The **Official** Denon 3311CI/ 991 Owner's Thread NO PRICE TALK - Page 271

^^^

Slobaugh;

Happened to me. Speaker wire were touching each other. Nothing to do with Audyssey. Although if you had some ambient noise you should rerun Audyssey. Did not happen in stereo mode so you know its not your fronts so keep checking and you will find your culprit as Chris suggested. It could be speaker wire touching or a frayed wire.

I received this e-mail from Rhapsody yesterday stating that there is a pending 3311 firmware update to support a change on their end. As of last night, nothing was available. Has anyone else recevied this?

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Dear Rhapsody member,

On July 12, 2011 Rhapsody will be implementing a change to the service that will require an update to your Denon AV Receiver. We apologize for any inconvenience this may cause. In order to continue using Rhapsody, you will need to update the firmware on your Denon receiver. Your receiver will prompt you when the update is ready. Please follow the on-screen instructions on your Denon receiver to update the firmware.


For assistance updating your Denon receiver, please contact Denon customer support.

For questions about your Rhapsody account, contact Rhapsody customer support.



Sincerely,

Rhapsody Customer Support

^^
Denon will be releasing a Rhapsody related firmware update sometime in the near future.

Did you replace the Avr to Tv hdmi cable as well? Are you sure all your resolution settings are correct? It seems a little odd that it works with the service guys dvd player and not yours.

E.mail Denon and see what they have to say.

Good to know. Thanks. The e-mail makes it sound like the update was ready to download as of yesterday.

I think what the email's intent was to let you know that as of July 12, the Rhapsody website would be updated (which it has been) and would require a firmware update from the AVR mfr (at a date determined by the mfr) in order to access it.

It's also interesting that Audyssey may be a factor in this. Althought I've had the 3311 for about 6 months now, I've only recently ran the Audyssey setup and was using it when the unit shutdown. This never happened before enabling Audyssey. I haven't had time to try the suggestions posted earlier, but I hope to this weekend.

^

I did some investigating last night and have an update. The problem seems to stem from my rear surrounds--when in stereo mode I cannot reproduce the shutdown. I think the Audyssey connection *may* be have to do with the fact that Audyssey boosted my rear speaker levels, so I now encounter the shutdown problem at lower volumes. My rears are connected by wire I ran both behind baseboards and up a wall/across the ceiling (two separate times--first to get the wires back to the couch when we had baseboards replaced, and more recently to mount the speakers on the ceiling to get rid of the speaker stands), and they plug in with banana connectors through wall and ceiling plates.

I disconnected the rear speakers from the ceiling and attached them directly to the AVR with the speaker wires that had been connecting the AVR to the wall plate behind the AVR. That direct connection solved the problem. I therefore believe there is a short somewhere between the wall plate and the ceiling plates where the speakers are mounted. I am going to do some more playing around tonight or this weekend to see if I can further narrow down the source, but I am afraid it may be in the wire I laid behind the baseboards two+ years ago when we had work done on the house--it was tight in places, had to bend around two corners, and the workers (not me) reinstalled the baseboards. Maybe a nail nicked it or the bending caused a short. I may end up cutting more holes in the ceiling and just running the wire directly across the top of the room. It will be simpler and less likely to cause problems--just a big mess and a lot of drywall repair.

One related question: in checking connections, I noticed that Monster banana connectors are longer than standard banana plugs, so on all of my wall/ceiling plates, the connectors on the front or back of the plate have to stick out of the plugs (or both have to stick out slightly). Of course, the connectors stick out some on all of the speakers, too, and there is no problem with them, but it does seem strange that they cannot plug all the way in. Is that normal or is there a different type of wall mount that is deeper? I did not see that Monster sells any wall mounts when I looked.

Thanks, keep me posted, and I will let everyone know how my further testing and attempts to solve the problem turn out.

Steve

Audyssey has never caused anything to shut down.

What exactly are your symptoms? When it shut down does your power button blink and if so, is it every 2 seconds or every half second?

Thanks.. I went ahead and tried it anyway before I read your post. And your statement is correct.

I think the only other alternative is to set a delay on the remote control to switch to the SAT/CAB input when watching from the set top box. If I want to stream, I created another activity that uses the TV input.

