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Official Toshiba BDX2500/BDX2700/BDX3000 Owners Thread! - Page 10

post #271 of 337
When you called Toshiba did they just give you an address to send it to or was there any kind of online form to be filled out? I'm a bit nervous about popping it in the mail with no proof that they will send a new or repaired unit back to me. However I guess that's my only choice since apparently I can't return it to Amazon because "return window expired" a couple of weeks ago.
post #272 of 337
I actually just received mine today, but unfortunately I'll be away from home for another 2 weeks, and my gf is too scared of technology to open it up for me. Oh well.

The replacement process was fairly simple, and the Toshiba CSRs are actually quite cheerful to work with. I gave them my model and serial number, we went through some quick troubleshooting, then the rep. asked me for my basic info, mailing address, email, etc... He emailed me a case number to reference and the Fedex label to attach to the box, and advised me to pack everything that came with the unit, including sales receipt, as this would be a straight replacement of the unit. It took about 11 business days to receive my new player. As long as the unit is within the 1yr warranty and you supply the box, the exchange shouldn't cost you a cent.
post #273 of 337
I spoke to Toshiba today about my BDX2500. I have to say they seem to have about the best CS in the business. Very quick connection, English-first language-speaking person, and I had the same good experience once before.
I am running v 1.40 firmware and have still had the lockup problem on occasion. It's been previously reported that there appears to be a short window of time between commands or the remote won't work. Had that happen yesterday when I left the player on "fullstop" for a few hours. Also I've looked for a particular series of keystrokes that would cause a lockup. So far nothing. Will continue to look for a pattern.
The CS guy said to disconnect the player overnight and see if anything improves on the next try. As an engineer, this strikes me as ridiculous advice- why better than 10 secs? Nevertheless I will dutifully do it as I was promised a replacement if that didn't work.
I couldn't get much out of him regarding the success of replacements. Also my unit has a November 2010 build date which seems pretty recent, so I'm not expecting much.
I bought this unit more for the 7.1 analog output than the built-in apps. This was an amazing feature for a player in this price range.
I will confirm what most others have said: When it is good, it is very very good. Excellent BD and streaming quality. I really don't want to give it up.
I'll post again when I test out the "overnight" fix, but in the meantime is there *anybody* who doesn't think this is ridiculous?
post #274 of 337
Quote:
Originally Posted by AldousHxlE View Post

I actually just received mine today, but unfortunately I'll be away from home for another 2 weeks, and my gf is too scared of technology to open it up for me. Oh well.

The replacement process was fairly simple, and the Toshiba CSRs are actually quite cheerful to work with. I gave them my model and serial number, we went through some quick troubleshooting, then the rep. asked me for my basic info, mailing address, email, etc... He emailed me a case number to reference and the Fedex label to attach to the box, and advised me to pack everything that came with the unit, including sales receipt, as this would be a straight replacement of the unit. It took about 11 business days to receive my new player. As long as the unit is within the 1yr warranty and you supply the box, the exchange shouldn't cost you a cent.

Same thing for me. I got the new player back Friday and used it all weekend without a hiccup. It has the new firmware already applied and works flawlessly so far.
post #275 of 337
Quote:
Originally Posted by StarMenace View Post
Same thing for me. I got the new player back Friday and used it all weekend without a hiccup. It has the new firmware already applied and works flawlessly so far.
This is reassuring. The overnight fix (8 hours) wasn't completely successful as I couldn't get the tray to open and *stay* open. Will contact Toshiba for an RMA soon.
post #276 of 337
Quote:
Originally Posted by StarMenace View Post

Same thing for me. I got the new player back Friday and used it all weekend without a hiccup. It has the new firmware already applied and works flawlessly so far.

Which firmware version please?

Thanks
post #277 of 337
Weird thing I was on vacation for 3 weeks, before I left I had updated the FW to 1.40 and had the cycling blue light issue. Yesterday I fianllly got around to turning on the UPS for the HT and noticed the BD was not cycling the blue light on blue light off, I pressed the on button and lo and behold the unit powered up and is working fine.
Maybe there is something that keeps memory for a while and after being off for X time, so if you have this problem you might try unplugging for a few days and see if it solves the problem, and save the cost of shipping it back to Toshiba.

