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New Onkyo TX-NR5008 & TX-NR3008 - Page 286

post #8551 of 8633
Quote:
Originally Posted by Tanquen View Post

Can you tell me if you have clicking or popping through the speakers when the HDMI audio stream goes in or out from any device really but I get it on my TiVos and my HTPC. You can see it on the display when this happens.

I also get a 1-2 second delay in the audio starting when I fast-forward the TiVo and start playing again. You can see the people taking but no audio. If the TV Audio function is on this will not happen but that is stereo only.

I've not experienced either of those but I'll keep watching. I've only had limited use of it yet and should be able to calibrate everything tomorrow evening and really start playing with it.
post #8552 of 8633
Quote:
Originally Posted by Tanquen View Post

Can you tell me if you have clicking or popping through the speakers when the HDMI audio stream goes in or out from any device really but I get it on my TiVos and my HTPC. You can see it on the display when this happens.

I also get a 1-2 second delay in the audio starting when I fast-forward the TiVo and start playing again. You can see the people taking but no audio. If the TV Audio function is on this will not happen but that is stereo only.

I had a lot more time to play with the 5010 this weekend. I get no popping from the speakers at any time. The audio mode change clicking is much less than on the 5008 which is nice (the click is still there but once a mode is set it does not click unless changed. With the 5008 I got clicking if the signal was interrupted like a song change or jumping chapters in a video)..

Overall I have to say I'm very impressed and it's a stepped audio improvement over the 5008.
post #8553 of 8633
I can’t tell any difference in audio quality and they’ve not added any cool web based features like other manufactures have. It’s just like a 5008 for the most part.

What devices are you using? Do any start and stop the audio stream? I noticed it the first time I used my headphones and I use them often. It’s there with the speakers too but you have to really listen for it.

I have the popping whenever the HDMI audio stream starts and stops. If your device keeps the audio stream going at all times you should be ok. My TiVo HDs and HTPC do not. Whenever I go to the menus or stop and start a show I get a little pop through the speakers.

I use my headphones and HTPC often so it’s more of an issue for me. I’ve also found that the HDMI Sub output is messed up. When I use the HTPC the main TV is ok but the second using the Sub output has a purple cast to it. The 5010 is doing the splitting or cloning so it makes no sense to me.

Also, I use the TV Speaker mode so I can use the headphones from the TV and it just mutes the speakers which is ok but it still messes up the display while switching and then if you ever bump or mistakenly use the 5010s volume and not the TVs it’s unmuted and you have loud audio playing when you didn’t want to and then when you mute it your stuck with the mute text on the screen and have to toggle the TV Speakers mode.

Save for the faulty HDMI boards the 5008 was a much, much better receiver.
post #8554 of 8633
Hello, fellow owners! Does anyone know how to disable Deep Color on the 5008? I own a nr-818 and the owner's manual gives directions on how to disable Deep Color but there are no directions for the 5008 and the nr-818 method On(Standby with STB/DVR) doesn't apply.
post #8555 of 8633
My lightly used 3008 just had the HDMI board fail. Bummer. mad.gif I guess I'll find out just how good their "out of warranty" repair promise is when I call them on Monday.
post #8556 of 8633
Quote:
Originally Posted by lorjam View Post

My lightly used 3008 just had the HDMI board fail. Bummer. mad.gif I guess I'll find out just how good their "out of warranty" repair promise is when I call them on Monday.

Just out of curiosity, has it been intermittently been giving you problems which would fix itself by removing power and powering On again? Or has it now just totally refused to show the speaker icons/network options with no help by rebooting it?
post #8557 of 8633
Get your money back if you can. The 5010 they gave me for my 5008 is junk. The Denon X4000 is much nicer. Will it last longer? Who knows.
post #8558 of 8633
Quote:
Originally Posted by Tanquen View Post

Get your money back if you can. The 5010 they gave me for my 5008 is junk. The Denon X4000 is much nicer. Will it last longer? Who knows.

You have made your feelings quite clear on how you have been so screwed over by Onkyo with your replacement 5010...... evidentally that model does not work for you.. You have already moved on to the Denon, which sounds like a great receiver. Either take it up with Onkyo or just sell the 5010 outright as you should really be able to get pretty good money for it.....

I really feel the vast majority of 5008 owners would be thrilled to be offered the equivilant model that is 2 generations newer as a "warranty" fix.....
post #8559 of 8633
Quote:
Originally Posted by deano86 View Post

You have made your feelings quite clear on how you have been so screwed over by Onkyo with your replacement 5010...... evidentally that model does not work for you.. You have already moved on to the Denon, which sounds like a great receiver. Either take it up with Onkyo or just sell the 5010 outright as you should really be able to get pretty good money for it.....

