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Official Sony KDL-xxHX800 Owners Thread - Page 85

post #2521 of 2600
It's been a while since I've posted (my 13th post too, how lucky can I be?), hope everyone is enjoying their TVs as much as I am. Amatot, good to see you're still on here setting the noobs straight; hope all is well with you.

Well, after 1.5 years of ownership (love the TV, picture quality, and colors) I'm seeing my first issue. I'm getting a vertical line on the far left of the panel (right above the IR sensor) which extends from the bottom to the top of the screen. This line appears to happen when the TV has been at rest for a few hours and has cooled. If I tap the TV bezel right above the IR sensor, the line flickers in and out. If I squeeze the panel at the IR sensor (sandwiching the front and back of the case), the line disappears, but reappears when the pressure is removed. The line vanishes after about 10 minutes. To me, this appears to be some sort of contact issue within the stack of the panel, maybe some sort of a manufacturing defect of the LCD panel itself.

I have the Costco Concierge 2nd year warranty until the end of the year. From what I read, Costco will honor the manufactures warranty for up to the 2nd year. Anyone have any experience with this "extended" warranty? I'm going to give them a call today after I dig up my receipt and was just curious as to what to expect.

Edit: I voted, avatar #4 FTW.

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post #2522 of 2600
Quote:


I have the Costco Concierge 2nd year warranty until the end of the year.
From what I read, Costco will honor the manufactures warranty for up to the 2nd year.
Anyone have any experience with this "extended" warranty? I'm going to give them a
call today after I dig up my receipt and was just curious as to what to expect.

I had a old sharp 37" bought for $1900 and when bought with costco credit card was a
double what yours was to 4 years. it stopped working and they sent a repairman to the
house, he could not fix it. took it off the wall and to his shop. after three weeks he finally got
the replacement part. he said after he installs it he runs it for 24 hours burn in and if the
part is good it will last. it burnt up the board. he called the Concierge service and told them
it was non repairable. they gave me full dollar refund and got a 46" 1080P at $400 less.
we had the 37" 720 P for a month shy of two years. I did return the TV to them.
so depending on the repair service and replacement parts being available, you might want
something to watch for a while...
post #2523 of 2600
Quote:
Originally Posted by martin9255 View Post

It's been a while since I've posted (my 13th post too, how lucky can I be?), hope everyone is enjoying their TVs as much as I am. Amatot, good to see you're still on here setting the noobs straight; hope all is well with you.

Well, after 1.5 years of ownership (love the TV, picture quality, and colors) I'm seeing my first issue. I'm getting a vertical line on the far left of the panel (right above the IR sensor) which extends from the bottom to the top of the screen. This line appears to happen when the TV has been at rest for a few hours and has cooled. If I tap the TV bezel right above the IR sensor, the line flickers in and out. If I squeeze the panel at the IR sensor (sandwiching the front and back of the case), the line disappears, but reappears when the pressure is removed. The line vanishes after about 10 minutes. To me, this appears to be some sort of contact issue within the stack of the panel, maybe some sort of a manufacturing defect of the LCD panel itself.

I have the Costco Concierge 2nd year warranty until the end of the year. From what I read, Costco will honor the manufactures warranty for up to the 2nd year. Anyone have any experience with this "extended" warranty? I'm going to give them a call today after I dig up my receipt and was just curious as to what to expect.

Edit: I voted, avatar #4 FTW.

Top:


Bottom:

Thanks for the kind words.

On a less happy note, my 55HX800 did the same thing. It started as the blue line exactly where yours showed up. Coincidence? Dunno. Then, after about one day, the blue line diminished but a whole light-zone (bordering that blue line and sectioned to the right) started to go dim. By the next day, that entire light-zone went nearly dark. I had an extended warranty (thank God) and Sony service took care of me. They offered a dollar settlement or a direct replacement set - which surprised me - but it was a refurb. I took the money and finally sprung for an 55HX929. The funny thing is, the service guy that came out claimed it was a bad flex-circuit cable but did so without taking anything apart - so we'll never really know. The service guy went onto to state that they simply don't repair display issues in most circumstances.

In response to your specific problem, Costco will absolutely stand behind the set. An issue that may arise though is that Costco has been effectively been pulled from Sony retail channels.
So what Costco offers you might become an issue.

