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Onkyo SC5508 Surround processor [No Price Talk] - Page 88

post #2611 of 2742
Quote:
Originally Posted by ssabripo View Post

for a few weeks now, my 5508 doesn't recognize the audio input type on most HDMI inputs...
when connecting the bluray, DVR, and PS3 to it, it always defaults to "Stereo" and doesn't change when the input side audio goes to DD or truHD or DTS-MA... I have to manually switch to it.
anyone know if this is a known issue and how to solve it?mad.gif

http://onkyousacustomersupportblog.wordpress.com/2011/10/14/automatic-continuous-remote-codes/
post #2612 of 2742
sounds like an HDMI board

I would do a hard reset and see what it does

I hadnt heard of the Pre/pros having HDMI board issues
I guess I thought that was related to the receivers.....as its happened to a few Onkyo receivers I have owned

Its unfortunate as those HDMI boards are seriously expensive if you have to do the work on your own dime....which I am not sure many do



Warren
post #2613 of 2742
Quote:
Originally Posted by GeorgeHolland View Post

I had the common symptoms with my first unit, remote stopped functioning, inputs wouldn't switch, etc., and returned my first PR-SC5508 in for exchange.

I am not experiencing those symptoms, just losing network access occasionally and the power unplug "reboot" has fixed it every time.

It is a real pain to remove it and send it in for repair. What are the options if it is required? Can a local Onkyo Service Center do it and what are the turn around times? I can live with local repair but would hate to have to ship it in to Onkyo.

As I mentioned, it doesn't get a lot of use so it is aging slow and the problem might not be progressing as fast as a main system would. I have warranty until March 28th so time is running out.

Edit/Update: I found a local authorized service company that can replace the board so I am going to go ahead and take care of it now before warranty runs out. Regards.

Any update? I have the identical problem and am not under warranty. Wondering how much this may end up costing me. Thanks for your reply!
post #2614 of 2742
Quote:
Originally Posted by HAM56 View Post

Any update? I have the identical problem and am not under warranty. Wondering how much this may end up costing me. Thanks for your reply!

Onkyo says it will repair all units with this problem even if they are no longer under the warranty.
post #2615 of 2742
Quote:
Originally Posted by Theresa View Post

Onkyo says it will repair all units with this problem even if they are no longer under the warranty.

Quote:
Originally Posted by HAM56 View Post

Any update? I have the identical problem and am not under warranty. Wondering how much this may end up costing me. Thanks for your reply!

I am having the HDMI board replaced under warranty.
post #2616 of 2742
Quote:
Originally Posted by Theresa View Post

Onkyo says it will repair all units with this problem even if they are no longer under the warranty.

Hopefully. The common problem Onkyo stated out of warranty coverage for required a new ribbon cable I believe; the replacement of the HDMI board may be a separate matter. I am still under warranty so don't know how the repair charge would have played out.
post #2617 of 2742
Woe is me. For the last couple of days, when I turn on my 5508 I get...picture but no sound. Changing inputs brings the sound back. Is this the dreaded HDMI board failure, or perhaps something less serious? Naturally, I am out of warranty.
post #2618 of 2742
Cross-pollination - read the last page and maybe a few before it.

http://www.avsforum.com/t/1275837/the-official-integra-dhc-80-2-pre-pro-thread/3630

Bottom-line is they have said they would repair this issue even out of warranty. I would call Onkyo. BTW, as I type this, my junit is at a repair center. I do have 3 months left on the warranty and did not need to test their .. policy.

Jeff
post #2619 of 2742
Quote:
Originally Posted by pepar View Post

BTW, as I type this, my junit is at a repair center.

Jeff

Jeff, what was the estimated turn-around time? I'll need a Plan B for my missing 5508.
post #2620 of 2742
Quote:
Originally Posted by hawkster27 View Post

Jeff, what was the estimated turn-around time? I'll need a Plan B for my missing 5508.

This repair center (Baltimore, MD) is two weeks before units are assigned to technicians. Troubleshooting and repair time is on top of that. I mentioned I thought it was the HDMI board and the person writing it up commented that that seemed probable. So hopefully they either have the part on hand or they are readily available.

