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The "Official" Onkyo TX-NR808 Thread - Page 54

post #1591 of 1814
To those of you who obtained the TX-NR809 as a replacement for your defective TX-NR808, could you please identify what you communicated to your seller to convince them that this was the proper remedy.

Thanks.
post #1592 of 1814
I just got my 808 a few weeks ago and just love.

Works perfect in every way. No problems what so ever.

Any way to tell which 808s are affected? All of them?
Don't tell me I have to look forward to all these problems in a month or two.

Yes, please keep us informed on how to get this repaired/exchanged with the lease amount of hassle.

I got mine from NewEgg. How are they when it comes to something like this?

Thanks
post #1593 of 1814
Unfortunately ... my 2nd 808 that I received shortly after xmas worked perfectly for 3.5 months. I hope yours is OK, but my guess is that the problem is very widespread and even moreso than Onkyo is willing to admit.

I was persistent with making sure Crutchfield knew what was going on. They obviously knew I had a problem with my first 808 (output transistor for the right rear channel blew ... that problem I believe was something isolated). Then I talked to Tech Support once, a sales person and then the sales person that I purchased my gear from. I explained to him that I was mainly interested in the Onkyo's because of the features and price and that no other competitors could offer the same. Having siad that, I had 'resigned' myself to settling for the Marantz 6005 or pay more for a more expensive Denon (3312CI). My sales person (Ozzy at Crutchfield) went to bat for me and I believe it was a combination of that and perhaps Crutchfield just receiving information through a service bulletin from Onkyo that there is a manufacturers defect that is affecting quite a few models.

Crutchfield has been awesome with not only the problems with BOTH my 808's but also a problem I had with a pair of Polk RTI A3 (grills were damaged). Went through some troubleshooting with tech support for the second 808, they sent me a return shipping label, I called my sales guy Ozzy at Crutchfield (HIGHLY recommend him .... he's awesome and very knowledgable. Tell him Jeff with the problematic 808's and the one who order the Polk speakers sent you) and he escalated things to what appeared to be the manager of tech support who got on the phone with me and offered to replace it with a 809 (I didn't even ask).

Here is a post from someone in a different thread that called back Crutchfield after reading my post about this and what happened after I pursued things through Crutchfield... "I really hadn't considered calling Cruchfield again until I read your post--and I'm glad I did call. But I did waste a lot on time talking to Customer Support. They were nice enough but didn't know about this issue so nothing really happened until they transfered me to Tech Support--i talked to Marty--and he immediately knew about the Onkyo issue and just said they would replace the 808 with an 809--and I hadn't even discussed what they could do for me yet. So I too am very happy with Cruchfield."

Whoever you bought your unit through, if they are an authorized dealer, should by now either know of the problem OR you can suggest to them to call Onkyo to find out. You can try to contact Onkyo, but I wouldn't hold my breath. Hope this helps.
post #1594 of 1814
I suspect that even in the 'beginning' before the boat load of unsatified customers were complaining that even Crutchfield was saying 'thats a new one', 'I haven't heard about that happening', 'Onkyos have been very reliable and good brand for us' ... when they really knew there was a problem. I'm sure that they sell enough of the effected models to make their own determination. But, I think that is probably the line they are instructed to use until Onkyo officially does something. In any event, I highly recommend Crutchfield if you plan on purchasing online. I'd buy from them again without question and would even do so before buying local.
post #1595 of 1814
Maybe what's causing the problems is - lead free solder? Things are so damn cheap nowadays.
post #1596 of 1814
Quote:
Originally Posted by blkspotted View Post

I just got my 808 a few weeks ago and just love.

Works perfect in every way. No problems what so ever.

Any way to tell which 808s are affected? All of them?
Don't tell me I have to look forward to all these problems in a month or two.

Yes, please keep us informed on how to get this repaired/exchanged with the lease amount of hassle.

I got mine from NewEgg. How are they when it comes to something like this?

Thanks

I'd return it and get an 809, if you still can.
post #1597 of 1814
Just got off the phone with cructhfield. They are sending me a new receiver. They looked at my order and as soon as they saw i had the 808 I was told i would get the 809 for replacement.
post #1598 of 1814
Quote:
Originally Posted by kmfd71 View Post

Just got off the phone with cructhfield. They are sending me a new receiver. They looked at my order and as soon as they saw i had the 808 I was told i would get the 809 for replacement.