My 40HX800 is still going strong...


Edited by amatot - 6/13/12 at 10:01am
post #2524 of 2600
Costco did stand behind the extended warranty and the Concierge service call was a snap--the Costco rep called Sony and dealt with thier customer service department directly, I just sat, listened, and laughed.

In the end, I decided to try the refurb unit which is getting delivered today. Sony extended the warranty for an additional 2 years from the date of delivery on the refurb unit so there is peace of mind there. I was told that there may be some "cosmetic imperfections" with the refurb unit and was advised to inspect the unit before accepting delivery. I hope they sent me a clean one, if not I'll be on the phone with 'em come Tuesday morning.
post #2525 of 2600
Quote:
Originally Posted by martin9255 View Post

Costco did stand behind the extended warranty and the Concierge service call was a snap--the Costco rep called Sony and dealt with thier customer service department directly, I just sat, listened, and laughed.

In the end, I decided to try the refurb unit which is getting delivered today. Sony extended the warranty for an additional 2 years from the date of delivery on the refurb unit so there is peace of mind there. I was told that there may be some "cosmetic imperfections" with the refurb unit and was advised to inspect the unit before accepting delivery. I hope they sent me a clean one, if not I'll be on the phone with 'em come Tuesday morning.

Good luck on the refurb unit; the 2 year extension was a nice touch.
Good news and glad to hear it went smoothly.
I like outcomes like this...
post #2526 of 2600
hey guys,

I'm new here and I'm from the Philippines.
Would like to know if any of you could help me get a replacement panel for my HX800?

After 2 years, my TV got a 4in dead pixel on the right part of the screen and I thought that it was just the T-Con board that needs to be replaced. Unfortunately, I was wrong and the Edge backlit was the real problem.

Hoping for someone to reply.

Thanks!

-JJ
post #2527 of 2600
The 55" LCD Panel is officially No Longer Available. but you can try searching the world. Part number is 181112911 it is a LTY(Z)550HQ02-001 Panel.
https://www.servicesplus.sel.sony.co...181112911.aspx

If it was available it would cost more than a new Tv:
http://www.encompassparts.com/item/8...l_%28S55tql%29


I am dreading the day when my panel gets a defect. I do not have an extended warranty. The only recourse you have is to contact Sony Customer relations and beg them to help you. If you are really polite and patient and you get lucky, they may offer you trade-in credit toward another Sony product.
post #2528 of 2600
I just started having problems with my tv guide data. I have never applied any updates. Can someone who has applied the lastest update check the build date for the tv guide (mine is still 2009.) I am wondering whether there have been any changes to the guide in the firmware updates.


6/15/12 Update:

Finally gave in an did a factory reset after copying all of my settings. Solved the problem with the TV Guide (must of had some corrupt data.) Still would like to know if there were any updates to the TV Guide included with the firmware update.
Edited by Whoosy - 6/15/12 at 8:30pm
post #2529 of 2600
Quote:
Originally Posted by martin9255 View Post

Costco did stand behind the extended warranty and the Concierge service call was a snap--the Costco rep called Sony and dealt with thier customer service department directly, I just sat, listened, and laughed.



In the end, I decided to try the refurb unit which is getting delivered today. Sony extended the warranty for an additional 2 years from the date of delivery on the refurb unit so there is peace of mind there. I was told that there may be some "cosmetic imperfections" with the refurb unit and was advised to inspect the unit before accepting delivery. I hope they sent me a clean one, if not I'll be on the phone with 'em come Tuesday morning.

How did this turn out?
post #2530 of 2600
Quote:
Originally Posted by tofo17 View Post

Hi all, got my Australian KDL46HX800 over a year ago and it has been great.

Just today it has turned itself off and then on while watching TV, probably about 6 times. None of the power save features are on and auto update is on, so presumably it has the latest firmware - it reports the software version as PKG4.110GAT-0108.

Oddly enough, my 55HX800 has been perfectly fine for almost 2yrs now - and randomly its started doing the power-off / reset thing whilst watching Netflix. Did you ever figure out what was causing it?

Also in terms of reverting to the factory settings, is this just a case of re-running the initial setup again (or is it more complicated than that!)