Jeff
post #2621 of 2742
Jeff, didn't you send yours in for repair once before? I had to send mine on fit repair due to the video switching which I assume plagued many owners.
post #2622 of 2742
Quote:
Originally Posted by nezff View Post

Jeff, didn't you send yours in for repair once before? I had to send mine on fit repair due to the video switching which I assume plagued many owners.

Yes, it went back for repair of the front panel/IDE cable bug. Symptoms for that was the spontaneous switching of every function controllable with a single key press on the front panel - listening modes, volume, input source, etc.

Jeff
post #2623 of 2742
does the 5508 need a certain profile change to play m2ts or any other movie off serviio?

I can play music fine, but now movies.
post #2624 of 2742
Quote:
Originally Posted by nezff View Post

does the 5508 need a certain profile change to play m2ts or any other movie off serviio?

I can play music fine, but now movies.

The 5508 and other pre-pros and receivers cannot play movie files. Some BD players can.
post #2625 of 2742
Quote:
Originally Posted by Theresa View Post

The 5508 and other pre-pros and receivers cannot play movie files. Some BD players can.

I figured that. wink.gif

I used my Sony 580 and the movies played but not very smooth. Ill just use my previous methoud of WD USB hdd plugged into the 580 and play the m2ts files that way.
post #2626 of 2742
Ive decided to sale my 5508. It is now in the classifieds.
post #2627 of 2742
I have only about 5 months of warranty left

I saw that I could extend the warranty through Onkyo for an additional two years...I had some shop OInkyo pints so the total for two additional years for $54.00

It didnt sound like a bad deal to me...as I have had one warranty issue thus far and also it "blinked" the other day making me think about the HDMI board

As some know here..I have had two Onkyo units( receivers) replaced under warranty.....and a slew of warranty work done over the last 5 years on a few units as well

So bottom line...I feel I will get my $54.00 worth out of the deal



Warren
post #2628 of 2742
sold mine
post #2629 of 2742
Quote:
Originally Posted by nezff View Post

sold mine

I'm thinking of selling mine really soon as it's just sitting on the couch.
post #2630 of 2742
Quote:
Originally Posted by Theresa View Post

I'm thinking of selling mine really soon as it's just sitting on the couch.

you had some issues ...right?

was it fixed?


Warren
post #2631 of 2742
Quote:
Originally Posted by hawkster27 View Post

Woe is me. For the last couple of days, when I turn on my 5508 I get...picture but no sound. Changing inputs brings the sound back. Is this the dreaded HDMI board failure, or perhaps something less serious? Naturally, I am out of warranty.

While certainly inconvenient that my 5508 failed, Midwest Audio in Arlington Heights, IL, turned my unit around in two weeks. They replaced the HDMI board and three other parts: P7501, P7501A, and P7501B. I tried to tie them down on the HDMI failure rate, but all they would reveal was, "It's a lot." Apparently, months of production were affected. Happily, no charge for the repair.
Edited by hawkster27 - 2/6/13 at 3:53pm
post #2632 of 2742
Quote:
Originally Posted by Theresa View Post

I'm thinking of selling mine really soon as it's just sitting on the couch.

How come? I seem to remember you being really excited by the 5508 when you first got it. What replaced it? Still excited by that?
post #2633 of 2742
Quote:
Originally Posted by hawkster27 View Post

How come? I seem to remember you being really excited by the 5508 when you first got it. What replaced it? Still excited by that?

I purchased a Denon 4520. It seems incrementally better than the 5508 in many ways especially the absence of clicking.
post #2634 of 2742
Quote:
Originally Posted by Theresa View Post

I purchased a Denon 4520. It seems incrementally better than the 5508 in many ways especially the absence of clicking.

I can understand that

I rewired mine today....running all but the blu ray player using the coax/optical inputs and HDMI video direct to the TV

It seemed to minimize the clicking somewhat...just more wires to deal with

I am "slightly" in the market for a new preamp...the new Marantz 8801 seems VERY interesting




Warren
post #2635 of 2742
Quote:
Originally Posted by hawkster27 View Post

. They replaced the HDMI board and three other parts: P7501, P7501A, and P7501B. I tried to tie them down on the HDMI failure rate, but all they would reveal was, "It's a lot." Apparently, months of production were affected. Happily, no charge for the repair.

lol....they have replaced a couple of HDMI boards on receivers I have owned..under warranty...and the shop said the same thing...