I really feel the vast majority of 5008 owners would be thrilled to be offered the equivilant model that is 2 generations newer as a "warranty" fix.....

Don’t be sooo harsh. Yes, it's much better than (nothing) them saying sorry and not doing anything. But a lot are dying in or just out of warranty. Are they doing us a big favor? You are right but the 5010 (should be a 5008a) is just unpolished and missing many of the contemporary modern features and breaks stuff that had worked. A 5008 that did not die would have been much better. I’d much rather have had them not use poor quality boards that die after a year or two or less. I’d much rather they had done a production run of the corrected HDMI boards and done a swap out. To be without for two+ months and then get a (albeit new flagship) 5010 that is hobbled out of the box, not fun. Support just wants me to send it in for a few months so they can say nothing is wrong with it or it’s your HDMI cables. I gave them very detailed info and they say things like, we know everything and you are doing it wrong. I can post the email, they really said that. Yes, I’m holding it wrong.

No I don’t have a Denon. I’m hoping this one can make it 12 months or so when 4k maybe makes sense. The way they build stuff now maybe I’m asking too much.

To be clear I’m not that happy with Denon either. My Denon 5803 just stop turning on after 4 or five years. While my mom’s cheap Radio Shack 1980 something stereo is still chugging along.

“model that is 2 generations newer” yes, but it don’t have new features it should have and breaks stuff that works just fine on other AVRs like the 5008. In hindsight, rather have had a refurbished 5008 they said they would send as I’d still be wondering when it would die but stuff would work. Even the TV speaker mode is messed up.

Sad thing is, if you could just get to someone at Onkyo that works on firmware maybe they could fix it or maybe it’s hardcoded in the new HDMI chipset they used.
post #8560 of 8633
I may have to regroup on this. At first I lost video to my JVC projector, then audio after switching inputs. Substituted another Onkyo in the system for the 3008, and same thing. HDMI inputs were all into the processor/receiver and projector output from same. Switched HDMI output cable from processor to Oppo player and got video, so something else may be going on here. I will have to put the 3008 back into the system and do more testing. Symptoms now indicate that maybe a HDMI cable issue may be involved, but all cables are Redmere, and I have not come across any mention of issues with these cables.
post #8561 of 8633
Ya, the HDMI board failure symptoms are pretty well the same... speaker icons are gone and the network menu options are greyed out... maybe you had just a poor cable connection/HDMI handshake problem?
post #8562 of 8633
Well, I spent some time yesterday testing my hook ups while everything was connected to my PR-SC5507. I discovered a bad HDMI cable (Redmere) going from my cable box to the 1X2 splitter I use to feed both my flat screen and projector systems. Replaced the cable with another Redmere and the flat screen lit up with video. Moved the projector HDMI cable back from the Oppo to the PR-SC5507 and video on the JVC came on also. Great, college football at both ends of the room! Then, for the final test I swapped the 3008 back and removed the 5507, fired everything up, and all worked well. Of course, since the HDMI board issue starts out as an intermittent problem I'm still not home free yet. I'll have to run the 3008/JVC set up for a bit to make sure the issue was only the bad cable. I'm going to leave the 3008 operating as a pre/pro feeding the amps I usually have hooked to the 5507 until I'm sure. My fingers are crossed.
post #8563 of 8633
How do I disable Auto Shut-down?

Hi guys


Sent off TX-NR5008 amps to a UK service center (Babber).
The amplifier stages were no longer working . .( amps got too hot in the cabinet.)
After repairs a few weeks later, there are now very obvious changes to the firmware

There is a new "Auto Shutdown" feature . . .how does one disable that?
The unit seems to power itself down every 10 to 15 minutes. (with a warning on bottom right)

I have been through every menu but no option that is obvious to me.

Also
I can no longer navigate to the "audio setup" and "video setup" functions without going through the OSD Menu. (audio setup was used to fine tune the EQ on each channel).


I have an RS232 interface that used to access these "button presses" as the NR5008 is in a different room.
Since coming back from the service centre these buttons/commands no longer function.

Any thoughts appreciated

QG
post #8564 of 8633
Why are you asking here? You need to talk to the service center ASAP! You need to find out the exact description of what was done on your repair.... something is very wrong.
post #8565 of 8633
I called the service centre, they said they had been onkyo partners for only 6 months and did not know what was wrong.
They too are struggling to get information from the onkyo site I was told.

