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The **Official** Denon 3311CI/ 991 Owner's Thread NO PRICE TALK - Page 330

post #9871 of 10436
Thanks jd, how do I select dvd as an audio source only to work with the game ??
post #9872 of 10436
You need to have both the video and audio source using the same source name (eg. DVD). "Game" cannot be used as there is no analog audio input labeled with "Game". Then with DVD selected you change the INPUT MODE to "Analog".
post #9873 of 10436
I have another question regarding my 3311ci.
When I play "The Dark Knight " batman blu-ray the denon only shows Dolby Digital for the surround mode.
hdmi and Auto is also in the display
I have selected Dolby TRUE HD in teh settings for the disc.
If I switch to my demo disc the receiver switches between surround modes automatically as it shoud.

So how come the batman movie just plays in DD ??
post #9874 of 10436
Is the "Secondary Audio" setting on the BDP set to OFF? Although I do seem to recall some issue with that particular disc so if you're getting HD audio from other BDs, then I wouldn't worry about it. Also note that you're unlikely to notice any difference between the higher bitrate DD/DTS audio on a BD when compared to the HD audio track.
post #9875 of 10436
Lately I have been using the ipad to stream pandora to the 3311 via airplay, and I have been having occasional problems with the audio cutting out for a second or two. Just now I noticed that if I have the tv on, when the audio cuts out the screen flickers green simultaneously. Has anyone else had this issue? I have the latest firmware (the pandora update one). I don't think this is an hdmi issue because the audio cuts out even if the display is off.
post #9876 of 10436
What make/model router are you using? Make sure that bluetooth and any other applications are turned OFF on the ipad. If using a wireless bridge connection to the router, you may want to considering wiring the AVR to the router, otherwise you may want to consider a more robust router.
post #9877 of 10436
Hello fellow 3311ci owners. I'm very glad this thread exists!

I've been really enjoying my 2 week old 3311ci, (after upgrading from a maxed out JVC RX D411) and have really been digging into its features, and getting her dialed in. However, I am having one problem that I can't seem to track down. I've spent countless hours changing settings, and flipping through the manual for answers but yet to no avail.

It seems that the receiver is only scaling/outputting a 720p and 480p signal no matter what I tell it to do. My JVC didn't do this with the exact same hardware hooked up to it.

The issue was first noticed when I was watching NFL football last Sunday on our local HD network. I noticed that the cable box (SA 8300HDC connected via HDMI) LED face was displaying 720p instead of 1080i. Odd, I thought. So i went into the cable box settings and noticed that 1080i and 480i were not selected as outputs. Hmmm. So I enabled them both, and when I exited the settings menu, the video on the TV (a 6 year old LG 1080i plasma 50") flickered, and the mode indicator on the cable box tried to latch onto a 1080i signal, but after a few flips back and forth, it settled on 720p and resumed playing the game. When I went back into the 8300's video settings, it had deselected both 480i and 1080i all by itself, and only showed 480p and 720p as the selected options for output.

I then tried several different known 1080i HD channels. The same thing happened with each one. Tries to lock onto 1080i, settles for 720p. I called Cox support the next day and after some very basic attempts they told me it might be the box. The 8300's were all 5-6 years old. So I traded it in today for a SA 8240HDC and it does the exact same thing.

I have nearly everything in the 3311ci set to "auto" for video/HDMI input and output. I've tried turning just about every HDMI option on and off for testing. The same thing keeps happening.

But then todays testing began which lead me to believe it was the 3311 and not the cable box... For giggles, I put in a Blu-Ray disc (also connected via HDMI through an LG BD670) and started it up. Once it was running, when I went into the Denon GUI information menu, it told me it was playing the BRD at 720p! I then went into the LG settings and forced it to use 1080i output. I also "forced" the 3311ci to 1080i mode. Saved and rebooted everything, and the 3311 info menu still said it was displaying a 720p video signal while watching a BRD. Confused.

What am I missing here? Is there a magic combo? I have HDMI control OFF. (I use a Harmony 700 remote) I've played with the i/p scaler. I've fiddled with the input modes. I've checked, changed and purchased new HDMI 1.4 cables. I've reset the microprocessor. I even updated the FW tonight for the Pandora fix, hoping it might have other fixes too. I've turned on and off just about every setting that seemed to be even remotely related to video input or output. Nada.

I just seem to be stuck with everything playing in 720p or 480p.