Thanks in advance..
Edited by Pericynthion - 6/18/12 at 8:32pm
post #2531 of 2600
Quote:
Originally Posted by Pericynthion View Post

Also in terms of reverting to the factory settings, is this just a case of re-running the initial setup again (or is it more complicated than that!)
Thanks in advance..

Factory reset
Quote:
How to reset the television to the original factory settings.
Solution

WARNING FOR LCD AND PLASMA TELEVISIONS: This procedure will reset the video calibration settings of
the TV. If you paid to have your TV screen specially calibrated, you may want to first try performing a power reset
instead. Otherwise, any special calibration settings will be lost.

1. Turn on the TV.
2. Wait approximately 40 seconds for the TV to completely start up.
3. On the TV remote control, press and hold the UP ARROW button.
4. While holding the UP ARROW button, press and release the POWER button on the TV set.
NOTES:
The button may be on the front, top or side of the TV. Newer model Sony TV have a Master Power or Energy
Saving [FIG.1] switch on the side or back of the TV.
The TV may turn off and then back on.
5. Release the UP ARROW button.

IMPORTANT: If the procedure did not reset the TV to the factory default settings, perform a power reset

You will lose any calibration settings you have so write those down first. The power button is on the right side (topmost button). You will see the word RESET on the lower left of the screen when it starts. After it is initiated do nothing until until you see the intial setup screen (will hear a musical tune first.)

I would only do this as a last resort.

I did have random shutdowns at one point. Turned out when the wireless connection dropped (signal strength 0 bars) and it lost internet connectivity it would reboot to attempt to recover. Got rid of the wireless connection and the problem went away.

I created the following to record my settings (doesn't include everthing.) The picture and display settings will have to be recorded per input if you don't have it set to common

sony setup page 1.pdf 19k .pdf file
sony setup page 2.pdf 20k .pdf file
sony setup page 3.pdf 20k .pdf file
sony setup page 4.pdf 17k .pdf file
post #2532 of 2600
Thanks Whoosy - much appreciated.

I'm working through all possible variables eliminating what it might be at the moment (am wired, but could still be a problem with the router), so I'll exhaust all those before I resort to the reset.
post #2533 of 2600
My Tv got this update via network- Firmware v4.12 released 7/12/12

Improvements over version 4.110:
Improved performance and stability of Internet features.

Benefits provided by previous updates and included in version 4.112:
Improves usability of the TV with 3D sources with updated function of the 3D button on the remote commander.
Improves performance and stability of IPTV (Internet Protocol TV) features.
Note: IPTV allows you to enjoy HD (High Definition) programming from the Internet on your BRAVIA television that is connected to a broadband Internet connection.
Adds support for future IPTV services.
Adds support for the Hulu™ online video service.
Note: The Hulu service is only available in the United States.
Adds support for 3D video using the Qriocity™ IPTV service.
Note: The Qriocity service is available only in the United States.
Installs an updated version of the on-screen i-Manual built into the BRAVIA television.
Resolves an issue where the television may unexpectedly power off and back on shortly after it is turned on.
post #2534 of 2600
I got the update too and my 55 HX800 has not been able to reconnect to the network since.

Symptoms: Link light, no DHCP success, Fixed IP fails to communicate (not even a broadcast to be found by Wireshark). Diagnostics indicate network is connected, and everything else fails.

Sony support was little help in further diagnosis, reflashing, foreseeing next Firmware version or sending me the same update with a newer version number to cause a Firmware rewrite.

I wanted to Reflash from USB but support indicated no method to update existing Firmware with same version. (TV says no update needed and will not run update)

I did factory reset about a dozen times per Sony support which seemed to be the limit of even getting my call upgraded to a "specialist" over a series of calls and chats in August.


Trying to decide between putting in a new board and and waiting for the next Firmware update and attempting another manual update.

I want conserve $$$$ to rule out the Firmware update before replacing hardware - but am continuing to miss my internet media.


