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The **Official** Denon 3311CI/ 991 Owner's Thread NO PRICE TALK - Page 179

post #5341 of 10201
Quote:
Originally Posted by TheRealDeal1 View Post

You can always try a microprocessor reset. It did wonders for my issues. I noticed when going from component to hdmi that there were artifacts that didn't appear when connected strait to the tv. This was present even with ip scaler off. Funny thing is that my blu ray player over component looked fine but I had convert turned off and component going from the receiver to tv. Later I upgraded everything to hdmi except for the wii. I only recently got the component connection for the wii after being dissatisfied with the composite video. I haven't played it enough to make a good evaluation of how the 3311 is handling the scaling. Let me know if you find a satisfactory video setting so I can try it on mine.

Hmm... never thought of that. Yeah when I connect my FTA receiver to the 3311 there is a bit of a shadow around objects. The wii is just not as crisp as straight to the TV. I will try it out when my "new" 3311 comes and keep you posted
post #5342 of 10201
Quote:
Originally Posted by leechbed View Post

This is an update to a repair on my network card from back in November. The symptoms are what most people are seeing here, loss of backend server, unable to connect for firmware updates or network audio services, and the menu disables items like Network Connecting and no MAC address shown. In my case they replaced the HDMI/Network card with a new one and it worked fine after that. After 60 days of normal use and no firmware updates, it began showing the exact same symptoms again without warning. Fortunately, there is a 90 day warranty policy with the repair shop so I don't have to pay for shipping, but I just wanted to inform that if you had a network card replaced as the only solution, this may not be a permanent fix. Based on other comments I see that a firmware/network driver incompatibility may be to blame, so it may be worthwhile to check with Denon if this can be updated from home before it fails again rather than sending back to the shop.

I can't say how much of an epidemic this currently is, but based on my experiences with two different network cards, if this is a software problem, I would expect that most units would eventually fail without an update.

Thank you for posting this update! My unit failed at exactly 60 days from purchase, so it seems to be like yours. Denon has also told me that they were not able to just reprogram the card. It has to be replaced.

So, I hope it won't fail again after 2 months. It's taken almost two months just to fix it!
post #5343 of 10201
Quote:
Originally Posted by lovswr View Post

Well I just got back from dropping my 3311 off at Norman's Electronics, here in Atlanta. Josh confirmed the month long backlog before troubleshooting can even start. He told me that since they are the only authorized Denon repair facility in the Southeastern US they get about 10 Denon's a day

lovswr,

I tried to warn you multiple times about taking the unit there. I paid dearly for doing that and lost two weeks. After pulling it back from Norman's, I sent it to Panurgy in NJ. They looked at it within 3 days!! Not going back to Norman's again.
post #5344 of 10201
Quote:
Originally Posted by jdsmoothie View Post

^^
Not necessarily .... in fact some folks turn the i/p scaler OFF in those instances where their TV does an equally effective job.

Not to nitpick, but I've seen a fair amount of scalers, both integrated and professional stand alone... I have yet to find an integrated TV with a scaler that does better than the ABT 2015. My projector has a high end HQV Reon VX-210 chip in it that does better for analog and SD sources, but the ABT 2015 I still think is a touch better for HD. At the very least, he should not be seeing any degradation in picture. It may not look better, but it shouldn't look worse, unless there is some other problem.
post #5345 of 10201
My receiver went bonkers today, so I did a microprocessor reset and network reset. When I try reloading the settings file I saved the web page says "This page is not available" and the error message reads "Error 101 (net::ERR_CONNECTION_RESET): Unknown error.". This happens continuously. I haven't figured out how to get my settings file to load. Any suggestions for me to try?
post #5346 of 10201
Quote:
Originally Posted by Dark Rider View Post

Not to nitpick, but I've seen a fair amount of scalers, both integrated and professional stand alone... I have yet to find an integrated TV with a scaler that does better than the ABT 2015. My projector has a high end HQV Reon VX-210 chip in it that does better for analog and SD sources, but the ABT 2015 I still think is a touch better for HD. At the very least, he should not be seeing any degradation in picture. It may not look better, but it shouldn't look worse, unless there is some other problem.

