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The **Official** Denon 3311CI/ 991 Owner's Thread NO PRICE TALK - Page 100

post #2971 of 10204
10/31/10 at 12:22pm
Quote:
Originally Posted by sdaltman82 View Post

I just purchased the 3311CI and received it on friday. I have been trying to set it up for 5.1 sound. I feel like i have tried everything and still cannot get my surround l/r speakers to have ANY sound (not even the channel level test). It's not my speakers since I plugged my surround l/r speakers into the front l/r and they worked. I can get them work in Front Wide but that's definitely not ideal since i really can't set it up using Audyssey. FYI, both the surround l/r and surround back ports don't work, and i think i'm 100% sure everything is plugged in the correct position because i keep swapping the positions and nothing works.

I have the amp setup as "NORMAL" and Speakers config is:

Front: Small
Center: Small
Subwoofer: Yes
Surround: Small
All else set to none for now.

Do you think i have a defective unit, or is there some setting i'm completely missing? Any help will be greatly appreciated. Thank you!

Put you tongue directly on the surr l/r outputs while cranking the volume and see if you get that tingling sensation effect like when placing your tongue on a 9v battery. I would just do the network reset which resets everything and try to re-run audyessy. Maybe you can also try the pre-amp outputs to see if they're getting a signal. Sure you didn't mess with the amp assign or something? I would just reset the entire system, check for latest firmware, and work from there....
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post #2972 of 10204
10/31/10 at 2:08pm
Quote:
Originally Posted by sdaltman82 View Post

Do you think i have a defective unit, or is there some setting i'm completely missing? Any help will be greatly appreciated. Thank you!

This could be the issue where there is dust on the headphone jack input. Try blowing compressed air into it or insert a headphone plug into in a few times to clear it out.
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post #2973 of 10204
10/31/10 at 2:11pm
Quote:
Originally Posted by centauro74 View Post

I planing to get the 3311ci after my yamaha rx-v663 die yesterday. I have 2 questions.
Can this receiver do hdmi pass through " the tv can play the sound of the ps3 when in standby", how hot this receiver gets when in use " my yamaha stayed cool after I play for 3 hours or more".
Thanks.

Yes, it will. All Denon AVRs (except the 391) offer this feature. Generally Denon AVRs only get slightly warm to the touch.
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post #2974 of 10204
10/31/10 at 3:34pm
Quote:
Originally Posted by jdsmoothie View Post

It would help if you guys would edit your posts to include the date of your last firmware update.

Probably should note if it is a 3311 or 991. There are minor differences in capabiilty, and perhaps fw.
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post #2975 of 10204
10/31/10 at 3:36pm
Quote:
Originally Posted by jdsmoothie View Post

This could be the issue where there is dust on the headphone jack input. Try blowing compressed air into it or insert a headphone plug into in a few times to clear it out.

I just tried this and also resetting the microprocessor about 10-15 times and still no luck. I think i have a dud!! Oh well, i will take it up with Denon tomorrow. Thanks for the suggestion.

Anyone else have any last resort things i should try? The receiver doesn't seem to make the "clicking" noise when i cycle through the various inputs in the channel level test.
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post #2976 of 10204
10/31/10 at 3:43pm
Quote:
Originally Posted by SoundofMind View Post

^ Hi, sdaltman. Let's review, what happened when you hooked them up to the correct Surr (not surr back) posts and ran autosetup? Did you hear the test tones? Did Autosetup asign a crossover and trim level? This info is in Autosetup-Parameters.

Hi, soundofmind, thanks for your response.

When i run autosetup i have my speakers plugged into front l/r, center and surround l/r and amp set to normal with all speakers activated.

I hear noise out of the the front l/r, center and subwoofer and nothing out of the surround l/r speakers. Now if i try plugging into front wide/high i receive sound.