Anyone have insight on Firmware update frequency?
Anyone have tricks to reflash with same version?
post #2535 of 2600
Quote:
Originally Posted by ctrlburn View Post

I got the update too and my 55 HX800 has not been able to reconnect to the network since.
Symptoms: Link light, no DHCP success, Fixed IP fails to communicate (not even a broadcast to be found by Wireshark). Diagnostics indicate network is connected, and everything else fails.
Sony support was little help in further diagnosis, reflashing, foreseeing next Firmware version or sending me the same update with a newer version number to cause a Firmware rewrite.
I wanted to Reflash from USB but support indicated no method to update existing Firmware with same version. (TV says no update needed and will not run update)
I did factory reset about a dozen times per Sony support which seemed to be the limit of even getting my call upgraded to a "specialist" over a series of calls and chats in August.
Trying to decide between putting in a new board and and waiting for the next Firmware update and attempting another manual update.
I want conserve $$$$ to rule out the Firmware update before replacing hardware - but am continuing to miss my internet media.
Anyone have insight on Firmware update frequency?
Anyone have tricks to reflash with same version?

Updating firmware on these televisions is a risky proposition at best and even when it works, the enhancements are usually ALL related to ipTV (stream networks) functionality.

No substantial, meaningful or picture improvement update has occurred on the HX800 since the very earliest one that addressed "power on" issues.

Don't fall prey to updating firmware on these televisions like you may be doing relative to computer hardware; it's unnecessary in most cases and out of control...
post #2536 of 2600
been a while since I have posted here. but have a question. left my 46HX800 at my old house and moved to Tn.
question comes up now, I have not seen any hx800 sets in any stores near me. but have seen HX729 and
HX929. next set to be 55" or larger so question is where to go from the HX800?
or is there another brand that beats it?
thats two I see.....
thanks for your answer
post #2537 of 2600
Quote:
Originally Posted by eaamon View Post

been a while since I have posted here. but have a question. left my 46HX800 at my old house and moved to Tn.
question comes up now, I have not seen any hx800 sets in any stores near me. but have seen HX729 and
HX929. next set to be 55" or larger so question is where to go from the HX800?
or is there another brand that beats it?
thats two I see.....
thanks for your answer

The new Sony's are still the best choice unless you are weighting you decision more heavily on saving as much coin as possible. If it's the latter, then picture quality and performance are not key metrics.

I'd have a closer look at the HX850 or soon to be available HX950. Price indicators on the 950 are said to be starting out at 929 discounted levels of the summer...that said, the 929 is a fine set and if you can score one at a discount - do it!
post #2538 of 2600
thanks for the response, I'll have to start research on those. there is no limit to the price
of quality. I want the best picture plain as day. but I also want something economical too,
since I believe all prices for electricity will double or triple in the coming years if not higher.
the sony fit that bill.
post #2539 of 2600
Quote:
Originally Posted by eaamon View Post

thanks for the response, I'll have to start research on those. there is no limit to the price
of quality. I want the best picture plain as day. but I also want something economical too,
since I believe all prices for electricity will double or triple in the coming years if not higher.
the sony fit that bill.

if energy bills are a concern then current-Gen LCD sets are the way to go.
Also, the power delta between edge and full-matrix back lit has narrowed quite a bit.
post #2540 of 2600
it has to be a concern, power that is. fixed income and retired make it some thing to watch.
as a investor I expect power costs to triple by 2020...once inflation flies like it did in the 1970s.
inflation: devaluation of the dollar and gold to $3300, oil $300/barrel (gas to $12/gallon.)
I can be ready for it but still have to be wise.
post #2541 of 2600
Quote:
Originally Posted by amatot View Post

How did this turn out?

Ughhh... horrible. The first set had scratches on the bezel and the panel--you would think they'd have better quality control on these referb sets. I refused delivery and Sony sent me another set. The second set was very clean, no scratches anywhere, and then... As I was hooking up the connections in the rear I noticed that the rear panel cover was not fitted properly. There were bulges at the HDMI 2/3 ports and the energy saving switch on the other side which created about a 1/4" gap... did the service tech forget a tool in there? I refused that set too.

I recently moved and now that the dust has settled a bit, I'm going to request another referb set. frown.gif Wish me luck!
Edited by martin9255 - 10/7/12 at 2:07pm
post #2542 of 2600
Firmware update v4.114 10/3/12

Software update (version 4.114) provides the following improvements over version 4.112:
Improved stability for the initial/add scan for receiving digital channels.



