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Samsung Class Action Lawsuit Settlement for DLP TV's HL-P, HL-R, HL-S, and HL-T

post #1 of 30
Thread Starter 
FYI: I don't own this TV but read this on another forum, might be worth looking into if you're an owner of one of these TVs.

DLP's that are part of the settlement:
http://www.samsung.com/us/dlptvsettlement/

HL-P Series all models HL-R Series all models HL-S Series all models HL-T Series 4675SX/XAA, 5055S, 5055WX/XAA, 5075SX/XAA, 5675SX/XAA,5076SX/XAA, 5676SX/XAA, 6156S, 6156WX/XAA, 6176SX/XAA,6756WX/XAA,and 7288WX/XAA

Settlement Notice:
http://www.samsung.com/us/dlptvsettl...t%20Notice.pdf

How Can I Get This Reimbursement? To get your reimbursement for the
expense of an upgraded/replacement television by Samsung, you must submit a valid proof of claim within 180 days after the Settlement becomes final. To submit a valid proof of claim you must send the settlement administrator: (1) a completed proof of claim form, in the form attached to this Notice, including your name, address, the serial number of your Television, and a written promise that you personally paid the charge for which you are seeking reimbursement
and that this charge has not already been reimbursed by Samsung; and (2) a legible copy of receipt(s) showing the amount you paid in connection with the upgrade/exchange. Samsung will mail a reimbursement check to you within six (6) weeks after it receives your valid proof of claim or the Settlement Effective Date, whichever is later.

Settlement Agreement:
http://www.samsung.com/us/dlptvsettl...0agreement.pdf

Claim Form:
http://www.samsung.com/us/dlptvsettl...AIM%20FORM.pdf

It appears you need to get the repair done and submit your receipt within 180 days to be reimbursed. If the issue is not repairable Samsung will send you the same model or equivalent replacement.
post #2 of 30
Got an email from Samsung yesterday:
Quote:


From: Samsung Support
Date: Fri, Jun 18, 2010 at 3:58 PM
Subject: 170. Notice of Class Action Settlement
To: ****

Dear ****,

Our records show you own a Samsung DLP television HLR6168WX/XAA.
Under a class-action settlement, you might be eligible for a free repair or reimbursement of the repair costs that you have already paid.
Please see the attached notice(Class Action Settlement Notice.pdf)
regarding the settlement.
For additional information, visit our web site www.samsung.com/dlptvsettlement,
or call 888-899-7602 between 9am and 9pm EST.


Thank you,
The Samsung Service Team

From the Class Action Settlement Notice:
Quote:


Samsung will also exchange your Television for a refurbished DLP television of the same screen size and model or, if no such refurbished DLP televisions are available in Samsung's stock, Samsung will replace your Television with a more recent model DLP television or with a plasma or LCD television of a value substantially equivalent to the value of such a refurbished DLP televisions if, after the Settlement becomes final, you contact Samsung through the dedicated toll-free telephone number during the Warranty Extension, but (1) Samsung is unable to ship a necessary parts to its authorized service center within 15 days following the initial telephone diagnosis by Samsung, or (2) your Television requires an additional repair to correct the Shadow Effect during the Warranty Extension after it had been repaired to correct the Shadow Effect previously. This benefit enables you to avoid having to wait for an extended period for replacement parts or having to undergo more than one repair to correct the Shadow Effect.

I had the Shadow problem and replaced the light tunnel myself using multiple service documents directly from Samsung's service portal. This fixed the problem. A few months later, the issue was back and the shadow has simply become a part of life for the past couple of years.

According to the FAQ, this settlement covers reimbursements for non-authorized repairs:
Quote:


http://www.samsung.com/us/dlptvsettlement/faqs.html#5
The affected DLP was not repaired at a Samsung authorized service center. Will Samsung reimburse the repair cost?

Yes, if all the requirements for reimbursement are met.

This shows that through this settlement, Samsung recognizes non-authorized repairs (in my case a DIY repair).

Since my problem has returned and requires additional service for the same problem, I should be eligible for a replacement television.

We shall see...
post #3 of 30
One thing that jumped out at me when reading the documentation is that they'll reimburse for an ISF calibration that was rendered ineffective by the repair.