Any suggestions before I call Denon support? Thanks in advance!
post #9878 of 10436
Thank you for the suggestion, but I'm fairly certain it's not packet loss or networking problems. The receiver is hard wired to the router and the ipad has no problem playing on it's own, nor does my phone, signal strength is excellent. The router is a netgear CG3000D. That combined with the flickering green screen (if the display is on) during audio loss leads me to think it is a receiver problem. I suppose I will try playing pandora directly through the receiver for a while and see if the problem occurs that way as well. It's just so much more convenient to control via the ipad!
post #9879 of 10436
Try disabling the UPnP mode on the router.
post #9880 of 10436
Quote:
Originally Posted by BZLuck View Post

It seems that the receiver is only scaling/outputting a 720p and 480p signal no matter what I tell it to do. My JVC didn't do this with the exact same hardware hooked up to it.

You didn't mention your exact TV model but it sounds like you have an older plasma that doesn't accept 1080p signals right? You mentioned "a 6 year old LG 1080i plasma" -- Plasmas actually aren't 1080i native, they are fixed pixel progressive displays, so your TV likely has a native resolution of 720p (or, more accurately, probably 768x1366).

It's pretty typical for these displays to not accept 480i over HDMI (which explains part of the issue) but it should obviously still take a 1080i signal. It sounds like what is happening is that the TV's EDID info (the digital info on accepted formats that HDMI devices share with each other) is telling the sources and receiver that 720p is the "preferred" max resolution.

In your receiver GUI, go to the "Information" menu and check "HDMI Information". There will be a report on the HDMI Monitor informing you of the supported resolutions. Is 1080i/60 on the list?

And, just to be sure, you have tried disabling the i/p scaling in the receiver right?
post #9881 of 10436
Quote:
Originally Posted by batpig View Post

You didn't mention your exact TV model but it sounds like you have an older plasma that doesn't accept 1080p signals right? You mentioned "a 6 year old LG 1080i plasma" -- Plasmas actually aren't 1080i native, they are fixed pixel progressive displays, so your TV likely has a native resolution of 720p (or, more accurately, probably 768x1366).
It's pretty typical for these displays to not accept 480i over HDMI (which explains part of the issue) but it should obviously still take a 1080i signal. It sounds like what is happening is that the TV's EDID info (the digital info on accepted formats that HDMI devices share with each other) is telling the sources and receiver that 720p is the "preferred" max resolution.
In your receiver GUI, go to the "Information" menu and check "HDMI Information". There will be a report on the HDMI Monitor informing you of the supported resolutions. Is 1080i/60 on the list?
And, just to be sure, you have tried disabling the i/p scaling in the receiver right?

Thank you for the input!

I'm not even sure of the exact LG model, but It is an slightly older Plasma, that is for sure a 1080i, but you are correct, it is not 1080p. I'll look up the model when I get home and post it. It's not that old, maybe closer to 5 years. (I actually wish it would croak, so I could go looking for something closer to 60" that is more energy efficient AND 1080p. Alas, the wife won't let me upgrade any still operational technology, unless it is a totally obsolete. Other than not being 1080p it is actually a very nice TV and has a great picture. Besides, Cox Cable still only sends a max HD res of 1080i, so I would really only see a difference with Blu-Ray discs by going up to 1080p right now.)

I will also check the HDMI information again as well. I don't remember it being a list, but I am now curious to look again.

Here's my main confusion: With all the exact same hardware (other than the 3311ci) the SA 8300 didn't balk at all about sending a 1080i signal over HDMI before. At least it said it was doing so (via the little front panel on the box) on most HD channels. Maybe the 3311ci is "smarter" than the JVC was, and is not letting the signal actually pass through correctly? If that is the case, I have NO idea where to change that in the 3311's menus. I've enabled and disabled everything possible, that seemed to be even related to HDMI and resolution.

Now the 8300 won't even let me select a 1080i signal option. It tries, but then something in the stream must be telling it that is not a valid resolution. This never happened with my JVC, so I can't imagine that the TV is the culprit here, unless the JVC wasn't able to send, or blocked the EDID back to the 8300.

I have tried disabling the i/p scaler, I have even "forced" the HDMI resolution to be 1080i in the Manual Input menu (I think that's what it is called, I'm at work right now) and it still just keeps wanting to use 720p for HD programming and 480p for non-HD.

Unless... As I said, there is a combination of options that I am missing. There's almost no way without a scratchpad, a free weekend and a bottle of whiskey that I could imagine anything other than stumbling across a solution going about it via that route.

Thank you very much batpig! I will try all of your suggestions tonight and report back later.
post #9882 of 10436
I have a question about the speaker configuration.
In the "auto set-up" section it says that the front and rear speakers are "Large"
But in the "nmanual set up" it has them as "Small"
How do I know what I have and how do I change the auto set up to small ??
post #9883 of 10436
whatever is set in "Manual Setup" is the active setting. The "Parameter Check" results in the Audyssey setup area are just a "report card" of what was measured, it will never change unless you re-run Audyssey.
post #9884 of 10436
Thanks for the reply batpig.
So when I ran Audyssey for the first time last night it set my front and rear speakers to Large.
This contradicts what I read in the Audyssey set up guide where all speakers shoud be set to small when using a sub.
I have 2 subs in play yet Audyssey set the mains to Large
What's up with that ?
Should I leave them large or change to small ?
post #9885 of 10436
It doesn't contradict what the setup guide says, because Audyssey doesn't control this decision. If you keep reading the setup guide, it tells you to reset them to "small" AFTER running Audyssey specifically because of that.

