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The "Official" Onkyo TX-NR808 Thread - Page 56

post #1651 of 1816
Is the failure issues with this model occurring in only some regions? or is it a global problem? I'm in Australia and have had my receiver for a month (so far so good) and just recently saw the press release.
post #1652 of 1816
Quote:
Originally Posted by eazyriderr View Post

Is the failure issues with this model occurring in only some regions? or is it a global problem? I'm in Australia and have had my receiver for a month (so far so good) and just recently saw the press release.

What press release?
post #1653 of 1816
Quote:
Originally Posted by eazyriderr View Post

Is the failure issues with this model occurring in only some regions? or is it a global problem? I'm in Australia and have had my receiver for a month (so far so good) and just recently saw the press release.

I believe this is a global issue, because every unit come from the same manufacturing facility.
post #1654 of 1816
Quote:
Originally Posted by Mr. Burns View Post

I believe this is a global issue, because every unit come from the same manufacturing facility.

Damn it, so probably there wont be a happily ever after for me This is my first EVER Onkyo product, now I got low confidence in the brand. Fingers crossed I wont become another victim but I will get all my papers ready just in case.
post #1655 of 1816
Quote:
Originally Posted by eazyriderr View Post

Damn it, so probably there wont be a happily ever after for me This is my first EVER Onkyo product, now I got low confidence in the brand. Fingers crossed I wont become another victim but I will get all my papers ready just in case.

I feel for you man! I was in the process and research for a upgrade/replace new avr. So I was using these forums as an invaluable resource. I had it narrowed down to 808 or 809 and a yamy. I went with the Yamaha RX-A1000. Not as beefy a amp section, but stable, stable, stable! Good luck.
post #1656 of 1816
Looking for a little advice/feedback. I came across this forum post after searching for an issue with my Onkyo 808. I am NOT having problems with input switching or remotes as posted by others. However:

A few days ago I was watching TV on my 5.1 Paradigm / Onkyo 808. It was CNN, and set at a very moderate volume, so nothing that should cause any issues. While watching with the remote in my hand, the sound totally cut out. After struggling with it for over an hour-plus, I feel like I tried everything...

1) Checked that my CBL/SAT and GAME inputs are both cutting out sound
2) Reset the 808 to factory default settings (via holding VCR/DVR while pressing standby)
3) Unplugged the unit for over 24 hours
4) Tried to rerun Audyssey speaker setup

Through all of the above and everything else I can think of, I haven't gotten my receiver to output any sound, even after resetting factory settings and running Audyssey right after that. It was working fine right up until the sound went out, so I can't imagine it's any sort of cabling issue (plus it's multiple different inputs having the sound issue, and none of the 5.1 speakers have any sound).

Does any of this make any sense relative to the other problems listed in this posting? I'm really confused and not sure where to turn.

For any feedback saying I'm just going to have it serviced, I bought the unit thru an Amazon 3rd party vendor called 6th Ave Electronics. Should I try to contact Amazon or 6th Ave, find a locally certified service provider, or call Onkyo direct and have it sent to them? Though I'd love a new unit, I'm really just looking to get my 808 fixed if it's truly faulty, and I'm willing to pay for it if necessary. Ugh.

My problem sounds a little different than the others posted, so any insights would be greatly appreciated!!!!
post #1657 of 1816
Quote:
Originally Posted by ResonantEcho View Post

What press release?

This forum: http://www.avsforum.com/avs-vb/showthread.php?t=1339186

And this press release: http://www.onkyousa.com/press_releases.cfm?id=215
post #1658 of 1816
Quote:
Originally Posted by JPellet View Post

Looking for a little advice/feedback. I came across this forum post after searching for an issue with my Onkyo 808. I am NOT having problems with input switching or remotes as posted by others. However:

A few days ago I was watching TV on my 5.1 Paradigm / Onkyo 808. It was CNN, and set at a very moderate volume, so nothing that should cause any issues. While watching with the remote in my hand, the sound totally cut out. After struggling with it for over an hour-plus, I feel like I tried everything...