We'll agree on that point highlighted above. I'm simply basing my comment on having seen enough posts in these Denon threads in the last 2 years from folks using AVRs with the 2010 and 2015 chips that indicated they bypass the video chip as it doesn't do any better a job than their TV.
post #5347 of 10201
Quote:
Originally Posted by scottlindner View Post

My receiver went bonkers today, so I did a microprocessor reset and network reset. When I try reloading the settings file I saved the web page says "This page is not available" and the error message reads "Error 101 (net::ERR_CONNECTION_RESET): Unknown error.". This happens continuously. I haven't figured out how to get my settings file to load. Any suggestions for me to try?

It would seem the network reset didn't complete correctly. Are you getting full functionality with the AVR otherwise? You may want to do the network reset again if not already run again.
post #5348 of 10201
Is it even confirmed that the 3311 has the ABT 2015 video chip? I haven't seen that listed anywhere. All that they say is "Video Conversion Analog to HDMI Scaling 480p 720p 1080i 1080p". I had heard previous models had an ABT chip but I haven't seen anything about it in the 3311. I really hope there is though.

On another note, I will probably be running everything straight through and not having the receiver scale anything. I have a Pioneer KRP-500m TV and PS3. I have been very happy with the scaling that the PS3 does but didn't know what kind of chip was in it. Do TVs really do scaling? I thought they just accept what you give them. Does anyone know what kind of video chip the PS3 and KRP-500m have and which would do a better job scaling (and then if I had a 3311 would it do better then both of these?) Thanks!

Quote:
Originally Posted by Dark Rider View Post

Not to nitpick, but I've seen a fair amount of scalers, both integrated and professional stand alone... I have yet to find an integrated TV with a scaler that does better than the ABT 2015. My projector has a high end HQV Reon VX-210 chip in it that does better for analog and SD sources, but the ABT 2015 I still think is a touch better for HD. At the very least, he should not be seeing any degradation in picture. It may not look better, but it shouldn't look worse, unless there is some other problem.
post #5349 of 10201
Quote:


Is it even confirmed that the 3311 has the ABT 2015 video chip?

yes

Quote:


Does anyone know what kind of video chip the PS3 and KRP-500m have

PS3 is all software based (everything runs via the powerful Cell processor) but no idea about the Kuro.... probably not a "brand name" thing but rather proprietary Pioneer stuff.

Quote:


Do TVs really do scaling? I thought they just accept what you give them.

ok, here's a puzzle for you: if your TV did NOT do any scaling, how would it be possible that a 720p image (1280x720 pixels) fills your entire screen (1920x1080 pixels) instead of being a smaller rectangle with a black border all around?
post #5350 of 10201
Quote:
Originally Posted by batpig View Post

ok, here's a puzzle for you: if your TV did NOT do any scaling, how would it be possible that a 720p image (1280x720 pixels) fills your entire screen (1920x1080 pixels) instead of being a smaller rectangle with a black border all around?

True lol. I understand that but I didn't know if it would actually make it look better as opposed to just sizing it. Guess I'm just a little confused lol. I just was thinking there wasn't much software/hardware in the TV that would scale like a receiver or PS3.

You said it is confirmed it has the ABT 2015. Can you point me to where that is mentioned? I'd like to see that. Thanks!
post #5351 of 10201
Quote:


I understand that but I didn't know if it would actually make it look better as opposed to just sizing it.

scaling is BY DEFINITION changing the size (resolution). It does NOT imply in any way that it will make the picture look better

Quote:


I just was thinking there wasn't much software/hardware in the TV that would scale

the entire purpose of a TV is to DISPLAY VIDEO. why would you think a TV (especially a high-end one like your KRP) wouldn't have the appropriate horsepower to do the job it was designed to do??