Trust me, if Audyssey was in control they would be set to small: http://www.audyssey.com/blog/2009/05/small-vs-large
post #9886 of 10436
OK ,Thanks for the help smile.gif

Next question, is there a General guide for the video settings on the avr for things like brightness,contrast,hue etc.?
post #9887 of 10436
No, not really. Your "baseline" video settings should be set in the TV itself; the picture setting tweaks in the receiver are just to allow you to adjust different inputs since they are going to one input on your TV. For example, you may want to bump the contrast and saturation for your Xbox 360 so video games are punchier than standard TV or movies. But it's all a personal taste thing.
post #9888 of 10436
ok that's good to know.
The reason I asked was , I was watching the movie "Looper" on my Boxee Box
it seemed very dark and i upped the contrast and brightness on the avr and it seemed to help.
Mind you I also have just recently gotten my Toshiba 55"led and I'm still tweeking that as well rolleyes.gif
post #9889 of 10436
Is anyone having problems with Pandora??
post #9890 of 10436
Quote:
Originally Posted by Bluvette View Post

Is anyone having problems with Pandora??

Did you download the recent firmware update yet?

There was an issue with Pandora that was fixed in a firmware update earlier this week, and discussed in this thread a few posts back.

See this:
http://usa.denon.com/us/news/pages/newsdetails.aspx?newstype=news&newsid=89&year=2012
post #9891 of 10436
Not since upgrading to the new firmware that came out this Tuesday. Have you done the upgrade yet?
post #9892 of 10436
I read the same thing, and I have my Denon set to auto update. When I do a firmware check it says latest but I have not updated in some time now. What else do I try??
post #9893 of 10436
Quote:
Originally Posted by jdsmoothie View Post

Try disabling the UPnP mode on the router.

I played pandora through the receiver interface for a couple of days with no drop outs. I disabled UPnP just now on my router and will give that a shot. So far so good!
post #9894 of 10436
Hi all,
I'm trying to help my dad get his 3311CI connected to his subwoofer. The sub is a Klipsch, surprisingly I can't find the model # on it. It's powered and has 2 RCA line in's (red/white), and an LFE.

Running an audio cable from the Sub out on the receiver to the LFE does not activate the sub (watching a Blu Ray). Do I need to instead get a RCA with a y-splitter to connect the sub out on the receiver to 2 Line in's on the sub? I tried running the audio cable from the Sub out on receiver to either one of the line in's on the sub (but not both together of course), no luck.

Sorry if this is an elementary question but I seem to remember using the one audio cable doing the trick in the past.

Thanks, happy holidays.
post #9895 of 10436
Quote:
Originally Posted by batpig View Post

You didn't mention your exact TV model but it sounds like you have an older plasma that doesn't accept 1080p signals right? You mentioned "a 6 year old LG 1080i plasma" -- Plasmas actually aren't 1080i native, they are fixed pixel progressive displays, so your TV likely has a native resolution of 720p (or, more accurately, probably 768x1366).
It's pretty typical for these displays to not accept 480i over HDMI (which explains part of the issue) but it should obviously still take a 1080i signal. It sounds like what is happening is that the TV's EDID info (the digital info on accepted formats that HDMI devices share with each other) is telling the sources and receiver that 720p is the "preferred" max resolution.
In your receiver GUI, go to the "Information" menu and check "HDMI Information". There will be a report on the HDMI Monitor informing you of the supported resolutions. Is 1080i/60 on the list?
And, just to be sure, you have tried disabling the i/p scaling in the receiver right?

So I've determined that the TV is an LG 50-PCD3. We purchased it in 2006. However my internet searches have come up with very little information about it to help me here. The only reason I was even able to retrieve the model number was by going in through my Harmony remote and look at the devices that were installed.

Today Cox Cable came and installed a brand new Cisco 8642HDC box. On that set top box it doesn't even have the option within the settings to select anything other than 720p and 480p as outputs. The "pro" installer was scratching his head and said that he had never seen the option to not select 1080i before. Ever. He said sometimes you select it, but the tv doesn't support 1080i, however he had never not even seen the option to even enable it. Odd.

