"Official" Sony STR-DA3600, 4600, 5600ES Receiver thread - Page 11

Quote:
fbrooksr.........If you don't mind me asking how long did it take for Sony customer service, or relations to reply to you and offer this?
I'm in the same boat here, and I sent them my proof of purchase of my 5300es like they asked, and I seem to be getting the run around!
Unquote


Wow, I owe you a huge apology. I lost this site somehow and only just now found it again!!!! In response to your question... I did it all in the first and only conversation with Sony. They were helpful, apologetic and fixed the thing right away by sending me the replacement. I sent them the 5300ES in the old box. I now have a 3600ES for another application. Both work well. HOWEVER... teh 5600ES has now begun to very sporadically drop off for a second, then pop right back on. Deja vu! LEt's see if this worsens???? Once again, my sincere apologies!

Hey guys,

I have a 5400ES and have a new Panny 3D plasma arriving on Friday. I was wondering if the 5400 is compatible with 3D? My gut feeling is no, but I thought I would ask. I have a 3D Blu Ray player (S580). I am a complete newbie to the 3D thing. Thanks for any help.

Russell

If your bluray player has dual Hdmi outputs then you can run one to the receiver for sound and one to the tv for picture. Otherwise, no. The 5400 isn't 3d compatible. I know, it sucks. I have a 4400.

I don't know if anyone has experienced this, but every once in a while the sound cuts off for 1 or 2 seconds during playback of blu ray discs ONLY. Doesn't happen with DVDs. It doesn't really matter what title I throw in, but it does it it during random parts of a movie. Usually within the first 20 minutes is when the sound cuts off and it does it only ONCE. If the movie passes the 20 minute mark, that's an indication that the rest of the movie will play fine and I will NOT get any audio drop outs after this. Yes, I know this sounds weird, but it's true. I have a Sony BDP-S790 connected to my Sony STR-DA3600 receiver and paired with a Panasonic 50 inch GT30 plasma tv. Researching other forums, some have suggested changing the HDMI Deep Color on the blu ray player to OFF instead of AUTO. I have already changed the Deep Color setting to OFF, but the audio drop outs still occur. I have already swapped out the HDMI cables using cheap ones, expensive ones and everything in between. I'm beginning to think it's the receiver because this does not happen when the blu ray player is connected directly to the tv. Unfortunately, I love to listen to my surround sound so the receiver is always being used. Now, there are days that i can put a movie in there and nothing will happen, the movie will play fine from beginning to end. I know this is strange, but the audio drop outs are annoying nontheless. I hate to get rid of the receiver. I read somewhere were a guy was having the same issues I was, using a Sony ES receiver. He said he solved his problem by switching to an Onkyo. Go figure. Is there something I need to change under the "Settings" menu with the receiver? What about the blu ray player? What can I do to solve this?

BTW, the sound would cut off as well when I had the older Sony BDP-S780 connected to my receiver. I ended up giving that to my daughter.

Jeff,
I should've read the entire thread. I believe were having the same issues. Just to let you all know, I contacted Sony on this issue, the lady transferred me to the ES department. I spoke with a guy named Tony. Hands down, this was the rudest, most unprofessional individual I ever dealt with. He denied anything being wrong with their receivers and he kept coming up with excuses. I told him I've tried troubleshooting this in every way possible, but it wasn't enough for him. He said he never heard of such an issue with the sound suddenly cutting off. This guy sounded like he hated his job. Honestly, i just hung up on this guy. I cant believe sony has this guy working for them. What do I need to do to get my receiver replaced? Is there a specific phone number I need to call?
Edited by Audio5oh - 11/10/12 at 11:50pm

Yes I was replying to you post. The resetting receiver to factory defaults fix did not last. I had same experiece a the person from Australia. :-(

Please let me know if you discover anothre fix for this issue. Maybe Sony will update the software with the release of this falls new ES receivers. Thanks.

Well . . . that sucks. I guess that's a good excuse to buy a BDP-790S!

That's what I'm talkin' bout! Until I can get a new plate with dual outs I'll just have to have 3d with old surround sound. Still sounds good just not HD good :/

I have had a STRDA3600ES for about 2 years now. Several months ago my TV started loosing picture and sound for a few seconds, when it started it was like once or twice a week. Lately, it has increased to several times a day. The receiver is in passthrough mode, using HDMI ports and the receiver is in standby mode. Just this past week I bypassed the receiver and connected the TV directly to the cable box, haven't lost the signal since. Sounds like there is an inherent problem with the passthrough on these receivers.

I have the exact same issue with a 3600 ES, started out once or twice a week, now its up to half dozen times a day, definitely has to do with HDMI passthrough

^^^Wow, I was just about to take the plunge on a 3600. I'm a big vintage Sony ES fan (DA5ES is my main receiver atm), but it looks as though it's time to try another brand?

Look at my previous post. The audio dropouts were intermittent, now, they are starting to occur everytime I put in a blu ray disc. It usually drops the sound once at the beginning, the sound returns back to normal after 1 to 2 seconds, then the movie plays fine afterwords. Yesterday I got 2 audio dropouts within 3 mintues of each other. One other thing I didn't mention is that sometimes, I get static coming from the two front main speakers only. I hear sound coming from the surround speakers and center speaker, but the fronts are nothing but static. I have to stop the disc, restart the movie again and the static will go away. Recently, I purchased a $300 Panamax surge supressor thinking this would help. Well, it didn't help. I'm sort of glad I'm not the only one having this issue. I am already looking into other brands such as Onkyo and Marantz. If you look at the Onkyo TX-NR818 thread, that model is having an issue where if you use the main HDMI output, the 24p signal will show up as jittery or not accurate on your hdtv.

BTW, I also connected the blu ray player directly to the tv, just to prove that the receiver is the problem. I NEVER had a single audio or picture drop out during this test. This proves the receiver has failed on me and everyone else.
Edited by Audio5oh - 11/26/12 at 8:50pm