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New Onkyo TX-NR5008 & TX-NR3008 - Page 9

post #241 of 8630
Quote:
Originally Posted by James A. McGahee View Post

Thanks for the reply. Anyone who gets the 3008 or 5008 please let us know whether the speaker static problem is still around or not. Thanks-

My 3008 had no static, nor did my 3007 before it.
post #242 of 8630
This information is for Canadian shoppers and is easy to find at Canadian Border Services over the Phone.

There are no import duties on H/T, A/V RECEIVERS to CANADA no matter where they are built only local sales tax is charged I guess thats the HST now @12%.

Speakers only have a duty of 6.5% + the 12% HST if not built in North America including Mexico.

Since N.A.F.T.A. there has been no duties on products made in North America when shipped from North American Manufacturers including Mexico.

Canadian SRP not MSRP but SRP is $3199.99 CAD for the TX-NR5008 = $3050.oo USD

US MSRP is $2699.99 USD a difference of $500.00 USD on MSRP alone.

Not only that if you purchase speakers with your receiver with as little as a 5.1ch system the US Dealers will offer 30%-40% off US MSRP on the entire purchase.

You fellow Canucks please sit down before you do the math.

This carnage has gone on way to long and as a Canadian consumer I have held my tongue for several years now on this subject.

Recently there has been appalling price differences on equipment in Canada that I can't ignore Canada SRP $45110.oo CAD while US MSRP $31500.oo + 30% - 40% off on package as small as only 5.1ch system = approx $20475.00 USD + $1000.oo USD shipping = $ $21475oo USD = $22600.oo CAD.

Our dolllar isn't that low $45110.oo CAD - $22600.oo CAD = $22510.oo CAD

I could buy 2 - 5.1 ch packages with that savings and have money left over for some Audiophile wires or go all out with a 9.2ch system with my Onkyo TX-NR 5008 add a Panasonic 65" 3D plasma and player combo with glasses a good power conditioner and audiophile wiring all under $30K including shipping.
For system that would cost well over $50k CAD in CANADA.

Some of he American dealers I have spoken with think we have to pay more for electronic products because we have to pay higher taxes to cover our Universal Health Care System.

Thats not the case at all it's the Importers and or Distributors setting this bogus SRP figure that all Canadian authorized retailers have to follow.

This figure that is used is not a Manufactures Suggested Retail Price but called an SRP I assume that is Suggested Retail Price but it doesn't say who suggested it now is does it ?

What do you think of the Big Electronics Manufactures who allow this appalling price gouging carnage of Canadian Consumers?

Most Canadian Electronics Manufactures equipment is cheaper in the US Why ?

It's not cheaper because I have to pay $20k for Grannies dentures in CANADA now is it?

If it's made in Canada why are we paying extra to these Importers and Distributors to buy in CANADA ?

Please PM me if you are interested in forming a CANADIAN CONSUMER SHOPPING CLUB for fair prices on electronics.

OH NO Now I've got the target on my back instead of my wallet lol

Oops did it again I better get a flack Jacket and move to Kevlar country.
Kevlaaaaar Speeeeeeakers that is lol
post #243 of 8630
Anyway you can open a Canadian political price debate under another new topic WOODY?

I'm more interested in 3008-5008 XT32 fixes or any updates concerning the firmware problem. Everyday that goes by and the 30 day count to my return
policy gets closer the more I have to think about pulling wires and packing my 5008 up for a refund...

So if Chris wants to let anymore info out that would be greatly appreciated. Until then I have the box open and will ship this thing back to the store I bought it from on a wim..........
post #244 of 8630
I've been following this thread from the beginning and am now looking for some friendly advice. I recently purchased a Denon AVR-3311CI which has worked very good for the past 47 days but now has developed an issue with passing HDMI signals from my TW digital cable box to my Samsung 3D plasma. I'm now seeing horrizontal "snow static" streaks across the display every 10-15 seconds which is annoying. I removed the Denon from the signal path by connecting the cable box directly to the TV and the static dissappears. I also changed HDMI inputs on the Denon but the problem exists on the other inputs as well indicating an issue with the receiver. Oddly the problem does not occur with the HDMI signal from my Samsung BD player.

Any way, I'm planning on returning the Denon and possibly replacing with the Onkyo 3008. I received a quote today from an authorized dealer for $1399(!) which unfortunately does not include a return policy to them if the unit is defective. They would help me get service from Onkyo but will not exchange the receiver themself in exchange for the low price.

