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New Onkyo TX-NR5008 & TX-NR3008 - Page 273

post #8161 of 8630
Quote:
Originally Posted by deano86 View Post

Yes, unfortunately the design issue of the excessive heat coming from the video/audio processing chips located on the HDMI board continue to be an issue with Onkyo models... Why they don't have proper heat sinks on these very hot running chips escapes me.. I have an automatic thermostat controlled cooling setup on my 3008. It kicks in 2 cooling fans drawing out the hot air that I have sitting directly above the HDMI board on the back half of the receiver.It activates when the temp gets above 80 some degrees and automatically shuts off when it goes below. Works fantastic and haven't had any problems with the receiver.

I recommend fans to everyone using these AVRs, but that didn't lessen my issues with the unit. I've had my 5008 in for service 2 separate times for the same problems which Onkyo acknowledges. My ownership has been very disappointing to say the least.
post #8162 of 8630
Quote:
Originally Posted by bakerwi View Post

Quote:
Originally Posted by deano86 View Post

Yes, unfortunately the design issue of the excessive heat coming from the video/audio processing chips located on the HDMI board continue to be an issue with Onkyo models... Why they don't have proper heat sinks on these very hot running chips escapes me.. I have an automatic thermostat controlled cooling setup on my 3008. It kicks in 2 cooling fans drawing out the hot air that I have sitting directly above the HDMI board on the back half of the receiver.It activates when the temp gets above 80 some degrees and automatically shuts off when it goes below. Works fantastic and haven't had any problems with the receiver.

I recommend fans to everyone using these AVRs, but that didn't lessen my issues with the unit. I've had my 5008 in for service 2 separate times for the same problems which Onkyo acknowledges. My ownership has been very disappointing to say the least.

It's a great shame that they seem to have carried over this problem from the x007 to the x008 series (unless it is, perhaps, only the early x008s that were affected, during the transition). The issue was well known on the x007s, although, to be fair, my own 5007 never showed any problems (cooled by external fans all its life) up to the time I sold it. It was partly instrumental in my decision to choose the 5509 prepro as the next unit - I figured they would get less hot than the AVR, but in reality, as it is the HDMI board that generates the heat, there's probably little to choose between a 5009 and a 5509. 

 

HST, according to data released by Gfk, Onkyo has sold more than 7,000,000 AVRs worldwide since entering the market in 1987 and has a staggering 35% of the UK market, is the best selling brand in France and number 2 in Germany - so it's likely that the problems, disappointing though they are, represent a very, very small percentage of overall sales.

post #8163 of 8630
Quote:
Originally Posted by bakerwi View Post

I recommend fans to everyone using these AVRs, but that didn't lessen my issues with the unit. I've had my 5008 in for service 2 separate times for the same problems which Onkyo acknowledges. My ownership has been very disappointing to say the least.

Wow, that really sucks... I would subscribe to the "3 strikes and your out" with this.... One more issue and I would demand a replacement; not that it would be easy to get Onkyo to follow through. But, I would demand to speak to someone higher up until it happens. How has it been since the 2nd service?
post #8164 of 8630
Quote:
Originally Posted by deano86 View Post

Wow, that really sucks... I would subscribe to the "3 strikes and your out" with this.... One more issue and I would demand a replacement; not that it would be easy to get Onkyo to follow through. But, I would demand to speak to someone higher up until it happens. How has it been since the 2nd service?

My understanding (I believe I read somewhere) is that if the unit has to be repaired 3 times for the same failure, then Onkyo will indeed replace it, but with what? At that point I would expect a 5009 or a 5010 (preferably a 5009 as the flahship AVR should have "external in", which has been removed from the 5010). Hopefully, after this last repair the issue is resolved, because I do like the unit.
post #8165 of 8630
Quote:
Originally Posted by bakerwi View Post

I recommend fans to everyone using these AVRs, but that didn't lessen my issues with the unit. I've had my 5008 in for service 2 separate times for the same problems which Onkyo acknowledges. My ownership has been very disappointing to say the least.

Unfortunately, the 9 fans I have didn't help.
post #8166 of 8630
Quote:
Originally Posted by Eldiablos View Post

Unfortunately, the 9 fans I have didn't help.

What would 9 fans accomplish that one or two properly placed fans couldn't? The goal is to help remove the hot air; not suck in dust and dirt and attempt to create a hovercraft!biggrin.gif
post #8167 of 8630
Quote:
Originally Posted by deano86 View Post

What would 9 fans accomplish that one or two properly placed fans couldn't? The goal is to help remove the hot air; not suck in dust and dirt and attempt to create a hovercraft!biggrin.gif

It is all part of a vented rack. Two 140 mm on the receiver drawing out the heat from the receiver, then three 120mm on the top of the rack drawing out the heat that was drawn out from the receiver. Then 4 80mm fans cooling the other devices on the lower levels. I did not have any dust issues with my setup, and my automatic thermostat kept things very cool. I know you probably had some mental picture of nine house fans or something all blowing on a receiver. It was designed to keep the Onkyo cool which it did wonderfully, but I guess no matter what you do, crap is still crap.
post #8168 of 8630
Quote:
Originally Posted by bakerwi View Post

My understanding (I believe I read somewhere) is that if the unit has to be repaired 3 times for the same failure, then Onkyo will indeed replace it, but with what? At that point I would expect a 5009 or a 5010 (preferably a 5009 as the flahship AVR should have "external in", which has been removed from the 5010). Hopefully, after this last repair the issue is resolved, because I do like the unit.

