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The **Official** Denon 3311CI/ 991 Owner's Thread NO PRICE TALK - Page 328

post #9811 of 10228
11/26/12 at 4:27pm
Quote:
Originally Posted by StanGeek View Post

Hello,
I have 2 3311s with one being used mostly for HT movies in a dark room and the other hooked up to a Samsung HDTV. The one connected to the HDTV seems to be having a problem getting the video handshake to work with my blu-ray player. At first I thought it might be the player (since it was an older model), so I replaced it with the Panasonic player that was hooked up in the dark room (to the other 3311). The same HDMI handshake issue took place with the other Panasonic bluray player from the dark room.
I then thought it might be a cable issue, so I tried different cables of different lengths. No change. So, then I thought the BD port might be bad. I used some of the other HDMI ports with no change in the problem----still taking many attempts and a long time to get a video signal to show on the TV.
At wits end, I removed the cable and connected it directly to the Samsung TV. No problems whatsoever with the HDMI handshake and instant video.
The problem does not happen with any of the HD Tivos that I have connected to the 3311. Does this mean the unit cannot handle HDCP anymore? Should I try to do a reset of some kind? OR is it something more major that may need to be sent to service?
Thanks.

Have you tried changing the Hdmi cable from avr to Tv? You could try unplugging all Hdmi cables and unplug the avr for 10 min. and reinstall.the cables. Then if no luck try a microprocessor and don't forget to save your settings using the web control feature.
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post #9812 of 10228
11/27/12 at 8:43am
Has anyone compared the android and iphone/ipad apps to control a Denon receiver? Is either one a significant upgrade to controlling a 991 with a web browser? Sometimes the controls don't want to respond and it is always pretty slow. But then again the receiver is slow just going in and out of menus with the remote.
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post #9813 of 10228
11/27/12 at 9:43am
although it doesn't allow the depth of settings that the web browser offers (which is pretty much everything), the app is a lot more functional than the web browser for "quick control", e.g. switching sources, changing volume, etc. Definitely give it a shot, it's free!

There is also the third party app called "DeRemote" which gets great reviews and is only 5 bucks.
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post #9814 of 10228
11/27/12 at 9:46am
Thanks for the info. Is the apple app better than the one for android? I'm in the market to get a tablet. I'm leaning towards Android but if the Apple app is much better than I will look at ipads.
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post #9815 of 10228
11/27/12 at 9:52am
I honestly don't know, sorry! My assumption is that they are close enough that it won't make a huge difference. Obviously, you can get an Android tablet cheaper than an iPad so if that's your only purpose then I would probably go Android.

One thing to note is that, AFAIK, the Denon remote app is not iPad optimized so you will get a blown-up version of the iPhone app. (I could be out of date on this though). If you just want a dedicated remote, then the cheapest solution then would be to find a used iPod Touch which can probably be had for under $100 no problem.
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post #9816 of 10228
11/28/12 at 12:42pm
Hi all, I am having this issue with Monitor Out #2 - intermittent no signal. I have posted the issue here

http://www.avsforum.com/t/1442024/denon-3311ci-hdmi-out-2-monitor-out-2-intermittent-no-signal-issue

Any of you know why? Thanks
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post #9817 of 10228
11/28/12 at 7:05pm
You may need to add a fan to exhaust the heat from the top of the AVR. What is the distance from the AVR to the PJ? If > 20' you may also need to add an HDMI repeater (Monoprice).
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post #9818 of 10228
11/29/12 at 10:17am
Quote:
Originally Posted by jdsmoothie View Post

You may need to add a fan to exhaust the heat from the top of the AVR. What is the distance from the AVR to the PJ? If > 20' you may also need to add an HDMI repeater (Monoprice).

Thanks. I do have a feeling it's heat-related. Now with this you confirm the heat issue and also point out the distance issue. I'll look and see if i can improve both conditions per your suggestion. My PJ is connected via a 35 feet HDMI and yes the cabinet area does seem to cause some airflow blockage.

Will update later if anything improves.

Thanks a lot!
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post #9819 of 10228
11/30/12 at 2:39pm
Is anyone having trouble with Pandora? Are the monthly hours capped? I can log in with PC but I get stuck on the login screen on the Denon.
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post #9820 of 10228
11/30/12 at 2:44pm
there have been numerous recent issues reported with Pandora interfaces on a variety Denon receivers, there is some bug or something that is being worked and should hopefully be fixed soon in a future firmware update.

In the meantime though you should go ahead and report the issue to Denon, the more people who complain the quicker it will probably get fixed.
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post #9821 of 10228
11/30/12 at 3:03pm
This is a different Pandora issue than the one we've been talking about for the last couple months...see below.




