Originally Posted by MDRiggs
There are no problems with streamed media. My issues are with physical Blu-ray Discs.
Your description sounds a lot like reading issues in the BD drive. Whether that's a result of the discs themselves or the actual drive is the question. With rental discs, it's always prudent to wash and buff the BD and see if that helps. Cleaning the BD drive's laser is another possible option if you feel comfortable fiddling around in those innards. A q-tip and alcohol are all that's needed once you gain access. There will be a metal plate covering the loader, and once that's off the laser is right there. Assuming this is not a dirty disc issue, even a tiny fleck of grunge on the laser can do this.
BD is FAR more finicky with respect to dirt or defects on discs, compared to DVD. Tolerances are extremely tight. As for Hugo refusing to load, that's a separate issue related to programming.