What would be your next step?
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post #2977 of 10204
10/31/10 at 3:50pm
As you only have a 5.1 setup, you should leave the AMP ASSIGN setting set to it's factory default of Zone 2 and rerun AUTO SETUP and as SOM indicated your side surrounds should be in the "Surround" posts rather than the AMP ASSIGN/Surr Back posts.
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post #2978 of 10204
10/31/10 at 4:00pm
Quote:
Originally Posted by jdsmoothie View Post

As you only have a 5.1 setup, you should leave the AMP ASSIGN setting set to it's factory default of Zone 2 and rerun AUTO SETUP and as SOM indicated your side surrounds should be in the "Surround" posts rather than the AMP ASSIGN/Surr Back posts.

still no sound out of the surrounds
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post #2979 of 10204
10/31/10 at 4:08pm
Then try resetting the microprocessor (p. 116).
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post #2980 of 10204
10/31/10 at 4:12pm
Dang, this is weird alright. So you have confirmed a proper reset (FPD flashes, Autosetup settings are wiped), right?
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post #2981 of 10204
10/31/10 at 4:24pm
that's correct, just did the reset twice.
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post #2982 of 10204
10/31/10 at 4:37pm
Take 2 shots of whiskey and call Denon CS in the am.
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post #2983 of 10204
10/31/10 at 5:17pm
Quote:
Originally Posted by jdsmoothie View Post

As you only have a 5.1 setup, you should leave the AMP ASSIGN setting set to it's factory default of Zone 2 and rerun AUTO SETUP and as SOM indicated your side surrounds should be in the "Surround" posts rather than the AMP ASSIGN/Surr Back posts.

Quick question about Audyssey. I have a 6.1 system. When running Audyssey, I go to AMP Assign and go to "Normal', and then run the measurements. Isn't that what I should be doing? The instructions are a little confusing. I've run Audyssey 4 times in the last few days because I keep resetting the AVR trying to fix the lack of network.

I'll be calling Denon in the morning because no matter what I do, I can't get any network connection from the AVR. I have no problem with the PS3, and my Directv box getting internet, so it must be the receiver. It worked fine for 2 months, but now nothing.
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post #2984 of 10204
10/31/10 at 5:40pm
Yes, the NORMAL setting is for 6.1 as well.
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post #2985 of 10204
10/31/10 at 6:51pm
Thanks. Good to know I'm setting it up correctly.

It sounds like I'll have to leave it with Denon to repair the network function. Other posts here indicate that it could take 3 weeks. I've only had the thing for 6 weeks. Is it too much to hope for that they'll give me a loaner receiver? Fortunately there is a service center 40 miles away, so I can drop it off instead of shipping it.
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post #2986 of 10204
10/31/10 at 7:41pm
I have a set of wireless headphones and would like connect them to the 3311. Apparently using the headphone jack it disables output to the speakers. Which AVR outputs would be best to use that will not have any effect on the main outputs. I suspect a line out would work best as I do not want the main volume control to effect the volume of the headphones (headphones have their own gain control). The headphones are Sennheiser HDR 100.
Thanks
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post #2987 of 10204
10/31/10 at 11:52pm
Quote:
Originally Posted by jdsmoothie View Post

This type of error message either means the mic is defective or as you note possibly a hiccup in the AVR. If you've tried plugging and unplugging the mic into the AVR several times and still get the same error, your next step would be to reset the microprocessor (p. 109). However, as some folks are having an issue with their network connections, you're better off doing a "network" setup (holding the (up) and (down) arrow keys while powering up the AVR) which will reset the network as well as the microprocessor and set all defaults back to factory defaults and likely allow you to do the AUTO SETUP without issue.

Thank you so much and I shall do as you have advised. Sorry for late posting as you can understand that I am in different time zone.

Also i want to tell you that I have not yet connected Network cable from my router/modem to avr and have not yet updated firmware so far. Is there any firmware for avr-991? Should I connect network cable and try updating firmware? Is it safe to do that?
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post #2988 of 10204
11/1/10 at 12:00am
Quote:
Originally Posted by GreenTennis View Post

With the 3311, I had this happen a few times. Most of the time it would happen on the first speaker (left) and the tones would keep getting louder on the first speaker (loud actually and not pleasant). I had the ceiling fan on and although the fan is very quiet, I believe the air flow was interfering with the microphone. After turning the fan off it worked fine until the AC unit turned on half way during process. .. during right channel test tone the same problem returned. Again, the house AC unit is very quiet. I believe it was the air flow again. Have you verified your room is quite and no air flow during the process? For a quick test, put the mic a foot in front of the left speaker and see if it makes it through the first speaker.
Is your pattern of failure the same as above?
Hope it works for you.

