Star Trek TNG Seasons Remastered on Blu-Ray - Page 69

Thanks! The post I quoted said, "changed visually" and that's what confused me.

Sounds like the "lesson learned" ought to be that CBS should hire that external company to do the audio from here on out... they have a better track record at this point.

Recieved my replacement discs yesterday, here in AZ

Remember it wasn't the audio mix that was wrong, it was the track assignments. That's done by the mastering house who also would handle the final video encoding.

To sum up, CBS got caught self-mastering when they could have paid for it instead (couldn't resist).
Edited by alk3997 - 9/1/12 at 11:13am

I also just received my 4 replacement discs today via usps mail. The postcard they included is nice. I'll definitely be checking these out tonight.

I got mine today and can confirm the replacement discs are 1,3,4 and 5. I haven't had a chance to play them yet, though.

The post card was also included, and was a nice touch.

I just finished Encounter at Farpoint on the replacement disc, and the 7.1 track is mostly fine with one brief moment of dialog still shifted to the right, taking place before Riker beams up to the Enterprise for the first time. His dialog is centered on the 2.0 track.

Also, the sync issue with the 2.0 track during the opening credits of Farpoint has been fixed.

There's also another minor issue: "Farpoint" no longer has 4-channel matrix-encoded surround sound on the DD 2.0 track, which it did have on the original pressing of disc one. On the Next Level sampler it was DTS-HD MA 2.0. "The Naked Now" has the same issue which was also the case with the original disc one. "Code of Honor" appears fine. I haven't checked any other episode.

I'm kind of getting tired checking for errors! If they're there, I almost don't want to know at this point.

Still no sign of my replacement discs. I sent an email with my info weeks ago, then received another email asking for my info (I'm guessing a form reply). In any event, if I haven't gotten them by the end of this week I'm calling the number rather than going through email. I'm also definitely not buying S2 on pre-order or release week until I see some feedback here on whether everything is in proper order with the release. It's pathetic to treat fans that continually by these Star Trek releases over and over again in this manner.

This is probably the smoothest and fastest disc recall/replacement program I've ever seen.

I'm sure your discs are on their way. I recommend switching to decaf in the meantime.

Is that anything like saying "it was the least painful butt-kicking I ever suffered, and he said he was sorry after picking me up from the pavement" ?

I kid... but... having the "smoothest and fastest disc recall/replacement program" pales in comparison to having NO need for such a program in the first place... no?

Worse... the expense CBS had to eat on all this rework and replacement means less likely to consider Voyager or DS9 upgrades because they know it takes more work and fact-checking than they were originally planning to do.

For those unfamiliar, this is from Ben Gourlay's TweakTown interview with Mr. Burnett:

"We're doing this piece called Episode 179: Inside The Writers Room, where we're gonna get Ron Moore of Battlestar Galactica fame and Brannon Braga and Naren Shankar and Rene Echevarria into a room and they're going to take us through the process of breaking a story. The idea that we pitched to them is if All Good Things was not the last episode of the show, and you guys had to come up with another episode of Star Trek: The Next Generation, take us through this process, and let's write an episode here and show us how it's done. Because no one's ever really documented how a TV writers room works, and that's something I'm really interested in seeing."

Does this mean that it's just no longer flagged as Dolby Surround, or that there won't be any surround information coming out of the rear speakers when one's receiver is set to Prologic (etc.)?

When I select the DD 2.0 track, and I set my receiver to Dolby PLIIx, the only speaker registering any kind of audible sound on "Encounter at Farpoint" and "The Naked Now" is the center channel.

I'm no fan of any sort of defective disc replacement deal. IMO, studios should have their act a bit more together in this day and age when it comes to QC'ing their product. That said, I do agree the STNG disc replacement deal has been totally pain-free and fairly swift, especially in comparison to a few others I've participated in over the last half-decade. I didn't have to mail in the original discs, and the total hassle for me (other than waiting) was making a simple phone call. And it sure beats the alternative, which some studios have taken in regards to less-than-steller Blu-ray releases, which is to just ignore the problem altogether. Thanks to this sort of customer service, I will continue being a day 1 purchaser of succeeding STNG sets.

Sounds like another (new) mastering error, with the DD 2.0 track containing a mono encode (same content in both channels). Do you notice any stereo separation if you listen in stereo mode, with all matrix decoding turned off?

Yeah, stereo content accidentally being encoded as mono has happened to quite a few anime DVDs, and from multiple companies so I assume it's an error that can be easily made by inexperienced studios. I believe there's audio software that can determine for sure if a source is mono or not.

No. My comments were in response to complaints from someone who hasn't received their replacement yet as if it were the worst thing that could've happened to them. Talk about first world problems.

Or the teams responsible were handed a delivery date--all too common in "project management" these days--and did their best to make it work. Or they miscalculated like you suggest. Who knows? So they made a few mistakes. No doubt they've learned from them.

You know what I did when I played Encounter at Farpoint for the first time and it was obvious there were problems? I put the disc back in the case and waited a month or so for all this to work itself out. During that time, I watched The Twilight Zone (another excellent CBS Blu-ray production), Deadwood, and a bunch of other Blu-rays that had been sitting in my queue. I'm glad my replacement discs arrived a few days ago, but if it had been another month...who cares?

It's unfortunate that there were issues with this release. CBS fixed them and sent out replacements. Anyone who lets stuff like this ruin their day needs to reexamine their priorities.

anyone know what the new fixed set looks like on store shelves so someone doesn't buy a "bad' set

The US set will probably look like the fixed UK version which has a red Delta symbol on the spine and a different UPC/SKU. I don't know what the number will be here in the US since they have only made the UK information available at this time. As far as is known, there is no definitive release date for the fixed sets but I suspect the end of the month is most likely given that we have been told that is when replacement discs would arrive in force.

Your ears.

Has anyone who asked for replacement disks by email received their disks? Did all those who have posted that they received them call?

I called, since it sounded like that was the fastest and least painful way.

Since this was a holiday weekend, I'd give it another week taking into account that someone likely had to read your email and type the information in somewhere, unlike calling where the operator does it right then.

If this were a "we'll send you a mailer for your old discs, then ship you new ones when we get them from you" situation, then e-mail would have likely generated the same speed of service.

I emailed my request on August 6 and as of today September 4, I still haven't received the replacement discs. Has anyone that emailed received the replacement discs yet? If so, when did you send your email request?

Yes, but some people (and those at CBS in particular) might not believe a disc was done in mono without scientific proof.

Mine has a small red delta on the lower portion of the spine. I received it last week.

Season 2 is coming out December 4: http://www.tvshowsondvd.com/news/Star-Trek-Generation-Season-2-Blu-ray/17450

It came up for pre-order in the UK last weekend but nice to see some details of the set including commentaries and 'The Measure of a Man' extended version

I'll snag both seasons on Blu at once so I can enjoy them over the holidays. Wheeeeeeeee!

For those who are tracking disc replacements, I received mine in Texas yesterday. Like everyone else, I received four discs with the apology postcard. I never heard from them until the discs arrived (no confirmation email after I emailed the "inner groove" numbers).

I handled the initial request for replacement and the follow-up information all by email (no phone calls). Hopefully I'll get a chance to look at (listen to) the corrections this weekend.
Edited by alk3997 - 9/5/12 at 4:14pm