New Onkyo TX-NR5008 & TX-NR3008 - Page 119

Audyssey is an excellently well implemented example. Imagine if he could come over here to confirm things with the Onkyo tech support team, or they with him on the Audyssey thread for example.

I really don't care about proactive teams unless it is an "official" rep team from the company. That info you provided seems like a ridiculous method, but completely inline with large corporations who are incompletely not the same page as their enthusiasts. (Even with the enthusiasts always being the driving force behind their products.)

I could see myself possibly being helped by these "swat" people in the past. Something like that does not even come close to the type of impact of what I was talking about would have, though.

Hey all,

I called Onkyo tech support. Wasn't on hold for more than a minute. Spoke with "Bill" and he asked what model number I was calling about and I asked when it was manufactured and without asking my serial number, he put me on hold for less than a minute and came back saying "last year." I told him that I wanted to give him my serial number so that I could be given the specific month as I knew that others were able to obtain that information. He said I would have to call back on Monday and speak with "Customer Relations" as they were the ones that would be able to look up that information with the serial number. -- Guess I'll be calling back on Monday.

I wanted to know though, because I noticed part of the serial number has "DC10" and I am wondering if that means December 2010? These are the 5-8th digits in the number. Any of the owners who know theirs was manufactured in December have that sequence in their serial number? And those owners who know theirs was manufactured in a different month have a different sequence such as "OC10" for October or "NV10" for November?

EDIT: I would fall under category 2. Though my pops/static are nowhere near as bad as some of the other members have displayed (via recordings). Also, to make a note, I have the 3008 and I wonder if this is affecting one more than the other?

i'd keep an eye on the unit & i'd be pushing it hard to see the how & when soon ...

Ha !

I also have that DC10 in my serial # but he said Oct 2010.

Not sure I believed him by the sound of his voice. Then again 10 is the 10th month ...so who knows.

I know there's a way to read these serial codes..I'll have to look around..screw onkyo.

PS; A minute wow ...maybe they are reading this thread or me telling the supervisor about how long I was on hold several times did something. I think you just got lucky

Yeah it's cool
windows desktop in 1080P & 60" wide .....;P

damn even the NBC.com streamed shows look great

Hrmm... I guess we may never truly know when it was manufactured without something that is stamped or printed on the actual receiver.

And yeah, perhaps I was lucky... We will see what Monday has in store for me though.

I'll be calling my Dealer tomorrow to register my concern. I will then do some testing.

My 3008 switched off the other day while watching a movie. I didn't understand why at the time, but maybe I've just found out the reason.

Mine also has DC10.

I fall in category 2.

We should be able to narrow down our manufacture dates based on what version of the firmware they came with. Mine came with version 1031-0200-0310-2101. The firmware update instructions from the Onkyo web site lists three update dates and what issues were addressed in each one. Unfortunately, they don't include the corresponding version numbers. The dates are:

November 11, 2010
October 27, 2010
September 17, 2010

Since mine didn't come with the latest firmware, I presume mine was manufactured before mid-November of 2010.

Does anyone know which version numbers correspond to each date?

that was a self protection mode .. call your dealer !

one of those firmware was to FIX the bug in Audyssey !

anyone know which one it was?

I didn't buy my AVR till they had fixed that bug
when I heard they fixed the bug is when I started selling recording gear to do the Major up-grade

rebuilding speakers /adding two more
The UPA-7 & the Mighty TX-NR5008

now if they would just ship the UPA-7

Unfortunately I didn't check my version before updating: I didn't know how to find out. But, I was able to update it to the latest version. So then, yes, that means that mine could not have been manufactured in December. Rather, as you state, prior to November 11. That is unless they shipped units with the newer firmware before releasing it to the public through their website or the update feature through the receiver?

Today I'm a happy owner the Onkyo 3008... Until I started reading this thread.

Damn, it was just delivered an hour ago, and now I'm 2nd guessing if I should keep it or not. I didn't know most were having so many issues.

Mine came with Version 1051-0400-0310-2101

Purchased Newegg 12/15/10

Don't know if pre Oct 27

Do a firmware update !
It's only a certain manufacturing date window that has this problem ..

if the unit says "No Firmware Needed" Yer Cool !