Quote:


You said it is confirmed it has the ABT 2015. Can you point me to where that is mentioned?

somebody looked under the hood some ways back to see the exact video chip, honestly I'm too lazy to find the exact post so you are just going to have to trust me....
post #5352 of 10201
Haha thanks for the clarification batpig. I am using D-Nice's settings for my KRP-500m and it has pretty much all of the processing disabled so it makes sense to me now.

Just wondering which of these devices would do the best job with video? (PS3, kuro tv, or denon 3311)
post #5353 of 10201
Can someone answer me a quick question and forgive me for not reading it elsewhere in this thread:

Can you use the second output to output a mirrored HDMI signal to a different monitor? There are two outputs on this reciever, but I hooked up a second monitor and it doesn't seem to work. I cant find anything in the manual. Thanks.
post #5354 of 10201
^^
Although the HDMI outputs are identical, you can only output to one at a time using the Monitor Out setting (p. 82).
post #5355 of 10201
For people in Orange County/LA area, where are you sending your Denon in for service for quickest turnaround? I have the network card issue and would like to get it serviced.
post #5356 of 10201
Quote:
Originally Posted by Dark Rider View Post
The picture through the AVR should be better than straight through the TV if any interlacing, scaling, or upconversion is going on and you have the Anchor Bay in the AVR set to handle all of the processing. Is your problem with SD, HD, or both?
I assume the video is being processed even when the AVR is off and it is in pass though mode, correct, otherwise there would be no video output to the TV?

Or is it truly just a "pass though" with no processing when the AVR is off?
post #5357 of 10201
^^
Truly just pass through and the TV does the processing.
post #5358 of 10201
Quote:
Originally Posted by banzai75x View Post

For people in Orange County/LA area, where are you sending your Denon in for service for quickest turnaround? I have the network card issue and would like to get it serviced.

I posted earlier a page or 2 back. HiTechtronics is the best in L.A. actually Carson. I've called numerous "authorized repair centers" in the past for other receivers and I've always been referred to them.

Hitechtronic
1650 Glenn Curtis Street
Carson, CA 90746 United States
Tel.: (310) 764-1454 Fax: (310) 764-5627
post #5359 of 10201
I have a real quick question actually. I just received and mounted some Paradigm Atoms which I'm using as my rears so I'm back to full 7.1. When I engage PLIIx I can toggle between PLIIx C and M. I'm assuming C is for Cinema? M is for Music?

Thanks.
post #5360 of 10201
Yup.
post #5361 of 10201
Quote:
Originally Posted by jdsmoothie View Post

Yup.

Thanks, I actually just resorted to looking at the manual . I know, I know...

I see in the manual you can toggle between - C,M or G. I don't see G on my receiver when I toggle though. No biggie I don't need it, just wondering if G is based on a menu item you must engage or a specific input.
post #5362 of 10201
G - Game should show up with 2CH input only.
post #5363 of 10201
Hi....The Denon web site said that the 3311 has simultaneous HDMI outputs. but I can only seem to get one or the other...Could these boneheads have done a misprint on their site?...(or am I the bonehead?)...If I am, can someone tell me how to get the 2 HDMI outs to work simultaneously?...Thanx.
post #5364 of 10201
Quote:
Originally Posted by 3fingerbrown View Post

Can someone answer me a quick question and forgive me for not reading it elsewhere in this thread:

Can you use the second output to output a mirrored HDMI signal to a different monitor? There are two outputs on this reciever, but I hooked up a second monitor and it doesn't seem to work. I cant find anything in the manual. Thanks.

You are in the same boat as me...We've been duped!...I bought the unit because their website has it in the specs that it has simultaneous HDMI outs, but it must be a misprint, because I can't get them to play at the same time...It's going back, and I'm going back to Pioneer Elite.
post #5365 of 10201
Quote:
Originally Posted by jdsmoothie View Post

G - Game should show up with 2CH input only.

