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The **Official** Denon 3311CI/ 991 Owner's Thread NO PRICE TALK - Page 333

post #9961 of 10436
As long as it keeps cycling between trying and failing, simply let it go overnight. If you want to try to resolve the issue now rather than waiting, first try putting the unit in Standby mode and unplug it for a few minutes. It will attempt to restart the update when you power up again. If still no joy, then power off again, and power on doing a Network Reset (press/hold the UP/DOWN arrow keys on the front panel for about 4-5 seconds until the front panel display starts flashing). Although prior to doing the reset, note it will restore all settings to their factory defaults (including wiping out the Audyssey settings) so ensure you have the config.dat file backed up and saved to a PC using the Web Control function (pp. 59-60) unless you just want to redo it all manually again.
post #9962 of 10436
I just bought a 3311 to replace my 3805 which worked flawlessly for many years. The main reason why I bought the 3311 is to have HDMI switching. I hooked everything up last night, but I was unable to get any video to display via the HDMI on my Sharp 60" LCD. The audio worked from the HDMI. I only had a Directv Whole Home DVR-sat receiver and a Samsung blue ray player connected to the 3311 via HDMI, then out from the 331 to the TV via HDMI. No signal on either. I ran a component cable from the 3311 to the TV and was able to get the Denon GUI screen and set everthing up. I tried three differnet sets of HDMI cables as well, all rated for 3D and ethernet, still nothing. I do get a display from each device via HDMI when ran directly to the TV and not running through the 3311.

Any advice would be helpfull.

Chris
post #9963 of 10436
HDMI connections should be plug-n-play, however, on the BDP you may need to set "Deep Color Output" to OFF to make it work. And sat/cable boxes often have HDMI handshake issues requiring them to be connected HDMI to the TV with optical from the box to the AVR (or component/optical from the box to the AVR whichever you prefer to avoid the HDMI connection to the AVR).
Edited by jdsmoothie - 1/1/13 at 10:13am
post #9964 of 10436
Quote:
Originally Posted by SeaNile View Post

I read up on all the specs and differences but wanted to ask for a real world comparison. Stats and specs are great but not if you don't understand them!

I can't compare your Onkyo to Denon as I don't have a Onkyo but I am almost certain the audio portion of the 4311ci remote that you are familiar with is the same as the 3311 ci that you were acquiring about. The Onkyo you have and the 3311 are both mid level avr's and will sound relatively the same (It all about the speakers) so go with the features that best suit you. It is always best if you can go to your local Hi-Fi store and have a listen before a purchase.

Edit; After some more research I noticed that your Onkyo is a high end Pre/Pro. The 4311ci would be more equivalent to your set up. Probably the best way to go about a new purchase if there is one, is to buy locally so if you are not satisfied you can return it. I hope this helps.
Edited by spager - 1/1/13 at 12:37pm
post #9965 of 10436
Hi all,

Happy new year. I have a BD hooked up to the Denon through HDMI and the Denon connected to the TV through HDMI as well.

We sometimes like to just play regular cd's in the BD player for music.

If I play the CD with the TV on, we have the on screen display of the track listing etc. and we are all good. As soon as I turn off the TV, the Blue Ray powers off, obviously stopping the music.confused.gif

I don't really understand why this would be - can anyone help me out?

One thing I could try is using an optical digital out on the BD to the Denon, while also keeping the HDMI hooked up for when we want to watch a movie. I can't give this a go right now as I don't have a cable lying around to test.

Thanks all.
post #9966 of 10436
Quote:
Originally Posted by SeaNile View Post

I read up on all the specs and differences but wanted to ask for a real world comparison. Stats and specs are great but not if you don't understand them!

I myself am very impressed with the sound quality of the 3311.

Previously I had a dedicated preamp/power(200wpc rotel) combo that hooked up to apogee centaurs( a very revealing speaker medium difficulty load at 6ohm)

I have noticed no real difference in the sound, whether using the preouts of the denon into the power amp or using denon amplifier section to power the speakers. At 125wpc it seems to have more than enough to drive the speakers to comfortable sound levels, the power amp will be going on ebay soon!