So those who need an update are the only ones having issues?

One of the perks was to get free Pandora, and other internet music stations... Damn, let me pray right now.

You can get Pandora from more than the AVR. Obviously not only from the PC, but also from a BluRay and a TV--each one I have has a slightly different implementation in terms of features. For instance, I believe the Blu-Ray offers the ability to register more than one Pandora account, which would be useful for households >1.

Lets play a game...

Those that have the DC10 in their serial ..

I will post the number /letter before and after my serial number ( DC10 ) like bookends.

Then the next person post their bookends that would come after my bookends.

This way we won't have our full serial number up. I think we all have 16 numbers and then a space with a letter which would be 17 ..eh ?

OK here goes..Looks like an airplane number

7DC10X

Very few people are having the snap pop problem..remember there are 120
pages here and it's only reared it's head in the last 20 pages.

You will be good I'm sure

I do this through my PS3 with PS3 Media Server. It streams my iTunes music from a PC. Works great. I can also now control my PS3 over my network using ORemote through HDMI CEC. Works flawlessly.

no it's not that broad yet it's just a few units soo far , we are trying to nail it down now !

I can do it via my xbox360 but don't want to turn on xbox. My laptop is alwyas on so I just want to stream from laptop to AVR.

Glad to know it can be done and will look into this weekend if I have time.

Thanks for the reply

Will somebody post their numbers that come after and before my numbers ..please?

If each person does this we might be able to figure out the date.

More eyes looking at the serial number will help..It's like








"Ask The Audience" on who wants to be a Millionaire..They are always right

I forget U gotta 3008 or 5008 ? mine is an 8ball

Were you playing the 3008 at loud volumes? What speakers are you using (4ohm)? Could be an issue with the unit itself or you could possibly be pushing the 3008 to protect mode. I recall checking the temperature of my Onkyo 805 but could not remember the button sequence. I did a quick google and found it. So if the newer Onkyos still have the capability to check the operating temperature try this:

Turn on the unit. Press the display button and while holding it down, press the power button once. Release the display button and then hit the tone button once. It will bring up the temp on the display and you can monitor it and see how high it goes.

It took me a few attempts to get the temperature to display as you are trying to remember the button sequence. When I get home I am going to try to see what the operating temperature of my 886 is. Not really a concern as I'm just curious as to what temperature it runs at.

Bill

My 3008:
7DC107

You can do it rather easy with Windows 7. The problem I had was streaming from iTunes without converting all of the files. With PS3 Media server i did not have to. It also streams movies in iTunes so it worked well for me. I have an XBox too but have not used it for media for whatever reason.

Since I'm one of those with issues, let me say that if you can return it opened within some reasonable window, there would seem to be no harm in trying it out, since you already have it in hand. I loved mine for the first few weeks, until I started noticing issues with the sound which got worse. I still like how feature rich the unit is, and how great the whole system sounds when it plays properly, and the value proposition vs. the competition.

But I would really spend a lot of time learning about it and experimenting with settings, and leaving it run a lot while in the evaluation mode, because mine did not play with such distortion when I first used it. Though there are a few of us here with issues, and I'm sure a few more with issues that are unaware of the fact that their AVR has issues, there is probably a majority here with no significant issues. But what may be more important to a new buyer is what percentage of recent owners are having issues, as opposed to what percentage of all owners are having issues, which is hard to gauge from the small sample here. And even if there is a faulty batch of hardware, that does not necessarily mean all such units are faulty--so you may never see a problem with your particular AVR.

However, my advice would be different for someone who has not already ordered one based on my anecdotal experience.

Great thanks... It is strange that only a few units are doing this when they all have the same hardware/software installed.

Btw, I just checked and mine is a DC10F if that really means anything.

Silmott,

What issues are you having with your 3008?

Bill

Mikewarrior: DC10F
Blue Rain: DC10X
Maskclone2k (myself): DC107

Seems like the digits preceding the DC10 are probably the same. So, I wonder if the numbering sequence was A-Z and then 0-9 or the reverse...?