That is really nice suggstion as I have my Panasonic projector pt-ax200 and AC on in the room, though there are noise less but my ears can hear them so i shall turn both off and see, but if i do that i shall not be able to see the picture as my projector shll be off. Can i do that on the display of the receiver. I mean doe sthe display of receiver is enough to calibrate the auto setup?

Why do you say they sent you a returned item? Had it been opened?

I am just assuming as i am international customer and as i have been to US several times I have seen people at customer service counters that customers return products a lot and get full refund so i thought may be beach audio re-packed me the returned/faulty item and shipped that to me as they know the customer is in other part of the world and he wont be able to return the shipment? This is just i guess, but on the other hand I also believe that if someone is honest on the globe then it would be American Retail shops as customer is every thing to them.
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post #2989 of 10204
11/1/10 at 4:30am
Dear "jdsmoothie" and "GreenTennis", i did exactly as you guys advised. Reset microprocessor, reset networking, switched off all noise producing equipment in the room, took microphone near to left speaker but still same message "no microphone or no speaker" comes on. I checked microphone with computer and it works fine, so i guess that problem is in the AVR itself and it needs either to be replaced or serviced and being living here in Saudi Arabia, purchased from US, i dont think that i shall be able to get unit replaced or serviced. What else you can suggest that i should do? Can i get Denon support email from somehwere. May be i shall write to Denon USA and they perhaps solve this issue.

OR ELSE, can you suggest me the best possible manual settings. I have very old is gold bose speaker "Acoustimass 3.1 - 8 ohms" for front, center and right. Surround side speakers 8 ohms (small sized, wall mount) of Pioneer and back surround from Jamo (6 ohms) floor standing. There watage is 200 W each, except side surround which are 100 W each. I have connected two powered 12 inches subwoofers (self made) and they produce enough low frequencies that shakes the whole room. Although i have made all manual settings to my best listening choice, do i still need to run auto calibration. Does aut setup produce much better sound then manual setup.

Please advise.

Thanks a lot for your help
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post #2990 of 10204
11/1/10 at 4:42am
Quote:
Originally Posted by SoundofMind View Post

IMO there is no substitute for bringing a room-EQ AVR home and running autosetup to hear exactly what it can do for your speakers in your room. The alternative would be to take the mites with you to the store (they are pretty portable!), along with your favorite CD's, but you would probably just end up comparing Direct modes between Anthem and Denon, rather than their respective room EQs, unless they indulge you and let you run at least a minimal autosetup with each.

See, here's the thing, I'm very old school when it comes to audio listening - that is I don't want any processing, just the simplest / purest signal path. So, you're partially right, when they get the Anthem in, I'll probably do a straight a/b comparison on the 4311 and the Anthem MRX700 with their pure/direct stereo modes (hey, maybe if they have some time I'll try a 3311 in the same comparison, but prolly not). I don't want any processing for 2 channel audio, and if the amp can't do a good job of that, then it doesn't matter how "amazing" all the auto eq/room/dynamic gizmos are, it won't be coming home with me.

IMHO, I think Denon have really messed up with their branding. For many years, the 3 series and up were their higher end, better quality units. Now by taking the 2 series and adding to techno features and calling it a 3 series, I really think they are trying to do a little smoke and mirror job on consumers. Partially my fault as I figures they were simply paying with the model numbers rather than major re-branding. It was funny, when I took the 3311 back on Sat I was very appologetic to the dealer for returning it and he actually appologized to me for suggesting it knowing that I had a 3801 previously and knowing a little about my 2 channel system. Guess from now on it's the 4 series and up that are the better quality units (at least for 2 channel audio).
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post #2991 of 10204
11/1/10 at 5:53am
Quote:
Originally Posted by mankhan View Post

Dear "jdsmoothie" and "GreenTennis", i did exactly as you guys advised. Reset microprocessor, reset networking, switched off all noise producing equipment in the room, took microphone near to left speaker but still same message "no microphone or no speaker" comes on. I checked microphone with computer and it works fine, so i guess that problem is in the AVR itself and it needs either to be replaced or serviced and being living here in Saudi Arabia, purchased from US, i dont think that i shall be able to get unit replaced or serviced. What else you can suggest that i should do? Can i get Denon support email from somehwere. May be i shall write to Denon USA and they perhaps solve this issue.