Well this only lasted for 5 days and then back to the cycling blue light, time to send it to Toshiba for (I hope) a good one.
post #278 of 337
Quote:
Originally Posted by leo655 View Post

which firmware version please?

Thanks

1.40
post #279 of 337
It's nice to see Toshiba fixed their firmware update problem. I now have 1.40 and it actually downloaded. It's amazing what a company will do when people start sending enough defective players back. Now lets hope they come out with firmware fixes that prevent the players from locking up.

I now use the Toshiba as a bedroom player. The netflix works very well.
post #280 of 337
Quote:
Originally Posted by Hans Gruber View Post
It's nice to see Toshiba fixed their firmware update problem. I now have 1.40 and it actually downloaded. It's amazing what a company will do when people start sending enough defective players back. Now lets hope they come out with firmware fixes that prevent the players from locking up.

I now use the Toshiba as a bedroom player. The netflix works very well.
I realize the firmware update has created problems for some folks' players but in my case since I've installed the 1.40 update in late December my 2700 has worked flawlessly. No power-on issues since that time, or any other issues. I'm a happy camper.

My sympathies to the people who are dealing with lingering issues, though. I hope it gets straightened out because it's not a bad player once it's working properly.
post #281 of 337
So I finally got the replacement player hooked up today, and it works fantastic. Still, I checked the firmware and am running 1.14 while being prompted to upgrade to 1.40 again. Of course I'm quite weary of performing the update again, so does anyone have an idea which units get hosed from this firmware? My old unit was a May 2010 model, 1.12, and my new machine is November 2010, 1.14. Thanks,
post #282 of 337
Just got my bdx2500, and decided to play toy story 3 on Friday. About an hour into the movie, the picture paused and pixalated. After a few minutes, it just skipped 2 chapters ahead. I turned it off, wiped off the disc, and tried again, but still the same problem. I put the blu ray in my ps3 and it played that part fine.

So I looked on-line and saw that a few people are having the same issues with Toshiba and LG players. I decided to call Toshiba yesterday, and to my surprise, the guy more or less told me to get my money back and buy a different product. He told me that this was a problem, and that I would most likely have other issues as well. Basically he said the 2500 is a bad product. I wanted Toshiba because of Regza link.

I like to watch movies when I am going to sleep, and I have gone through about 5 dvd players because they will spin all night while I sleep and eventually break. Regza turns off the unit once the TV turns off (via the timer). So I really need that feature, but all Toshibas seem bunk. I'm a bit confused what to do. If it is just TS3, then that is okay, but I am concerned this will carry over more and more in the future. And I also bought the network adapter. I hate to spend all that money on something that won't last long.
post #283 of 337
Sent my BDX2500 in 3 weeks ago just got a note from them they are shipping the
BDX2200 as a replacement.
post #284 of 337
I'm trying to figure out if the 2200 has 7.1 surround with analog outputs. That's the reason I bought the 2500. If it does I would do an exchange. If not I'd live with the 2500's quirks.
post #285 of 337
Thought the 2700 was the only one with analog 5.1 out?
post #286 of 337
The BDX2500 which I own has 7.1 analog- that's why I bought it. Very unusual in a cheap player. Makes me want to hang onto it.
post #287 of 337
I must be thinking of the wifi built in then. Sorry.
post #288 of 337
@frank1492 When I get mine next week I'll let you know. I could not find a rear picture or any referance to the analog outputs online.
post #289 of 337
Thanks Leo- I'd be most interested to know!
post #290 of 337
I returned mine and got the bdx2200. As soon as I turned on the unit, it prompted me to download a firmware update. Did that. So the BD player handled the Toy Story 3 blu ray fine. However, I have had other issues. On the first night, I was playing around with the features and went to Netflix. When exiting out of Netflix, the player crashed and seemed to turn off even though there was a stuck image on the screen. The buttons became unresponsive and I had to unplug it and replug it several times before it turned back on. Of the last 4 times I have turned it on, 3 times the picture was black even though you could hear the audio. Unplugging it seems to help that, but you have to have it already set to the input and it can't load a Blu Ray. You basically have to let it just go to the menu.

