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LG also has floating blacks, probably worse than Panasonic

post #1 of 116
Thread Starter 
[I posted this in another thread but the title of the other thread is misleading and I couldn't change it]

I have an 50PS8000 (it should be the european version of the 50PS80) and, with a new panel (the previous one had a brighter patch so they agreed to exchange it) it has floating blacks, probably worse than the Panasonic.

I didn't believe it was a general problem, but I contacted LG to have the problem fixed and they told me that this is normal with their panels, as is normal with other brands' panels so they're not going to fix it.

Here you'll find the full story.

These are the videos I sent them do demonstrate the problem:

A synthetic test:



My tv playing it:



The tv showing a recording from the bbchd (play it with vlc) - LG told me the problem was in the recording and I should test with an "original blue(sic) ray ord dvd":



Here's the same problem with "an original dvd" as they asked:



And the tv showing these pictures (only the first seven)

post #2 of 116
Great videos, finally someone who "can make a proof video", so ppl that wasn't so difficult after all?!
Thanks olivluca.

(Now we can wait for the comments like..."its softer", "it's worse", "it's faster" or "better than panny") All in all...we have them all the way, and obviously WILL have them for many years to come, more or less...sad but true.
post #3 of 116
Well mine doesn't do that at all. And yours didn't until they replaced the panel. I'm guessing you didn't get any results with the EECB then?
post #4 of 116
my lg pj350, is coming tomorrow. im not gonna be happy if it does this. but im coming from a crappy sharp lcd. i probably can live with it. as long as it doesn't get worse.
post #5 of 116
:/ could someone with a G20 please please try that test video too ?
post #6 of 116
Great example......I've been wondering just what "Floating Blacks" looked like since my Panny S1 does not do it.
post #7 of 116
How about the LG 2010 plasmas then?
post #8 of 116
No floating blacks on my 2010 LG Plasma, with 500 hundred hours on it.

Keep in mind, the OP is talking about a previous generation European model. Why he is posting about it on several threads, including the Panasonic ones, on a North American Forum, is a bit mystifying.

If it were a standard problem, on the European models, then surely their must be some sites that have threads dedicated to the problem?
post #9 of 116
Quote:
Originally Posted by greenland View Post

Keep in mind, the OP is talking about a previous generation European model. Why he is posting about it on several threads, including the Panasonic ones, on a North American Forum, is a bit mystifying.

Well on a bad day I'd be tempted to say that this should be renamed the "Floating and Rising Blacks Forum" as there seems to be a steady flow of postings on that topic no matter what the nominal model being discussed. It's something people just can't say enough about, it seems.
post #10 of 116
Well, from these videos this is a lot worse than the floating blacks on my Panny S2.
post #11 of 116
I recently finished the calibration of my 50 pk550. This was the first machine I calibrated following ISF-rules. So I spend many hours with the screen and next to the calibration signals I played a lot of various test discs just to see how things worked out.
I had nothing happening like described here.

If I see those pictures I think of lousy signals ...... I can hardly believe that the plasma makers (be it LG, Panasonic or Samsung) do this decidedly.
I believe in the "blackest black"stories but I think the "floating blacks" are just made up by people that do not handle their equipment right.
post #12 of 116
Quote:
Originally Posted by Brent Hutto View Post

Well on a bad day I'd be tempted to say that this should be renamed the "Floating and Rising Blacks Forum" as there seems to be a steady flow of postings on that topic no matter what the nominal model being discussed. It's something people just can't say enough about, it seems.


I guess if it is a real problem, and it appears to be for some owners of Panasonic 2010 units, it makes sense to dedicate a thread to it. I just took a look back at the OP's posting history on his problem with his 2009 European LG model. It turns out that he had the panel changed on the unit, because he was noticing a lighter spot on the screen. When he got it back, with the new panel installed is when he started experiencing the "floating blacks" issue that he is now talking about, so it appears to be a problem related to how the repairs were handled, and who knows if the installed a new, or used panel? It appears to be a one of a kind issue, and he would appear to be making too large a projection; "that it happens on LG models, "probably worse than Panasonic", just based on his experience with his one 2009 European unit, after it had gone through transplant surgery.

Here is what he posted back on 4/17/2010

http://www.avsforum.com/avs-vb/showt...=#post18496965

"Hello, I just received my tv sent for repair (an lg 50ps8000, the european version of the ps80 but without ethernet) due to a brighter patch on the screen.

They replaced the panel but I'm not sure they calibrated it properly (difficult to demonstrate without a colorimeter, but the thx preset doesn't seem right compared to what I saw before).