What do you guys think? Should I gamble and grab this unit at this great price or go with another reseller for $130 more who offers a 30 - day exchange policy?

Thanks for your advice and comments.
post #245 of 8630
Shnapper Quote: "Anyway you can open a Canadian political price debate under another new topic WOODY?" end quote

I could start that as topic but I have to start where the other Canadians are looking for advice on were to buy.
The Onkyo TX-NR3008 & 5008 are products that many Canadians and I want to know why our price is $3199.oo CAD SRP while the same product is only $2699.oo USD MSRP in the US.
It is now available for under $1800.oo in the US

Our Canadian dollar isn't that low and there is no import duty on A/V Receivers into Canada so I'm compelled to inform all consumers US and Canadians
of this appalling price discrepancy and why do we have to pay more for products made here in CANADA than we have to pay in the US?

I welcome constructive criticism but don't just tell me to go away because I won't until I get directions lol
post #246 of 8630
where to buy Onkyo in Canada at a non-ripoff price. Our politicians are all corrupt, the left AND the right got together to make our pockets light.

I'd say 10% of our ripoff money is being spent to buy our public servants with expensive lavish gifts of hookers, fancy dinners, and 11.1 pre-processors
post #247 of 8630
Just receive information from Onkyo, that 3008+5008+5508 are delayed to end of september.

Probably due to solve the Audyssey XT32 problem.
post #248 of 8630
Really strange, because there is supposed to be a new firmware (3008) already available to solve this problem, as has been mentioned in a German forum.
Something doesn't go together here....
post #249 of 8630
Hi,

Quote:
Originally Posted by gurkey View Post

Really strange, because there is supposed to be a new firmware (3008) already available to solve this problem, as has been mentioned in a German forum.
Something doesn't go together here....

Believing in an "instantaneously generated" correction firmware isn't easy... but let's keep the Faith...

Hugo
post #250 of 8630
Seems to be the birth of a new class of products: "instant firmware".
You name a problem and within a day or so you get a "taylor made" firmware update...
post #251 of 8630
Quote:
Originally Posted by gurkey View Post

Really strange, because there is supposed to be a new firmware (3008) already available to solve this problem, as has been mentioned in a German forum.
Something doesn't go together here....



The "new" FW was a downgrade from XT32 to XT, that was the "solution"
in Germany............
post #252 of 8630
Quote:
Originally Posted by asterix007 View Post

Just receive information from Onkyo, that 3008+5008+5508 are delayed to end of september.
P

What??? If this is true, than this whole story is becoming a nightmare...

I'm still waiting on my 3008 ordered last week, it's supposed to arrive by next Monday or Tuesday, I'll have to check in with my supplier to see what's happening. I guess that's why it was so delayed... I'm in Montreal, Canada.

It's my first experience with Onkyo, and until now, it's not great and I don't even have the receiver yet!!! OMG.

What's taking Onkyo so long to fix this firmware issue? People are going to be tempted to buy something else if they don't act fast.

If you look at other threads in this forum (including the official Audyssey thread) people have stated the problem since late August. That's already close to two weeks heads up time...

If anyone has precise information, please post it here...

Thanks.
post #253 of 8630
The TX-NR5007 & 3007 have disappeared from the show rooms at the local retailer.

Is there a recall going on ?
post #254 of 8630
OK Boy's a friend is the assistant manager of the local retailer. I have to go see him today about a 50" TV for my church I will see what info I can squeeze out of him get back to you all later today.

It's not the end of the world it's the beginning of a better product. Cheers
post #255 of 8630
What do you mean by ... so long?
It was just days ago, that this XT32 problem has been confirmed.
Other issues in earlier models took sometimes month to be fixed...

Quote:
Originally Posted by Orangevee View Post

What??? If this is true, than this whole story is becoming a nightmare...

I'm still waiting on my 3008 ordered last week, it's supposed to arrive by next Monday or Tuesday, I'll have to check in with my supplier to see what's happening. I guess that's why it was so delayed... I'm in Montreal, Canada.

It's my first experience with Onkyo, and until now, it's not great and I don't even have the receiver yet!!! OMG.

What's taking Onkyo so long to fix this firmware issue? People are going to be tempted to buy something else if they don't act fast.

If you look at other threads in this forum (including the official Audyssey thread) people have stated the problem since late August. That's already close to two weeks heads up time...

If anyone has precise information, please post it here...

