play well with the update.
Fix one thing and broke two things. It seems not everyone is having the problem since a few posters say thing are working fine.
Those of us with issues need to contact Toshiba and let them know we now have new problems.
I was on 1.14 prior to the update
post #254 of 337
Quote:
Originally Posted by Leo655 View Post

Those of us with issues need to contact Toshiba and let them know we now have new problems.

Toshiba doesn't exactly make it easy to contact them. No web form or email, their forums redirect me back to me account page every time I try to post, and their automated phone system led me through half a dozen menus before informing me they were closed for the day.
post #255 of 337
I talked with them today they are aware of the problem, it is not with all units. They offered me an exchange, I declined for now as I am leaving the country for 3 weeks but they said I could call back on my return and they would replace the unit. I'm hoping that they will have a fix by then so I don't have to return the unit.

Just an FYI to all with this issue the unit can still be used, while it is cycling between the blue pwr light and no light if you keep pressing the play or open/close button on the unit or the remote when the light is off it will turn on and work fine. It looks like there is a small window of time that the unit will accept commands.
post #256 of 337
Great, so I got the firmware update prompt today, decided to go through with it, and now I too am getting the power on problem. I was able to get the unit to finally turn on after hitting EJECT while the light was off. I'm seriously pissed.

Does anyone know what exact number we need to call to address this with Toshiba? I guess I know what I'll be doing with my valuable time tomorrow...
post #257 of 337
Bought my 2700 in sept, got used to hitting on button 2 or 3 times to power on. Sat night it did an upgrade, watched a movie, no problem. Last night(sunday) unit will not power on no matter what, ended up watching HBO. I should have sent it back back in Sept.
post #258 of 337
Quote:
Originally Posted by AldousHxlE View Post
Great, so I got the firmware update prompt today, decided to go through with it, and now I too am getting the power on problem. I was able to get the unit to finally turn on after hitting EJECT while the light was off. I'm seriously pissed.

Does anyone know what exact number we need to call to address this with Toshiba? I guess I know what I'll be doing with my valuable time tomorrow...
I have been calling 800-631-3811 option 1,3,5.
post #259 of 337
Thanks! I was able to speak to someone using the number above and after a short while was approved for an exchange. I packed up my BDX2500 and shipped it to Toshiba this afternoon. They estimated a turnaround time of 7-10 business days.

While this firmware fiasco was a real pain in the butt, at least their support process was really quite painless to deal with. Here's to hoping I get my new player without problems soon.
post #260 of 337
I read a review of this unit(BDX2500) and the review was really good, with good picture and good streaming as well. Price wasn't bad either at 1round $110.
It seems as soon as I find a unit that seems like a good choice, things wind up being wrong with it.
Panny, seems to have streaming issues,Samsung reliability problems, sony streaming and compatibility problems, and now the Toshiba with just turning on. What the heck happened to Quality Control?(yes I'm a QC guy)
Oppo seems great, but I'm not about to shell out $500 for a Blu-ray player, especailly since I don't need a lot of features it has anyways. I did email them about a simpler unit without all the chrome and flash and they said it wasn't going to happen. I think they'd make a lot more money with a $200 stripped down model than they will selling fewer $500 ones.
post #261 of 337
I highly recommend the LG BD5xx series. Blows all others away. Great machine all around and very reasonably priced.

I had/liked the Tosh and I am a Tosh kinda guy, but this player (2700) was just not worth it at that price. Back it went and got the LG and never looked back. Sad too because my HD DVD A35 is just an outstanding piece of high end audio & videophile equipment. One can sense Toshibas disdain for blu-ray with these players.
post #262 of 337
Quote:
Originally Posted by xander777 View Post

I have been calling 800-631-3811 option 1,3,5.

I have a BDX2700 and have had the same issues mentioned after updating the firmware last week. I just called Toshiba CS via the phone number above. They are doing an exchange. There was a lot of holding (total call length of about 40 minutes) but overall it was pretty seamless.
post #263 of 337
Bought a Toshiba BDX2500 in September from Best Buy. Unit had power issue with remote and power button on front. Exchanged for a different one that had the same problem but less frequently, so we decided to keep it and deal with the occasional unplug/replug.

Last week the player started spitting out Blurays as invalid and won't play anything. Called the number above and was told there was probably an internal problem that couldn't be fixed, but we were past the 90 day free exchange period and would have to pay $90 to exchange for another BDX2500. I guess I'll be cracking it open to see if I can figure out the problem. Any tips/ideas?

These things are clearly designed and built poorly. Don't waste your time and money and go with another brand.
post #264 of 337
Just a FYI that these players only connection with Toshiba is the name plate.
post #265 of 337
Why oh why didn't I find this forum before we bought this piece of crap (toshiba bdx2700)??

The first one from Best Buy came out of the box with the disk tray partially stuck out and it wouldn't go back in. We returned it and ordered another one from Amazon, which worked fine for a couple of months (really enjoyed the netflix streaming and Pandora!) but now it is nearly impossible to get it to power on. Unplugging, replugging, pressing the power button quickly or slowly, pressing the eject button over and over and over MAY get it to turn on after about 10 or 15 minutes.... ugh.

What the hell is wrong with these machines?!! I'm going to see if I can send it back to Amazon but since it has been 2 months and I no longer have the box I'm not holding my breath. Grrrrrr Toshiba!
post #266 of 337
Quote:
Originally Posted by Irritated View Post
Why oh why didn't I find this forum before we bought this piece of crap (toshiba bdx2700)??

The first one from Best Buy came out of the box with the disk tray partially stuck out and it wouldn't go back in. We returned it and ordered another one from Amazon, which worked fine for a couple of months (really enjoyed the netflix streaming and Pandora!) but now it is nearly impossible to get it to power on. Unplugging, replugging, pressing the power button quickly or slowly, pressing the eject button over and over and over MAY get it to turn on after about 10 or 15 minutes.... ugh.

What the hell is wrong with these machines?!! I'm going to see if I can send it back to Amazon but since it has been 2 months and I no longer have the box I'm not holding my breath. Grrrrrr Toshiba!
Did this happen after you upgraded to the new firmware a week or two ago? The same thing happened to me, and a bunch of others here, after upgrading the firmware. Call Toshiba, 800-631-3811 option 1,3,5. They will send you a new unit in exchange for the broken one. I just sent mine in, I should get the new on in a couple of weeks.
post #267 of 337
What do you mean only connection with Toshiba is the nameplate? Are they made by someone else?
It really amazes me how many issues there having with these Bluray players.
post #268 of 337
Yes, made by someone else. 'Contracted out' might be a better term to use.
post #269 of 337
Quote:
Originally Posted by StarMenace View Post

Did this happen after you upgraded to the new firmware a week or two ago? The same thing happened to me, and a bunch of others here, after upgrading the firmware. Call Toshiba, 800-631-3811 option 1,3,5. They will send you a new unit in exchange for the broken one. I just sent mine in, I should get the new on in a couple of weeks.

Thank you very much for the info and phone number. I really appreciate it... I will call tomorrow!
post #270 of 337
I called Toshiba using the the recommended numbers and surprisingly was talking to someone almost immediately.It did indeed take about a half hour but they will send a replacement within 7-10 days. I sent the unit on Wednesday and they got it Friday. I asked Don if they fixed the problem and he had no idea. I didn't much like spending $21.00 for the shipping but it's better than shitcanning the thing. Has anyone gotten a replacement that works?
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Blu-ray Players
AVS › AVS Forum › Blu-ray & HD DVD › Blu-ray Players › Official Toshiba BDX2500/BDX2700/BDX3000 Owners Thread!