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"Official" Sony STR-DA3600, 4600, 5600ES Receiver thread - Page 11

post #301 of 321
Quote:
fbrooksr.........If you don't mind me asking how long did it take for Sony customer service, or relations to reply to you and offer this?
I'm in the same boat here, and I sent them my proof of purchase of my 5300es like they asked, and I seem to be getting the run around!
Unquote


Wow, I owe you a huge apology. I lost this site somehow and only just now found it again!!!! In response to your question... I did it all in the first and only conversation with Sony. They were helpful, apologetic and fixed the thing right away by sending me the replacement. I sent them the 5300ES in the old box. I now have a 3600ES for another application. Both work well. HOWEVER... teh 5600ES has now begun to very sporadically drop off for a second, then pop right back on. Deja vu! LEt's see if this worsens???? Once again, my sincere apologies!
post #302 of 321
Hey guys,

I have a 5400ES and have a new Panny 3D plasma arriving on Friday. I was wondering if the 5400 is compatible with 3D? My gut feeling is no, but I thought I would ask. I have a 3D Blu Ray player (S580). I am a complete newbie to the 3D thing. Thanks for any help.

Russell
post #303 of 321
If your bluray player has dual Hdmi outputs then you can run one to the receiver for sound and one to the tv for picture. Otherwise, no. The 5400 isn't 3d compatible. I know, it sucks. I have a 4400.
post #304 of 321
I don't know if anyone has experienced this, but every once in a while the sound cuts off for 1 or 2 seconds during playback of blu ray discs ONLY. Doesn't happen with DVDs. It doesn't really matter what title I throw in, but it does it it during random parts of a movie. Usually within the first 20 minutes is when the sound cuts off and it does it only ONCE. If the movie passes the 20 minute mark, that's an indication that the rest of the movie will play fine and I will NOT get any audio drop outs after this. Yes, I know this sounds weird, but it's true. I have a Sony BDP-S790 connected to my Sony STR-DA3600 receiver and paired with a Panasonic 50 inch GT30 plasma tv. Researching other forums, some have suggested changing the HDMI Deep Color on the blu ray player to OFF instead of AUTO. I have already changed the Deep Color setting to OFF, but the audio drop outs still occur. I have already swapped out the HDMI cables using cheap ones, expensive ones and everything in between. I'm beginning to think it's the receiver because this does not happen when the blu ray player is connected directly to the tv. Unfortunately, I love to listen to my surround sound so the receiver is always being used. Now, there are days that i can put a movie in there and nothing will happen, the movie will play fine from beginning to end. I know this is strange, but the audio drop outs are annoying nontheless. I hate to get rid of the receiver. I read somewhere were a guy was having the same issues I was, using a Sony ES receiver. He said he solved his problem by switching to an Onkyo. Go figure. Is there something I need to change under the "Settings" menu with the receiver? What about the blu ray player? What can I do to solve this?

BTW, the sound would cut off as well when I had the older Sony BDP-S780 connected to my receiver. I ended up giving that to my daughter.
post #305 of 321
Quote:
Originally Posted by jboo43 View Post

Hey everyone,


I have STR-DA5600ES and it's been working pretty great for the last year but recently the picture and sound started randomly dropping off. It lasts for a second or 2 and it comes back. I think it's a problem with HDMI-CP in which case I could try switching to HDMI pass-through and see if it still occurs. I'm running all monster HDMI 1000HD cables between the cable box, tv, blu-ray player and the receiver and it happens with either the blu ray or cable box selected so I don't think it's either of those. It could be a problem with the TV so my next step is try swapping the TV out to see if the problem still exists but I was curious if anyone else had a similar problem?


Thanks,

Jeff


--

Mitsu WD 82838

Sony STR-DA5600ES

Sony BDP-S1700ES

Aperion Intimus 5 / Bravus II (7.1)

Jeff,
I should've read the entire thread. I believe were having the same issues. Just to let you all know, I contacted Sony on this issue, the lady transferred me to the ES department. I spoke with a guy named Tony. Hands down, this was the rudest, most unprofessional individual I ever dealt with. He denied anything being wrong with their receivers and he kept coming up with excuses. I told him I've tried troubleshooting this in every way possible, but it wasn't enough for him. He said he never heard of such an issue with the sound suddenly cutting off. This guy sounded like he hated his job. Honestly, i just hung up on this guy. I cant believe sony has this guy working for them. What do I need to do to get my receiver replaced? Is there a specific phone number I need to call?
Edited by Audio5oh - 11/10/12 at 11:50pm
post #306 of 321
Yes I was replying to you post. The resetting receiver to factory defaults fix did not last. I had same experiece a the person from Australia. :-(

Please let me know if you discover anothre fix for this issue. Maybe Sony will update the software with the release of this falls new ES receivers. Thanks.
post #307 of 321
Quote:
Originally Posted by ambesolman View Post

If your bluray player has dual Hdmi outputs then you can run one to the receiver for sound and one to the tv for picture. Otherwise, no. The 5400 isn't 3d compatible. I know, it sucks. I have a 4400.

