Hello everyone. First time poster!
I own an 8500UB EPSON - bought it about 9 months ago. First bulb lasted 767 hours. Epson Tech support overnighted me a new bulb. Second bulb I estimate at 400 hours - couldn't look at because EPSON Tech overnighted me a new projector (well, I guess I could have swapped the bulbs, but I didn't want to take ANY chances at that point).
Third bulb burned out today (this is on my second projector, mind you!). Understandably, I am teed off at this point. I called a buddy who has an Optima - he is on his first bulb - what is the deal with EPSON?
Needless to type, I called EPSON. First thing is their technical support is the best. On all of these calls, they are quick to determine the issue, maybe have me try something, and go out of their way to fix the problem. Hands down, GREAT Technical Support!
Long story short: there was a manufacturing defect with the past bulbs. They figured this out around Nov 2010 and recalled from stores those bulbs. They are overnighting me a new bulb and claim it will last 4,000 hours, as these are being manfactured correctly, since they switched companies for the bad part. Even mentioned that if I went to a store to buy one, I might get an older bulb, so he didn't tell me not to go buy one, but I am just going to wait. I figure when I break 1,000 hours, I will go buy a new bulb again - maybe even right from EPSON, so I know I get a good one.
So, while my projector has been high maintenance, I still give EPSON an A+ for service, and I have to tell you that the thing works great - just been a rash of bad bulbs, but it sounds like they have solved that problem. When I break 2,000 hours on the new bulb, I will re-post, I promise!
Have a good one. Dang - wish I could watch TV right now . . . . heheeheheheee