Yeah it would be covered under the Magnuson-Moss Warranty Act. The Magnuson-Moss Warranty Act is the federal “lemon” law in the United States that governs warranties guaranteed by manufacturers on consumer goods, including electronics like televisions.

Here is the link for more details: http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
post #8169 of 8630
Ahh, now I get the 9 fans! My bad! That sounds like a very good setup for cooling that would be super beneficial for your equipment..... in most cases, that is! Unfortunately, the issue with your receiver was plain and simple a bad component I guess.
post #8170 of 8630
Quote:
Originally Posted by deano86 View Post

Ahh, now I get the 9 fans! My bad! That sounds like a very good setup for cooling that would be super beneficial for your equipment..... in most cases, that is! Unfortunately, the issue with your receiver was plain and simple a bad component I guess.

No worries. I didn't give a very detailed explanation on my first post and I am sure as most people would think, 9 fans is a lot without the context as to how they were used. It would be very easy to mess up proper air flow with 9 fans. My post was just frustration in buying a receiver that fails after I took such steps to ensure cool running. Especially after the very first 5008 I bought was doa and now my second one is failing due to faulty board. But at least I have the extended warranty, though I suspect the receiver will be spending that extended warranty time in service.
post #8171 of 8630
I am also having this exact same issue -- greyed out menu items (remote control setup, network and firmware update) and the "A" where the speakers should be. Unusual that these all seem to be popping up at the same time. Anyone else ever have other issues? i've already have mine serviced about 9 months ago for an issue with the volume.
post #8172 of 8630
Quote:
Originally Posted by mcgannonator View Post

I am also having this exact same issue -- greyed out menu items (remote control setup, network and firmware update) and the "A" where the speakers should be. Unusual that these all seem to be popping up at the same time. Anyone else ever have other issues? i've already have mine serviced about 9 months ago for an issue with the volume.
Whatever the component is that's responsible, it appears to have a real world MTBF of about 2 years.

The only thing I can say is that I'm glad it happened while the warranty is still active because it would have REALLY pissed me off if it failed just after the warranty expired. Mine was purchased Dec 2010. Was great until it first exhibited these symptoms probably 2 months ago, (or a week or two before I first posted about it here, I don't even recall exactly now). Had an extractor fan over the right rear since the first few weeks.

How long has everyone who's experiencing this problem had theirs?


Max
post #8173 of 8630
Quote:
Originally Posted by djbluemax1 View Post

Whatever the component is that's responsible, it appears to have a real world MTBF of about 2 years.
The only thing I can say is that I'm glad it happened while the warranty is still active because it would have REALLY pissed me off if it failed just after the warranty expired. Mine was purchased Dec 2010. Was great until it first exhibited these symptoms probably 2 months ago, (or a week or two before I first posted about it here, I don't even recall exactly now). Had an extractor fan over the right rear since the first few weeks.
How long has everyone who's experiencing this problem had theirs?
Max

Mine I bought Dec 19th 2010.
post #8174 of 8630
So on these warranty repairs at an authorized Onkyo center, how long is the repair warrantied? If the repair say is warrantied 90 days and the warranty on the rest of the unit expires during that period is only the repair still under warranty?
post #8175 of 8630

Onkyo x007 and x008 owners with problems - vote here to let Onkyo know what you think!

http://www.avsforum.com/t/1429155/onkyo-x007-and-x008-owners-with-problems-vote-here-to-let-onkyo-know-what-you-think

 

Click here to vote now!

post #8176 of 8630
Quote:
Originally Posted by mcgannonator View Post

I am also having this exact same issue -- greyed out menu items (remote control setup, network and firmware update) and the "A" where the speakers should be. Unusual that these all seem to be popping up at the same time. Anyone else ever have other issues? i've already have mine serviced about 9 months ago for an issue with the volume.


Just got word back from the authorized service center: It's a bad HDMI board and needs to be replaced. Hopefully that fixes the problem.
post #8177 of 8630
Quote:
Originally Posted by mcgannonator View Post

Quote:
Originally Posted by mcgannonator View Post

I am also having this exact same issue -- greyed out menu items (remote control setup, network and firmware update) and the "A" where the speakers should be. Unusual that these all seem to be popping up at the same time. Anyone else ever have other issues? i've already have mine serviced about 9 months ago for an issue with the volume.


Just got word back from the authorized service center: It's a bad HDMI board and needs to be replaced. Hopefully that fixes the problem.
My service center must be slow. They've had it for over a week now and still haven't called me.


Max
post #8178 of 8630
Okay... Here are some questions for all the active 3008/5008 owners here:

1- unit
2- time of ownership
3- average amount of use per week
4- external fan for cooling?
5- remote/ribbon cable issue? How long after purchase?
6- HDMI board issue? How long after purchase
7- other issues?