Thanks.
post #256 of 8630
The 3007 and 5007 have disappeared from the dealer shelves because they are discontinued, mostly sold out and the dealers make room for the upcoming successors. Because of the higher price nature of these models, the remaining stock is probably rather small and prices will rise somewhat for the remaining few.

PS.: I am talking about brand new ones...
post #257 of 8630
Hi again,

Quote:
Originally Posted by CBdicX View Post

The "new" FW was a downgrade from XT32 to XT, that was the "solution"
in Germany............

... but still no reason to loose Faith, as this downgrade firmware to MultEQ XT instead of MultEQ XT32, can't be anything else than specific to the xxx8 series, even though it contains instructions for the xxx7 series...

Real pro-activity!

Hugo
post #258 of 8630
Quote:
Originally Posted by gurkey View Post

The 3007 and 5007 have disappeared from the dealer shelves because they are discontinued, mostly sold out and the dealers make room for the upcoming successors. Because of the higher price nature of these models, the remaining stock is probably rather small and prices will rise somewhat for the remaining few.

You can still get reconditioned ones, and the price seems to be decreasing, not increasing. A m a zon still has the 3007, too, and says it's in stock.
post #259 of 8630
Quote:
Originally Posted by gurkey View Post

What do you mean by ... so long?
It was just days ago, that this XT32 problem has been confirmed.

I can understand that it might not feel long to you, and I respect that, but to others, like me, it seems like for ever. My TX-NR3008 is on its way (should arrive early next week, I'm in Canada and will be getting one of the first units here). So it stresses me out to hear that there is an issue with the product before I even get it. It's my first experience with an Onkyo product, and I was expecting it to be flawless, especialy given the high price tag (it retails for 2,500$ in Canada).

So to help all users out, here are the facts and timeline:

-User jmalto first talked about the issue on August 28th (post #98 in this thread). So it has already been 12 days already since the issue was first talked about (as of September 8th)

-The issue was also discussed in the official Audyssey thread the next day so Chris K. from Audyssey was made aware of the situation on the 29th of August.

-On the 31st of August, folks at Audyssey were investigating into the reported issue and Chris K. stated that there was a firmware bug affecting the first batches of Onkyo TX-NR3008/5008s produced.

-Chris K. of Audyssey got into communication with folks at Onkyo Japan on the 31st of August. Apparently, Onkyo US wasn't aware of the issue, so Chris kindly gave them a heads up as well.

-On September 3rd, Chris mentionned that Onkyo would be posting the firmware update to correct the issue as quickly as they can.

Folks at Audyssey worked VERY hard through the labor day weekend to help out engineers over at Onkyo.

Thumbs up to the folks over at Audyssey, who have worked in collaboration with Onkyo folks to speed up the firmware update creation.

-It's now 19h on September 8th, and still no sign of the update on the Onkyo website though...

-Rumors suggest the firmware update should be available by the end of this week... Let's hope this is true.
post #260 of 8630
Quote:
Originally Posted by Orangevee View Post

I can understand that it might not feel long to you, and I respect that, but to others, like me, it seems like for ever. My TX-NR3008 is on its way (should arrive early next week, I'm in Canada and will be getting one of the first units here). So it stresses me out to hear that there is an issue with the product before I even get it. It's my first experience with an Onkyo product, and I was expecting it to be flawless, especialy given the high price tag (it retails for 2,500$ in Canada).

So to help all users out, here are the facts and timeline:

-User jmalto first talked about the issue on August 28th (post #98 in this thread). So it has already been 12 days already since the issue was first talked about (as of September 8th)

-The issue was also discussed in the official Audyssey thread the next day so Chris K. from Audyssey was made aware of the situation on the 29th of August.

-On the 31st of August, folks at Audyssey were investigating into the reported issue and Chris K. stated that there was a firmware bug affecting the first batches of Onkyo TX-NR3008/5008s produced.

-Chris K. of Audyssey got into communication with folks at Onkyo Japan on the 31st of August. Apparently, Onkyo US wasn't aware of the issue, so Chris kindly gave them a heads up as well.

-On September 3rd, Chris mentioned that Onkyo would be posting the firmware update to correct the issue as quickly as they can.

Folks at Audyssey worked VERY hard through the labor day weekend to help out engineers over at Onkyo.

Thumbs up to the folks over at Audyssey, who have worked in collaboration with Onkyo folks to speed up the firmware update creation.

-It's now 19h on September 8th, and still no sign of the update on the Onkyo website though...

-Rumors suggest the firmware update should be available by the end of this week... Let's hope this is true.

