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The "Official" Denon AVR-4311CI/AVR-A100 thread [NO PRICE TALK] - Page 547

post #16381 of 21928
4/7/12 at 8:24am
Quote:
Originally Posted by longbow View Post

I do enjoy my Denon 5900 via Denon link going into my 4311! I also have my Denon 3910 via DL into my 4308 as well. Wonderful thing Denon Link.

Cool. We could start a new exclusive online audiophile networking site called DenonLinkedIn.
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post #16382 of 21928
4/7/12 at 9:05am
Quote:
Originally Posted by longbow View Post

I do enjoy my Denon 5900 via Denon link going into my 4311! I also have my Denon 3910 via DL into my 4308 as well. Wonderful thing Denon Link.

longbow,

Did you do the DL upgrade from Denon Link S.E. to DL3 on the 3910 and if so what was involved?

My fat PS3 died a few weeks ago and I was using it as my SACD player. After reading SOM's posts and his results with DL, I think it's time to upgrade.
I was looking at a used 3910 but have been hesitant to purchase without knowing whether or not it can still be updated to DL3 if it hasn't already been done.
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post #16383 of 21928
4/7/12 at 9:54am
^Brent, I know nothing about it firsthand but did some searching for you. Here's a post on the dedicated thread about how the DL3 upgrade is done. I guess you could get the ser # and try the Denon website and could also call Denon CS. I think you could tell if it's been updated by connecting via a CAT5 cable to the 4311 to see if the 4311 display reads DenonLink.

This guy seems like an expert on that model per posts here and here. If no joy from Denon website/CS, I'd PM him as he seems to have saved the FW on disc and has supplied it to others.
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post #16384 of 21928
4/7/12 at 11:05am
Quote:
Originally Posted by Brent A View Post

longbow,

Did you do the DL upgrade from Denon Link S.E. to DL3 on the 3910 and if so what was involved?

My fat PS3 died a few weeks ago and I was using it as my SACD player. After reading SOM's posts and his results with DL, I think it's time to upgrade.
I was looking at a used 3910 but have been hesitant to purchase without knowing whether or not it can still be updated to DL3 if it hasn't already been done.

I did do the upgrade many years ago. It was a downloadable software update that you burned the ISO onto 3 CD's and loaded them into the 3910. I remember throwing out the CD's after my last move, so I do not have those files. Too bad the upgrade does not work for my 5900, but I am using the DL for DVD-Audio multi channel and the SACD via the 7.1 analog as a separate input from the 5900 to the 4311.
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post #16385 of 21928
4/7/12 at 12:03pm
^^^
Thanks for the info guys. This makes me feel more comfortable with purchasing one of the DL3 upgradable models.
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post #16386 of 21928
4/7/12 at 8:26pm
Quote:
Originally Posted by DonH50 View Post

Curious: My Pioneer applies room correction in Direct, not in Pure Direct. Obviously it converts the analog signal for (at least) the former.

How do the 4311's Direct and Pure Direct modes differ?

Sorry for the idiot question... - Don

don, the "direct" mode on the denon is roughly equivalent to "pure direct" on the pio...
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post #16387 of 21928
4/7/12 at 11:16pm
I purchased a 4311CI 6 months ago, configured my new sub around then and everything was fine. I had switched out my sub a few weeks ago. Yesterday I put back the original sub.

Today, I wanted to rerun Audyssey on my setup and the microphone appears to have lost it's sensitivity. Subwoofer measurements which typically should be around 75db (based on hearing experience) are being measured at 43db - I tried to increase the sub gain, but there was not a significant increase in the db detection by the amp.

Similarly, Audyssey setup had to boost the sound levels of all speakers, be they front or surround. Could this be a problem with the microphone or is this amp related? When I plugged in the mic, the amp detected it and switched to Audyssey configuration right away. Would resetting the amp to factory defaults help?

I there a way to detect/isolate this issue, I have an old Denon, whose microphone did not seem so fragile, if indeed it is the new mic. Wonder if Denon folks will replace the 4311 mic .... unit is fairly new, barely used.

Thoughts, thanks!
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post #16388 of 21928
4/8/12 at 6:35am
Quote:
Originally Posted by anonymouse99 View Post

I purchased a 4311CI 6 months ago, configured my new sub around then and everything was fine. I had switched out my sub a few weeks ago. Yesterday I put back the original sub.