Important Announcement forDenon Customers Using Pandora Internet Radio



Dear Denon customer,



Please be advised that Pandora Internet Radio has recently altered certain connection requirements which have temporarily blocked our products from connecting to the Pandora service. Our engineers are currently working hard and will have a firmware update available as soon as possible via the internet to resolve this issue. This should not affect your product’s ability to receive other music streaming services. Please visit our website for firmware update schedule information after 12/6.



We sincerely apologize for any inconvenience that Pandora’s alteration has caused.



AV Receivers:

AVR-1613, AVR-1713, AVR-1913, AVR-2113CI, AVR-2313CI, AVR-3313CI, AVR-4520CI, AVR-1912, AVR-2112CI, AVR-2312CI, AVR-3312CI, AVR-3311CI, AVR-991, AVR-4311CI, AVR-A100



Other Models:

DRA-N5, RCD-N7, DNP-720, DN-700H (Denon Professional)
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post #9822 of 10228
11/30/12 at 6:04pm
Is there a way to keep the video display from timing out when I play music on net/USB?
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post #9823 of 10228
11/30/12 at 6:08pm
Yup. GUI -- NET/USB -- Change from default of "30s" to "Always" (p. 87 OM).
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post #9824 of 10228
11/30/12 at 6:15pm
THANKS!
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post #9825 of 10228
12/1/12 at 11:39am
Quote:
Originally Posted by jdsmoothie View Post

This is a different Pandora issue than the one we've been talking about for the last couple months...see below.
Important Announcement forDenon Customers Using Pandora Internet Radio

Dear Denon customer,

Please be advised that Pandora Internet Radio has recently altered certain connection requirements which have temporarily blocked our products from connecting to the Pandora service. Our engineers are currently working hard and will have a firmware update available as soon as possible via the internet to resolve this issue. This should not affect your product’s ability to receive other music streaming services. Please visit our website for firmware update schedule information after 12/6.

We sincerely apologize for any inconvenience that Pandora’s alteration has caused.

AV Receivers:
AVR-1613, AVR-1713, AVR-1913, AVR-2113CI, AVR-2313CI, AVR-3313CI, AVR-4520CI, AVR-1912, AVR-2112CI, AVR-2312CI, AVR-3312CI, AVR-3311CI, AVR-991, AVR-4311CI, AVR-A100

Other Models:
DRA-N5, RCD-N7, DNP-720, DN-700H (Denon Professional)

Thanx for sharing that with us. I thought it might have been just me.

BTW, weren't you living in FL? I see you're now a fellow resident of the Atlanta area.
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post #9826 of 10228
12/1/12 at 1:36pm
Yup ... Orlando ..... temporary (I hope) relocation for maybe a year or so ...
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post #9827 of 10228
12/1/12 at 1:58pm
Quote:
Originally Posted by jdsmoothie View Post

Yup ... Orlando ..... temporary (I hope) relocation for maybe a year or so ...

Welcome to the ATL. If you're not already familiar with the area feel free to PM me anytime for tips on restaurants, entertainment or whatever. It's the least we can do in return for all your selfless assistance on these threads!
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post #9828 of 10228
12/1/12 at 1:59pm
Sure. Thanks, smile.gif
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post #9829 of 10228
12/1/12 at 4:41pm
So I got a new TV (Panasonic 65VT50) and have it hooked up to my receiver via HDMI and then all of my sources hooked up to the receiver via HDMI. Usually I run a 5.1 system but right now I need to use the TV speakers. My problem is that I turned the TV on and just wanted to watch a television show from my cable box and I am getting video but not getting any audio. If I have HDMI from the receiver and then HDMI from the receiver to the TV, shouldn't I get audio? I get audio through my surround sound but that is messed up right now so as I stated, I need to use the TV speakers. Thanks!
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post #9830 of 10228
12/1/12 at 4:48pm
Two ways ... while the AVR is on, simply change the "HDMI Audio Out" setting to "TV", or with the AVR in Standby mode, set the Standby Source to the HDMI jack the cable box is plugged in to and set HDMI Control to ON.
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post #9831 of 10228
12/1/12 at 5:22pm
Quote:
Originally Posted by jdsmoothie View Post

Two ways ... while the AVR is on, simply change the "HDMI Audio Out" setting to "TV", or with the AVR in Standby mode, set the Standby Source to the HDMI jack the cable box is plugged in to and set HDMI Control to ON.