I'm pretty irritated by this. I don't understand why Toshiba can't put out a player that just works. I know the tricks and can get it to run, but my wife and child are having trouble. When my daughter (2 years) wants to watch Elmo, and my wife is trying to get it to work while she starts crying, it is frustrating. Toshiba should be ashamed of their entries. This is round 3 and they can't get it right. Absolute crap really. I would think Toshiba would find a new Chinese shelf to shop when putting their logo on the player. I have been a Toshiba loyalist for about 15 years, but am afraid this might be my last Toshiba purchase. Since they lost the format war, it seems like they simply don't care.
post #291 of 337
I have the 3000 and it has on the back analog outputs called 'multichannel'... Eight of them, multicolored phono female and i am going to assume this is 7.1 but then its the 3000 and not your 2200. seven speakers plus one bass.
post #292 of 337
OK, you are probably right that the 2200 has the outputs as well as the 3000. But after what's been reported by Jimbo, I'll probably keep the 2500. I too have always been a fan of Toshiba (although I recently bought a Vizio LCD TV because I thought it was a better value) but after this I will be cautious. I'm not sure who you can trust these days because it seems that all the major companies have had issues with something.
post #293 of 337
to Frank,
Yup the 2200 has surround sound. DTS and DTS - HD, so there you go. see the specs page on the toshiba sight to see for yourself. DTS is 5.1 and DTS - HD is 7.1, from my understanding. that's my two cents.
LL
post #294 of 337
So the same thing happened this morning. Turned on the unit, and no picture. Unplugged it and hit power, and nothing. Tried 4-5 more times and it wouldn't come on. Went to the bathroom and came back. By the time I came back, it had turned on (which was good because I had a blu ray in it and was afraid I woudn't be able to get it out). This is so infuriating. I can't believe I have bought two straight different model Toshiba players, both of which are barely functioning. Do they not test these? Do they not care that they keep sending out broken players? A low cost option isn't really an option when the d**n thing doesn't work. It is a bit of a sad day for me. After all this time being a loyalist, I am now ready to admit that Toshiba isn't what it used to be. After 4 Toshiba TVs (the last of which was also a disappointment), 4 DVD players, an HD DVD player and two Blu Ray players, I am ready to find a new brand to support. I could (barely) understand one faulty model, but to have every player they have made be faulty is unacceptable. Whoever is responsible for these things should be looking for a new job. I bet that Toshiba has spent a fortune dealing with these crappy players.
post #295 of 337
I returned mine within the return period from where I bought mine, months ago. Your best bet is Panasonic and/or LG models. That is what I went with and couldn't be happier as both have been 100% trouble free units for the past 6+ months.

I said before (here I think) and I'll say it again; Toshiba (whom I love BTW) since losing the format war, really has no interest in blu-ray and is only in the market to to keep a foot in the door. Nothing more and nothing less. These rebranded pieces of junk are still nothing more than junk that Toshiba put its name on.
post #296 of 337
Well after well over a month I FINALLY received a replacement blu-ray player from Toshiba today. I returned the bdx2700 and received a bdx4200ku. This unit doesn't automatically receive the wifi signal like the one I sent back so I'll have to get a wireless lan adapter before I can stream Netflix, etc. But on the plus side, this model also streams YouTube and the one I sent back did not. Just glad to have a blu-ray again... going to try watching a dvd tonight!
post #297 of 337
Unacceptable man. Bitch Toshiba out. Get on the horn and make them make it right. Quite serious too.
post #298 of 337
The BDX4200KU isn't even on their website. What scam is going on here?
post #299 of 337
http://us.toshiba.com/video-electron...layers/bdx4200

EDIT:
After some searching, it seems the "KU" suffix on the model number denotes color (K=Black, S=silver) and the "U" denotes USA. "C" would be Canada. Also to note, if the suffix has a "W" preceding the "KU", it's a Walmart model.
post #300 of 337
As usual, you searched more than I did. Still, the key point being the dongle that is needed for wifi. The 2700 main feature is it has built-in wifi (at least to me it was and why I paid extra over the 2500) and this new unit needs an additional proprietary dongle. I still say it is BS and would make Toshiba make it right.
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