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Extended Warranties and LCD, Thoughts? - Page 2

post #31 of 52
6/22/10 at 1:48pm
Price point and length of time(5 over 4years) I understand but I don't understand how the coverage is any less. What else can they(BB) cover?
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post #32 of 52
6/22/10 at 1:52pm
Well. Best buy only gives you same tech for same tech. Bs some places give you what you've spent on the set. Even if it was 3 years later. Big difference and better deal.
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post #33 of 52
6/22/10 at 3:15pm
Thread Starter 
Quote:
Originally Posted by JukeBox360 View Post

Yes. I will. Thank you. Sorry about my typing. I know. It can really suck lol

Happens when typing w/ thumbs (if from your phone).
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post #34 of 52
6/22/10 at 3:18pm
lol. Exactly.
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post #35 of 52
6/22/10 at 3:19pm
Thread Starter 
Quote:
Originally Posted by CedYou View Post

Price point and length of time(5 over 4years) I understand but I don't understand how the coverage is any less. What else can they(BB) cover?

I don't know if this is always the case - but I had one BB location tell me that things were not covered and that I'd need to replace out of pocket. (this was not with a big ticket item - like a LCD), but it did kindof make me think twice about getting their EW the next time.

As to coverage, I know that with most EWs they will cover everything that the manufacturer covers, but do you have to lug your set to an authorized service center (or ship at your expense) is where the level of service is really at!
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post #36 of 52
6/22/10 at 3:21pm
Best buy warranty covers anything that happens to the tv based on "normal use"
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post #37 of 52
6/22/10 at 3:33pm
Thread Starter 
Quote:
Originally Posted by JukeBox360 View Post

Best buy warranty covers anything that happens to the tv based on "normal use"

Correct - and most are still not covering accidental damage - ie a Wii remote to the front .

I'm looking for coverage for such, just not found anyone yet.
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post #38 of 52
6/22/10 at 3:55pm
Quote:
Originally Posted by PoweredPro View Post


Correct - and most are still not covering accidental damage - ie a Wii remote to the front .

I'm looking for coverage for such, just not found anyone yet.

I don't know ANYONE that covers problems caused by misusage.
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post #39 of 52
6/22/10 at 4:09pm
Quote:
Originally Posted by PoweredPro View Post

Correct - and most are still not covering accidental damage - ie a Wii remote to the front .

I'm looking for coverage for such, just not found anyone yet.

Can you imagine how much that warranty would be on a tv?? Imagine how many people would just "accidentally" drop the tv in that third or fourth year when something much better was out.
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post #40 of 52
6/22/10 at 4:13pm
What i don't get is we do have warrants like that for our laptops. And we even have some that cost just as much as some tv sets if not more.
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post #41 of 52
6/22/10 at 4:45pm
Quote:
Originally Posted by JukeBox360 View Post

What i don't get is we do have warrants like that for our laptops. And we even have some that cost just as much as some tv sets if not more.

I know cause I bought one for a toshiba laptop. It worked out though because that 17" toshiba laptop turn into a 24" iMac. I dropped the laptop in my haste to get down my stairs(I also broke a toe). Didn't spend a extra dime. It was a complete swap.
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post #42 of 52
6/22/10 at 5:40pm
Thread Starter 
Quote:
Originally Posted by CedYou View Post

I know cause I bought one for a toshiba laptop. It worked out though because that 17" toshiba laptop turn into a 24" iMac. I dropped the laptop in my haste to get down my stairs(I also broke a toe). Didn't spend a extra dime. It was a complete swap.

First off --- OUCH! Hope the toe is back to normal, as it sound's like it would hurt! Second - awesome job on the upgrade via EW!

I'm glad that you had coverage on the laptop! And this really goes back to the root of my initial question, LCDs are not disposable like many other of our electronics, so you need to make sure that you have great quality coverage (in-home, unless you enjoy taking your set to a repair shop, or shipping at your expense). And I'd recommend that you avoid big box EWs unless you like paying hundreds more than necessary.
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post #43 of 52
6/23/10 at 7:28am
Thread Starter 
What are your thoughts on CedYou's comment, should LCD EWs be like that of a laptop - or because of the nature of a LCD they should be serviced and not just tossed to the trash pile....
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post #44 of 52
6/23/10 at 8:59am
It would be nice to have that kinda coverage but I'm sure to many people would abuse it.
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post #45 of 52
6/23/10 at 10:11am
Thread Starter 
Quote:
Originally Posted by JukeBox360 View Post

It would be nice to have that kinda coverage but I'm sure to many people would abuse it.

I'd love to see it - I've also looked into stuff like TV Armor... I've got 4 kids (all under 10years old) so a rouge wii remote keeps me up at night!
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post #46 of 52
6/23/10 at 10:15am
lol. I've seen an armor that was made for people who use a wii. Idk how well it worked.
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post #47 of 52
6/23/10 at 10:21am
Thread Starter 
Quote:
Originally Posted by JukeBox360 View Post

lol. I've seen an armor that was made for people who use a wii. Idk how well it worked.