I tried all day to call the EU support number in Germany, it rang for 5 minutes and hung up on me all day.
I would like to raise a ticket but cannot find on their site, live chat was down all day as well so I turn to you guys.

So bottom line is this is not normal and there is no menu option and I should look into getting this fixed.
Thanks

QG
post #8566 of 8633
Spoke to the service centre again, they were under the impression I had sent them two NR5007s when it fact it was
1 x NR 5008
1 x NR 5007

Only the 5008 giving me issues.

frown.gif
post #8567 of 8633
Quote:
Originally Posted by quickgeek View Post

Spoke to the service centre again, they were under the impression I had sent them two NR5007s when it fact it was
1 x NR 5008
1 x NR 5007

Only the 5008 giving me issues.

frown.gif

Yup, they screwed up your 5008 big time... maybe they managed to use the wrong HDMI board or loaded the wrong firmware on it? But at any rate, that is an unexcuseble error... What did the service center say they were going to do for you? Find a way to get a hold of Onkyo tech support and explain what the service center did to you!
post #8568 of 8633
Quote:
Originally Posted by deano86 View Post

Yup, they screwed up your 5008 big time... maybe they managed to use the wrong HDMI board or loaded the wrong firmware on it? But at any rate, that is an unexcuseble error... What did the service center say they were going to do for you? Find a way to get a hold of Onkyo tech support and explain what the service center did to you!


This is what onkyo tech support wrote back:


The auto power down function is in the x8 series, you can change the setting by going to - Setup>hardware>Auto power down, then change this to off.

The RS232 control, is it done vi IP, if this is the case then you will nee to turn on the network standby - Setup>hardware>Network ( then scroll down the whole of the first page & onto the second page & you will see network standby, move it to the opposite position.

Hope that helps


Well this appears to be resolved, My OSD (sent to the HDMI port) is useless for setup.
As I navigated the menu in the other room it got stuck (could no longer navigate) at Hardware Setup > Network. This is why I started this post. (I could not see auto shutdown)
However on the actual NR2008 the green dot matrix was still active and I was able to disable it from there.

I do not understand what his email says about RS232, I never mentioned IP (network port) this was my ticket:

How do I disable Auto Shut-down?

Hi guys

Sent off TX-NR5008 amp to a UK service center (Babber).
The amplifier stages were no longer working . .( amps got too hot in the cabinet.)
After repairs a few weeks later, there are now very obvious changes to the firmware

There is a new "Auto Shutdown" feature . . .how does one disable that?
The unit seems to power itself down every 10 to 15 minutes. (with a warning on bottom right)

I have been through every menu but no option that is obvious to me.

Also
I can no longer navigate to the "audio setup" and "video setup" functions without going through the OSD Menu. (audio setup was used to fine tune the EQ on each channel).


I have an RS232 interface that used to access these "button presses" as the NR5008 is in a different room.
Since coming back from the service centre these buttons/commands no longer function.

Any thoughts appreciated.


The unit is fine otherwise (not waiting another few weeks for repairs)

Thanks for your responses.
QG
post #8569 of 8633
I have an Onkyo 5008 that I used a few times a week for movies and Tv shows, so far no problems with this unit.
Is there a way to know if my unit will fail in the future? database of serial numbers that can tell me if my unit is included in the bad batch or any test that I can run?


redface.gif
post #8570 of 8633
Quote:
Originally Posted by pazorell69 View Post

I have an Onkyo 5008 that I used a few times a week for movies and Tv shows, so far no problems with this unit.
Is there a way to know if my unit will fail in the future? database of serial numbers that can tell me if my unit is included in the bad batch or any test that I can run?


redface.gif

To my knowledge there is no public accessible information regarding affected models that are tied to serial numbers.... Only Onkyo would know that.... you can try contacting their tech support and ask about it, but most likely they will not divulge that information and most likely the first level tech support people won't have that information anyway. You should ask them for confirmation on whether they will indeed continue to repair out of warranty models that exhibit the HDMI board failure problem or for how long. As far as a test, there really isn't one in so much as noting whether you start to see the tell tale symptoms.....missing speaker icons, greyed out network menu settings which seem to be fixable at first by powering down or unplugging the receiver. After doing this, it will finally reach a point where resetting the power no longer works...
post #8571 of 8633

Thinking about purchasing a used 3008 for 425 on craigslist. Owner says that the HDMI board has been replaced. I've been out of the AVR game for a while (currently own a Onkyo 705 that has been working perfectly - have a separate power amp). Is this a good price and worthwhile upgrade? Wanting XT32...  

 

Thanks for the help.

post #8572 of 8633
As an owner of a recently repaired 3008 I would be hesitant of buying an used unit unless it was at rock bottom price.