1) Checked that my CBL/SAT and GAME inputs are both cutting out sound
2) Reset the 808 to factory default settings (via holding VCR/DVR while pressing standby)
3) Unplugged the unit for over 24 hours
4) Tried to rerun Audyssey speaker setup

Through all of the above and everything else I can think of, I haven't gotten my receiver to output any sound, even after resetting factory settings and running Audyssey right after that. It was working fine right up until the sound went out, so I can't imagine it's any sort of cabling issue (plus it's multiple different inputs having the sound issue, and none of the 5.1 speakers have any sound).

Does any of this make any sense relative to the other problems listed in this posting? I'm really confused and not sure where to turn.

For any feedback saying I'm just going to have it serviced, I bought the unit thru an Amazon 3rd party vendor called 6th Ave Electronics. Should I try to contact Amazon or 6th Ave, find a locally certified service provider, or call Onkyo direct and have it sent to them? Though I'd love a new unit, I'm really just looking to get my 808 fixed if it's truly faulty, and I'm willing to pay for it if necessary. Ugh.

My problem sounds a little different than the others posted, so any insights would be greatly appreciated!!!!

Not sure, I think some others have mentioned similar issue, but it doesn't sound consistent with the majority of peoples problems due to the known flaw. If I were you, and I had just purchased the unit - I'd contact Amazon first. Otherwise, try 6th Ave. Check and make sure your speaker wires aren't shorting.
post #1659 of 1816
Quote:
Originally Posted by JPellet View Post

Looking for a little advice/feedback. I came across this forum post after searching for an issue with my Onkyo 808. I am NOT having problems with input switching or remotes as posted by others. However:

A few days ago I was watching TV on my 5.1 Paradigm / Onkyo 808. It was CNN, and set at a very moderate volume, so nothing that should cause any issues. While watching with the remote in my hand, the sound totally cut out. After struggling with it for over an hour-plus, I feel like I tried everything...

1) Checked that my CBL/SAT and GAME inputs are both cutting out sound
2) Reset the 808 to factory default settings (via holding VCR/DVR while pressing standby)
3) Unplugged the unit for over 24 hours
4) Tried to rerun Audyssey speaker setup

Through all of the above and everything else I can think of, I haven't gotten my receiver to output any sound, even after resetting factory settings and running Audyssey right after that. It was working fine right up until the sound went out, so I can't imagine it's any sort of cabling issue (plus it's multiple different inputs having the sound issue, and none of the 5.1 speakers have any sound).

Does any of this make any sense relative to the other problems listed in this posting? I'm really confused and not sure where to turn.

For any feedback saying I'm just going to have it serviced, I bought the unit thru an Amazon 3rd party vendor called 6th Ave Electronics. Should I try to contact Amazon or 6th Ave, find a locally certified service provider, or call Onkyo direct and have it sent to them? Though I'd love a new unit, I'm really just looking to get my 808 fixed if it's truly faulty, and I'm willing to pay for it if necessary. Ugh.

My problem sounds a little different than the others posted, so any insights would be greatly appreciated!!!!

I am having same issue, and mine is going for it's SECOND trip back to the factory for repair. On top of the same issue you're having, my Zone 2 when volume goes over 60 kicks off the unit. I am going through a company called United Radio in Syracuse, NY. Crutchfield recommended them to me saying they are the factory that manufactures use to refurbish faulty units.

They seem to be a top notch company, however, I am sending my unit back because they didn't fix it all the first go around.
post #1660 of 1816
Thanks for the replies thus far. I purchased the unit last November, so after 8 months I doubt I'll get very far with Amazon or 6th Ave, though I'll try.

I live in the greater Chicago area, and I did find a licensed Onkyo Service Center about 30 minutes away from me. I like the idea of going local versus mailing the unit away for weeks, so I'm going to give that a go.

I'll repost to let everyone know how it comes out.

Any others with the issue of the audio dropping out permanently for no apparent reason?
post #1661 of 1816
Thought i'd add my situation to the fun here. I have an 808 i picked up in December. It started with the "CBL/SAT" constant switching, but that went away. Weeks later it stopped responding to the power on/off with the remote control, but all other functions/features worked. Now, it does not respond to any input via any means whatsoever. Power button, volume knob, input selets - nothing. Remote doesn't work either. I can unplug it and plug it back in and it will continue on the last input/volume. Luckily its my Directv and volume is doable Gonna ship it in for repair (per their instructions) but man its such a pain to go without a receiver. I wish they'd ship a replacement first and i could send this back. What a nightmare.