I've had my 808 since 8/24/2010. So far I haven't had any problems. Hopefully I do not.

Did they comment on the 808 while on the phone with you? If so, what problems were they aware of?
post #1599 of 1814
Quote:
Originally Posted by ResonantEcho View Post

I've had my 808 since 8/24/2010. So far I haven't had any problems. Hopefully I do not.

Did they comment on the 808 while on the phone with you? If so, what problems were they aware of?

No. They just said there is a known problem and the are replacing them with the 809
post #1600 of 1814
Quote:
Originally Posted by kmfd71 View Post

No. They just said there is a known problem and the are replacing them with the 809

Hmmmm... I wonder if I could call NewEgg and get them to replace mine with an 809.
post #1601 of 1814
Crutchfield ROCKS! It looks like they are handling this Onkyo debacle with outstanding customer service, professionalism and fairness. From what I read about other online stores ... not so much. My sales guy Ozzy is awesome .... tell him Jeff C (the one with the problem's with two 808s and who purchased a bunch of Polk speakers) sent you for new gear.
post #1602 of 1814
Quote:
Originally Posted by demiller66 View Post

I'd return it and get an 809, if you still can.

My 808 is exactly 1 day past NewEgg's 30 day return limit. I emailed them again this morning, but haven't heard back.

I also emailed Onkyo about this, but, of course, it usually takes several days to get some unintelligible email back from them.
post #1603 of 1814
Quote:
Originally Posted by kmfd71 View Post

Just got off the phone with cructhfield. They are sending me a new receiver. They looked at my order and as soon as they saw i had the 808 I was told i would get the 809 for replacement.

Quite amazing actually--I did the same thing yesterday and couldn't believe how quickly that decision was reached. I started telling him about the problems I was having with my 808 and he just said, no need to go any further--I know all about those problems--I'll have a new 809 on the way to you today. Wow!


Quote:
Originally Posted by demiller66 View Post

To those of you who obtained the TX-NR809 as a replacement for your defective TX-NR808, could you please identify what you communicated to your seller to convince them that this was the proper remedy.

Thanks.

I have a feeling a lot will depend on who you bought your Onkyo from. I got mine from Cruchfield in January. I had the problem first come up in April but it was still too early then for anyone to realize this was a quality control issue with Onkyo. So I waited and then saw that jjrsplace was able to get a replacement for his defective receiver. So I called them yesterday and didn't have to say much to tech support--the person I spoke to--Marty--knew all about the problem and simply said he would have a new 809 to me that day. So even if you did not get it from Cruchfield, I'd recommend you give it a try wherever you bought your Onkyo from.
post #1604 of 1814
So for the DTS HD / MA set the receiver to Straight Decode and the bluray / HDDVD to Bitstream?


Also, what should I be looking for for failures with my unit? I just got it two months ago, but want to know what to start looking for. Can anyone who knows post a short list of the big things to worry about?

Thanks!
post #1605 of 1814
Quote:
Originally Posted by kmfd71 View Post

No. They just said there is a known problem and the are replacing them with the 809

Quote:
Originally Posted by kmfd71 View Post

Just got off the phone with cructhfield. They are sending me a new receiver. They looked at my order and as soon as they saw i had the 808 I was told i would get the 809 for replacement.

I find that somewhat hard to believe since I wouldn't think that crunchfield is obligated to exchange them without some sort of recall by Onkyo in place. Why would crutchfield say, sure - we'll give you a brand new model instead - just because - instead of having you send it to a repair shop? They must have one heck of a return policy. Someone try it with OneCall!

Quote:
Originally Posted by Backlash View Post

So for the DTS HD / MA set the receiver to Straight Decode and the bluray / HDDVD to Bitstream?

Also, what should I be looking for for failures with my unit? I just got it two months ago, but want to know what to start looking for. Can anyone who knows post a short list of the big things to worry about?

Thanks!

Yes, Straight Decode on the 808 for either Bitstream or Linear PCM from the HDDVD (or other capable device).
If the device is not capable of processing the proper sounds (e.g. older unit or something crappy), then that's when you'd want to change the 808 to something other than Straight Decode.

