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The "Official" Onkyo TX-NR808 Thread - Page 55

post #1621 of 1789
6/8/11 at 7:45pm
Quote:
Originally Posted by WendyH View Post

Our TX-NR808 is going nuts, too. No remote control, no control from buttons on the device, not even volume control. We bought it in January. Is there help for this without returning it?

Hi WendyH, if you purchase this unit from Crutchfield they will exchange it to a NR809, see this thread.
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post #1622 of 1789
6/8/11 at 8:21pm
Just wanted to give those frustrated owners another little ray of hope. As I mentioned in a post above, Amazon, after a lot of haggling, agreed to accept the unit back for refund and pay for return shipping. Well, today, I decided to take it a step further and got in touch with the department that handles matters when they escalate. In short, I received an a additional $100 credit to be used on a future Amazon purchase. Couldn't be happier. Well, I could, but Angelina Jolie is taken....
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post #1623 of 1789
6/8/11 at 8:24pm
Quote:
Originally Posted by blkspotted View Post

Here's what I got back from NewEgg. I've been using NewEgg and Crutchfield for years, but I never had to deal with their customer service until now. Looks like I won't be using NewEgg any more.

"Thank you for contacting Newegg.



We only offer 30-day refund/replacement warranty for this item from the original invoice date. There is one day left. If you would like to exchange the item, please contact the manufacturer (http://www.us.onkyo.com/feedback_form.cfm) for further assistance. Newegg does not do exchanges; we only refund or replace with the same make/model. Thank you in advance for your patience and understanding."


Keep at it. Let them know that both Crutchfield and Amazon are allowing returns or exchanges after the 30 day cut-off time. Let them know about all of the threads out there regarding this issue.
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post #1624 of 1789
6/8/11 at 8:36pm
Quote:
Originally Posted by demiller66 View Post

Can't be happier. Well, I could, but Angelina Jolie is taken....

bhwaaahaa
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post #1625 of 1789
6/8/11 at 8:36pm
Quote:
Originally Posted by demiller66 View Post

Keep at it. Let them know that both Crutchfield and Amazon are allowing returns or exchanges after the 30 day cut-off time. Let them know about all of the threads out there regarding this issue.

What about 1yr later, would that fly?

I use my 808 Primarily for iRadio (network/internet) and blu-ray interface (audio/video) and I haven't had any major issues. iRadio is accessed religiously (since around conception), nightly, with a duration average of prob. 2 hours. Lots of hours, lots of powering on/off. LOTS of switching inputs. I put this son-of-a-b!tch through the wringer! haha

counting my blessings\\
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post #1626 of 1789
6/9/11 at 8:23am
Quote:
Originally Posted by litew8 View Post
What about 1yr later, would that fly?

I use my 808 Primarily for iRadio (network/internet) and blu-ray interface (audio/video) and I haven't had any major issues. iRadio is accessed religiously (since around conception), nightly, with a duration average of prob. 2 hours. Lots of hours, lots of powering on/off. LOTS of switching inputs. I put this son-of-a-b!tch through the wringer! haha

counting my blessings\\
I admit I have some sense of nerves/annoyance that this issue has coalesced into an apparent manufacturing/parts quality issue that seems somewhat common, but I hold out hope that not all units are affected, that not all units will suffer failure, and that I have one of those unaffected units.

But if it does fail, I will very quickly contact Onkyo and demand appropriate re-dress, pointing at their apparently public admission that Something Went Wrong.

Oh well, here's hoping, fingers crossed...

shinksma
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post #1627 of 1789
6/9/11 at 7:49pm
Hi,

I have finally made the plunge to 3D and now I find that the 808 will not display a OSD via HDMI when in 3D mode.

This is a real disappointment - I hope Onkyo release a firmware update for this?

Can anyone explain to why it doesn't? It has HDMI1.4a and it's compatible with 3D content - and it doesn't state anywhere in the user manual.

Regards
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post #1628 of 1789
6/10/11 at 3:24pm
After a week, Onkyo finally answered my email asking about problems with the TX-NR808.

"Thank You for contacting Onkyo USA Product Support.

There are no known issues with the TX-NR 808 as this time. It can possibly
be that customers are now trying to obtain the newer receivers."

Who's right? How can you argue with that statement? (Except the "as this time")

There are several posts in this thread that imply that Onkyo is well "aware" of the problems with the 808 and has "notified distributors" to replace the 808 with the 809.

Is all this talk about problems with the 808 just a joke for someone who has time to waste, or what? Can any of this be verified, one way or the other?
It would be a relief, if there are no common problems across the whole 808 line and I can stop worrying about it.

Just asking.
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post #1629 of 1789
6/10/11 at 7:48pm
Quote:
Originally Posted by demiller66 View Post

Just wanted to give those frustrated owners another little ray of hope. As I mentioned in a post above, Amazon, after a lot of haggling, agreed to accept the unit back for refund and pay for return shipping. Well, today, I decided to take it a step further and got in touch with the department that handles matters when they escalate. In short, I received an a additional $100 credit to be used on a future Amazon purchase. Couldn't be happier. Well, I could, but Angelina Jolie is taken....