Quote:


the Settlement of this class action lawsuit provides for Samsung
Electronics America, Inc., and Samsung Electronics Co., Ltd. (collectively, “Samsung”), to offer
the following benefits:...
the refund of any money paid for the ISF Calibration of your Television if you
had previously paid for an ISF Calibration which was rendered ineffective due to
the repair of the Shadow Effect (“ISF re-calibration”);

More details about what they cover:
Quote:


D.
Refund of Expenses Relating to ISF Re-Calibration. If, before April 23, 2010,
1) you paid money for an ISF calibration after the installation of a light engine in connection
with a repair of the Shadow Effect, then you are entitled to receive a refund for such ISF re-
calibration upon your submission of a valid proof of claim, as described below.
How Can I Get This Reimbursement? To get your reimbursement for the ISF
re-calibration you must submit a valid “proof of claim” within 180 days after the Settlement
becomes final. To submit a valid proof of claim you must send the settlement administrator:
(1) a completed proof of claim form, in the form attached to this Notice, including your name,
address, the serial number of your Television, a written statement that the charge was for an ISF
calibration because of a repair of the Shadow Effect, and a written promise that you personally
paid the charge for which you are seeking reimbursement and that this charge has not already
been reimbursed by Samsung; and (2) a legible copy of receipt(s) showing the ISF re-calibration
charge. Samsung will mail a reimbursement check to you within six (6) weeks after it receives
your valid proof of claim or the Settlement Effective Date, whichever is later.
post #4 of 30
So I have a question. explain this to my like i am a 5 years old. Do I have to had the repair done to the light engine for me to get in this class action lawsuit. I had the color wheel replaced last year and on the invoice states that the light engine might fail due to this color wheel replacement. A few months later the TV no longer works. Did they extended the warrenty of all the parts on this tv or just certain parts. I am so confused.
post #5 of 30
this lawsuit was because of the failed Light tunnel, not the color wheel. In any event, I would call the number given and have them come out and try to get as much covered by Samsung as possible.
post #6 of 30
thanks I just called and told them the deal. they said they would come out and look at the tv for a $$$ and if it was the part then they would replace it. but since we already bought a sony to replace a $2700 tv that only lasted 4 years we are not putting anymore money into it. tryed explaining that to them but they were like oh well.
post #7 of 30
Since my HL-T6187 is not listed, is this shadow problem only with lamp-illuminated Sammy's and not LED-illuminated models? Or is the tunnel in my model an improved part that supposedly won't go bad?
Thanks.
post #8 of 30
I got this email from Samsung last week as well, however I'm not sure if my issue is covered under this class action settlement. I have an HL-S4266W that appears to be covered under this settlement, but I don't know if my "black grass" problem is related to the shadow problem being described in the settlement.

I'd hate to have to spend money for someone to come out to my house just to tell me that what I have is 1) not covered under this settlement, and 2) not repairable (which is what I have been told previously by Samsung).
post #9 of 30
My HL-R5667WAX had the problem but I got it repaired under the class action settlement.

Tech came out today and the repair took roughly 1 hr 15 mins.

First he replaced the little light tunnel mirror assembly, but the shadow appeared in different places, so he just replaced the whole light tunnel assembly.

TV works fine now.
post #10 of 30
What does the shadow look like? Could anyone kindly post pics?

Thanks,
post #11 of 30
I'd like a picture too. There were issues with my old 61 Sammy DLP where you'd see black splotches on light backgrounds. I read up and found that this was due to how the two screen pieces were assembled.
post #12 of 30
Hi, I owned a Samsung Model HLS 5086 Version PB02 and just resently change the bulb and after that I experience lots of white and black spots on the screen? what should I do?my unit is three years old,Am I still qualified for the replacement thing or will the Samsung people will fix it?Pls help....
post #13 of 30
"Since my HL-T6187 is not listed, is this shadow problem only with lamp-illuminated Sammy's and not LED-illuminated models? Or is the tunnel in my model an improved part that supposedly won't go bad?
Thanks."

Anyone?
post #14 of 30
Quote:
Originally Posted by Burbs View Post

Hi, I owned a Samsung Model HLS 5086 Version PB02 and just resently change the bulb and after that I experience lots of white and black spots on the screen? what should I do?my unit is three years old,Am I still qualified for the replacement thing or will the Samsung people will fix it?Pls help....

It's your DLP chip that TI made is defective. Call Samsung and they will arrange a local authorized service repair tech to come out and replace the chip for free.
post #15 of 30
My model number is NOT on the class action list notice from Samsung. I'm asking why, and assuming that whatever is failing on those models on the list, is a different, improved version on my model.
Does anyone know?