I never said that Audyssey caused it to shut down. I was merely pointing out that this never happened before I enabled Audyssey.

Not sure what the lights on the front panel looked like as they are not visible from my viewing area. I'll try to check that if it happens again.

If it only happened ounce and it came on by itself with out having to power it on with your remote you are probably okay. You may want to do a firmware update just to solve issues that may arise as JD has indicated to you.

Btw; In this forum and most off the Denon 12 series forum that I have read I do not recall any problem with Audyssey. I was just trying to point you to your true possible isssue.

It has happened about 4 times. Each time it came back on by itself. I'm going to attempt to do the firmware updates this weekend.

On my Denon 991, for zone 2 I was going to use the pre-outs. Anyone have a recommendation of a 2 Channel stereo amp to use for zone2? I have a pair of Polk OWM5's that I was going to use for zone2. I could use my old AVR but that is kinda of overkill I think for two channel stereo only....

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You can probably pick up a used 2CH amp on your local Craigslist for $50 or so or if you want to buy new, consider this amp.

If you could give us some more info maybe we could help pinpoint your problem.

eg. What sources are you using with your avr? Which type of cables (hdmi, componet, composite) do you use from your sources? Model of Tv and are you using a hdmi cable to your Tv? When it cuts out what source(s) does this happen?

So, I just got a 991 from Amazon and as it updates I see the front panel display lcd has a slight but noticeable tilt. I'm not sure I care enough to send it back, but I wonder about what I might find down the line as to build quality. This is my fourth Denon (replacing a 3808ci) and I've generally been happy with them, but this (and their recent network issues) gives me a little pause. Does anyone know a good reason to send this back and get another?

I own a 991 and it sounds great and it has not given me any problem.

Since you paid good money I would send it back for another for a flaw like that would bother me.

I would set it up and Demo it first since you already have it and are probably on the hook for return shipping.

It turns out that it goes back for refund for free as "defective". Meanwhile, the price has dropped by $35, still with Amazon Prime. So I marked it for return (I have a month) and ordered another one for Wednesday -- at which point I'll reset this to factory and return it.

Hi, I'm a total noob at this and would like some help. I'm trying to get HDMI pass through (I think that's what it's called) to work because the wife doesn't always want to listen via the 3311 and would rather just use the TV speakers. Reading through some of the posts, I've figured out to disable HDMI-CCE and Anynet+ on the TV but I still can't get the receiver to pass the audio to the TV when the receiver is powered off (I'm guessing that is not the same as Standby mode?).

My components consist of a DirecTV HR-22 DVR connected to the SAT/CBL input of the 3311 and the Monitor 1 output to the Samsung Pn58c7000 Plasma HDMI 4 input.

Any idea what I'm missing? Thanks!

Try these settings;

Manual Setup/Hdmi Setup/Hdmi Control-On Standby source set to what you want to watch in Standby

That was it!!!!

I noticed that the light around the ON button is now Red after making that setting. The WAF has definitely improved! THANKS.

Does the 991 actually have pre-outs? I thought only the 3311 did. Or am I missing something?

for zone 2 yes.

The power ring light turns "red" when either HDMI Control or Network Standby is set to ON.

With my wife that is the default setting. In fact I don't even hook hdmi from cable to denon to TV, I just do cable to TV. For those odd instances of a TV movie or something that we want the denon in the loop, I've hooked an optical cable up to the denon TV input. This maxes out WAF!!!! This way I totally can power down the Denon w/o the power draw of standby.

^^
Keep in mind that power draw is minimal at only 3W or roughly < $5/year.

And aren't there also benefits that can accrue from running the satellite/cable video signal through the Denon's processors?

The CEO has informed me that there seems to be some "studdering" when watching the SAT via the 3311 in "non-pass through" mode. It appears off and on when watching TV but I haven't tried watching a recorded show from the DVR yet so I can't say if it's the SAT losing signal.

Taking a SWAG at a quick fix, I completed the 30 minute firmware upgrade last night in a attempt to fix the issue but it looks like the issue is still present...sigh.

Yes, you have up conversion up to 1080p when you use Hdmi from your receiver. Obviously not when in pass through.

You also have just 1 cable going to the Tv as well.