Can you give more details on how much nagging you did to get them to take the unit back? DId you email or call....I'm trying to get them to take my reciever back that I bought march 1.
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post #1630 of 1789
6/12/11 at 6:20pm
I am looking to replace my TX-NR807, and thinking about the current generation of onkyos.

Has the TX-NR808 fixed the problem of random audio dropouts that the TX-NR807 had?

Thanks...
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post #1631 of 1789
6/13/11 at 4:40pm
Quote:
Originally Posted by blkspotted View Post

After a week, Onkyo finally answered my email asking about problems with the TX-NR808.

"Thank You for contacting Onkyo USA Product Support.

There are no known issues with the TX-NR 808 as this time. It can possibly
be that customers are now trying to obtain the newer receivers."

Who's right? How can you argue with that statement? (Except the "as this time")

There are several posts in this thread that imply that Onkyo is well "aware" of the problems with the 808 and has "notified distributors" to replace the 808 with the 809.

Is all this talk about problems with the 808 just a joke for someone who has time to waste, or what? Can any of this be verified, one way or the other?
It would be a relief, if there are no common problems across the whole 808 line and I can stop worrying about it.

Just asking.

No, this is not some sort of prank. When I get home, I will post the number of the service bulletin that my repair center identified. This bulletin was sent to the service centers by Onkyo regarding a known problem. With respect to dealers taking back the item, I don't believe that Onkyo told dealers to do it. I think that it is simply companies like Crutchfield trying to provide excellent customer service. For Onkyo to deny that they are aware of the problem is completely disingenuous.

@Eliteconcept - I spent close to 5 hours on the phone with Amazon reps. Calls, dropped calls, hangups, etc. It was a lot of work. But, I'm originally from NY, and my mom is the queen of complainers, so I learned well.
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post #1632 of 1789
6/13/11 at 5:30pm
Quote:
Originally Posted by demiller66 View Post

No, this is not some sort of prank. When I get home, I will post the number of the service bulletin that my repair center identified. This bulletin was sent to the service centers by Onkyo regarding a known problem. With respect to dealers taking back the item, I don't believe that Onkyo told dealers to do it. I think that it is simply companies like Crutchfield trying to provide excellent customer service. For Onkyo to deny that they are aware of the problem is completely disingenuous.

@Eliteconcept - I spent close to 5 hours on the phone with Amazon reps. Calls, dropped calls, hangups, etc. It was a lot of work. But, I'm originally from NY, and my mom is the queen of complainers, so I learned well.

The repair ticket from my Onkyo Service Center states: "Performed Service Bulletin # 11041501."
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post #1633 of 1789
6/14/11 at 11:55am
BTW - Maybe we should start tx-nr809 thread.
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post #1634 of 1789
6/14/11 at 3:48pm
Quote:
Originally Posted by demiller66 View Post

BTW - Maybe we should start tx-nr809 thread.

That would be a great idea. I've been hanging out for the 809 to be released in Australia (or HK even) and am well nervous about importing without a warranty now.....

Anyone now if Onkyo has confirmed these issues are fixed with the 809?
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post #1635 of 1789
6/15/11 at 2:19pm
I wonder if there is a way to tell what units are impacted. It clearly can't be all because I work the heck out of mine and I have never seen those symptoms. Clearly not every unit has this problem.
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post #1636 of 1789
6/15/11 at 6:03pm
Quote:
Originally Posted by poidda View Post

That would be a great idea. I've been hanging out for the 809 to be released in Australia (or HK even) and am well nervous about importing without a warranty now.....

Anyone now if Onkyo has confirmed these issues are fixed with the 809?

Ok, it is done. http://www.avsforum.com/avs-vb/showthread.php?t=1341271.

However, scary news: I finally received my NR809. Oh, happy day. Or, so I thought. I opened the box (btw - looks nicer that the 808). Hooked it up and started playing. Immediately, I noticed that stereo input, via HDMI was not being converted to 5.1, even though the processor setting was on Dolby Pro Logic II. I then tried Neo: 6. No luck. I switched over to the tuner. 5.1 sound. hmmm. I then tried every HDMI input, but the best I could get was 5.1 sound with All Channel Stereo. I then updated the firmware, thinking that this may be resolved with the download. Again, no luck. Ultimately, I called Crutchfield's tech support. They had no clue and told me that it sounded like it was in the processing board. They are shipping out a new one tomorrow. I'm hoping that the 3rd time is a charm...
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post #1637 of 1789
6/15/11 at 6:56pm
Quote:
Originally Posted by demiller66 View Post

Ok, it is done. http://www.avsforum.com/avs-vb/showthread.php?t=1341271.

However, scary news: I finally received my NR809. Oh, happy day. Or, so I thought. I opened the box (btw - looks nicer that the 808). Hooked it up and started playing. Immediately, I noticed that stereo input, via HDMI was not being converted to 5.1, even though the processor setting was on Dolby Pro Logic II. I then tried Neo: 6. No luck. I switched over to the tuner. 5.1 sound. hmmm. I then tried every HDMI input, but the best I could get was 5.1 sound with All Channel Stereo. I then updated the firmware, thinking that this may be resolved with the download. Again, no luck. Ultimately, I called Crutchfield's tech support. They had no clue and told me that it sounded like it was in the processing board. They are shipping out a new one tomorrow. I'm hoping that the 3rd time is a charm...

