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The "Official" Onkyo TX-NR808 Thread - Page 57

post #1681 of 1817
Hello 808 owners!
I am planning to switch from 876 (due to hdmi issue), and want to know if 808 has resolved the problem with the hdmi boards burning out in the 876 models?

And what about the heat issues?

I am also wondering how big of a downgrade I am doing going from 876 to 808 in terms of raw power? I am currently driving 7.1 bookshelf speakers. (Dali concept 1 and concept 2)
post #1682 of 1817
Don't know about the 876, but look for the 809 instead of the 808.
post #1683 of 1817
I have an Onkyo TX-NR808 and cannot get the rear sound speakers to work. Also, there is a message that sometimes says "an incompatible audio signal has been received. Check the output devise settings".
I am a newbie so I have no clue. Any advise would be helpful.
post #1684 of 1817
Quote:
Originally Posted by deanjr View Post

I have an Onkyo TX-NR808 and cannot get the rear sound speakers to work. Also, there is a message that sometimes says "an incompatible audio signal has been received. Check the output devise settings".
I am a newbie so I have no clue. Any advise would be helpful.

Hi deanjr, are you running 5.1 or 7.1? If 5.1 setup make sure your two back speakers are connected to "Surr Speakers" terminals and NOT the "Surr Back Speakers" terminals.
post #1685 of 1817
Thanks JChin. I would never had know that it had to be hooked up to the surround terminals(speakers) and not the surround back if running a 5.1.. I will try but why am I getting that message that "An incompatible audio signal has been received. Check the output devise settings??""
post #1686 of 1817
Quote:
Originally Posted by deanjr View Post

I will try but why am I getting that message that "An incompatible audio signal has been received. Check the output devise settings??""

Don't know but possible tv HDMI-CEC feature is set to on. Try turning this feature off or turning tv internal speaker to off.
post #1687 of 1817
Hi JChin,

Thanks for all your help. Surround speakers are now working properly. I connected them where you had mentioned for a (5.1) and ran the Audyssey mic. It detected all the speakers I am using. I should have ran the Microphone first and that may have detected the speakers at that point. The "Incompatible signal" message is actually coming from my Sharp TV(LC-52SB57UN) and not the Onkyo 808. Guess my Sharp LCD probably needs an update but dont know how to find the software version and probably too afraid to update as I have heard horror stories where the update fails and TV wont fire up.
Thanks again.
post #1688 of 1817
Quote:
Originally Posted by deanjr View Post

The "Incompatible signal" message is actually coming from my Sharp TV(LC-52SB57UN) and not the Onkyo 808.
...
Thanks again.

It appears this happens with other Sharp Tv as well, read this post here.
post #1689 of 1817
Quote:
Originally Posted by bobby_fk View Post

Hi:

My wife just reported the unit went up in smoke

Hi:

Earlier, I had reported my 2nd icident in 6 months with the Onkyo NR808, and it literally going up in smoke. Well, it has been at a service center for about 4 weeks now, and they tell me it is once again the cable issue (that they replaced in May), but the required sub-parts are back ordered.

It is really frustrating that my unit has spent almost 12 weeks so far in the repair shop in its 8 month life with me, and I have not even clocked 60 hours on it so far. I am so disappointed with Onkyo, it's customer service, and their stubborn refusal to replace the product despite acknowledging a possible manufacturing issue!!

Wondering if there is consumer protection related action that can be taken? Any guidance how to proceed?
post #1690 of 1817
Quote:
Originally Posted by bobby_fk View Post

Hi:

Earlier, I had reported my 2nd icident in 6 months with the Onkyo NR808, and it literally going up in smoke. Well, it has been at a service center for about 4 weeks now, and they tell me it is once again the cable issue (that they replaced in May), but the required sub-parts are back ordered.

It is really frustrating that my unit has spent almost 12 weeks so far in the repair shop in its 8 month life with me, and I have not even clocked 60 hours on it so far. I am so disappointed with Onkyo, it's customer service, and their stubborn refusal to replace the product despite acknowledging a possible manufacturing issue!!

Wondering if there is consumer protection related action that can be taken? Any guidance how to proceed?

Unfortunately I'm about to get my 808 repaired for the 2nd time. The first time, the receiver basically "froze" in just one mode, CBL/SAT. It worked FINE in that mode, but I couldn't change ANYTHING. Not even the volume. Even after unplugging power and plugging back in again. And hard-reset using buttons on the front of the receiver didn't work. A local Onkyo-approved repair business fixed it under warranty.