"lots have been replaced"...along with the fact that the repair would have cost about $800

The 5508 is the only preamp that I have had that has any issues




Warren
post #2636 of 2742
Quote:
Originally Posted by kbarnes701 View Post


OK. Then I am sorry but I can't think of anything else that could be causing the problem - probably a hardware issue as you originally surmised. Looks like it may need service unfortunately, unless anyone else has any ideas...?

Just an update on this. My unit was in for an extended period, and had almost all the boards in it replaced. HDMI and mainboard had had a fault that propagated through the unit, apparently.

Anyways, I am in the process of setting up my unit in my new house, and I am only using 2.1 setup for now. So, when watching movies I suspect the 5508 is dropping the LFE channel? I tried deciphering the tables in the manual but they aren't really helpful in telling me what happens to the LFE. For music I have nice bass and it sounds great. But movies lack punch, but there is some bass. I suspect that the LFE channel is dumped and I am hearing the bassmanaged fronts only. I have my fronts crossed at 40Hz, and my subs are working and producing bass, just not very much. This is in STEREO mode with 5.1 DTSHD input from BluRay over HDMI. Can anyone confirm that the LFE is dropped? Or how can I test this myself?
post #2637 of 2742
Quote:
Originally Posted by atledreier View Post

Quote:
Originally Posted by kbarnes701 View Post


OK. Then I am sorry but I can't think of anything else that could be causing the problem - probably a hardware issue as you originally surmised. Looks like it may need service unfortunately, unless anyone else has any ideas...?

Just an update on this. My unit was in for an extended period, and had almost all the boards in it replaced. HDMI and mainboard had had a fault that propagated through the unit, apparently.

Anyways, I am in the process of setting up my unit in my new house, and I am only using 2.1 setup for now. So, when watching movies I suspect the 5508 is dropping the LFE channel? I tried deciphering the tables in the manual but they aren't really helpful in telling me what happens to the LFE. For music I have nice bass and it sounds great. But movies lack punch, but there is some bass. I suspect that the LFE channel is dumped and I am hearing the bassmanaged fronts only. I have my fronts crossed at 40Hz, and my subs are working and producing bass, just not very much. This is in STEREO mode with 5.1 DTSHD input from BluRay over HDMI. Can anyone confirm that the LFE is dropped? Or how can I test this myself?

 

Try this: set the 5508 to 5.1 but in speaker setup, set the centre channel to NONE and the Surround channels to NONE.

post #2638 of 2742
I have the Center and surrounds set to NONE, and this means I can't select any surround mode.
What I can try is to set my center channel to phantom, just thought of that. That would allow the surround modes to activate.
I will try to find a movie with a 2ch soundtrack though, that should have the LFE information.

I will report back.
post #2639 of 2742
Quote:
Originally Posted by atledreier View Post

I have the Center and surrounds set to NONE, and this means I can't select any surround mode.
What I can try is to set my center channel to phantom, just thought of that. That would allow the surround modes to activate.
I will try to find a movie with a 2ch soundtrack though, that should have the LFE information.

I will report back.
The front panel should indicate what channels are present IN THE SOURCE. A 2.0 (stereo) source does not have a .1/LFE channel. You can certainly use a 2.0 source and crossover bass content to your sub, but that is not a n LFE. Or are you using a source LFE interchangeably (and incorrectly smile.gif) with your speaker system's subwoofer channel?

Jeff
post #2640 of 2742
The front panel change with what speakers are in use, regardless of the input format. If I disble my subwoofer in speaker setup, the suwoofer icon disappear. Likewise, if I enable the center channel and enable a surround mode, all three front channel icons light up. If I enable stereo with my subwoofer enabled I get three icons, top left, top right and the center one indicating the subwoofer. Input format is indicated in text and logo form next to the speaker indicators.

So, in my current configuration, in stereo mode I have front left, front right and subwoofer icons lit up, and the DTS-HD logo and text in the display, indicating the input format.

I am referring to the .1 channel, aka LFE channel in the source. The subwoofer output get the bassmanaged signal from my fronts. I am aware of the difference. The thing is, my LF is so weak that I suspect the LFE channel is dropped in stereo mode, but I see no way to verify this without a proper surround mode active. Which I can't since I only have a 2.1 system at the moment.

I have very nice sound when playing music, so the bass management seems to work fine. But watching movies feels weak.
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