Anyway, I found that the black level raises with only a small amount of white (or any other color). I know that a plasma screen would do that when there's a lot of bright spots, but not with only a small one, and I don't remember seeing it before.
I prepared a small test video here, that's just a black background with a small white square turning on and off.

While it doesn't happen with the video, I also noticed that sometimes the black level doesn't restore itself back to the "normal" level even with no white spots on the screen! (though it resets if I slowly put on the screen a white patch and take it back again).

Is it normal or does it actually point to a badly calibrated panel?"
post #13 of 116
Quote:
Originally Posted by marconist View Post

If I see those pictures I think of lousy signals ...... I can hardly believe that the plasma makers (be it LG, Panasonic or Samsung) do this decidedly.
I believe in the "blackest black"stories but I think the "floating blacks" are just made up by people that do not handle their equipment right.

Thanks for calling me a liar.

I think Panasonic did it to make bright scenes brighter, and dark scenes darker. They just didn't count on rapid switching between the two. The stepdown in brightness levels is obvious; even my wife noticed it with no prompting from me.

95% of content is fine. It's just that extra 5% where it shows up and takes you out of the movie.
post #14 of 116
I've spent numerous hours playing games and watching movies on my 50PK550, which I calibrated myself with my i1 LT and Color HCFR. I've never once noticed anything like those videos.

Without reading the through the whole link that the OP provided, how do we know that all "image enhancement" features are disabled? Dynamic contrast and ECO modes come to mind. I'm not saying that anyone is wrong, but those are things that need to be addressed, and should've been in the original post.
post #15 of 116
Thread Starter 
Quote:
Originally Posted by greenland View Post

I guess if it is a real problem, and it appears to be for some owners of Panasonic 2010 units, it makes sense to dedicate a thread to it. I just took a look back at the OP's posting history on his problem with his 2009 European LG model. It turns out that he had the panel changed on the unit, because he was noticing a lighter spot on the screen. When he got it back, with the new panel installed is when he started experiencing the "floating blacks" issue that he is now talking about, so it appears to be a problem related to how the repairs were handled, and who knows if the installed a new, or used panel? It appears to be a one of a kind issue, and he would appear to be making too large a projection;


@greendland, no, I don't think that this is a normal issue for LG panels, but that's what LG told me when I asked them to fix the issue, if you don't believe me I can send you the emails they sent me. I'm not the only one with this issue or that had the same answer from LG.
So they either lied to me to cover up the issue or this is really a general problem with LG panels.
Either case doesn't leave LG in a good position.

@shaddix, I didn't try the EECB yet since I couldn't gather enough emails I contacted THX though and they asked for more details. Crossing fingers
post #16 of 116
Thread Starter 
Quote:
Originally Posted by marconist View Post

If I see those pictures I think of lousy signals ......

Nope, play the test videos on another display and you'll see that the signal is ok

Quote:
Originally Posted by marconist View Post

I can hardly believe that the plasma makers (be it LG, Panasonic or Samsung) do this decidedly.

Me neither, but that's what LG told me.

Quote:
Originally Posted by marconist View Post

I believe in the "blackest black"stories but I think the "floating blacks" are just made up by people that do not handle their equipment right.

All the tests were done in THX mode, don't know what you mean by not handling the equipment right.
post #17 of 116
Thread Starter 
Quote:
Originally Posted by Big Brad View Post

Without reading the through the whole link that the OP provided, how do we know that all "image enhancement" features are disabled? Dynamic contrast and ECO modes come to mind. I'm not saying that anyone is wrong, but those are things that need to be addressed, and should've been in the original post.

As I said to marconist, all of this happens in THX mode, that automatically disables any picture "enhancement" as well as any ECO mode.
In fact the first reply from LG was just like yours, then they made up some other excuse ("it's in the recording, try with an original disk") and finally, when I showed them the problem with an original disk, they told me it's normal, every panel does it, including those of competing brands (again, I extend to you the offer I made to greenland to forward the emails I received from LG, in case you don't believe me).
post #18 of 116
Since it only happens with the THX settings, then it clearly is not a problem with the panel. It is how the THX software is operating. Your problem is with THX certification, not with the LG unit.