So I went to second screen of the GUI "Information" menu as you suggested and the 3311 is reporting that the only available modes are 480p and 720p. That just doesn't make sense. I'm half tempted once the wife goes out to Christmas shop, to haul our much newer 42" 1080p LED tv from the upstairs bedroom and plugging it in for giggles to see how it behaves. If it does the same thing, then I know the problem is in the receiver.

And for sure i/p scaling is off. And HDMI control is off.

On another note, which may or may not be related, the only other "glitch" that I have found so far, happens when I go to the inputs screen, I see all of the input icons. But when I select the Pandora icon, the tv screen goes blank. I can fumble through the options for Pandora on the little front LED screen on the 3311 and make it work, (I did just install the latest FW update this week) but the tv goes blank. Now I'm wondering if these things might be related to a unavailable screen resolution, as in perhaps the Pandora screen wants to display in 480i, or 1080i but the receiver is somehow preventing it from doing so.
post #9896 of 10436
I've had my 3311 for about 1.5 years. I have changes it's config in almost as long but recently I've been losing my surrounds - no sounds from source content or even during test tones. Weird thing is that sometimes it works and other times (more often) it doesn't.

I tried doing a cpu reset but no fix. A friend who's an EE took it somewhat apart and couldn't find any cold solder joints on the amp section and couldn't get to the relays. It could be that. But I'm wondering if it could be a FW issue? About 6 months after I bought it brand new I had a FW issue that could not be resolved by a reset, denon had to send me a new unit. This feels like HW but thought I'd ask.

I love the sound and functionality but I've never had so many problems with a component in my 20+ years if hifi. frown.gif

I believe it's still under warranty so if no suggestions I'll bring it in for a fix.

Thanks!
post #9897 of 10436
Quote:
Originally Posted by 46and12 View Post

Hi all,
I'm trying to help my dad get his 3311CI connected to his subwoofer. The sub is a Klipsch, surprisingly I can't find the model # on it. It's powered and has 2 RCA line in's (red/white), and an LFE.
Running an audio cable from the Sub out on the receiver to the LFE does not activate the sub (watching a Blu Ray). Do I need to instead get a RCA with a y-splitter to connect the sub out on the receiver to 2 Line in's on the sub? I tried running the audio cable from the Sub out on receiver to either one of the line in's on the sub (but not both together of course), no luck.
Sorry if this is an elementary question but I seem to remember using the one audio cable doing the trick in the past.
Thanks, happy holidays.

Do you know that the sub actually works? With the sub power cord plugged in and the sub set to ON (not AUTO) plug the coax digital cable into the LFE input on the sub and rub your finger over the other end. Hear anything from the sub? If not, either the cable or the sub is bad. Otherwise you should be able to pass a test tone using either Audyssey or the Manual test tone setting.
post #9898 of 10436
Quote:
Originally Posted by skremese View Post

I've had my 3311 for about 1.5 years. I have changes it's config in almost as long but recently I've been losing my surrounds - no sounds from source content or even during test tones. Weird thing is that sometimes it works and other times (more often) it doesn't.
I tried doing a cpu reset but no fix. A friend who's an EE took it somewhat apart and couldn't find any cold solder joints on the amp section and couldn't get to the relays. It could be that. But I'm wondering if it could be a FW issue? About 6 months after I bought it brand new I had a FW issue that could not be resolved by a reset, denon had to send me a new unit. This feels like HW but thought I'd ask.
I love the sound and functionality but I've never had so many problems with a component in my 20+ years if hifi. frown.gif
I believe it's still under warranty so if no suggestions I'll bring it in for a fix.
Thanks!

Try resetting the microprocessor (p. 116 OM) and see if that resolves the issue, otherwise if the unit was purchased from an authorized reseller, it has a 3 year warranty (plus a possible 4th year if purchased with a credit card and the provider adds a complimentary additional year).
post #9899 of 10436
Thanks for your help jdsmoothie. To be honest, I'm not sure what I did to fix it (sound like a huge noob, I know) but it seems to be fine now, test tones output fine and all. Have my sub mode set to LFE (instead of LFE + Main).

Going to tackle setting up Audyssey tomorrow.
Quote:
Originally Posted by jdsmoothie View Post

Do you know that the sub actually works? With the sub power cord plugged in and the sub set to ON (not AUTO) plug the coax digital cable into the LFE input on the sub and rub your finger over the other end. Hear anything from the sub? If not, either the cable or the sub is bad. Otherwise you should be able to pass a test tone using either Audyssey or the Manual test tone setting.
post #9900 of 10436
Every time I turn on my 3311 it comes up with a message "AirPlay upgrade available" , I push the enter it goes to another screen then tells me feature is unavailable etc.
what do I have to do to get airplay up and running. I've been to the denon website it just tells about the virtues of AirPlay, I've also done a search on this forum but the links provided don't work or send me to some other feature.

Any help appreciated, thankyou
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