If you have a problem with the 808, you'll know right away! Not something to go looking for, as it will find YOU! ahhahaaa
post #1606 of 1814
Everyone should scroll back to posts starting around June 3rd and 4th. I posted about my experience with the 808 and how professional Crutchfield has handled things. Apparently, very close to the day I called to talk to my orginal sales person, Crutchfield's Tech Support, Onkyo sent out a service bulletin (likely too ALL it's authorized dealers) that says there is a MANUFACTURERS defect in certain models (Likely most of the *08 line). So, that is why Crutchfield was so ready and willing to replace them with an 809. Onkyo must have figured out there is a problem, probably before they were willing to admit it but finally had to because of the flood of complaints. I found it odd that they discontinued the 808 model fairly quickly and had the *09 series out in less than 6 months. Anyone that purchased from an authorized dealer should get a replacement through them ... which is actually being replaced by Onkyo because of the defect. If they don't, they should pressure them to do so. I find it completely unacceptable to have a problem like this effecting so many units and model numbers. This is a huge lapse in their QC and the 809 I received better be flawless or Denon 3312CI is where I will turn my purchase to.

As far as problems seen .... a simple scroll back in this thread and you will see all the issues OR go to this thread The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread" ... http://www.avsforum.com/avs-vb/showthread.php?t=1339186
post #1607 of 1814
I got mine through Vanns in April. So far no problems, but I sure don't like hearing about all the trouble a lot of people seem to be having.
post #1608 of 1814
give it 3.5 months .... sooo mid July. If it doesn't happen then or shortly thereafter ... you likely are OK.
post #1609 of 1814
The things I recall happening shortly after I got my 808:

1) A pop like fizzle sound (haven't heard since) - probably the ipod connection crapping out (never used)
2) Once I left it on for 4+ hours at medium volume - it started to act up, I turned it off.
2) Settings for Dynamic Volume weren't sticking after restart
3) Remote controller kind of wonky, I have to press MODE first to switch when going from tv to reciever, etc.. (prob. normal? ha! )

----
Never had the Network connection issue others had.
I've owned my unit since my Join Date: Aug. 2010 ~ WOW! 10 months already

(knocks on wood)

.
post #1610 of 1814
Quote:
Originally Posted by litew8 View Post

Good to hear. Though your explanation sounds odd. Not sure your friend is correct, entirely.

"Q. What is the difference between Active HDMI and Passive HDMI?
There is no active or passive HDMI in the test specification. These terms apply to cables.
Active cables have built-in electronics to enable long cable runs, and typically these cables require a power supply.
These cables use active electronics to help push the signal farther than typical passive cables."

http://www.hdmi.org/learningcenter/kb.aspx?c=7#113

Also see:
http://www.hdmi.org/installers/longcablelengths.aspx


You probably could have saved yourself a lot of money.

http://www.maximumtech.com/hdmi-cabl...should-you-buy

Amazon
http://www.amazon.com/PNY-Active-Hig...5309451&sr=8-6
.

Thanks for the tips on the active HDMI cables. The source of my troubles was the fact that I had set up a component compartment approximately 40 feet (straight line) away from my TV location and had ran all of the cables throught the walls and the ceiling (over 60 feet) of the house. This is the reason for using the CAT5 cables and the converter. Therefore, I was not then, nor am I now, able to run a long enough HDMI cable directly from the 808 to the TV without going through the living room (recall my post mentioning the temporary "Ugly Cable" that solved the problem?). Unfortunatley a $38 six-foot active HDMI cable from Amazon does not solve this issue. As I looked around, the $200 active converter I am using seems to be the least expensive solution. Anyway, thanks again for your response. I learn something new everytime.
post #1611 of 1814
So, I did the video upconversion off trick, but that turned off the video for the on screen display....so I turned it back on. Anyway to have a on screen display without the video processing? Dumb question right?