ROFL -- now you have me searching - there has to have been someone on youtube who's shot tests of the product! If you find em be sure to link it up.
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post #48 of 52
6/23/10 at 1:34pm
Quote:
Originally Posted by PoweredPro View Post

What are your thoughts on CedYou's comment, should LCD EWs be like that of a laptop - or because of the nature of a LCD they should be serviced and not just tossed to the trash pile....

A laptop is by definition a portable device meant to be carried around and in normal use is much more likely to suffer accidental damage than a living room tv set.

The cost of including coverage for accidental damage to a tv set in the warranty would be prohibitive and unfair to those without Wiis or those willing purchase protective devices so kids don't break the tv. The potential for warranty abuse is also very much present if accidental damage is covered. Perhaps offering accidental damage coverage as an extra-cost option on the wty is a good idea for parent's peace of mind.

I think it's fair to assume that the majority of non-accident related tv failures these days don't involve panel or backlight replacement but more likely a circuit board or power supply, so repair should be the first option if repair is feasible from the standpoint of parts availability or cost.

Whether these new tvs are throwaway items or not is largely dependent on parts support from their mfgs. This is already non-existent with many bargain brands.
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post #49 of 52
6/23/10 at 1:36pm
Thread Starter 
Quote:
Originally Posted by Steve S View Post

A laptop is by definition a portable device meant to be carried around and in normal use is much more likely to suffer accidental damage than a living room tv set.

The cost of including coverage for accidental damage to a tv set in the warranty would be prohibitive and unfair to those without Wiis or those willing purchase protective devices so kids don't break the tv. The potential for warranty abuse is also very much present if accidental damage is covered. Perhaps offering accidental damage coverage as an extra-cost option on the wty is a good idea for parent's peace of mind.

I think it's fair to assume that the majority of non-accident related tv failures these days don't involve panel or backlight replacement but more likely a circuit board or power supply, so repair should be the first option if repair is feasible from the standpoint of parts availability or cost.

Whether these new tvs are throwaway items or not is largely dependent on parts support from their mfgs. This is already non-existent with many bargain brands.

Totally agree with you on all points Steve!
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post #50 of 52
6/23/10 at 10:36pm
I would add a couple of points

1-competent tv repair techs are getting a little thin on the ground these days--it just doesn't pay that well, making the replacement option provided by most all extended warranties a valuable thing to have.
Ending up with a $2000 doorstop is just as likely due to lack of good technicians as lack of parts.

2-even with competent techs the cost of repair for a typical board failure or similar, including parts and labor, could and probably does exceed the cost of an extended warranty--figure in most areas $100 min. to come out to your house plus parts at full retail prices and additional labor to replace the parts. The old days of yanking all the tubes out of the back of a set and taking them to the tube tester in the supermarket for a quick $15 diy fix are long over.
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post #51 of 52
6/24/10 at 7:22am
Thread Starter 
Quote:
Originally Posted by Steve S View Post

I would add a couple of points

1-competent tv repair techs are getting a little thin on the ground these days--it just doesn't pay that well, making the replacement option provided by most all extended warranties a valuable thing to have.
Ending up with a $2000 doorstop is just as likely due to lack of good technicians as lack of parts.

2-even with competent techs the cost of repair for a typical board failure or similar, including parts and labor, could and probably does exceed the cost of an extended warranty--figure in most areas $100 min. to come out to your house plus parts at full retail prices and additional labor to replace the parts. The old days of yanking all the tubes out of the back of a set and taking them to the tube tester in the supermarket for a quick $15 diy fix are long over.

Steve I think that all of your points are valid, but they only point to the absolute need of having an extended warranty backed by a business that's been in the service industry and has a strong network of service centers and trained staff. Like that of Mack Warranty. You cannot be in the warranty service for more than 70 years (as they have) and not have a great track record. You can find the tech that will come out to your house (and most them will be the same guys that Mack would have sent out) but as you said the service visit will come with a price tag.

When you look at the price of a 3yr EW on a LCD <$2100, the cost for that coverage is than 10% of the retail value of your LCD, and you'd easily burn through that investment in the first service visit.
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post #52 of 52
6/30/10 at 11:02am
Thread Starter 
Quote:
Originally Posted by PoweredPro View Post

Steve I think that all of your points are valid, but they only point to the absolute need of having an extended warranty backed by a business that's been in the service industry and has a strong network of service centers and trained staff. Like that of Mack Warranty. You cannot be in the warranty service for more than 70 years (as they have) and not have a great track record. You can find the tech that will come out to your house (and most them will be the same guys that Mack would have sent out) but as you said the service visit will come with a price tag.

When you look at the price of a 3yr EW on a LCD <$2100, the cost for that coverage is than 10% of the retail value of your LCD, and you'd easily burn through that investment in the first service visit.

Something that just occurred to me - the Consumer Reports article that everyone likes to point out, when anyone talks about an Extended Warranty - well it was posted back in 11/206 - and revised the following year 11/2007. With just the changes in LCD sets from 2007 to now, is that article still valid?!
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