FWIW, i had the 807 before and had no issues at all....
post #1662 of 1816
When did these problems first start showing up on the 808? I have owned my 808 for almost a year now (8/01/10), and haven't experienced any issues.
post #1663 of 1816
Quote:
Originally Posted by kcchiefmatt View Post
When did these problems first start showing up on the 808? I have owned my 808 for almost a year now (8/01/10), and haven't experienced any issues.
Got mine around the same time as you, but I've experienced some issues. Powering on by itself is one.
post #1664 of 1816
After about 5 weeks from the service center, my 808 started acting up again this morning... (

These xx08 series is like a ticking time bomb waiting to explode!!!
post #1665 of 1816
If the electricity goes out, do I lose all my settings?

I have an 808 and had it all tweaked by suggestions made in this forum. But I noticed some things weren't sounding right last night, so I checked my settings and everything was changed. Yes, we have had some power outages lately. Would that have caused my settings to have changed?

BTW, does anyone have the link handy to the post that listed all the tweaks? I didn't write anything down and now I am starting from page "1" again. This time I'll write it down.


Thanks
post #1666 of 1816
I have a newish (less than 8 mos old) 808 and it recently started showing a degraded picture on my Panasonic plasma after I moved the device and swapped some cables. So here is what happens:
[*]Comcast HD DVR connects to cbl/sat hdmi input on 808 then output from 808 to the plasma. [*]Running the HD with the 808 in passthrough/standby the picture is fine but I don't have any 5.1 sound because it is in standby/off.[*]When I turn on the 808 the picture quality gets this grainy/snowy look which is poor especially on a black background and there is an occasional bump of lines through the picture as well.[*]I have run straight from the cable box or ps3 to the tv fine[*]I can run fine through the 808 when its off/standby[*]I get the poor picture when the 808 is turned on

Took it to the shop and of course they cannot replicate the problem using a Denon BD/DVD but arent done poking around at it yet.
I don't think it is the hdmi cables given the above testing. I am a rookie as far as the setup and such on the 808. Could I be missing something obvious in the settings that got changed when I moved it? Appreciate any ideas as I don't trust what I will get back from the shop... took them two weeks to look at it and that only happened because I stopped in on them.
post #1667 of 1816
Well if you moved it I would suggest moving it back. There is some chance that you're now picking up noise from your house electric if the cable run is moved. Alternately that you have a bad outlet.

I wouldn't blame the receiver if you're messing with two other variables.
post #1668 of 1816
Can anyone recommend a cooling fan for these Onkyo's just bought the 809 some say it runs cooler but I would like to make sure.Should it push air in or take it out and whats best 120v or USB.
Thanks
post #1669 of 1816
Quote:
Originally Posted by yellowcanary73 View Post

Can anyone recommend a cooling fan for these Onkyo's just bought the 809 some say it runs cooler but I would like to make sure.Should it push air in or take it out and whats best 120v or USB.
Thanks

From the site below. They have a good selection and are excellent to work with. You want the fans to be pulling air from the AVR. Vents from the top and sides willing be cooler air from outside into the AVR. Therefore set the fans to be drawing air from the Onkyo. Works like a charm to cool them off. You'll notice a change right away. Good luck and get the best set you can afford.


http://www.coolerguys.com/
post #1670 of 1816
Hello. Does anyone have a name of a particular tech or support person from Crutchfield they spoke with to get their 808 replaced with an 809. I called the other day and was told to call Onkyo, but to call back if not satisified with the asnwers i would receive. They told me I could swap out the receiver with an 809, but had to pay the difference from current internet pricing to what I paid for thr 808.
I know some members here have been lucky and got an even swap. I would appreciate any help or names. Thanks so much. I just have to say that I hope the 809 does not have these same issues or others.

Thanks!!!!
post #1671 of 1816
Quote:
Originally Posted by Gomez81 View Post

Hello. Does anyone have a name of a particular tech or support person from Crutchfield they spoke with to get their 808 replaced with an 809. I called the other day and was told to call Onkyo, but to call back if not satisified with the asnwers i would receive. They told me I could swap out the receiver with an 809, but had to pay the difference from current internet pricing to what I paid for thr 808.
I know some members here have been lucky and got an even swap. I would appreciate any help or names. Thanks so much. I just have to say that I hope the 809 does not have these same issues or others.

