Originally Posted by BillP
Bazzy, yes, Samsung makes plasmas with great PQ (not quite as good as Panny, IMO, but close enough to consider, given the lower price), but suffers from reliability and customer service issues. Competition should help us consumers on all counts (both Panny and Samsung need to solve their issues to gain market share).
We in the UK are very used to shite customer service - it's something taht we grew up with & a deep rooted mentality within the industry that the customer is only a means to an end - the institution/industry is ALWAYS right & it is the customer that is always wrong!
I use to live in the USA & could not believe how generally awesome the CS was - it was liek at all times the Customer is KING & will always be so - whatever it took to make the customer happy was done. I also found if I amy respectfully say, that US customers were extremely demanding even if it was over the slightest little thing - they knew they were the ones with the power - what has happened?
As far as reliability & service issues are concerned whether it is Panasonic, Pioneer, Samsung, Sony or who ever - it makes absolutely no difference - in the UK, they are all the same - promise you the earth with bull marketing but will leave you well high & stranded if you have a problem & will usually just fob you off using any & all excuses - if you can get through to finally speak to some imbecile with half a watt of intelligence that is!
So sadly those very pertinent points you made cannot be factored or counted for anything this side of the pond - But you Yanks may still have it better? I am very surprised to read the same sort of trends working their way with US customers & them taking it lying down!