This time, the 808 receiver now just endlessly, and quickly, cycles through every single listening mode (Stereo, Direct, THX, Neo, etc. etc etc) over and over and over, 2-3 times a second, and again nothing works in terms of buttons on the remote or the receiver.

Onkyo tech support said unfortunately the 808's are having a lot of problems. When it's working, it works GREAT. Just thank god they have a 2 yr warranty!

I DID ask "what if I have a 3rd problem before the warranty expires?" and the tech definitely said that, on a case-by-case basis, a replacement unit of a newer but comparable model could be given out. So I'm giving them one more chance on this 2nd repair...

The big downside is I've had to wait 1 week for Onkyo ship a box & label to me at my house, now I have to send it to them, then it will take 2-3 weeks to fix, then send back. It's a good thing I still have my previous receiver to hook up in the meantime!
post #1691 of 1817
Hi Slyford:

Thanks for the Info, and I am glad that at least a TechRep talked to you about entertaining a replacement. In my case, thought I had different behaviours, the repair shop indicated that in both cases a Cable (HDMI related) had to be replaced inside the unit.

BTW, the TechRep pretty much said I am down the hole if the unit fails after the warranty expires, and looking at the fact that it failed twice with 60 hours of usage, I am pretty confident to bet that it will fail the third time pretty soon. (And don't bet that Onkyo will even entertain your call once the warranty expires)

I am disappointed Onkyo brought a product on the market that they now acknowledge was a manufacturing defect (BTW, can someone send me a link to their actual press release?), is unwilling to propose/commit any remediation, and insensitive to the concerns.

I can understand a single occurrence, but when two occurrences are reported within 3 months, I will expect Onkyo to stand up to their quality and start addressing it.

Well, in the Auto industry, you can recall, but I guess there is no such regulation. I am disappointed if Onkyo says, thanks for the trust and for buying my product, but now all you have is the warranty.

Still curious if there is any readdress methods anyone knows or has used successfully.


Thanks




Quote:
Originally Posted by slyford View Post

Unfortunately I'm about to get my 808 repaired for the 2nd time. The first time, the receiver basically "froze" in just one mode, CBL/SAT. It worked FINE in that mode, but I couldn't change ANYTHING. Not even the volume. Even after unplugging power and plugging back in again. And hard-reset using buttons on the front of the receiver didn't work. A local Onkyo-approved repair business fixed it under warranty.

This time, the 808 receiver now just endlessly, and quickly, cycles through every single listening mode (Stereo, Direct, THX, Neo, etc. etc etc) over and over and over, 2-3 times a second, and again nothing works in terms of buttons on the remote or the receiver.

Onkyo tech support said unfortunately the 808's are having a lot of problems. When it's working, it works GREAT. Just thank god they have a 2 yr warranty!

I DID ask "what if I have a 3rd problem before the warranty expires?" and the tech definitely said that, on a case-by-case basis, a replacement unit of a newer but comparable model could be given out. So I'm giving them one more chance on this 2nd repair...

The big downside is I've had to wait 1 week for Onkyo ship a box & label to me at my house, now I have to send it to them, then it will take 2-3 weeks to fix, then send back. It's a good thing I still have my previous receiver to hook up in the meantime!
post #1692 of 1817
Quote:
Originally Posted by bobby_fk View Post

BTW, can someone send me a link to their actual press release?

Automatic Continuous Change of Listening Modes and/or Remote Controller Commands are not accepted
post #1693 of 1817
Has anyone sent in their 808 for repair work not covered by warranty? It appears my 808 has blown/failed all the HDMI stuff, or at least the output, and I suspect naturally-produced high-current high-voltage static electricity (i.e. lightning) is to blame. I am prepared to pay the repair, since it probably isn't a part failure per se and so shouldn't be covered under warranty, but if the cost is north of $300 I simply won't bother.

I did search this thread, but it appears repairs discussed so far involve warranty repairs...

shinksma
post #1694 of 1817
Just for giggles I checked for a firmware update this morning via the network. It found, downloaded and installed one. I was running the 11/10/2010 version prior to checking.

I went to the product support section for the 808 on the Onkyo USA website to see what was changed but they haven't posted it for download as of yet.

Anyone else notice and download this?