Today, I wanted to rerun Audyssey on my setup and the microphone appears to have lost it's sensitivity. Subwoofer measurements which typically should be around 75db (based on hearing experience) are being measured at 43db - I tried to increase the sub gain, but there was not a significant increase in the db detection by the amp.

Similarly, Audyssey setup had to boost the sound levels of all speakers, be they front or surround. Could this be a problem with the microphone or is this amp related? When I plugged in the mic, the amp detected it and switched to Audyssey configuration right away. Would resetting the amp to factory defaults help?

I there a way to detect/isolate this issue, I have an old Denon, whose microphone did not seem so fragile, if indeed it is the new mic. Wonder if Denon folks will replace the 4311 mic .... unit is fairly new, barely used.

Thoughts, thanks!

It's possible that a microprocessor reset will fix the problem. (It did when I thought I had a mic issue with my brand new 4311.) If you contact Denon requesting a replacement mic, they will probably insist you do the reset and retest the mic before they will send you a replacement.

You've got nothing to lose by trying a reset before contacting Denon. Just be sure to backup your settings first.
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post #16389 of 21928
4/8/12 at 8:53am
Thanks lightbox, I found the procedure to reset the microprocessor in the manual but did not see any mention of how to backup settings, I'll try to look again. Also tried searching the forum and have not been able to locate anything yet.

Any links on how to backup settings will be gratefully appreciated.

UPDATE: Found relevant info here:
http://www.avsforum.com/avs-vb/showt...?t=1334369#E10

Web Gui feature is as simple for as opening up a Firefox browser on your PC and going to the URL of your receiver on the local LAN
http://

Resetting microprocessor (4311CI):
Page #138 of user manual
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post #16390 of 21928
4/8/12 at 10:39am
I followed the resetting procedure in the manual after backing up the configuration to my PC. I am not sure if my receiver did indeed perform a microprocessor reset, but unfortunately this did not seem to fix the problem.

So it could be either a bad mic or the unit has gone bad Will need to contact Denon tech support tomorrow.
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post #16391 of 21928
4/8/12 at 2:00pm
Quote:
Originally Posted by anonymouse99 View Post

I followed the resetting procedure in the manual after backing up the configuration to my PC. I am not sure if my receiver did indeed perform a microprocessor reset, but unfortunately this did not seem to fix the problem...

The FPD flashes a bit immediately indicating the successful completion of a reset. Having missed noting that, before you LOAD the SAVED file, simply try to turn on Audyssey and you'll find it's unavailable. There should be no distances and channel trims either, and none of the custom settings, naming, etc. which you did. Simply do the reset again, confirm as just described, then try autosetup.
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post #16392 of 21928
4/8/12 at 2:19pm
Sorry, what does FPD stand for? So, you're saying, do the following:

1. Reset unit
2. Check to see if Audyssey can be turned on, if not then unit has been reset successfully (how to check this though?)
3. Try Audyssey autosetup

Thanks!
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post #16393 of 21928
4/8/12 at 2:33pm
Quote:
Originally Posted by anonymouse99 View Post

Sorry, what does FPD stand for? So, you're saying, do the following:

1. Reset unit
2. Check to see if Audyssey can be turned on, if not then unit has been reset successfully (how to check this though?)
3. Try Audyssey autosetup

Thanks!

Probably Front Panel Display...
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post #16394 of 21928
4/8/12 at 2:42pm
Quote:
Originally Posted by anonymouse99 View Post

Sorry, what does FPD stand for?

Nick's got it: Front Panel Display flashes
Once reset, simply do this to confirm:
Go to Menu-Autosetup-Parameter Check will not appear (see p 75) as it "only displays after Auto Setup has been run". Instead you will have to select Auto Setup.
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post #16395 of 21928
4/8/12 at 2:53pm
Thanks guys, yeah, flashing was successful because "Parameter Check" option does not show up anymore (under Audyssey config). All channel level presets/adjustments show 0.

Unfortunately, my problem still persists, microphone is detecting loud subwoofer test at 41 db, so something has gone awry with either the mic or the main unit. Normally, my sub at 9 o'clock position is detected at 75 db or thereabouts, this time no such luck.
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post #16396 of 21928
4/8/12 at 5:45pm
" I have an old Denon, whose microphone did not seem so fragile, if indeed it is the new mic. Wonder if Denon folks will replace the 4311 mic .... unit is fairly new, barely used."