No side effects yet.
post #2543 of 2600
Well, the third replacement set Sony sent had a cluster of spots on the right side of the panel. I tried a damp microfiber cloth, but could not remove the spots--looks like the spots have been etched into the panel. Sony if offering a replacement set the 55HX850 for my cost of $830. Any thoughts on the HX850? Will the picture quality be as nice as the HX800?
post #2544 of 2600
Quote:
Originally Posted by martin9255 View Post

Well, the third replacement set Sony sent had a cluster of spots on the right side of the panel. I tried a damp microfiber cloth, but could not remove the spots--looks like the spots have been etched into the panel. Sony if offering a replacement set the 55HX850 for my cost of $830. Any thoughts on the HX850? Will the picture quality be as nice as the HX800?

If you are OK with the monolith design where reflections may be an issue in some viewing environments, then the 850 is great set.
post #2545 of 2600
Quote:
Originally Posted by amatot View Post

If you are OK with the monolith design where reflections may be an issue in some viewing environments, then the 850 is great set.

Thanks. I decided to go with the HX850 and am expecting delivery late next week. I even sprung for the optional stand, SU-B553S... can't wait to get the new set fired up! biggrin.gif

Anyway, Sony gave me a few choices for the "upgrade" and below is what they offered. I tried to negotiate for a better deal and a different model, but they wouldn't budge... maybe I just suck at negotiations.

1. 55HX750 refurbished (no charge + 2 year warranty)
2. 55HX750 new ($329.99 + tax & free shipping; standard 1 year warranty)
3. 55HX850 new ($829.99 + tax & free shipping; standard 1 year warranty)

Thanks for all who spent the time tinkering with settings and contributed this thread! :thumbs up:
post #2546 of 2600
Hi team - long time no post!

Just coming up on 2.6 years with my 55HX800 and I noticed today I have developed 2 very bright pixels in the lower right viewing area. These pixels exist across all inputs and sources, and even when there is the blue 'background' screen. The only time you can't see them is when they are displaying black.

Is this pretty much just the way these things go eventually? I'm clearly out of the standard warranty (and am getting dangerously close to that 3yr-electronic-retirement-age).

I guess I'm probably looking at a repair cost close to a new set assuming its the panel - Martin9255 or anyone else got experience of what this kind of repair runs to 'cost-wise'?


p.s. Interestingly I noticed this message when I used the Sony support site to locate a local service center - "Your product may be eligible for our competitively priced Sony factory recertified exchange program. Please contact our customer support team using telephone number 800-222-7669 for more details.". Maybe I'll give them a call out of curiosity...
Edited by Pericynthion - 1/26/13 at 7:16pm
post #2547 of 2600
No sorry, but I had a coupe of "stuck open" pixels on my HX800 too, same location--bottom right of screen and they glowed orange/red in color and only during a black screen. I read somewhere online (about 2 years ago) that there is a test pattern which when looped can be used to "release" the pixel back to normal operation--not sure what the success rate is, but it's probably worth some research. I'm sorry, I don't have any links as it's been far too long, but you might be able to dig up some info on Google.

If possible, please update the thread with the recertifed exchange program info... Would be nice to document what Sony offers as time goes by.

Good luck with the set!
post #2548 of 2600
ive had my tv since dec 2010, seems pretty good to me
i had it calibrated early on and never really changed anything.

never did a firmware up date either.
should i?? and how do i, i dont have the wifi toggle, i just use the ps3 if i need to go online

anyways been thinking of this new e70 vizio not to replace but for another room,,,,
post #2549 of 2600
Quote:
Originally Posted by vdubpower View Post

ive had my tv since dec 2010, seems pretty good to me
i had it calibrated early on and never really changed anything.

never did a firmware up date either.
should i?? and how do i, i dont have the wifi toggle, i just use the ps3 if i need to go online

anyways been thinking of this new e70 vizio not to replace but for another room,,,,
I would not up date unless you are having a problem. and the update will solve it.
post #2550 of 2600
Hi folks, my girlfriend has on of these, and was wondering if I could put the daughter board into the set to get the wifi without the external adapter. It's only 10 bucks on ebay. Thanks for your help. Card # 1-458-355-11 is the daughter board.
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