Then I set it to straight decode for movies and put in scott pilgrim on bluray, but while it came up as dts master audio, it only gives 5 channels (the original track of course) and setting any 7 speaker mode turns that off (the little red dts ma light stays on at least) Is this good or bad?
post #1612 of 1814
Though I didn't get the Crutchfield treatment, Amazon (after some extreme pestering) agreed to accept a return of the 808 for a full refund, including the prepaid UPS shipping label. Once I send it back, I'll just use the refund for the 809. Thanks to all of you who indicated that you were able to get good service. It helped me push Amazon over the edge.
post #1613 of 1814
Quote:
Originally Posted by blkspotted View Post

My 808 is exactly 1 day past NewEgg's 30 day return limit. I emailed them again this morning, but haven't heard back.

I also emailed Onkyo about this, but, of course, it usually takes several days to get some unintelligible email back from them.


Here's what I got back from NewEgg. I've been using NewEgg and Crutchfield for years, but I never had to deal with their customer service until now. Looks like I won't be using NewEgg any more.

"Thank you for contacting Newegg.



We only offer 30-day refund/replacement warranty for this item from the original invoice date. There is one day left. If you would like to exchange the item, please contact the manufacturer (http://www.us.onkyo.com/feedback_form.cfm) for further assistance. Newegg does not do exchanges; we only refund or replace with the same make/model. Thank you in advance for your patience and understanding."
post #1614 of 1814
Quote:
Originally Posted by demiller66 View Post

Though I didn't get the Crutchfield treatment, Amazon (after some extreme pestering) agreed to accept a return of the 808 for a full refund, including the prepaid UPS shipping label. Once I send it back, I'll just use the refund for the 809. Thanks to all of you who indicated that you were able to get good service. It helped me push Amazon over the edge.

That's good to hear. I would have originally bought my 808 from Amazon but I think it may have been out of stock at the time so I got it from Cruchfield. I wasn't sure how willing Amazon would be to do that--glad you were able to get a refund. My 809 from Cruchfield should be here sometime today
post #1615 of 1814
Quote:
Originally Posted by Ebihoo View Post

Thanks for the tips on the active HDMI cables. The source of my troubles was the fact that I had set up a component compartment approximately 40 feet (straight line) away from my TV location and had ran all of the cables throught the walls and the ceiling (over 60 feet) of the house. This is the reason for using the CAT5 cables and the converter. Therefore, I was not then, nor am I now, able to run a long enough HDMI cable directly from the 808 to the TV without going through the living room (recall my post mentioning the temporary "Ugly Cable" that solved the problem?). Unfortunatley a $38 six-foot active HDMI cable from Amazon does not solve this issue. As I looked around, the $200 active converter I am using seems to be the least expensive solution. Anyway, thanks again for your response. I learn something new everytime.

What was implied was for you to use the active cable(s) either/or 1) from the 808 to the converter 2) from the converter to the wallplate 3) from the wall plate to the tv
The convert being just a junction box. All you may have needed was one section of your run to be "active" to help the signal along.

.
post #1616 of 1814
Quote:
Originally Posted by Backlash View Post

So, I did the video upconversion off trick, but that turned off the video for the on screen display....so I turned it back on. Anyway to have a on screen display without the video processing? Dumb question right?

From what I've read, I don't think it is possible.


Then I set it to straight decode for movies and put in scott pilgrim on bluray, but while it came up as dts master audio, it only gives 5 channels (the original track of course) and setting any 7 speaker mode turns that off (the little red dts ma light stays on at least) Is this good or bad?

Turns what off? If the dts light is lit, it should be good (?)

.

From the book, maybe this answers some questions - I think when using a 7.1 setup, you need to specify a Listening Mode - though I'm not certain because I'm not running a 7.1 setup myself.

*7 DTS is used depending on the configuration of the AV receiver (e.g., Audyssey Dynamic EQ® is on).
*8 If there are no surround back speakers, DTS is used.
*9 • This listening mode can be selected only when all the following conditions are satisfied:a. Center speaker is connected.b. Either of front high or front wide speakers is connected.
• Output can be switched between front high or front wide speakers by pressing SP LAYOUT [depending on the
“Speaker Configuration” setting (➔ 46)].
*10 Output can be switched between front high, front wide or surround back speakers by pressing SP LAYOUT [depending on the
“Speaker Configuration” setting (➔ 46)].
• The listening modes cannot be selected with some source formats.