I know you should use a 4311 mic, but for testing purposes, why don't you try your old Denon mic just to see if it is the mic. Pete
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post #16397 of 21928
4/8/12 at 6:17pm
Thanks Pete .... I did think about hooking up my 3806 mic but again, I don't really want to mess with my warranty. Not sure if the two mics have the same impedance, compatibility, etc. so me thinks it would be better to wait till I call Denon support early morning tomorrow.
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post #16398 of 21928
4/8/12 at 6:19pm
@Chris, SoM -- Thanks guys! I only use "Pure Direct" for measurements, as y'all undoubtedly already know...
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post #16399 of 21928
4/9/12 at 6:33am
Folks,

I just bought one of these and this is the first time that I have had a video processor in my mix (previously DVD and TV went directly to the projector). I also have a new JVC-RS40. I am noticing that HDTV (1080i) does not look nearly as good on this new PJ as it did on the old (which was a JVC G15).

My theory is that the RS-40 does not scale 1080i as well as the old G15 did. I am wondering whether the 4311 has a deinterlacing feature for HDMI 1080i and if so where this might be configured.

Any help would be appreciated.

Thanks,

Bernd
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post #16400 of 21928
4/9/12 at 6:57am
^^
See "i/P Scaler" (p. 83).
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post #16401 of 21928
4/9/12 at 8:43am
Quote:
Originally Posted by anonymouse99 View Post

Thanks Pete .... I did think about hooking up my 3806 mic but again, I don't really want to mess with my warranty. Not sure if the two mics have the same impedance, compatibility, etc. so me thinks it would be better to wait till I call Denon support early morning tomorrow.

I called Denon support this morning and they want me to try measuring Audyssey in a different room. I said it would be hard to do that, for lack of speakers etc in other rooms. I insisted that I be sent a microphone for testing, and they want me to send in mine to check it test first - if the mic is defective they would be willing to ship me a working mic.

Ugh, this seems harder than it is to get support to understand my issues.

I am wondering if there is anyone in Denver who is willing to help with letting me borrow a 4311ci microphone for a few hours. I want to isolate the problem to either the microphone or receiver. I could also bring my microphone to test with your 4311ci receiver to see if it works ok.

I thought that ListenUp in town would help but they only service what they sell!
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post #16402 of 21928
4/9/12 at 8:55am
Quote:
Originally Posted by anonymouse99 View Post

I purchased a 4311CI 6 months ago, configured my new sub around then and everything was fine. I had switched out my sub a few weeks ago. Yesterday I put back the original sub.

Today, I wanted to rerun Audyssey on my setup and the microphone appears to have lost it's sensitivity. Subwoofer measurements which typically should be around 75db (based on hearing experience) are being measured at 43db - I tried to increase the sub gain, but there was not a significant increase in the db detection by the amp.

Similarly, Audyssey setup had to boost the sound levels of all speakers, be they front or surround. Could this be a problem with the microphone or is this amp related? When I plugged in the mic, the amp detected it and switched to Audyssey configuration right away. Would resetting the amp to factory defaults help?

I there a way to detect/isolate this issue, I have an old Denon, whose microphone did not seem so fragile, if indeed it is the new mic. Wonder if Denon folks will replace the 4311 mic .... unit is fairly new, barely used.

Thoughts, thanks!

You might have a problem with your original sub woofer - before you send the unit back - try hooking up the "new" sub and see if that works. If it does the problem lies with your sub woofer & not your AVR.
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post #16403 of 21928
4/9/12 at 9:06am
Quote:
Originally Posted by anonymouse99 View Post

I called Denon support this morning and they want me to try measuring Audyssey in a different room. I said it would be hard to do that, for lack of speakers etc in other rooms. I insisted that I be sent a microphone for testing, and they want me to send in mine to check it test first - if the mic is defective they would be willing to ship me a working mic.

Ugh, this seems harder than it is to get support to understand my issues.

I am wondering if there is anyone in Denver who is willing to help with letting me borrow a 4311ci microphone for a few hours. I want to isolate the problem to either the microphone or receiver. I could also bring my microphone to test with your 4311ci receiver to see if it works ok.

I thought that ListenUp in town would help but they only service what they sell!

Do you have a Best Buy anywhere near you? I recall someone mentioning early in this thread that Best Buy may have a few extra's lying around. You can give them a try and see if they'll be willing to give you one.