UPDATE: According to their international website:


Latest Firmware Number (16 digits): 1071-0600-0310-2101
As of 26 September 2011
• IAdds support of Onkyo Remote App for Android. *it is also necessary to update the App.

http://www.intl.onkyo.com/support/fi.../tx-nr808.html
post #1695 of 1817
Quote:
Originally Posted by bobby_fk View Post

Hi:

Earlier, I had reported my 2nd icident in 6 months with the Onkyo NR808, and it literally going up in smoke. Well, it has been at a service center for about 4 weeks now, and they tell me it is once again the cable issue (that they replaced in May), but the required sub-parts are back ordered.

It is really frustrating that my unit has spent almost 12 weeks so far in the repair shop in its 8 month life with me, and I have not even clocked 60 hours on it so far. I am so disappointed with Onkyo, it's customer service, and their stubborn refusal to replace the product despite acknowledging a possible manufacturing issue!!

Wondering if there is consumer protection related action that can be taken? Any guidance how to proceed?

Question: When you said you haven't even clocked 60 hours, does that mean that the Onkyo will tell you how long it has been in use, like a tv?
post #1696 of 1817
@ResonantEcho

I noticed it today actually and downloaded in the pursuit to find an answer to my problem. But you're right, it doesn't say anything about what the update is supposed to do.

My problem is (and why I downloaded the update) I can't figure out how to get album art to display through server no matter what tag program I use. No one can seem to help...
post #1697 of 1817
Quote:
Originally Posted by tjcalderon View Post

@ResonantEcho

I noticed it today actually and downloaded in the pursuit to find an answer to my problem. But you're right, it doesn't say anything about what the update is supposed to do.

My problem is (and why I downloaded the update) I can't figure out how to get album art to display through server no matter what tag program I use. No one can seem to help...

TJ,

Yes. I noticed Onkyo USA posted it today. If you read the PDF file you can download it states the same change as the international web site. That being that "it adds support of Onkyo Remote App for Android". However, with the big jump in the version number you would have to assume there are other changes/fixes in there as well.

As far as you problem I'm not sure. I've not had a problem displaying album art. What application are you using to tag your files? What format are they (MP3, etc.)?
post #1698 of 1817
I have now decided to try and make Media Monkey work. Most of my files are flac, and the others mp3.

If you told me what program you use and how you add album art, you'd be the first of like 12 forums to answer the question directly haha I can't get anyone to keep it simple.
post #1699 of 1817
Quote:
Originally Posted by tjcalderon View Post

I have now decided to try and make Media Monkey work. Most of my files are flac, and the others mp3.

If you told me what program you use and how you add album art, you'd be the first of like 12 forums to answer the question directly haha I can't get anyone to keep it simple.

I use Mp3tag. It's free, simple and can be downloaded here:

http://www.mp3tag.de/en/

Maybe just tag one song or album with it and see what you get.

BTW, what are you using for DLNA? Windows 7?
post #1700 of 1817
On your Onkyo, you get album art to display? How do you use mp3 tag because I've tried it.

I use the built in DLNA in my Buffalo NAS LS-WV2.0TL/R1
post #1701 of 1817
Quote:
Originally Posted by tjcalderon View Post

@ResonantEcho

I noticed it today actually and downloaded in the pursuit to find an answer to my problem. But you're right, it doesn't say anything about what the update is supposed to do.

My problem is (and why I downloaded the update) I can't figure out how to get album art to display through server no matter what tag program I use. No one can seem to help...

What program are you using? I use Mezzmo and Wild media server, and have no problems getting album art to appear. (takes about 10 secs of playtime to appear) I did not manage to get it working in windows media server. I also use Media Monkey for editing the mp3 tags and downloading the album art and saving it IN the mp3 file NOT saved to a folder. Whenever I do modify some files, I do find I may have to sometimes delete the library (not the files!!) in the server software and re-import it to have the art re-appear on the screen as just a rescan or update of your library does not work ..
post #1702 of 1817
Quote:
Originally Posted by schmeelik View Post

What program are you using? I use Mezzmo and Wild media server, and have no problems getting album art to appear. (takes about 10 secs of playtime to appear) I did not manage to get it working in windows media server. I also use Media Monkey for editing the mp3 tags and downloading the album art and saving it IN the mp3 file NOT saved to a folder. Whenever I do modify some files, I do find I may have to sometimes delete the library (not the files!!) in the server software and re-import it to have the art re-appear on the screen as just a rescan or update of your library does not work ..

Schmeelik, I just started using MediaMonkey but I haven't connected to my library yet. I considered Mezzmo but it doesn't right tags to the file, it just changes it in its library. Did you open a ticket and use their patch file to get album art to display?