BTW, my TV has no problems whatsoever (knock on wood), but I think I'll get the red LED to have on hand in case mine eventually fails.
post #16 of 30
Received from Samsung this email/letter have an HLS 42" that had this issue and had the repair done this past January.
Mailed form off with receipts and copies of checks on 6/20, will post back when I hear something from Samsung.
Edit:
Here are some pics for people to reference what this is referring to.
http://www.samsungtvshadowclassactio...in/picture.sfx
post #17 of 30
bump to ask the same questionn re my HL-T6187:
Quote:


My model number is NOT on the class action list notice from Samsung. I'm asking why, and assuming that whatever is failing on those models on the list, is a different, improved version on my model.
Does anyone know?
post #18 of 30
Quote:
Originally Posted by Hank View Post

bump to ask the same questionn re my HL-T6187:

I don't know much about TVs but I can deduce a little, your TV based on a simple google search is a 'Slim' 'LED' TV
And the description alone says :
The new slim LED light engine from Samsung's new LED light engine replaces the arc lamp & color wheel design of previous DLP
So I would go with a quite possibly maybe yes that is why your TV is not covered, a lawsuit has to be very narrow, especially in Federal Court, they couldn't say 'all samsung TVs' or 'all light engines' they needed to be very direct about which light engines and its possible that this suit didn't go for those, it's not to say your TV doesn't experience the issue, nor that set of TVs couldn't be experiencing the issues as well, but Samsung points out that your model has a different light engine so it was most likely the reason to be excluded from the suit.
post #19 of 30
My first thought was that: must be the lamp-based DLP TV's. But, I noticed that several HL-T models are included and I think the HL-T's are LED-based.
Anyway, knock on wood, my set is still flawless. Thanks.
post #20 of 30
Hi,

Any words on the progress of this case? My HDTV is really bad with this Shadow problem and clicking on and off issue, and light engine showing redness color on pictures.

Thanks,

Quinten
post #21 of 30
I have seen the pictures Samsung posted of the problem and I am wondering if the "White Dot Plague" that seems to affect so many of the HLS4266W models is covered under this. Be nice if I could get that fixed so I could sell mine instead of just giving it away.
post #22 of 30
[color="Blue"]LukeSkieWalker: "I have seen the pictures Samsung posted of the problem and I am wondering if the "White Dot Plague" that seems to affect so many of the HLS4266W models is covered under this. Be nice if I could get that fixed so I could sell mine instead of just giving away."

My HLS4266W had the "White Dot" issue and with a great deal of persistance on the phone with Sammy Customer Service I was able to get it fixed outside of warranty NO CHARGE. Search it in this forum and you'll find threads. Be persistant with customer service and when you are turned down, ask for the supervisor and when they turn you down ask for their supervisor. Eventually you'll get to someone authorized to fix it. Good Luck!

My inlaws also have the HLS4266 but they have a different issue. There is an effect that makes the screen apprear to have water or clear oil under it. Most noticable on faces and lighter colors. They also have a shadow on both sides with 4 horizontal black lines spaced evenly apart within the shadow area. Anyone seen this?
post #23 of 30
Quote:
Originally Posted by LukeSkiewalker View Post

I have seen the pictures Samsung posted of the problem and I am wondering if the "White Dot Plague" that seems to affect so many of the HLS4266W models is covered under this. Be nice if I could get that fixed so I could sell mine instead of just giving it away.

Your "White Dot Syndrome" is another recognized problem that Samsung very likely will make good on regardless a warranty, receipt, or court settlement. To my limited knowledge there has not been a formal settlement regarding the white and/or black dots, and the dots are not related to the light tunnel shadow settlement.

I have an HLS4266WX-XAA with a single white dot. (It seems that more would appear with continued use). I've only this morning unloaded the set from my car as I was going to donate it to the local Goodwill on my next trip down to town when I got wind of a possible free repair. I've already bought another larger set. (I bought the 42" DLP set as a refurb for under $600. about three years ago, and don't still have the receipt.

I called 1-800-726-7864 (1-800-Samsung) this morning and all I had to say was "White dot problem" to set the repair in motion. After gathering my addressing and the set model number and serial number she gave me a repair ticket number and the name of the authorized service center that will be calling within two business days to set up an appointment for in-home (actually in-garage unconnected) repair.

Beautiful!