That's just sad...

Anyway, at the very least, they are very accommodating. And you have the latest model now... drool...
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post #1638 of 1789
6/17/11 at 1:23pm
demiller

thats crazy, 5 hours? I just sent 2 emails and they accepted mine to be taken back...but I did not get a $100 credit either just a full refund...eh oh well.
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post #1639 of 1789
6/17/11 at 5:19pm
I've been using the 808 for a while now, I love it. My only main problem and it's one that's had me literally pulling my hair out is hooking up my original Nintendo.

I've gotten it so far as that the picture is rolling. I can see the image but it rolls, anyone have any idea? It's driving me crazy.
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post #1640 of 1789
6/20/11 at 6:49am
I bought mine last December.

Begun with the switching problem in May and then suddenly became normal until two days ago when it went autistic and does not react to any command.

Contacted Onkyo then and now. Only silence from them.

Not happy at all with Onkyo behavior.

I will have to send it to the local Service Point and hope for the best.
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post #1641 of 1789
6/20/11 at 7:24am
Quote:
Originally Posted by mcn46 View Post

I bought mine last December.

Begun with the switching problem in May and then suddenly became normal until two days ago when it went autistic and does not react to any command.

Contacted Onkyo then and now. Only silence from them.

Not happy at all with Onkyo behavior.

I will have to send it to the local Service Point and hope for the best.

That is the route that I ended up taking. If it is under warranty, just call the closest service center and ask them what to do
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post #1642 of 1789
6/20/11 at 8:16am
Advice on how to get service from Onkyo. Posted by someone in a different Onkyo thread:

http://www.avsforum.com/avs-vb/showp...1&postcount=24
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post #1643 of 1789
6/20/11 at 8:04pm
Quote:
Originally Posted by mcn46 View Post

I bought mine last December.

Begun with the switching problem in May and then suddenly became normal until two days ago when it went autistic and does not react to any command.

Contacted Onkyo then and now. Only silence from them.

Not happy at all with Onkyo behavior.

I will have to send it to the local Service Point and hope for the best.

Yep! I contacted Onkyo too. I told them of the odd behavior, and asked for assistance. I even gave them the service bulletin # provided in the threads. I mentioned the forums too! I've heard NOTHING!
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post #1644 of 1789
6/21/11 at 2:21pm
Quote:
Originally Posted by litew8 View Post

Yep! I contacted Onkyo too. I told them of the odd behavior, and asked for assistance. I even gave them the service bulletin # provided in the threads. I mentioned the forums too! I've heard NOTHING!

Have you tried contacting your dealer.
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post #1645 of 1789
6/21/11 at 2:33pm
Quote:
Originally Posted by demiller66 View Post

Have you tried contacting your dealer.

OneCall? No. It's been 10 months.

Edited 6-28-11
Well, Onkyo took about 1 week to respond to my e-mail questions, though they did not specifically say it is x, y, or z. They just said it sounds like the unit needs serviced and to ship it to them? They offered a return label and box. I haven't responded yet because I hate to go without my a/v reciever - though I'd guess their offer will stand, even if I wait a bit.
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post #1646 of 1789
6/29/11 at 3:59pm
Just searching the internet to see if people where having the problems with the TX-NR808 we just started having and found this thread.

Our TXNR808 just started randomly changing inputs today, and basically acting crazy. Remote becomes unresponsive as well. Looks like we're in good company. We got the receiver from Vann's on 1/4/11, so we have less than 6 months out of it before failure (and it IS failure, it's unusable/unwatchable because of the input changing).

Anyone tried Vann's for a Crutchfield/Amazon-like return/exchange already?

Also, anyone have a scan of the Onkyo Service Bulletin # 11041501?

TIA!
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post #1647 of 1789
6/30/11 at 5:21am
Hahaha, nice.
Just snagged a TX-NR808 for cheap, and now I have to read this?
For what I have paid, it'll be well worth the hassle.

This will be my first Onkyo BTW, currently I am on a HK AVR347 and I sampled a Pio VXS-1211 for a few weeks. Glad I returned it though, since I paid even less for the 808.
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post #1648 of 1789
7/4/11 at 6:03pm
Has anyone had or seen a problem with an 808 where the sound will cut out for a brief period of time? Starting Friday I have noticed my receiver decrease in sound periodically while watching DirecTV. It is a sudden stepped down decrease. Then today I noticed the sound cutting out for a second several times while watching a BluRay. Both devices are ran via HDMI to the receiver.
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post #1649 of 1789
7/7/11 at 6:44am
I'd suggest checking the cables and connections.
DirecTV drops out sometimes on certain channels anyways.
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post #1650 of 1789
7/10/11 at 12:03pm
Yeah, it wasn't the Dolby kind of drop out. It didn't stutter. It just got quieter for a period of time and then resumed volume. Happened a few times. Checked cables, they seemed to be fine.

It hasn't happened for several days though, so maybe it won't again.
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