Sorry I just read that you use MM to tag and Mezzmo to stream. You save the jpg to the files metadata, or as a "folder.jpg"? The server software I am using is the one imbedded in my Buffalo LinkStation. It just says DLNS server.
post #1703 of 1817

Interesting. This is the first I've heard of the problems. I've had this receiver a little over a year and haven't had any problems yet and it's been awhile since I've visited the forum. Are they offering 809's as replacements or just trying to fix them?
post #1704 of 1817
Quote:
Originally Posted by tjcalderon View Post

Schmeelik, I just started using MediaMonkey but I haven't connected to my library yet. I considered Mezzmo but it doesn't right tags to the file, it just changes it in its library. Did you open a ticket and use their patch file to get album art to display?

Sorry I just read that you use MM to tag and Mezzmo to stream. You save the jpg to the files metadata, or as a "folder.jpg"? The server software I am using is the one imbedded in my Buffalo LinkStation. It just says DLNS server.

In media monkey, under Options - Library -Tags and playlists -Album art, set save image location to "save image to tag" and I use "autotag from web" and be sure the "cover" checkbox is marked. Sorry, I don't have experience with a NAS with built-in DLNA, so I can't help there, but you can try using another server software like mezzmo. It may be that the imbedded dlna in your NAS may not support album art or not be fully compatible with your receiver..
post #1705 of 1817
I'm getting a micro-stutter on 24Hz material every 20-30 seconds. If I connect directly to the TV (Samsung Plasma) there is no stuttering at all but that causes no end of connectivity problems.

I have the 808 set to "Through" for both "Monitor Out" and "Picture" and I have tried disabling OSD, Disabling/Enabling Lipsync correction but nothing solves the problem. 50/60Hz material is fine. One of my main goals with buying the entire set up was to watch Blu-rays smoothly at 24Hz without the nasty juddering of 60Hz since I'm used to watching 25FPS PAL DVDs at 50Hz and the jerky 24->60 conversion is almost unwatchable for me.

Is there any way to *completely* pass through the video on an 808?
post #1706 of 1817
Quote:
Originally Posted by Redmist View Post

I'm getting a micro-stutter on 24Hz material every 20-30 seconds. If I connect directly to the TV (Samsung Plasma) there is no stuttering at all but that causes no end of connectivity problems.

I have the 808 set to "Through" for both "Monitor Out" and "Picture" and I have tried disabling OSD, Disabling/Enabling Lipsync correction but nothing solves the problem. 50/60Hz material is fine. One of my main goals with buying the entire set up was to watch Blu-rays smoothly at 24Hz without the nasty juddering of 60Hz since I'm used to watching 25FPS PAL DVDs at 50Hz and the jerky 24->60 conversion is almost unwatchable for me.

Is there any way to *completely* pass through the video on an 808?

To completely turn off your Onkyo's video processing, press and hold simultaneously VCR/DVR and Return, continue to hold VCR/DVR and press Return until the receiver displays 'Skip' on the display. This will turn off all video processing and be a true through. The only bad thing is your on screen display that overlays on the tv will no longer be available. Fixed all my problems, hope it helps you.
post #1707 of 1817
Awesome! Thanks, Tom. It worked. I don't need the OSD once everything is working how I want anyway.

Is that trick in the manual? I couldn't see it anywhere.
post #1708 of 1817
Quote:
Originally Posted by Redmist View Post

Is that trick in the manual? I couldn't see it anywhere.

Hi Redmist, yes page 22 in OM.
post #1709 of 1817
Quote:
Originally Posted by ResonantEcho View Post

Just for giggles I checked for a firmware update this morning via the network. It found, downloaded and installed one. I was running the 11/10/2010 version prior to checking.

I went to the product support section for the 808 on the Onkyo USA website to see what was changed but they haven't posted it for download as of yet.

Anyone else notice and download this?


UPDATE: According to their international website:


Latest Firmware Number (16 digits): 1071-0600-0310-2101
As of 26 September 2011
IAdds support of Onkyo Remote App for Android. *it is also necessary to update the App.

http://www.intl.onkyo.com/support/fi.../tx-nr808.html

I am guessing the site is wrong. Because it's available at least via downloading through the receiver. I applied that latest firmware update and my receiver now says" 1061-0900-0010-2103. However, the website still references: 1071-0600-0310-2101 on the support page.

It also appears the only thing that has changed was the Support for the Onkyo Android app as you posted. Sounds like not even a necessary update if you don't own an Android.
post #1710 of 1817
Just ordered an 808 refurb from shoponkyo.com. Hopefully, it will be a fixed unit!
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