Well . . . that sucks. I guess that's a good excuse to buy a BDP-790S!
post #308 of 321
Quote:
Originally Posted by triumphrider74 View Post

Well . . . that sucks. I guess that's a good excuse to buy a BDP-790S!

That's what I'm talkin' bout! Until I can get a new plate with dual outs I'll just have to have 3d with old surround sound. Still sounds good just not HD good :/
post #309 of 321
I have had a STRDA3600ES for about 2 years now. Several months ago my TV started loosing picture and sound for a few seconds, when it started it was like once or twice a week. Lately, it has increased to several times a day. The receiver is in passthrough mode, using HDMI ports and the receiver is in standby mode. Just this past week I bypassed the receiver and connected the TV directly to the cable box, haven't lost the signal since. Sounds like there is an inherent problem with the passthrough on these receivers.
post #310 of 321
I have the exact same issue with a 3600 ES, started out once or twice a week, now its up to half dozen times a day, definitely has to do with HDMI passthrough
post #311 of 321
^^^Wow, I was just about to take the plunge on a 3600. I'm a big vintage Sony ES fan (DA5ES is my main receiver atm), but it looks as though it's time to try another brand?
post #312 of 321
Look at my previous post. The audio dropouts were intermittent, now, they are starting to occur everytime I put in a blu ray disc. It usually drops the sound once at the beginning, the sound returns back to normal after 1 to 2 seconds, then the movie plays fine afterwords. Yesterday I got 2 audio dropouts within 3 mintues of each other. One other thing I didn't mention is that sometimes, I get static coming from the two front main speakers only. I hear sound coming from the surround speakers and center speaker, but the fronts are nothing but static. I have to stop the disc, restart the movie again and the static will go away. Recently, I purchased a $300 Panamax surge supressor thinking this would help. Well, it didn't help. I'm sort of glad I'm not the only one having this issue. I am already looking into other brands such as Onkyo and Marantz. If you look at the Onkyo TX-NR818 thread, that model is having an issue where if you use the main HDMI output, the 24p signal will show up as jittery or not accurate on your hdtv.

BTW, I also connected the blu ray player directly to the tv, just to prove that the receiver is the problem. I NEVER had a single audio or picture drop out during this test. This proves the receiver has failed on me and everyone else.
Edited by Audio5oh - 11/26/12 at 8:50pm
post #313 of 321
This a cry for help! My DA5600ES has shut down. Not sure what caused this as nothing else is misbehaving. The receiver and everything runs through a Monster Power HTS 3600 MKII and everything else (Sony XBR, Dish Network DVR, Sony Google Blu-Ray box, B&W powered sub-woofer) are running fine. I have no standby light, nothing happens when I hit the power button, and switching plugs on the Monster has no effect. Thoughts anyone, please?eek.gif
post #314 of 321
Quote:
Originally Posted by fbrooksr View Post

This a cry for help! My DA5600ES has shut down. Not sure what caused this as nothing else is misbehaving. The receiver and everything runs through a Monster Power HTS 3600 MKII and everything else (Sony XBR, Dish Network DVR, Sony Google Blu-Ray box, B&W powered sub-woofer) are running fine. I have no standby light, nothing happens when I hit the power button, and switching plugs on the Monster has no effect. Thoughts anyone, please?eek.gif

ES receivers have a five-year warranty if you don't find a simple remedy.
post #315 of 321
Solved it, never mind... not that I was covered up with solutions. The Monster did its job and took a surge. Sacrificed some of its plugins. Changed to others and all is back.smile.gif
post #316 of 321

Power on receiver, Then TV - Press GUI Mode and then Menu - This allows on screen information to be displayed on your TV

Also, Make sure HDMI control is set on your TV if compatible

post #317 of 321
Okay, I have what is likely a really stupid question but I'm going to go ahead and put it out there. My 4600ES has been set up for the past couple years in what I assume is the standard way - all the HDMI inputs go into the receiver and one HDMI out goes to the TV. So here's my question: What, if any, disadvantage is there to running all my HDMI's directly to my TV (assuming I have enough) and simply running an optical audio or simple RCA's out from my TV's audio variable out and switching A/V inputs on my TV vs. on my receiver (i.e. no video into the receiver)?