So I would have to set HDMI control for both the TV and receiver? I use a Harmony remote so I don't think I want devices controlling each other. I would love to be able to leave the receiver in standby mode though if I just want audio passed to the TV. I used the other method you mentioned and set the HDMI audio out to TV and that did the trick. Thanks! Is there any way to have audio go to both the surround sound and TV? I have both an HDMI and optical going from the cable box to the receiver because I needed the optical for headphones.

I've never used TV speakers since I have had this receiver and I only need to now because I had to take my center speaker off of my stand and put the new TV there because my wall mount got messed up so I temporarily can't wall mount the new TV until I get a replacement part for the wall mount.
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post #9832 of 10228
12/1/12 at 5:27pm
No, the HDMI-CEC on the TV shouldn't have to be ON in order for the Standby pass through to work, rather just HDMI Control on the AVR must be enabled. Only way to get audio to both the TV and the surround speakers is to connect the able/sat box cHDMI to the TV and cable/sat box optical to the AVR, although that configuration also avoids any possible future HDMI handshake issues from a firmware update to the cable/sat box.
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post #9833 of 10228
12/1/12 at 8:04pm
Quote:
Originally Posted by jdsmoothie View Post

No, the HDMI-CEC on the TV shouldn't have to be ON in order for the Standby pass through to work, rather just HDMI Control on the AVR must be enabled. Only way to get audio to both the TV and the surround speakers is to connect the able/sat box cHDMI to the TV and cable/sat box optical to the AVR, although that configuration also avoids any possible future HDMI handshake issues from a firmware update to the cable/sat box.

I set HDMI control to ON but whenever I do that then the input to the TV goes blank and I go back to "input assign" and it won't let me assign a source (HDMI 3) to TV. Once I turn HDMI control back off I have to go back in and reassign this input and then I get video/audio again...
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post #9834 of 10228
12/1/12 at 8:41pm
That is normal behavior. When you turn on HDMI control it "locks in" the TV input to a potential audio return channel from the display. That's why you can't assign anything to the TV input.

But I think you are confused because assigning something to the TV input is irrelevant to standby pass through. What you want is to set the HDMI input you are trying to use as the STANDBY SOURCE in the HDMI settings.
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post #9835 of 10228
12/2/12 at 11:16am
Am trying to connect Sony 6500 wireless headphones to my 3311CI. The Wireless base station requires an Optical cable connection. I am able to connect and operate the wireless headphones via optical to each of my components but was hoping since I have all components going through my 3311CI I would be able to access each of these components audio via the Denon optical Out port. Is this possible on the 3311CI?
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post #9836 of 10228
12/2/12 at 11:35am
If you note the rear panel, the optical output is labeled OPT2(DVR) which means it will only output audio from the OPT2(DVR) input (ie. no HDMI--> optical down conversion).
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post #9837 of 10228
12/2/12 at 3:20pm
Quote:
Originally Posted by jdsmoothie View Post

If you note the rear panel, the optical output is labeled OPT2(DVR) which means it will only output audio from the OPT2(DVR) input (ie. no HDMI--> optical down conversion).

Thank you for confirming.
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post #9838 of 10228
12/2/12 at 5:08pm
Quote:
Originally Posted by LBJ2 View Post

Am trying to connect Sony 6500 wireless headphones to my 3311CI. The Wireless base station requires an Optical cable connection. I am able to connect and operate the wireless headphones via optical to each of my components but was hoping since I have all components going through my 3311CI I would be able to access each of these components audio via the Denon optical Out port. Is this possible on the 3311CI?

Quote:
Originally Posted by jdsmoothie View Post

If you note the rear panel, the optical output is labeled OPT2(DVR) which means it will only output audio from the OPT2(DVR) input (ie. no HDMI--> optical down conversion).

I have used optical output for headphones and it works for all optical inputs and digital coax inputs. I ran optical/digital coax from my cable box, ps3, and xbox 360 and they all work with the headphones.
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post #9839 of 10228
12/2/12 at 5:12pm
I've heard varying reports ... thanks for confirming.
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post #9840 of 10228
12/3/12 at 12:12am
Sorry if this has been discussed before. My setup comprises HTPC (Windows 7 u-64bit) having HDMI video card ASUS GT 520 silent connected via HDMI (5M cable) to 991 HDMI input and then from 991's HDMI out (using 5M HDMI cable) to Epson 3D projector 3010.

Is there any way that if i start up/power on my HTPC then whole system (991+Epson) gets power on by itself and when i shut down my HTPC, whole system gets power off or standby?

I assume HDMI offers such function but what i have to do to achieve such functionality?

Thank you.
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