Also posted in the TRU3D Adapter KIT for Samsung 3D DLP Thread.
I'm sure everyone has been waiting to hear some real results on the TRU3D 3D TV Adapter KIT for Samsung 3D DLP HDTV.
We needed to go through over a hundred units and get some real world cases up and running before releasing information for sanity's sake.
THANK YOU TO EVERYONE THAT IS PARTICIPATING AND HAS PARTICIPATED IN THE EFFORT!
WE ARE CONTINUING THE PRODUCT OFFERING AND HAVE INCREASED INVENTORY.
It is enabling us to do a better job every day and we get closer to offering a better solution with each unit shipped. It is amazing to see Samsung customers that were abandoned providing for other Samsung customers by participating in the Adapter effort.
Our conclusion - amazing reception from those with a keen eye for technical details. A bit of frustration for those wanting simple plug and play with a PS3. Many people don't read every detail and don't even realize that they have to activate 3D mode on their PS3.
I'll keep it candid for the sake of candor on the forum here and hope that it doesn't cost me my job j/j, it's all good honest info.
The results of the KIT thus far TO DATE:
Out of over 100 shipments, only 6 KIT deliveries were a FAIL and were returned for one of the following reasons:
Due to not functioning with some 60Gig PS3 and Samsung DLP combinations
Lack of patience for support in our queue (some customers request calls and get hours on the phone with us about their A/V receiver, etc. we get to everyone though with a little patience)
Expectation of a single plug and play box to appear in the package (didn't read the listing)
Did not own a 3D Capable Samsung (this KIT will not turn any samsung into 3D!)
2 of them came back as defective Gefens.
support case not escellated to have our CTO reach the customer in time for a walk through
attempt to box swap Gefens (buy our kit just to extract and box swap the programmed Gefen for one bought elsewhere) - IF YOU DO THIS TO US, we will refuse your return as it costs honest customers money.
We have had to do cross-ship Gefen exchanges with a few customers to get them running (to provide different scan mode and audio programming than first shipped), but our new front end support approach should prevent it moving forward.
The back-end support load (after shipment) has motivated us to do better front-end preparation coupled with detailed Gefen program management (before shipment) and a new technical writer to do an improved and illustrated installation guide.
For you tech savvy folks: The greatest issue is that the gefen does not perform it's own HDCP ident and this tends to make 3D TV identification inconsistent with certain Sony devices and HR-21 DirecTV boxes that use rigorous HDCP validation with very discreet timing limits. You can successfully activate your DirecTV HR-21, but the install process is about 45 minutes for the average person with a bit of cable and phone juggling. If you have a temper, demand a newer cable box before you install.
We are refining our efforts to do more front-end information gathering from customers before purchase through a check-out survey so that each KIT may be custom programmed to match the modes of the Specific Samsung Model and have the right EDID for the 3D source device identification timings. It is not a simple EDID spoof, there are many variables that we have to manage in delivery.
We consider it a great product for Samsung 3D DLP owners due to it's great reception and the amazing consumer involvement in helping us to build up a clean database of results and find a better way to manage the solution.
Many customers have provided invaluable feed-back and we have now obtained successful cases with almost every cable service provided, but have yet to obtain a Verizon FIOS customer that has installed the KIT with their cable-box and watched a 3D event.
For Comcast Users with DCX-3400:
Make sure to have all service signals and updates sent prior to installing the kit. if you have Comcast DCX-3400 (a claimed 1080i only box) use the technician settings mode to over-ride output to 1080p after receiving the service signal and it will ease installation. The technician menu may be accessed by holding the Menu+Power button on the front of your DCX-3400, it may take you a few tries to get it right. use caution and call us before you do this to make sure your service is fully prepped. Comcast will not help you to do this step.
