Originally Posted by darcman
Yes thats right, DHL lost my A3000. I bought the A3000 for $899 off Amazon on black thursday, Newegg doesnt ship to Canada. Shipping was pricey and was 3-5 day priority international. The receiver shipped on Nov 25 and was supposed to be delivered on Nov 29. DHL tracking showed that it cleared customs in Richmond, BC on the morning of Nov 28. It didnt show up on Nov 29 nor the 30th. I phoned to see what the problem was, so DHL put a trace on the receiver. A DHL guy phone me 2 days later to say that it didnt clear customs and they were checking with Seattle. A week after I made the initial enquiry DHL said that it was officially declared lost.
Amazon refunded me the money as they didnt have anymore in stock, Amazon Export Sales sold them all on black thursday.
How do you lose a large package like the A3000, its not like its a ring box. So as far as I can figure, some scummer DHL guy has a new receiver.
First: The AVR ships in its own box that has "Yamaha RX-A3000 Audio Video Receiver" written clearly on it. Well, at least my A2000 from Newegg did.
Second: Thieving shippers have their general methods of stealing items and they are fairly easy to do all day long even for blue-collar workers. My $1700 HP laptop was stolen in this manner by UPS driver, however, I was craftier than him and WAY more aggressive about hunting down the culprit than he probably expected.
"It fell off the truck" normally means it was taken in an area with no security which I don't think is very likely with a tracked shipment.
I am actually fairly positive you could pursue this and at least get the perp caught.
My short story: 2 receiving locations at my office, new driver (previous driver was impeccably honest). Driver "delivered" 3 boxes to 2nd location while I sat waiting for my lappy in the 1st Main location. Wondered where my shipment was, checked online, saw it signed for. I went to the signer, who told me the guy told her "there were 2 boxes." There were actually 3 in the docket for us, with the 3rd being my laptop he opened in the truck.
In most cases, I'd be screwed, as a UPS driver delivered "3 packages" to a high traffic area that was properly signed for. I don't know how I could dispute receiving a package we had signed for.
Thankfully at our point of contact we have security cameras...which I reviewed and saw him stall in his truck for 8 minutes, then exit the vehicle with 2 packages. I knew his game, I called UPS with what I knew, 7 hours at 8:45 the driver called me asking if we were still open to deliver a package he had misplaced in the truck earlier that day. I could have given him the benefit of the doubt, except that I knew he specifically told our lady he was delivering 2 packages. When he showed up with it, the box was opened and he claimed there was damage to the box and he further opened it to make sure the contents were ok. I'd say he played it very cool, including advising me to reject the delivery noting the package is damaged and the seller will just refund or resend an item no problem.
My point: where there is a will there is a way. There can't be many places the package could have been moved through that wasn't under survelliance.
Politely, I would ask for the last place it was seen/tracked and move up in aggression from there. Eventually you should get the building it was last in and demand that video footage be reviewed or which driver the package was last with.