OR ELSE, can you suggest me the best possible manual settings. I have very old is gold bose speaker "Acoustimass 3.1 - 8 ohms" for front, center and right. Surround side speakers 8 ohms (small sized, wall mount) of Pioneer and back surround from Jamo (6 ohms) floor standing. There watage is 200 W each, except side surround which are 100 W each. I have connected two powered 12 inches subwoofers (self made) and they produce enough low frequencies that shakes the whole room. Although i have made all manual settings to my best listening choice, do i still need to run auto calibration. Does aut setup produce much better sound then manual setup.

Please advise.

Thanks a lot for your help

Hi mankhan, this may sound weird but try blowing compress air into the headphone jack or connect a headphone into the jack a few times.
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post #2992 of 10204
11/1/10 at 6:15am
Quote:
Originally Posted by GreenTennis View Post

I have a set of wireless headphones and would like connect them to the 3311. Apparently using the headphone jack it disables output to the speakers. Which AVR outputs would be best to use that will not have any effect on the main outputs. I suspect a line out would work best as I do not want the main volume control to effect the volume of the headphones (headphones have their own gain control). The headphones are Sennheiser HDR 100.
Thanks

I use Sennheiser RS-140 phones. Connect them to the DVR analog out and then press the Zone 2/3/Rec Sel button on the front panel until RECOUT SOURCE is displayed. You'll need to connect either an analog cable or optical/coax cable (PCM 2.0 only) from the sources you want to listen to with the phones.
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post #2993 of 10204
11/1/10 at 6:23am
Quote:
Originally Posted by JChin View Post

Hi mankhan, this may sound weird but try blowing compress air into the headphone jack or connect a headphone into the jack a few times.

That would make a good sig for you, J. "If speakers don't work, check the headphone jack." jd suggested that I should put something like "If it's open box, reset the micro" in my sig.
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post #2994 of 10204
11/1/10 at 6:26am
You must have it covered up as I don't see it in your sig ....
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post #2995 of 10204
11/1/10 at 6:32am
Quote:
Originally Posted by JChin View Post

Hi mankhan, this may sound weird but try blowing compress air into the headphone jack or connect a headphone into the jack a few times.

His problem is the microphone. Blow the compressed air into the microphone hole. He obviously has a short somewhere. The unit does not sense connectivity of the microphone either do to the mic itself, an internal short, or debris in the hole preventing a good connection. Who knows...
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post #2996 of 10204
11/1/10 at 6:36am
Quote:
Originally Posted by jdsmoothie View Post

You must have it covered up as I don't see it in your sig ....

Oh, geez, not only do I have to learn how to create a sig but to cover/uncover it too? And then we'd miss out on the fun of solving some of those confounding but simple Denon mysteries for the newbies.
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post #2997 of 10204
11/1/10 at 7:44am
Hey ... you passed the "Creating hyperlinks" class ... now it's on to "Creating a Sig" class.
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post #2998 of 10204
11/1/10 at 7:47am
ROTFL. I even passed "Internet Abbreviations 101"!
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post #2999 of 10204
11/1/10 at 9:17am
Quote:
Originally Posted by jdsmoothie View Post

I use Sennheiser RS-140 phones. Connect them to the DVR analog out and then press the Zone 2/3/Rec Sel button on the front panel until RECOUT SOURCE is displayed. You'll need to connect either an analog cable or optical/coax cable (PCM 2.0 only) from the sources you want to listen to with the phones.

As usual, I’m missing something. Using the DVR out and the front panel I can get HD radio and such, but no TV audio which is connected to the Denon via the TV optical input. Only works with non HD ch. I see a note that only stereo signal is output which is fine, is there a workaround? Did not realize that standard channels broadcast were more than two channels.

Thanks
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post #3000 of 10204
11/1/10 at 9:34am
The work around is to connect an analog cable from either the cable/sat box or the TV itself to the AVR. That way you'll get audio on both SD and HD channels.
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The **Official** Denon 3311CI/ 991 Owner's Thread NO PRICE TALK