There was a stipulation: I had to agree to pay the service call charge if the problem is not related to the recognized bad chip or set of parts that cause the problem, which I agreed to readily even though their service center is some 25 miles away from here. She said that if that were the case the technician would advise me as to the cost of repair and I would be able to decide whether to go ahead. I'm unlikely to want to incur any large cost on that TV as I'd already put it out of my life, but who knows.

I've seen enough here to be confident that the problem with my set is the same problem so many other owners have described so I'm confident that this repair will be made at no cost to me.

I want to say that this episode has so far been a fine customer service experience and if it's how Samsung takes care of business when things go bad then I'm a vocal fanboy from here on, not that I wasn't amongst the quiet satisfied customer base before now.
post #24 of 30
Quote:
Originally Posted by Hank View Post

Since my HL-T6187 is not listed, is this shadow problem only with lamp-illuminated Sammy's and not LED-illuminated models? Or is the tunnel in my model an improved part that supposedly won't go bad?
Thanks.

My 2+ year old LED-based HL61A750 is having this problem now, just started - other owners are having the same issue. It does not appear that we are covered in this.
post #25 of 30
My Tv just developed 3 blacks dots sometime yesterday. I tried troubleshooting the problem by myself by cleaning the bulb and actually open the circular panel to see if something was stuck to the screen from the inside (hair/insect). None of that worked. I did notice the black dots disappear for awhile if I let the unit cool off. But after the unit gets "warm" 2-3 mins the dots reappear. To be honest it not that bad, but after some research the white dots are a major problem with these things and a class action lawsuit was filed. I called Samsung and they said the black dots don't fall under there lawsuit but it seems other people have been able to get repairs. Should I just lie to these *******s and tell em' that I have white dots, is this something I could fix myself?
post #26 of 30
Quote:
Originally Posted by kiddsilk69 View Post

My Tv just developed 3 blacks dots sometime yesterday. I tried troubleshooting the problem by myself by cleaning the bulb and actually open the circular panel to see if something was stuck to the screen from the inside (hair/insect). None of that worked. I did notice the black dots disappear for awhile if I let the unit cool off. But after the unit gets "warm" 2-3 mins the dots reappear. To be honest it not that bad, but after some research the white dots are a major problem with these things and a class action lawsuit was filed. I called Samsung and they said the black dots don't fall under there lawsuit but it seems other people have been able to get repairs. Should I just lie to these *******s and tell em' that I have white dots, is this something I could fix myself?

About 8-9 black dots on my 4676S recently. Trying to find out if this is the typical DMD failure as well.
post #27 of 30
first question i have 2 baseball sized dark shawdows on my screen, does this not fall in the settlement.

and second question if i dont have the problem now ......should i still fill it out......what if it occurs later.
post #28 of 30
I own a 61' Samsung HDTV DLP Model #HLT6189SX/XAA at 2 years it started to get white dots all over the screen (a known issue for SOME televisions said the Samsung Rep but NOT MINE of course) They WANT ME to PAY for the repairs approximately $600.00 - I called 1-800-SAMSUNG Got a load of crap how my model doesn't qualify and besides it's outside the warranty period. THIS IS A LOAD OF CRAP - If YOU KNOW you have faulty merchandise that people spend a lot of money on you should replace it period. Not to mention my color went out 2 days ago. I am so dissatisfied with Samsung. There is a Class Action Suit/Settlement on other issues for my model television for which I am not yet experiencing. I would like to know how to pursue a class action suit for my particular model. Since it is an known issue and Samsung has acknowledged the existence of a faulty chip how can I benefit from the existing "white dot" class action or will I need to start my own. Any ideas for me? And where to start?
post #29 of 30
I am very disappointed with SAMSUNG and their DLP HSL-xxxxx series TV. I had white dot problem, that I had to go back and forth for months before they came and fixed it. However, I have a new problem now. After turning on for half an hour, TV will start making cracking sound (like static). In the beginning, it will be spares but frequency will go up and will sound like a fire-crackers. At this point, TV will go silence (like MUTE). After turning off for about 15-30mins, TV will work like normal TV. But, problem of cracking will come back.

This TV is sitting in corner collecting dust. Samsung wants money to fix this TV. If anyone had this problem and fixed it, could you please respond to this post?

From now on... no more SAMSUNG product in my pocket/home.
post #30 of 30
Does anyone know if there's a class action suit regarding the "white dot" syndrome? I called Samsung and they kept on telling me that my model number is not on the list. How does one get on the list? Samsung is aware of the problem but does not want to take responsibility.
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