Originally Posted by CobraPA
I've mailed them just now. I plan on calling them tonight as well. I am also trying to get one of their HD Radio docks (UP-HT1) to work and it seems to have similar issues to the network and usb. Plugged in to the universal connector and it seems to not be visible at all. Selecting PORT shows 'not compatible' (or something similar) and then switches to 'All channel stereo'. But the '>' seems to do nothing, as do the other controls mentioned in the manual related to controlling the HD radio box. Maybe the unit is dead, or maybe the dock connector isn't enabling like the net/usb weren't. I don't know yet.
I've received responses from Onkyo USA to both my questions. Just now in an email about the network startup problem. They say they are aware of the problem and are working on it, and to check the website for updates. This is good news, as when I called them two days again, their response the following day was that they were still investigating.
They responded to my HD Radio problem as well, telling my the HD Radio was bad and I would need to replace it.
I've got to say, the one or two day response to email and phone calls is refreshing. I'm not used to hearing much back when I try to get help from tech support.
CBdicX, our report may have helped. I gave them a detail description based on how you told me the network would not start, then start when the cable was pulled. When they called me yesterday they where still investigating, but the email today says they are aware of the problem. I take that as a good sign.
Some additional details:
While on the phone with Onkyo a couple days ago, talking about the network not enabling problem, the rep keep suggesting I disable DHCP. I would ask if I should then setup a manual IP address. And he would say something like 'no, it will get an automatic address then...' Which didn't make any sense. But thinking that maybe there was some sense in there somewhere, I turned off DHCP tonight to see what would happen (without doing a static network config), letting the settings default. The net and usb menus now come up after the 30 second startup delay without hanging! Of course, the network doesn't work, but I bet with a static IP it would be ok, so there's a workaround. And if you then turn on DHCP again, the network comes up fine...