Ah-so. Thank you.

Couple of notes.

1- Anyone find the receiver's video processing makes their display (TV) a little "contrasty"? I'm going to try and just turn off all option on my Blu Ray input tomorrow and see what happens. Seems fine on the DirecTV input though.

2 - Like I mentioned previously, I went back to 7.1 today and installed a pair of Atoms as my back surrounds. I obviously re-ran Audyssey. I usually do Audyssey when my wife isn't home, she just doesn't get it and there's always some type of racket when she's here and I try to do it... Today I was impatient though, had installed the Atoms and wanted to get things going. So, I tell her I'm going to calibrate, she moans and I shut her in the bedroom with the dogs ...

Ok so, I'm running Audyssey (again usually I do this in dead silence), Mic set up, I start. Front L - then onto the Center. "What's that noise?" I say to myself in panic. Well she's blasting the TV in the bedroom and I can hear it fairly clearly as the Bedroom is on the other side of the back wall. She's trying to drown out the calibration tones! I feel the blood rush to my head and fight the urge to go semi-postal. I suck it up and figure "I'll just redo it tomorrow when she goes on an errand".

I finish the calibration we sit down and watch a couple Blu Rays (Let Me In, Machete), and it's probably the best Audyssey set-up I've ever run. It's almost as if the extra ambient noise actually helped.

Go figure.
post #5366 of 10201
Quote:
Originally Posted by leechbed View Post

...Based on other comments I see that a firmware/network driver incompatibility may be to blame, so it may be worthwhile to check with Denon if this can be updated from home before it fails again rather than sending back to the shop.

I can't say how much of an epidemic this currently is, but based on my experiences with two different network cards, if this is a software problem, I would expect that most units would eventually fail without an update.

But what if we never do a firmware update i.e. never hook it up to a network? Will there eventually be some kind of HDMI failure?
post #5367 of 10201
Quote:
Originally Posted by adamanteus View Post

...and it's probably the best Audyssey set-up I've ever run. It's almost as if the extra ambient noise actually helped. Go figure.

Chris (audyssey) has repeatedly said that Audyssey monitors the process for a few milliseconds before and after the sweep and if the ambient noise is detected as too high the test sweeps will repeat louder. I should believe him, but I'm as nutz as anybody about ambient sound, too.
post #5368 of 10201
Quote:
Originally Posted by jdsmoothie View Post

^^
If you bought it from an eBay seller, you likely won't have a valid Denon warranty so you'll want to consider a 3rd party extended warranty (especially with the network card issues some are experiencing). And yes, a two channel stereo source can be simulated to your 5.1 surround speakers using DD PLII. What you likely read was there are no multi channel analog inputs.

Jdsmoothie There are authorized dealers that sell on ebay. Im from canada and purchased one , the only caveat is you have to ship to the US for warranty.
post #5369 of 10201
Quote:
Originally Posted by jdsmoothie View Post

It would seem the network reset didn't complete correctly. Are you getting full functionality with the AVR otherwise? You may want to do the network reset again if not already run again.

I did both resets a pile of times and eventually it worked. Who knows, maybe I was impatient or something like that. Either way, I'm up and running now. Thanks.

Scott
post #5370 of 10201
Quote:
Originally Posted by SoundofMind View Post

Chris (audyssey) has repeatedly said that Audyssey monitors the process for a few milliseconds before and after the sweep and if the ambient noise is detected as too high the test sweeps will repeat louder. I should believe him, but I'm as nutz as anybody about ambient sound, too.

Interesting. Audyssey did do this once on like the 3rd or 4th meausurement position on the subwoofer only. That was the only instance it repeated the test sweep louder. Maybe the ambient noise wasn't too high and I've become too OCD. Or maybe it wasn't loud enough and we've all become too OCD. But that TV was blaring. I could easily hear it and the words being spoken by the actors on whatever show she was watching.
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