Below is the email string from the communication I have had with Pioneer (read it from the bottom up). I called a couple of times first, but both of the guys that I got on the phone were completely clueless about networking and stated that this problem had never been reported before....even though I knew it had because I had already previously reported it and knew that other people on this forum had also.
I tried going through Dlink first and they tried a number of things including having me try out some Beta firmware on the 1522 to no avail. They basically now say that it's not their problem since their bridge works with all other known devices and only the new Pioneers are having problems.
Hopefully Pioneer will actually spend the $100 to buy a Dlink bridge and get to the bottom of this problem. Sooner or later they will start to see a lot of needless returns/exchanges that will affect their profit margins......and then there will be incentive to fix it.
I have searched for other bridges but this Dlink is the only one with 4 gigabit ports. The only other option is to go with a single port Netgear and add a 5 port Gigabit switch to it.
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From: "customer support"
To:
Sent: Thursday, September 9, 2010 7:14:37 AM
Subject: RE:Re: Hook up and Operation
Thank you for contacting Pioneer Electronics, Inc.
I appreciate your understanding.
I requested our engineers try to research the DLink routers further. If they have additional questions or have an answer, I will forward their response.
Thank You,
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Customer Service Representative
--Original Message--
From:
Date: 09/08/10
To:
customer.support@pioneerservice.com
Subject: Re: Hook up and Operation
Yes I have talked to Dlink and raised the issue to their top level technical support. They remotely connected to my system and logged the communication across my network and say that there is no issue with their communication pro tocol. They say that the Pioneer locks up completely and that is why it won't communicate again unless it's power cycled. They say that their wireless bridge (DAP-1522) works just fine with hundreds of different devices and only the new Pioneer AVR's (all of them from 1020K to SC-37) , seem to have a conflict.
This Dlink media bridge is unique because it can communicate on the 2.4GHz or 5GHz frequency and has 4 gigabit ports built in. This allows you to put your PS3, BD player, AVR and TV online with one device. None of the other networking companies have this and I would expect that as people begin upgrading their media center with new AVR's and TV's that are internet capable, a lot of them will be buying this Dlink bridge which will render their internet radio and Iphone control completely useless. From what I have read on a few AV forums, numerous people have returned their new Pioneer AVR's for exchange thinking they had a faulty AVR only to discover the replacement had the same issue. As you can see, this will lead to a lot of needless returned product and a rather large cost to Pioneer's margin's as more and more people upgrade their media centers. Since so many people are already seeing this problem, I think Pioneer should at least buy one of these Dlink bridges and con
firm where the problem resides. If you find that the Dlink is violating a communcation protocol, you could force them to release a firware upgrade or threaten to go after them to recoup your profit losses due to their issue.
Just my 2 cents.......
BTW I run large Global Product Support group so I know what you guys are going through on the front lines with customers....especially during a new product launch.
----- Original Message -----
From: "customer support"
To:
Sent: Wednesday, September 8, 2010 5:10:30 PM
Subject: RE:Hook up and Operation
Thank you for contacting Pioneer Electronics, Inc.
Sorry to hear you are having problems with the router.
Have you contacted DLink?
We have a Linksys router here and it does not time out.
We use the iControl and the Internet radio for hours and not lose communication.
Thank You,
------
Customer Service Representative
--Original Message--
From:
Date: 09/07/10
To:
customer.support@pioneerservice.com
Subject: Hook up and Operation
Inquiry Type:Hook up and Operation
lstPublishers:0001
lstTitles:A00001
Inquiry:My VSX-32 will not stay connected to the internet for more than about 30 minutes. There is an incompatability problem with a Dlink DAP-1522 media bridge that is also on my network. This is a known problem now (VSX-1020K, 1120K,VSX-32) and has been reported by numerous people on AVS forum. All other internet devices (PS3, XBOX, desktop, laptop, numerous IPhones, Android phone) work just fine so it appears that this is a Pioneer problem and not a Dlink problem. This problem renders the Iphone control and Internet radio completely useless. What is the schedule to get a firmware fix for this?
