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Directv Does Not Take Care of Long Time Customers.

post #1 of 8
8/27/10 at 5:02pm
Thread Starter 
I have just disconnected all home services for Directv and its like being freed from slavery. I was a pioneer customer for Directv and I have purchased no less than 5 receivers, two RCAs and three Sonys for cost totaling several thousands of dollars. Do you think Directv gives consideration for this in upgrading programming to hi def? No. As a matter of fact, they keep changing their policies, and they now do not offer any connection for these receivers, and they have forced me to upgrade to their receivers although I own my own having paid retail for all of them. Now, they want me to pay them a monthly rental as well as enter into a two year contract. I helped build the company by being a customer from the beginning and investing so much money into equipment. Has anyone else had a similar experience with Directv?
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post #2 of 8
8/27/10 at 6:50pm
Quote:
Originally Posted by gbaby View Post

I have just disconnected all home services for Directv and its like being freed from slavery. I was a pioneer customer for Directv and I have purchased no less than 5 receivers, two RCAs and three Sonys for cost totaling several thousands of dollars. Do you think Directv gives consideration for this in upgrading programming to hi def? No. As a matter of fact, they keep changing their policies, and they now do not offer any connection for these receivers, and they have forced me to upgrade to their receivers although I own my own having paid retail for all of them. Now, they want me to pay them a monthly rental as well as enter into a two year contract. I helped build the company by being a customer from the beginning and investing so much money into equipment. Has anyone else had a similar experience with Directv?

Even if you buy your own receivers, you are still technically leasing the receivers and are required to pay the monthy lease fee. However, you will be able to keep a purchased receiver when you receive an alternative from DirecTV. If you ask DirecTV CSR's, you will probably receive a free upgrade.
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post #3 of 8
8/28/10 at 5:35am
Leased receivers cost no more per month than the old system where the customer had to buy the equipment.

D* had to change equipment to make more efficient use of satellite spectrum, so older equipment is obsolete. No one held a gun to your head to make you buy all that equipment.

I do agree that they often give their existing customers the shaft, compared to new customers. But most all big companies do that these days. Squeaky wheel often (but not always) gets the grease. I recently left D* after 14 years because when they sent a software update to my boxes, it bricked one of them. They wanted me to pay them to obtain a replacement box I was leasing and pay to have someone change it out. I told them to shove it where they can't reach.
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post #4 of 8
8/29/10 at 3:55pm
After the first receiver, you pay either an additional receiver fee OR a lease fee for every receiver and they are the same amount. You were already paying this for your existing receivers so the monthly amount would not have changed.
Most of the time, DirecTV is willing to upgrade the receivers free of charge, although you do have to enter into a two-year commitment.
FYI, all the providers, not just DirecTV, give better deals to new customers than they do to existing ones. I am a marketing guy myself and I know that getting new customers is where the focus is. It may be cynical but most existing customers are not going to leave just because they can't get the "new customer" deal.
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post #5 of 8
8/30/10 at 6:08pm
My DirectTV service is being taken out on 9/1.
Too expensive for 14 channels of Sponge Bob.

I'm an HTPC noob here, and willing to try Hulu, etc.
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post #6 of 8
8/30/10 at 7:58pm
Quote:
Originally Posted by bgavin View Post

My DirectTV service is being taken out on 9/1.
Too expensive for 14 channels of Sponge Bob.

I'm an HTPC noob here, and willing to try Hulu, etc.

Not sure how your comment relates to the OP's comment. In any event you'll find Hulu does not compare to HDTV.
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post #7 of 8
8/31/10 at 2:48am
Quote:
Originally Posted by bgavin View Post

My DirectTV service is being taken out on 9/1.
Too expensive for 14 channels of Sponge Bob.

I'm an HTPC noob here, and willing to try Hulu, etc.

Hulu is free. Netflix is cheap as $8.99 a month. OTA is the best source of HD available. If you want to keep spending $60 to $100 a month buy DVDs and months down the road you will have a huge DVD library.

Sponge Bob sucks. I have a lot of good classic cartoons in my DVD library. Including Goofy, Donald Duck, Tom & Jerry, Looney Tunes, Woody Woodpecker and many others.
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post #8 of 8
9/1/10 at 10:22am
I was a DirectTV customer for a long time, and decided with the latest price increase the service is no longer viable.

When I turned in the disconnect notice, DTV started their aggressive marketing campaign to get me back into the (high priced) fold. Silly little 3 month deals, ad nauseum... DTV simply is not worth the high price.

The missus likes her HGTV, WE, FOOD channels. I can't seem to find these OTA, hence the Hulu connection.

We get a good amount of OTA HD, but only have a 780 set.
Out of work, so no plans to upgrade sets.
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