I seem to recall that Panasonic had a problem with their 2009 THX settings, and they later released an update patch to fix it. Have you checked to see if LG has released any update patches, that the service people might have failed to update?
post #19 of 116
Thread Starter 
Those tests were done in THX mode, just to make sure to have an "optimal" setting with no dynamic contrast and other picture "enhancements", but it doesn't happen only in THX mode.
In any case I contacted THX to ask about the issue.
LG told me they have no updates (I asked for one since the integrated player doesn't respect the aspect ratio with some files that should work according to the specifications), which, BTW, is another lie (I know there's at least one later firmware revision, though I don't know what issues it solves).
post #20 of 116
It makes me laugh, someone comes on this forum to educate themselves before making a purchase, and pretty much find they need to compromise with all Plasma makers: Panasonic's blacks can float and rise, LG can float, Samsungs can buzz. Pioneers are nearly gone.

Makes LCD look tempting lol.
post #21 of 116
Quote:
Originally Posted by redwolf4k View Post

Makes LCD look tempting lol.

unless plasma can get it's act together in the next couple years, I will be going with the best local dimming lcd for my next set.

SED would have solved all these problems
post #22 of 116
Thread Starter 
Quote:
Originally Posted by redwolf4k View Post

Makes LCD look tempting lol.

Unfortunately those have issues too
And remember, they come from the same companies, so you'll have to deal with the same service reps
post #23 of 116
I think the title of this thread needs to be changed, as it reflects only your particular tv and not all of LG plasmas. I have the 50PS80 and mine does not exhibit this behavior whatsoever. Your panel is bad and it is surprising that the lg guy told you a bunch of BS.I do feel bad for your situation. That **** would bug the hell out of me.
post #24 of 116
Thread Starter 
Quote:
Originally Posted by Dianabol5mg View Post

I think the title of this thread needs to be changed, as it reflects only your particular tv and not all of LG plasmas.

But according to the LG rep it is a feature of their plasmas (he actually told me it was to improve the picture, go figure), not a fault, that's why I used this title. edit: he also told me that the only TVs that don't do this are led with local dimming.
I also think it's a load of BS to avoid exchanging the panel, though looking at this forum I saw at least a couple of people with the same issue, maybe it's more widespread, maybe there's a lot of variability between panels.
In any case, either if it's true or it is BS, I think it's good to know what you're facing if your panel develops an issue during the warranty period and how LG qualifies these issues.

Edit2: and, again according to this LG rep, the service center consulted with the product engineers to say that my panel is OK according to them (without even checking it BTW, neither the service center nor said product engineers), so it's either more BS or it denotes a global problem, not limited to a specific model or factory (the emails they sent me are a real gold mine).
post #25 of 116
Quote:
Originally Posted by Dianabol5mg View Post

I think the title of this thread needs to be changed, as it reflects only your particular tv and not all of LG plasmas. I have the 50PS80 and mine does not exhibit this behavior whatsoever. Your panel is bad and it is surprising that the lg guy told you a bunch of BS.I do feel bad for your situation. That **** would bug the hell out of me.

+1

LG has had their issues but NEVER with floating blacks. This kind of thread title is what spreads misinformatiion......and there is enough of that on the internet.

OP, reps have been known to sometimes give out wrong information. Sorry that you are having problems with your LG though.
post #26 of 116
Thread Starter 
Quote:
Originally Posted by keyoctave View Post

OP, reps have been known to sometimes give out wrong information.

But since they're LG reps, it's an official, even if wrong, information.
Edit: and about the "never", well, just look at my videos. Search also for messages from offlines and MarkRichard. Never say never
Edit 2: I do agree that the "probably worse than Panasonic" part could be misleading, since it's based on my personal assessment of what I saw on video about Panasonic's floating black, and I know first hand that it's very difficult to capture it on video.
Edit 3: I edited the original message to remove the reference to Panasonic in the title, but it still appears in the index page.
post #27 of 116
your videos make this look much worse. i barley notice this if ever at all. i have the 42inch pj350. i still like this tv more than any lcd i have seen. & more than most plasma's once set up right this tv has unbelievable color. amazing picture! for $500.00 its the holly grail. as far as im concerned
post #28 of 116
Thread Starter 
Quote:
Originally Posted by motogp View Post

your videos make this look much worse. i barley notice this if ever at all.

Lucky you. Live is worse than in the videos.
post #29 of 116
i will try to post a video! of my unit. i do notice the backlight changing brightness. but its to suttle. i have to strain to see it.
post #30 of 116
Quote:
Originally Posted by motogp View Post

i will try to post a video! of my unit. i do notice the backlight changing brightness. but its to suttle. i have to strain to see it.

Yours changes because you have dynamic contrast enabled. This thread is misleading as it indicates that floating blacks is a problem with LG plasma sets which is incorrect.
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