But do take my words with some caution, Im one of those "audiophiles" that struggles to hear the differences between cd players, speaker cables, different colour power cords etc.
post #9967 of 10436
The only thing I really want is the audio adjust on the fly. It makes it so much easier to get into and make adjustments. My Onkyo PR SC886 has been great but takes a while to get into the menu and make the adjustments.

Pretty picky but I love that adjustment feature on the Denon models.
post #9968 of 10436
Quote:
Originally Posted by 46and12 View Post

Hi all,
Happy new year. I have a BD hooked up to the Denon through HDMI and the Denon connected to the TV through HDMI as well.
We sometimes like to just play regular cd's in the BD player for music.
If I play the CD with the TV on, we have the on screen display of the track listing etc. and we are all good. As soon as I turn off the TV, the Blue Ray powers off, obviously stopping the music.confused.gif
I don't really understand why this would be - can anyone help me out?
One thing I could try is using an optical digital out on the BD to the Denon, while also keeping the HDMI hooked up for when we want to watch a movie. I can't give this a go right now as I don't have a cable lying around to test.
Thanks all.

You can turn off the HDMI-CEC setting on the TV (eg. Anynet+, BraviaSync, VierraLink, etc.) which should break the HDMI link.
post #9969 of 10436
Quote:
Originally Posted by batpig View Post

Since the issue is with the Sony BDP not sure we can help in the Denon thread. Your receiver is working fine. The issue is between the app and the Sony. I would suggest you contact support for the DeRemote app.

Thanks batpig. What threw me for a loop was the demo showing "player view". Turns out that feature is only available with the newer Denon BD players. Yea, nice documentation on that part...not.. The Sony BD does have Ethernet control (still trying to find out if it has power on control feature ), but neither Denon Remote or DeRemote support.. frown.gif. Looking at Roomie Remote...not sure if it will "do all"


Apple air play is another challenge ..
post #9970 of 10436
Quote:
Originally Posted by jdsmoothie View Post

You can turn off the HDMI-CEC setting on the TV (eg. Anynet+, BraviaSync, VierraLink, etc.) which should break the HDMI link.

Awesome jdsmoothie, that worked. Thanks for your help!
post #9971 of 10436
Hey guys, I'm having an issue with my Denon3311CI receiver. I'm not sure if this is a hdmi handshake issue but it just started happening recently. The receiver seems to be stuck in analog mode and nothing will show on the screen. My equipment (PS3 and satellite box) are connected to the receiver using hdmi cables. I've connected them to my projector directly and it works fine; it is just when I go through the receiver then I no longer receive video or sound. I think it has something to do w/ the receiver being stuck in analog mode but I am not sure. Has anyone experienced this issue? Thank you.
post #9972 of 10436
Hey, thanks for the response. I've actually unplugged the avr and done a microprocessor reset. Nothing seems to get it off the analog mode. I did plug the hdmi cable from the tv directly to my ps3 and that works. I'm not sure what else I can do to figure this out. Thanks again.
post #9973 of 10436
This may happen when using the networking and the system gets stuck although you usually still will receive video. Regardless try unplugging the avr for a few minutes and see if that resolves your issue. If not try a microprocessor reset. Also when using networking features of the avr make sure you hit stop and back out using the return button on your remote when you finish using any network feature. If no luck you may want to swap out the Hdmi cable from the avr to tv to rule out hdmi handshake issue. Try replacing your Hdmi cable before any micro reset as you will loose your setting after a micro reset.
post #9974 of 10436
What do you mean stuck in analog mode?
post #9975 of 10436
Quote:
Originally Posted by nj1420 View Post

Hey, thanks for the response. I've actually unplugged the avr and done a microprocessor reset. Nothing seems to get it off the analog mode. I did plug the hdmi cable from the tv directly to my ps3 and that works. I'm not sure what else I can do to figure this out. Thanks again.