How many firmware drops have you worked on? Not to be offensive here.

I can tell you they take time, there are about a million process points you are unaware of. Chris is awesome, but you have to remember Audyssey is a small company compared to Onkyo. Chris and his team can make tactile decisions very quickly, Onkyo is a huge bureaucracy in comparison.

Things to consider:

a)interdepartmental testing
b)already identified bugs and in-process code changes (other than our X32 one)
c)final QA testing (I know it already slipped out the door broken, the answer to that is always more process).
d)Legal dept

there is way more to add to the list.
post #261 of 8630
Here's a frustrating update...

It's 19h15 on September 8th (Eastern time).

I just called the Onkyo USA product support team and again (like yesterday), I was told by the tech that they weren't aware of the Audyssey MultEQ XT32 issue and that they hadn't received any memo on this issue.

How frustrating is that???

It's UNACCEPTABLE to me, an end user, to be MORE INFORMED about an issue plaguing a company's product than the company support techs themselves!!! This is pathetic.

I've spoken to two different techs in two days, and they were completely dazed and didn't even know what I was talking about.

So obviously, the guy couldn't give me a timeframe as to when the firmware update would be released... He said to simply check the website from time to time.

At least if the folks at Onkyo were ALL made aware of this, it would give us the feeling that they are actualy working hard to correct the issue...

How do you expect a company to release a FW when the majority of its staff has no clue what's going on and that people on these forums are more aware than them?

I don't know Onkyo all that much, it's my first experience with them, but are they good in general? Do they give good service and release FW updates in timely manners?

Thanks.
post #262 of 8630
Quote:
Originally Posted by mcsoul View Post

I can tell you they take time, there are about a million process points you are unaware of.

Yes, but although I can appreciate this, I still can't get over the fact that when contacting the support department on a given product, they aren't even aware of a given situation, almost TWO WEEKS after the initial problem was discussed...

Onkyo Japan was made aware of the issue at the end of August, and were in direct contact with Chris from Audyssey, who also gave a heads up to Onkyo USA about the issue.

So I would expect, AT THE BARE MINIMUM, that all customer service and support techs are given a memo clearly indicating the issue in order to be able to GIVE BETTER CUSTOMER SERVICE.

I can understand a company having an issue with a product, as long as they stand behind their product and work hard at it and obviously, give you updates on where things are headed to correct the issue.

It takes two seconds to generate a short paragraph they can post on their website letting people know about the issue and the FW update will be available soon.

Because have you thought about users of the 3008/5008 who don't visit the AVS Forum (or other dicussion forums) and simply try out the product and think it's crap because of an issue they aren't aware???

That to me is bad, because that user would never buy an Onkyo product ever again, simply because he was not informed...

That's my 2 cents.

I just hope everything turns out well, and quickly, for the buyers of these receivers.
post #263 of 8630
Quote:
Originally Posted by Orangevee View Post

Yes, but although I can appreciate this, I still can't get over the fact that when contacting the support department on a given product, they aren't even aware of a given situation, almost TWO WEEKS after the initial problem was discussed...

Onkyo Japan was made aware of the issue at the end of August, and were in direct contact with Chris from Audyssey, who also gave a heads up to Onkyo USA about the issue.

So I would expect, AT THE BARE MINIMUM, that all customer service and support techs are given a memo clearly indicating the issue in order to be able to GIVE BETTER CUSTOMER SERVICE.

I can understand a company having an issue with a product, as long as they stand behind their product and work hard at it and obviously, give you updates on where things are headed to correct the issue.

It takes two seconds to generate a short paragraph they can post on their website letting people know about the issue and the FW update will be available soon.

Because have you thought about users of the 3008/5008 who don't visit the AVS Forum (or other dicussion forums) and simply try out the product and think it's crap because of an issue they aren't aware???

That to me is bad, because that user would never buy an Onkyo product ever again, simply because he was not informed...

That's my 2 cents.

I just hope everything turns out well, and quickly, for the buyers of these receivers.

I understand your frustration, but it could have taken them 20 days just to figure out their customers with failing units did not have their heads up their a$$ (that in fact Onkyo had theirs up there having released it this way).

