Thanks for the Info, and I am glad that at least a TechRep talked to you about entertaining a replacement. In my case, thought I had different behaviours, the repair shop indicated that in both cases a Cable (HDMI related) had to be replaced inside the unit.
BTW, the TechRep pretty much said I am down the hole if the unit fails after the warranty expires, and looking at the fact that it failed twice with 60 hours of usage, I am pretty confident to bet that it will fail the third time pretty soon. (And don't bet that Onkyo will even entertain your call once the warranty expires)
I am disappointed Onkyo brought a product on the market that they now acknowledge was a manufacturing defect (BTW, can someone send me a link to their actual press release?), is unwilling to propose/commit any remediation, and insensitive to the concerns.
I can understand a single occurrence, but when two occurrences are reported within 3 months, I will expect Onkyo to stand up to their quality and start addressing it.
Well, in the Auto industry, you can recall, but I guess there is no such regulation. I am disappointed if Onkyo says, thanks for the trust and for buying my product, but now all you have is the warranty.
Still curious if there is any readdress methods anyone knows or has used successfully.
Originally Posted by slyford
Unfortunately I'm about to get my 808 repaired for the 2nd time. The first time, the receiver basically "froze" in just one mode, CBL/SAT. It worked FINE in that mode, but I couldn't change ANYTHING. Not even the volume. Even after unplugging power and plugging back in again. And hard-reset using buttons on the front of the receiver didn't work. A local Onkyo-approved repair business fixed it under warranty.
This time, the 808 receiver now just endlessly, and quickly, cycles through every single listening mode (Stereo, Direct, THX, Neo, etc. etc etc) over and over and over, 2-3 times a second, and again nothing works in terms of buttons on the remote or the receiver.
Onkyo tech support said unfortunately the 808's are having a lot of problems. When it's working, it works GREAT. Just thank god they have a 2 yr warranty!
I DID ask "what if I have a 3rd problem before the warranty expires?" and the tech definitely said that, on a case-by-case basis, a replacement unit of a newer but comparable model could be given out. So I'm giving them one more chance on this 2nd repair...
The big downside is I've had to wait 1 week for Onkyo ship a box & label to me at my house, now I have to send it to them, then it will take 2-3 weeks to fix, then send back. It's a good thing I still have my previous receiver to hook up in the meantime!