============================================================ ====
• Dolby PLIIx Movie and Dolby PLIIx Music
These modes use the Dolby Pro Logic IIx modes to expand 5.1-channel
sources for 7.1-channel playback.


see pages 37 to 39 in the manual for more info
post #1617 of 1814
I had a feeling this was what was happening, but I wanted to make sure I was at least getting the best quality audio track available. So I'm matrixing the rear speakers but still getting the best track right?

Is there any way for players to auto select the ma/hd track?
post #1618 of 1814
Quote:
Originally Posted by Backlash View Post

I had a feeling this was what was happening, but I wanted to make sure I was at least getting the best quality audio track available. So I'm matrixing the rear speakers but still getting the best track right?

Is there any way for players to auto select the ma/hd track?

hmm... not sure - if by matrixing you mean taking a 5.1 DTS HD Master track (which is what that blu-ray movie is) to a 7.1 setup - then yes I guess.
More certain you are indeed getting the best track. Don't think there's much out there with actual 7.1 tracks.

"Work on the format started in 1991, four years after Dolby Labs started work on its new codec, Dolby Digital. The basic and most common version of the format is a 5.1-channel system, similar to a Dolby Digital setup, which encodes the audio as five primary (full-range) channels plus a special LFE (low-frequency effects) channel for the subwoofer. Note, however, that encoders and decoders support numerous channel combinations, and stereo, four-channel, and four-channel+LFE soundtracks have been released commercially on DVD, CD, and Laserdisc. Other, newer DTS variants are also currently available, including versions that support up to seven primary audio channels plus one LFE channel (DTS-ES). These variants are generally based on DTS' core+extension philosophy, in which a core DTS data stream is augmented with an extension stream which includes the additional data necessary for the new variant in use. The core stream can be decoded by any DTS decoder, even if it does not understand the new variant. A decoder which does understand the new variant decodes the core stream, and then modifies it according to the instructions contained in the extension stream. This method allows backward compatibility."
http://en.wikipedia.org/wiki/DTS_(sound_system)


Do you hear all 7 speakers firing?

Might try switching between Bitstream and Linear PCM on the blu-ray player; see if you notice a differnece.

"All Blu-ray and HD DVD players can decode the DTS "core" resolution soundtrack at 1.5 Mbit/s, however, as DTS-HD Master Audio is also implemented as a standard DTS core plus extensions. Linear PCM, DTS-HD Master Audio and Dolby TrueHD are the only technologies that deliver uncompressed lossless surround sound for these new disc formats, ensuring the highest quality audio performance available in the new standards."


Quick search - first hand experiences:

http://www.avforums.com/forums/blu-r...5-1-7-1-a.html
http://www.avforums.com/forums/blu-r...ess-audio.html
.
post #1619 of 1814
Quote:
Originally Posted by demiller66 View Post


I have the same problem. Did you ever find a solution. Here was my post:

I purchased a TX-NR808 in Feb of this year. Initially, it was great; HOWEVER, about a month ago I started having problems with it. The first problem was that on random occassions it wouldn't turn on with the remote. Once on, the remote would control all of the functions. Then, it wouldn't enter standby/shut off, even if I pressed the actual button on the unit. Then, none of the buttons on the receiver would work. Then it started randomly changing inputs. I could unplug the unit, wait a while and it would work for a few hours until everything began again. I did a complete reset of the unit twice. Same problems. Unfortunately, I can't return the unit for a refund, so I'm sending it in to a certified Onkyo repair center (have to pay shipping for this monster). Anyhow, I'm rather pissed. I have had receivers/amps/preamps/cd players that have lasted ten or more years without any problems. This one made it maybe 4 months. Maybe I'm one of the few that got a lemon, but this kind of problem makes me worry that it will last after repair just until the warranty expires.

Our TX-NR808 is going nuts, too. No remote control, no control from buttons on the device, not even volume control. We bought it in January. Is there help for this without returning it?
post #1620 of 1814
Quote:
Originally Posted by WendyH View Post

Our TX-NR808 is going nuts, too. No remote control, no control from buttons on the device, not even volume control. We bought it in January. Is there help for this without returning it?

Take it to the nearest authorized Onkyo service center.
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