I don't use my receiver that often and I'm kind of getting tired of turning it on just to switch inputs to another source like my PS3. (Strange, I know, but I really just use it to power my music in Zone 2.) The additional benefit I can see is that I could have something on the TV on mute (e.g. football game, video game) and have music playing in the background. From the beginning I've been really disappointed I haven't been able to do that. Seems like a pretty basic desire.

Thanks in advance for any replies.
post #318 of 321
Quote:
Originally Posted by BmrSnr View Post

Okay, I have what is likely a really stupid question but I'm going to go ahead and put it out there. My 4600ES has been set up for the past couple years in what I assume is the standard way - all the HDMI inputs go into the receiver and one HDMI out goes to the TV. So here's my question: What, if any, disadvantage is there to running all my HDMI's directly to my TV (assuming I have enough) and simply running an optical audio or simple RCA's out from my TV's audio variable out and switching A/V inputs on my TV vs. on my receiver (i.e. no video into the receiver)?

I don't use my receiver that often and I'm kind of getting tired of turning it on just to switch inputs to another source like my PS3. (Strange, I know, but I really just use it to power my music in Zone 2.) The additional benefit I can see is that I could have something on the TV on mute (e.g. football game, video game) and have music playing in the background. From the beginning I've been really disappointed I haven't been able to do that. Seems like a pretty basic desire.

Thanks in advance for any replies.

Depending on the TV, it will probably pass Dolby 5.1 over Toslink (optical) so what you propose should work. If you have a Bluray player that is capable of DTS-HD or Dolby TrueHD, you might want to keep it connected through your 4600ES via HDMI because those uncompressed digital audio formats will not pass through the TV. I do a mixture of both: TV sources, like TiVo or DirecTV or a cable box, which will at best give you Dolby 5.1 connect directly to the TV (through HDMI) and the sound can either be played over the TV speakers or through an optical connection to the 4600ES. The Bluray player is connected to the 4600ES through HDMI and the 4600ES HDMI output still goes to one of the TV's HDMI inputs. That gives me the best quality audio for Bluray discs and still lets me use TV sources with or without the 4600ES.

I would not use the RCA audio out from your TV to the 4600ES; that will only give you analog stereo sound, not Dolby Digital 5.1 (which is what HD TV has for audio).
post #319 of 321
Quote:
Originally Posted by BillJulyan View Post

Depending on the TV, it will probably pass Dolby 5.1 over Toslink (optical) so what you propose should work. If you have a Bluray player that is capable of DTS-HD or Dolby TrueHD, you might want to keep it connected through your 4600ES via HDMI because those uncompressed digital audio formats will not pass through the TV. I do a mixture of both: TV sources, like TiVo or DirecTV or a cable box, which will at best give you Dolby 5.1 connect directly to the TV (through HDMI) and the sound can either be played over the TV speakers or through an optical connection to the 4600ES. The Bluray player is connected to the 4600ES through HDMI and the 4600ES HDMI output still goes to one of the TV's HDMI inputs. That gives me the best quality audio for Bluray discs and still lets me use TV sources with or without the 4600ES.

I would not use the RCA audio out from your TV to the 4600ES; that will only give you analog stereo sound, not Dolby Digital 5.1 (which is what HD TV has for audio).

Thanks a lot for your reply. The only items I will have connected are my TWC cable box and my PS3. So you think I should just use my optical out on my TV? The main reason I was considering the RCA jacks was to take advantage of the variable audio out so that I could just adjust the volume on my TV and it would automatically adjust the volume on the receiver. Not sure if that's an option with the optical out.

Thanks again.
post #320 of 321
I guess it depends on the TV, but I think optical out can be either variable or fixed.
post #321 of 321
I need a little bit of help here. I purchased a 5600es 2 years ago (got it for a good price from a Sony Store here in Canada).

Decided today is the day I am going to hook up the network features of this receiver.

Or at least I thought I could.........

Anyways, I connected a nice 50 foot ethernet cable from the back of the receiver to the router for our home network here.

Now I go into the setup menu, Network features and ALL of them say "Feature not available".

I can't even display the firmware revision through the menu of this receiver. mad.gif

The Cable works fine with my Sony Blue Ray Player (firmware update worked beautifully on it.)
Just the receiver doesn't seem to have Networking capabilities.

Have I forgotten something here? Can anyone point me in the right direction?

Drewski7280
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