We really have very little data, compared to the full picture, Chris already stated that the original fcs (first customer shipment) units have the problem but the currently shipping ones do not. What is the difference, we can assume it was only firmware, but we honestly do not know what the entire difference is. There are many aspects to firmware burns, sometimes there is a flat text file that adjusts tunable parameters to the final burn-on-device-copy, that can file rev but the base firmware not be reved at all; other times, a portion of the burn-to-device process or even (though doubtfully in this case that failure to test during manufacturing resulted in this issue) test process may have changed.
post #264 of 8630
Quote:
Originally Posted by Woody B View Post

OK Boy's a friend is the assistant manager of the local retailer. I have to go see him today about a 50" TV for my church I will see what info I can squeeze out of him get back to you all later today.

It's not the end of the world it's the beginning of a better product. Cheers

sorry I will try again tomorrow
post #265 of 8630
I am looking to buy a new receiver and considering that some people here have upgraded from a 3007/5007 to 3008/5008 is it worth the money to go with the new models. I am running a PT-AE4000u so 3d is not a need, I will be running the new Klipsch Reference V RF-7 II,RC-64 II, RS-64 II x 2, for a 7.2.

I have seen the 5008 as low as 1999 but the 5007 I have found at 1479 including shipping.

(I know Fry's had them at 1299 but I don't know if they still have stock and also I am located in BC so I will still have to pay the 9.5% tax which makes the price = $1422 in which case I would rather have it shipped for free at 1479 and save myself a 3hour drive + gas)

If anyone has suggestions, know's of better deals for the 5007 or can recommend places to purchase I would love to know.
post #266 of 8630
I have been a reader of this forum for years but didn't register until last month. I have an Onkyo 989 and decided to upgrade. I received my NR3008 today from Newegg and I called Onkyo tech support 800 # here in the US. They told me they are working as quickly as they can on a solution to the problem and they gave me a reference # and took my phone # and said they would be contacting users who have called about the problem as soon as they have a firmware update ready.
post #267 of 8630
Quote:
Originally Posted by inder19 View Post

I am looking to buy a new receiver and considering that some people here have upgraded from a 3007/5007 to 3008/5008 is it worth the money to go with the new models. I am running a PT-AE4000u so 3d is not a need, I will be running the new Klipsch Reference V RF-7 II,RC-64 II, RS-64 II x 2, for a 7.2.

I have seen the 5008 as low as 1999 but the 5007 I have found at 1479 including shipping.

(I know Fry's had them at 1299 but I don't know if they still have stock and also I am located in BC so I will still have to pay the 9.5% tax which makes the price = $1422 in which case I would rather have it shipped for free at 1479 and save myself a 3hour drive + gas)

If anyone has suggestions, know's of better deals for the 5007 or can recommend places to purchase I would love to know.


Fry's has the 5007 for $1299? I hope that's true in Plano, Tx!
post #268 of 8630
>>
Quote by Orangevee:
>>Originally Posted by gurkey View Post
What do you mean by ... so long?
It was just days ago, that this XT32 problem has been confirmed.<<

I can understand that it might not feel long to you, and I respect that, but to others, like me, it seems like for ever.
<<

I didn't mean to defend Onkyo, but usually it takes some time to get something out of the door corrected. Otherwise they might introduce new problems with the solution...
post #269 of 8630
I had a response from Audyssey founder Chris K. tonight in regards to the issue with 3008/5008 receivers...

We are testing the release version of the update from Onkyo in the next few hours.

Regards,
Chris


So it seems as if Onkyo might have the "final" firmware ready and are waiting on Audyssey guys to test it out.

Hopefully, we see this firmware update on the Onkyo website by the end of the week...

This is the first good news since the issue was talked about in late August.
post #270 of 8630
Hi guys,

I'm considering buying either the 1008 or the 3008 model by Onkyo and running a 9.2 surround sound system using wides + heights + 2 powered subwoofers (they will be using the pre-outs of course). Of course, C, L, R and L& R Surr as well.

I already have the speakers -- wides/heights/L/R/C/Surr's are rated 80 watts (though they can peak higher than that by a good margin) / 6 ohms / 86dB sensitivity.

I usually listen at moderate to low volume levels in a rather small room, with Audyssey Volume engaged and set to Medium. I think this would tend to reduce the potential for large spikes in volume/current, so this is germane.

That's a lot of speakers, and I'm aware that most receivers, certainly Onkyos budget and mid-range receivers, lose a great deal of per channel power as one adds speakers.

Given my situation, I suspect the 1008 would probably suit me just fine. But I value your opinions as well of course. If the extra two amps in the 3008 would have an appreciable impact, given the above context, I'd love to know that before I buy.

Thank you so much if you can spare a few moments to help me think this through. :-)
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