Onkyo SC5508 Surround processor [No Price Talk] - Page 88

http://onkyousacustomersupportblog.wordpress.com/2011/10/14/automatic-continuous-remote-codes/

sounds like an HDMI board

I would do a hard reset and see what it does

I hadnt heard of the Pre/pros having HDMI board issues
I guess I thought that was related to the receivers.....as its happened to a few Onkyo receivers I have owned

Its unfortunate as those HDMI boards are seriously expensive if you have to do the work on your own dime....which I am not sure many do



Warren

Any update? I have the identical problem and am not under warranty. Wondering how much this may end up costing me. Thanks for your reply!

Onkyo says it will repair all units with this problem even if they are no longer under the warranty.

I am having the HDMI board replaced under warranty.

Hopefully. The common problem Onkyo stated out of warranty coverage for required a new ribbon cable I believe; the replacement of the HDMI board may be a separate matter. I am still under warranty so don't know how the repair charge would have played out.

Woe is me. For the last couple of days, when I turn on my 5508 I get...picture but no sound. Changing inputs brings the sound back. Is this the dreaded HDMI board failure, or perhaps something less serious? Naturally, I am out of warranty.

Cross-pollination - read the last page and maybe a few before it.

http://www.avsforum.com/t/1275837/the-official-integra-dhc-80-2-pre-pro-thread/3630

Bottom-line is they have said they would repair this issue even out of warranty. I would call Onkyo. BTW, as I type this, my junit is at a repair center. I do have 3 months left on the warranty and did not need to test their .. policy.

Jeff

Jeff, what was the estimated turn-around time? I'll need a Plan B for my missing 5508.

This repair center (Baltimore, MD) is two weeks before units are assigned to technicians. Troubleshooting and repair time is on top of that. I mentioned I thought it was the HDMI board and the person writing it up commented that that seemed probable. So hopefully they either have the part on hand or they are readily available.

Jeff

Jeff, didn't you send yours in for repair once before? I had to send mine on fit repair due to the video switching which I assume plagued many owners.

Yes, it went back for repair of the front panel/IDE cable bug. Symptoms for that was the spontaneous switching of every function controllable with a single key press on the front panel - listening modes, volume, input source, etc.

Jeff

does the 5508 need a certain profile change to play m2ts or any other movie off serviio?

I can play music fine, but now movies.

The 5508 and other pre-pros and receivers cannot play movie files. Some BD players can.

I figured that.

I used my Sony 580 and the movies played but not very smooth. Ill just use my previous methoud of WD USB hdd plugged into the 580 and play the m2ts files that way.

Ive decided to sale my 5508. It is now in the classifieds.

I have only about 5 months of warranty left

I saw that I could extend the warranty through Onkyo for an additional two years...I had some shop OInkyo pints so the total for two additional years for $54.00

It didnt sound like a bad deal to me...as I have had one warranty issue thus far and also it "blinked" the other day making me think about the HDMI board

As some know here..I have had two Onkyo units( receivers) replaced under warranty.....and a slew of warranty work done over the last 5 years on a few units as well

So bottom line...I feel I will get my $54.00 worth out of the deal



Warren

sold mine

I'm thinking of selling mine really soon as it's just sitting on the couch.

you had some issues ...right?

was it fixed?


Warren

While certainly inconvenient that my 5508 failed, Midwest Audio in Arlington Heights, IL, turned my unit around in two weeks. They replaced the HDMI board and three other parts: P7501, P7501A, and P7501B. I tried to tie them down on the HDMI failure rate, but all they would reveal was, "It's a lot." Apparently, months of production were affected. Happily, no charge for the repair.
Edited by hawkster27 - 2/6/13 at 3:53pm

How come? I seem to remember you being really excited by the 5508 when you first got it. What replaced it? Still excited by that?

I purchased a Denon 4520. It seems incrementally better than the 5508 in many ways especially the absence of clicking.

I can understand that

I rewired mine today....running all but the blu ray player using the coax/optical inputs and HDMI video direct to the TV

It seemed to minimize the clicking somewhat...just more wires to deal with

I am "slightly" in the market for a new preamp...the new Marantz 8801 seems VERY interesting




Warren

lol....they have replaced a couple of HDMI boards on receivers I have owned..under warranty...and the shop said the same thing...

"lots have been replaced"...along with the fact that the repair would have cost about $800

The 5508 is the only preamp that I have had that has any issues




Warren

Just an update on this. My unit was in for an extended period, and had almost all the boards in it replaced. HDMI and mainboard had had a fault that propagated through the unit, apparently.

Anyways, I am in the process of setting up my unit in my new house, and I am only using 2.1 setup for now. So, when watching movies I suspect the 5508 is dropping the LFE channel? I tried deciphering the tables in the manual but they aren't really helpful in telling me what happens to the LFE. For music I have nice bass and it sounds great. But movies lack punch, but there is some bass. I suspect that the LFE channel is dumped and I am hearing the bassmanaged fronts only. I have my fronts crossed at 40Hz, and my subs are working and producing bass, just not very much. This is in STEREO mode with 5.1 DTSHD input from BluRay over HDMI. Can anyone confirm that the LFE is dropped? Or how can I test this myself?

 

Try this: set the 5508 to 5.1 but in speaker setup, set the centre channel to NONE and the Surround channels to NONE.

I have the Center and surrounds set to NONE, and this means I can't select any surround mode.
What I can try is to set my center channel to phantom, just thought of that. That would allow the surround modes to activate.
I will try to find a movie with a 2ch soundtrack though, that should have the LFE information.

I will report back.

The front panel should indicate what channels are present IN THE SOURCE. A 2.0 (stereo) source does not have a .1/LFE channel. You can certainly use a 2.0 source and crossover bass content to your sub, but that is not a n LFE. Or are you using a source LFE interchangeably (and incorrectly ) with your speaker system's subwoofer channel?

Jeff

The front panel change with what speakers are in use, regardless of the input format. If I disble my subwoofer in speaker setup, the suwoofer icon disappear. Likewise, if I enable the center channel and enable a surround mode, all three front channel icons light up. If I enable stereo with my subwoofer enabled I get three icons, top left, top right and the center one indicating the subwoofer. Input format is indicated in text and logo form next to the speaker indicators.

So, in my current configuration, in stereo mode I have front left, front right and subwoofer icons lit up, and the DTS-HD logo and text in the display, indicating the input format.

I am referring to the .1 channel, aka LFE channel in the source. The subwoofer output get the bassmanaged signal from my fronts. I am aware of the difference. The thing is, my LF is so weak that I suspect the LFE channel is dropped in stereo mode, but I see no way to verify this without a proper surround mode active. Which I can't since I only have a 2.1 system at the moment.

I have very nice sound when playing music, so the bass management seems to work fine. But watching movies feels weak.