If you do purchase I would definitely get the paperwork to prove it was fixed. The real question is if the boards will hold up or are they destined to fail again.
post #8573 of 8633
Thx for the advice. What would you consider a rock bottom price?

Sounds like a replacement board is still no guarantee?
post #8574 of 8633
I would pass. The history is not good even after new HDMI boards are put in. The problem is that you don't know what board was put in. There is an updated HDMI board that was developed that has a small chip added on to the main board, but there are a lot of refurbished original boards floating around as well and one of these could have very well been put in to fix this unit.

If you had to go and get this fixed it would be $500 or so not including any shipping cost, so keep that in mind and add it to whatever price you would pay to compare.

I have had my 3007 repaired 3 times, but once was due to a close lightening strike which fried a lot of HDMI boards so that does not count. The HDMI board education was provided to me by my local authorized repair center which I am fortunate to have. Luckily, the first time it failed it was under standard warranty, the second time, Onkyo honored the warrant replacement and the third was covered under homeowners insurance.

Definitely make sure you have a local authorized repair center if you decide to do it otherwise you will have to ship it off or use it as a paper weight.
post #8575 of 8633
Appreciate the insight all. I will pass...
post #8576 of 8633
If the seller can show paperwork that it was indeed repaired by Onkyo with an HDMI board manufactured after September of 2012, you should be totally fine.....but most likely they will not have that precise of info....
post #8577 of 8633
I just dropped off my TX-NR3008 and TX-NR5008 receivers at an Onkyo authorized repair facility in Seattle today (2014-01-06) for the well-known HDMI no-sound issue. They said they're very familiar with the problem, and blamed lead-free solder as the primary contributor. So help me God, if I have have to repair these receivers for a failed HDMI board again after this attempt at a fix, I'm going to explore a class-action lawsuit. The number of times I've dealt with this issue, and driven back and forth between Seattle and my home . . . is exceeding the number of times that can be counted on one hand. I love Onkyo products to death but dealing with Onkyo HDMI board failures is getting so old. It's like they really do want to stick it into the eye of the consumer and just go neener-neener-neener. They've had years to figure this out!
post #8578 of 8633
Quote:
Originally Posted by chs4000 View Post

I just dropped off my TX-NR3008 and TX-NR5008 receivers at an Onkyo authorized repair facility in Seattle today (2014-01-06) for the well-known HDMI no-sound issue. They said they're very familiar with the problem, and blamed lead-free solder as the primary contributor. So help me God, if I have have to repair these receivers for a failed HDMI board again after this attempt at a fix, I'm going to explore a class-action lawsuit. The number of times I've dealt with this issue, and driven back and forth between Seattle and my home . . . is exceeding the number of times that can be counted on one hand. I love Onkyo products to death but dealing with Onkyo HDMI board failures is getting so old. It's like they really do want to stick it into the eye of the consumer and just go neener-neener-neener. They've had years to figure this out!

Why figure it out when you can just introduce a new model the following year. My TX-NR5008 is on it 3 failure and I am pressing Onkyo to replace the AVR as I have no confidence in this product.mad.gif
post #8579 of 8633
Quote:
Originally Posted by chs4000 View Post

I just dropped off my TX-NR3008 and TX-NR5008 receivers at an Onkyo authorized repair facility in Seattle today (2014-01-06) for the well-known HDMI no-sound issue. They said they're very familiar with the problem, and blamed lead-free solder as the primary contributor. So help me God, if I have have to repair these receivers for a failed HDMI board again after this attempt at a fix, I'm going to explore a class-action lawsuit. The number of times I've dealt with this issue, and driven back and forth between Seattle and my home . . . is exceeding the number of times that can be counted on one hand. I love Onkyo products to death but dealing with Onkyo HDMI board failures is getting so old. It's like they really do want to stick it into the eye of the consumer and just go neener-neener-neener. They've had years to figure this out!

Say "hello" to the guys in Seattle for me. They had my 5008 for about three months. I don't blame them whatsoever. They kept me up to date with the headaches dealing with Onkyo. One day they gave me a call saying a letter they received request to have them send the whole 5008 to Onkyo. No other information was given. They shipped it out and about two weeks later a new in box 5010 showed up at my door. Crazy.
post #8580 of 8633
What symptoms did you have with your 5008, Lost Dog?

Bakerwi, it does seem unnecessary for an annual refresh of AVR products. Technology moves fast, but not that fast. And then of course with an annual refresh, we get the added complexity of coming up with new model numbers, less desire to make it right in the first place since it'll only be on the market 12-15 months or so, and so on.
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