Doesn't sound good. Have you tried a different Hdmi cable to tv. Maybe try a different Hdmi port on your tv. Make sure cec is turned off on your tv if it has one. Try a couple more micro resets. If no luck it is probably time to contact Denon as it may need service.
post #9976 of 10436
I'm not sure if the receiver being in analog is the issue. It has "ANA" on the front of the receiver when it doesn't work. It usually has "DIG" on the front of the receiver when it works. I read somewhere where its not detecting any HDMI cables so that is why it is analog mode. I've tried other HDMI cables though and it still doesn't work. My receiver is connected to a projector. It'll be tough for me try a different HDMI cable from the avr to the projector but I will see what I can do when I get home. I will probably have to get Denon to service it because I've been searching through forums for weeks and haven't found anybody w/ the same issue.
post #9977 of 10436
Quote:
Originally Posted by nj1420 View Post

Hey guys, I'm having an issue with my Denon3311CI receiver. I'm not sure if this is a hdmi handshake issue but it just started happening recently. The receiver seems to be stuck in analog mode and nothing will show on the screen. My equipment (PS3 and satellite box) are connected to the receiver using hdmi cables. I've connected them to my projector directly and it works fine; it is just when I go through the receiver then I no longer receive video or sound. I think it has something to do w/ the receiver being stuck in analog mode but I am not sure. Has anyone experienced this issue? Thank you.

So then the issue is the HDMI inputs on the AVR. Have you tried connecting to EVERY HDMI input to see if any of them work? If still no joy, try doing the Network Reset (ie. press/hold UP/DOWN arrown buttons on the front panel while powering on the AVR).
post #9978 of 10436
Quote:
Originally Posted by jdsmoothie View Post

So then the issue is the HDMI inputs on the AVR. Have you tried connecting to EVERY HDMI input to see if any of them work? If still no joy, try doing the Network Reset (ie. press/hold UP/DOWN arrown buttons on the front panel while powering on the AVR).

Yes, I've tried all HDMI inputs and i've tried a microprocessor reset and a network reset. I can't get anything to work. Thanks for the help though.
post #9979 of 10436
Sounds similar to my issue. How far is the Denon to the projector?
post #9980 of 10436
Quote:
Originally Posted by kevinmscs View Post

Sounds similar to my issue. How far is the Denon to the projector?

My receiver is about 20 feet from from the projector.
post #9981 of 10436
I just got an iphone 5 and want to control my 3311 with it.
Are there different app's , paid or free or is there just one ??
If there are more than one, which one is the best ?
post #9982 of 10436
there are two primary choices:

1. the free official Denon "Remote" app

2. the paid 3rd party "DeRemote" app

The DeRemote app gets a lot of great feedback, and allows for a much greater degree of control over the receiver. The Denon app is simple and easy and controls the basic functions, but doesn't have as much flexibility over controlling all the minutae of the receiver.
post #9983 of 10436
Thanks bp , I think I'll try the free one first as I'm still learning how to control the receiver with the Denon remote rolleyes.gif
post #9984 of 10436
Hi guys, Air play is no longer working after the firmware update. The receiver no longer shows on my network but I do have Internet connection because I can play pandora with no issues. Is anyone else having this problem?
post #9985 of 10436
Try a "soft reset" -- power down and unplug for 10+ minutes, then plug back in and try again.
post #9986 of 10436
Quote:
Originally Posted by Elfather View Post

Hi guys, Air play is no longer working after the firmware update. The receiver no longer shows on my network but I do have Internet connection because I can play pandora with no issues. Is anyone else having this problem?

http://www.avsforum.com/t/1334369/the-official-denon-avr-xx12-model-owners-thread/0_100#user_L1
post #9987 of 10436
Quote:
Originally Posted by nj1420 View Post

My receiver is about 20 feet from from the projector.

I added an HDMI extender/repeater since my distance was 25 feet. It seems more stable since.
post #9988 of 10436
post #9989 of 10436
Quote:
Originally Posted by kevinmscs View Post

I added an HDMI extender/repeater since my distance was 25 feet. It seems more stable since.

Thanks for the info, i'll try it out.
post #9990 of 10436
I'm trying to put the free Denon Remote app on my ipod to control my 3311ci, but when I try to install the app I get a message saying I need to up date the ipod to
version 4.3. My ipod currently has 4.2.1 on it and says that it's up to date.
I'm not sure how to get the app on the ipod now ?
I know this is probably more an apple issue than a denon issue but I was hoping someone might have had the same problem.
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