I would still try your old mic and see if that does the same. Or try an external SPL meter to compare the mic readings for the subs. They may not be exact, but they shouldn't be more than a few dBs from each other.
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post #16404 of 21928
4/9/12 at 10:42am
Quote:
Originally Posted by ggsantafe View Post

You might have a problem with your original sub woofer - before you send the unit back - try hooking up the "new" sub and see if that works. If it does the problem lies with your sub woofer & not your AVR.

Thanks ggsantafe .... the sub is fine. I forgot to mention that Audyssey was behaving/calibrating the same way for my fronts, surrounds, etc. i.e. it could not properly hear that the speakers were quite loud. During the measurement cycle it was resending test tones at a an abnormally high level.
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post #16405 of 21928
4/9/12 at 10:46am
Quote:
Originally Posted by duc135 View Post

Do you have a Best Buy anywhere near you? I recall someone mentioning early in this thread that Best Buy may have a few extra's lying around. You can give them a try and see if they'll be willing to give you one.

I would still try your old mic and see if that does the same. Or try an external SPL meter to compare the mic readings for the subs. They may not be exact, but they shouldn't be more than a few dBs from each other.

I do have a Best Buy. Are you saying that they would let me borrow their Audyssey mic .... I unfortunately don't see any 4311's in stores anymore at least around where I live, is the same mic used for also the 33xx series? Microphone model DM-A409. I can try to see if they will let me borrow a mic for a little while.
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post #16406 of 21928
4/9/12 at 10:49am
^^
Every Denon AVR since the XX09 models with Audyssey use the same DM-A409 mic including the newer XX12 models. Best Buy will sometimes just give away the mic if they have one as they don't use them with their demo models.
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post #16407 of 21928
4/9/12 at 4:17pm
Right now I'm using the ARC control between my TV and receiver. I turn on my TV and the receiver automatically turns on and the TV's built in speakers turn off. I really like how this works and I have the option to switch to the TV's speakers from the TV menu anytime. The only thing I can't get to work in the receivers onscreen menu. The way I have been doing it is to change input to BluRay and view the menu. So is it possible for the receiver to display the on screen menu when using ARC while watching TV?
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post #16408 of 21928
4/9/12 at 4:41pm
no. think about it -- if the video is coming in directly to the TV, the video isn't passing through the receiver, so how can it overlay on-screen graphics such as the menu?
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post #16409 of 21928
4/9/12 at 4:42pm
Quote:
Originally Posted by digitalart View Post

Right now I'm using the ARC control between my TV and receiver. I turn on my TV and the receiver automatically turns on and the TV's built in speakers turn off. I really like how this works and I have the option to switch to the TV's speakers from the TV menu anytime. The only thing I can't get to work in the receivers onscreen menu. The way I have been doing it is to change input to BluRay and view the menu. So is it possible for the receiver to display the on screen menu when using ARC while watching TV?

ARC is simply an Audio Return Channel. It provides a path for audio that is currently playing on your TV to be passed back to the receiver. Originally, HDMI was one way communication in terms of video and audio. With ARC, audio can now be sent in both directions.

The 4311 can only overlay the menu over video that passes through it like your BD/DVD player. That is why you do not see the menu while watching OTA TV. Well, that and the fact that your TV can only display from one input source at a time. You can always use PIP on your TV if you want to see the AVR menu.
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post #16410 of 21928
4/9/12 at 5:25pm
Quote:
Originally Posted by duc135 View Post

Do you have a Best Buy anywhere near you? I recall someone mentioning early in this thread that Best Buy may have a few extra's lying around. You can give them a try and see if they'll be willing to give you one.

I would still try your old mic and see if that does the same. Or try an external SPL meter to compare the mic readings for the subs. They may not be exact, but they shouldn't be more than a few dBs from each other.

duc135, jdsmoothie. Thanks a billion for your awesome suggestions. I did go to a Best Buy and guess what, the guy was nice enough to let me take one home, to try. I did try and found out that the MICROPHONE is DEFECTIVE. I'll call Denon to send me a microphone tomorrow. Again, thank you guys, I'm extremely excited that it is not the receiver having an issue - I don't trust any kind of repair, they fix one thing and break something else!
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "Official" Denon AVR-4311CI/AVR-A100 thread [NO PRICE TALK]