Here are my answers

1- 3008
2- 14m
3- <10h/week
4- No external cooling
5-7- No issues so far.
post #8179 of 8630
1 - 5008
2 - 22 months
3 - 25h per week
4 - yes
5 - no
6 - yes 21 months
7 - no
post #8180 of 8630
1 - 5008
2 - 22 months
3 - ~20h/week
4 - Yes
5 - No
6 - Yes. About 17-18 months
7 - No
post #8181 of 8630
1 - 3008
2 - 20 months
3 - 25-30h/week
4 - no, but it's sitting in an open space (top shelf)
5 - no
6 - no
7 - no
post #8182 of 8630
Quote:
Originally Posted by Toknowshita View Post

Okay... Here are some questions for all the active 3008/5008 owners here:
1- unit
2- time of ownership
3- average amount of use per week
4- external fan for cooling?
5- remote/ribbon cable issue? How long after purchase?
6- HDMI board issue? How long after purchase
7- other issues?


Here are my answers
1- TXNR-5008
2-1 3/4 yrs
3-IDK ? per week but I believe it has close to 4800 hrs.total when it died.
4- OF COURSE
5-June of 2012
6-could the same as above
7-DID NOT READ " PURCHASE FROM A AUTHORIZED DEALER" ; so even though IT IS a known issue that is affecting every unit. they will not fix.so the folks I did purchased the unit said they was but NOT.

Edited by ILOVEMYHDTV - 10/7/12 at 7:45pm
post #8183 of 8630
1 - 3008
2 - 14 months
3 - 35 hours/wk
4 - no fans first 8 months (out in open), 6 months fans (semi-enclosed)
5 - not yet
6 - not yet
7 - quirky connection issues sometimes when first turning on but suspect the issue may be with cable box
post #8184 of 8630
Quote:
Originally Posted by Toknowshita View Post

Okay... Here are some questions for all the active 3008/5008 owners here:
1- unit
2- time of ownership
3- average amount of use per week
4- external fan for cooling?
5- remote/ribbon cable issue? How long after purchase?
6- HDMI board issue? How long after purchase
7- other issues?

And mine ...
1- 5008
2- 20m
3- 35h/week
4- Temperature sensor exhaust fan on Onkyo shelf
5- Possible unresponsive remote.
6- Yes? Greyed Network, Speaker Relay Won't Activate. Started ~ 18 months
7- None I'm aware of - Currently in shop ~ 16 days
Edited by bmcleod - 10/6/12 at 3:15pm
post #8185 of 8630
1- unit
2- time of ownership
3- average amount of use per week
4- external fan for cooling?
5- remote/ribbon cable issue? How long after purchase?
6- HDMI board issue? How long after purchase
7- other issues?



1- 5008
2- 18 months
3- < 3 hours/week (without unit for approximately 6 weeks for multiple repairs)
4- external cooling - Yes
5-7- All the above with 2 separate repairs. 1st occurence 4 months after ownership.mad.gif
post #8186 of 8630
1- 3008
2- 3-4 years
3- 20 hrs/wk
4- no
5 - ??? I use a third party remote
6 - My Sound is failing as we speak...is that the symptom?
7 - What to buy in its place?
post #8187 of 8630
Quote:
Originally Posted by knoxtn View Post

1- 3008
2- 3-4 years
3- 20 hrs/wk
4- no
5 - ??? I use a third party remote
6 - My Sound is failing as we speak...is that the symptom?
7 - What to buy in its place?

The AVR wasn't announced until June 2010 and I believe available to the general August or September 2010 if my memory is correct.smile.gif
post #8188 of 8630
Quote:
Originally Posted by Toknowshita View Post

Okay... Here are some questions for all the active 3008/5008 owners here:
1- unit
2- time of ownership
3- average amount of use per week
4- external fan for cooling?
5- remote/ribbon cable issue? How long after purchase?
6- HDMI board issue? How long after purchase
7- other issues?.

1. 3008 (refurb purchased from Accessories4less)
2. 13 months
3. 15 hours
4. Yes. dual thermostat controlled fans
5. No issues
6. No issues
7. Working perfect so far. Knock on wood!
post #8189 of 8630
Okay... Here are some questions for all the active 3008/5008 owners here:

1- 5008
2- 21-months
3- 4-8 hours a week
4- external fan for cooling? No
5- remote/ribbon cable issue? How long after purchase? 5-months repaired by United Audio
6- HDMI board issue? How long after purchase Yes, never happened before reapir above and only 3-4 times Unit has been good for 3-weeks?
7- other issues? None

Dennis
post #8190 of 8630
1- 5008
2- 22 months
3- 12-18 hours/wk
4- no
5- no
6- no
7- none

Edit - my 5008 is now 25 months old and starting to exhibit the lost audio and Internet connectivity issue. Repeated reboots / unplugs have so far returned audio but now out of warranty by 1 month.
Edited by MikeWojcik - 1/5/13 at 8:49am
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