Cable Box and Device Results Summary:
Bright house (easy install)
Time Warner (easy install)
Cox (easy install)
Comcast (easy install - NOTE: for DCX-3400, use 1080p mode technician menu over-ride once your 3D channel options appear to get it to work with the 3DA-1)
DirecTV (difficult install that requires the refresh signal be sent during setup and 1080p mode be activated on the cable box)
Panasonic 3D Blu-Ray (obviously non-issue)
Samsung 3D Blu-Ray players (Not Supported YET)
Sony 3D Blu-Ray Players (difficult install)
PS3 Slim (easy install)
PS3 60Gig (can have 3D mode activation issues, varies according to Samsung DLP HDTV model and Gefen program provided by TRU3D. immediate solution that works instantly with the KIT - goto geek squad for free 3D mode activation or send it to us for 3D mode activation, then bring home to plug into your completely installed KIT, we are working these difficulties out)
Also, it may help to know that people have trouble with DirecTV on new model 3D TVs that are on their support list, so don't get too frustrated or instantly blame your DLP. You may simply need to call your cable company and have them re-send the 3d feature activation signal once you're all set up.
We have refined the KIT daily and will be providing updates. It has been a serious under-taking to manage the over 1,000 possible hardware combinations that exist, but the data gathering during our efforts has helped us to refine the effort. The key has been the dedication of the customers that have purchased from us. We have also purchased used Mitsubishi and Samsung 3D DLPs of each series to help us test and configure devices in our dedication to this neglected consumer base.
Send us an email at email@example.com
if you have questions.
In response to many positive comments from our KIT customers, if you are still debating about keeping your DLP or going with a new 3DTV:
Yes, your 3D DLP will provide a much better picture than many of the newer 3D TVs that ghost, so don't fall for the pitch to trash your DLP and get a "FULL 1080p 3D" LCD that ghosts just to have access to a few 3D Blu-Rays that are available in "FULL 1080p 3D". Your 3D DLP presents a better picture than the cable-providers are able to deliver, so stick with it and enjoy the crisp and clear 3D without ghosting, residual image, blurring, halos or other 'artifacts'. We've had quite a few customers that were so pleased with the picture in comparison to all but the highest end of new model 3D TVs that they wrote us thank you letters. Basically, unless you want to shell out top dollar for the High-END model of newer 3DTV and are a serious movie buff that demands the absolute best then keep your 3D DLP!
Side-by-Side 1080i is inferior to 3D Checkerboard 1080p, so don't leap at a new TV over a quality gain expectation. Until new 3D TVs are refined at the affordable model level and broadcast boxes are capable of 120hz 1080p 3D output, you are best off keeping your DLP. Side-by-Side 3D packing literally flattens the 3D when compared to above-below 3D packing, we are excluding frame packed for obvious reasons here as Frame packed is the best available. In other words, expect to enjoy above-below content from TRU3D and more above below content from broad casters.
Basis of above below vs. side-by-side comparison is straight forward:
Stereoscopic vision on a television is generated by parallax differences between the left and right eye image. On a 3D television, you are seeing a virtual 3D image with virtual focal points that are generated by the left to right pixel differences between the left and right eye images. With above below, you impact aspect ratio more severly but you retain more pixels that contribute to 3D vision on a television (left to right pixels) and therefore see better rounded, more dimensional objects than half-width side-by-side provides as side-by-side sacrifices left to right pixel image differences. In other words, when comparing a half-width side-by-side picture at 1080p to an half-height above-below picture at 1080p, the side-by-side picture will look more like flat 3D card board pop-up book style object where-as the above-below will have more rounded 3D object definition and detail.
Very soon, ALL Samsung DLP owners will benefit from everyone's efforts and all early purchased KIT owners will be rewarded with free updates, discounts and....new 3D media options!
In a few weeks we will be sending out sneak peek demo disk that can be played in any Blu-Ray player via the KIT, including the PS3. Additionally the disk will be playable by any DVD player that has HDMI output. The response to the demo disk will help us prepare for our upcoming new 3D media release campaign.
Due to the KIT allowing for manual selection of above-below or side-by-side format with any HDMI playback source, we will be catering to 3D DLP HDTV owner content needs with specially prepared above-below disks.
We are currently working out distribution rights for many 2D to 3D conversion titles and much more. If you can help or are in the industry, let us know, we have an amazing 2D->3D offline conversion process that is very fast and impressive and need industry support.
We do not believe that the market should be limited to the slowly released 3D Blu-Ray titles and the tug of war between hardware vs. media demand, so maybe some other media options popping up will push their timelines a bit further forward.