Thanks!!!!

According to what you paid for the 808 what the differance would be if only a $100 to $200 might be worth it to not have to deal with Onkyo.
How long ago did you get the 808?
post #1672 of 1816
Quote:
Originally Posted by yellowcanary73

According to what you paid for the 808 what the differance would be if only a $100 to $200 might be worth it to not have to deal with Onkyo.
How long ago did you get the 808?
I bought Jan 15 for $ 679.

Crutchfield current pricing is $900.
post #1673 of 1816
Bought the 808 back in February from Newegg. Been following this forum from about the same time. So far, the 808 is working ok. I probably use it 2 or 3 times a month to watch a Bluray movie. So, maybe, less than 50 hours of use.

Does anyone have any idea what the failure rate is ? Is it just a matter of time before mine goes belly up ? I realize there are no definitive answers.

Maybe a thread just for those people whose 808's are still working !!

Could be a short one ...
post #1674 of 1816
I've had this baby since last November and enjoying it a lot with my 5.1 setup, but here are a couple issues that I've encountered that I hope someone would be able to help me out with.

1. The Internet radio can't connect anymore. This was working flawlessly, and then all of a sudden when I try to play a station, it buffers up to 95%+, the radio station logo comes up and then just stops and says that the station can't play. I tried replugging the Ethernet, but still encountered the same problem.

2. This may be impossible to fix, but I have a bunch of Chinese songs and the OSD can't seem to recognize the Chinese characters. Is there a solution for this?

Thanks and look forward to some comments.
post #1675 of 1816
Hi:

I have brought my Onkyo NR808 back in december, and have had to get it to the repair shop once to get a component replaced (Cable replacement, there is a thread where several reports of the unit freezing). Well, I have this unit hooked with a Sony S560 bluray player, and Definitive Audio with Mitsubishi projector. Here is my problem. I brought a brand new Bluray disk from Amazon 'How to Train a Dragon', and with this particular disk, at several points of the movie, the NR808 turns off with 'No Signal'. The Sony player does not turn off, just the Onkyo. Have to power on the Onkyo every time it happens (and movie would have skipped several seconds). Has anyone encountered this issue. BTW, I got the disk replaced and even the new disk has the same issue.
post #1676 of 1816
It has been confirmed here that you can stream Pandora to Zone 2.
Can someone help me how?
Even dual zone anything.

I have DTV HD receiver via HDMI, DVD via HDMI into receiver.
7 Klipsch speakers w/ subwoofer inside and 2 JVC outdoor speakers.

I have Powered Zone 2 set to ACT and outdoor speakers connected to Front Wide/Zone 2.
I press Zone 2 and mode selection, but no sound outdoor
post #1677 of 1816
Quote:
Originally Posted by bobby_fk View Post

Hi:

I have brought my Onkyo NR808 back in december, and have had to get it to the repair shop once to get a component replaced (Cable replacement, there is a thread where several reports of the unit freezing). Well, I have this unit hooked with a Sony S560 bluray player, and Definitive Audio with Mitsubishi projector. Here is my problem. I brought a brand new Bluray disk from Amazon 'How to Train a Dragon', and with this particular disk, at several points of the movie, the NR808 turns off with 'No Signal'. The Sony player does not turn off, just the Onkyo. Have to power on the Onkyo every time it happens (and movie would have skipped several seconds). Has anyone encountered this issue. BTW, I got the disk replaced and even the new disk has the same issue.

Hi:

My wife just reported the unit went up in smoke
post #1678 of 1816
Quote:
Originally Posted by bobby_fk View Post
Hi:

My wife just reported the unit went up in smoke
Literally? That is not good.

I feel your pain- for what it is worth, it should still be under warranty. Don't bother calling onkyo, find the nearest service center and call them directly.
post #1679 of 1816
Hi everyone,

I'm interested in purchasing a set of high-end cans and wondering if anyone here has any experience with the headphone out jack on the NR808?

How's the quality and is a headphone amp necessary?

Thanks!
post #1680 of 1816
After several RMAs and unsuccessful fixes, the Onkyo dealer in Singapore exchanged my 808 with a 809. All my problems are gone:
- green flashing artifacts on image when video processor is on
- double HDMI outputs always dropping sync when both output are activated.
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