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The "Official" Denon AVR-4311CI/AVR-A100 thread [NO PRICE TALK] - Page 656

post #19651 of 23178
Quote:
Originally Posted by Rumble Devo View Post

Okay guys, I need some advice very quickly, as today is the last day I can return my Denon receiver.
I am beyond my return window.....sigh
I purchased a new Denon 4311 from an authorized internet dealer, and ever since I have been having problems with the audyssey auto calibration.
The outputs has been constantly harsh, with what looks like boosted high frequencies.
I have already received a replacement microphone and this helped with improving the low frequencies, but the highs still remain exaggerated.
I have done a microprocessor reset, but not a network reset.
bottom line, it is painful to listen to this receiver at high volumes.
I am starting to get frustrated with this thing.
What should I do?
Thanks for your time.
BTW, I called Denon support today and they told me "you don't have to use audyssey"...WTF!!!
Quote:
Originally Posted by fjames View Post

My theory on why this happens is XT32 being more sensitive to setup issues than lesser versions. The two variables to look at are mic positioning (height and pattern) and mic stability (you really have to use a mic stand with a proper adapter and I like the mic just snug - not overly tight.)
So try raising or lowering the mic maybe 4" and also try a diamond pattern - i.e. focus the various positions around the MLP so the MLP is one point of a diamond, then add the remaining around that in some fashion (like two in front and two in back of the diamond.)
Don't forget the first measurement is the critical one, mess that up and you're wasting your time.

UPDATE
I have fixed most of my problem.

It appears that my 10/100 network switch power supply was emitting either RFI or some sort of high pitched electrical interference that was being picked up by the Denon and then output by all of my speakers.

I have since replaced this switch with another. The nosie is gone and my ears are much happier. smile.gif

Man, it was so frustrating paying for a piece of equipment that I couldn't enjoy because my ears were ringing so much.

I re-ran auydssey and still have the high frequency boosts, but its not nearly as harsh or ear fatiguing now.


Sorry to vent, but maybe this will be helpful to someone else in the future.
post #19652 of 23178
Quote:
Originally Posted by Rumble Devo View Post


I re-ran auydssey and still have the high frequency boosts, but its not nearly as harsh or ear fatiguing now.
Sorry to vent, but maybe this will be helpful to someone else in the future.

Audyssey's reference curve is supposed to roll off the highs, so there is still something amiss with the room correction results that you have. I'm wondering what kind of speakers you have and whether they may be the source of the problem??
post #19653 of 23178
I have searched this thread but not read all 19,000+ posts and haven't found an answer I understand to my question. I bought my 4311 a couple years ago right when it first came out and after working through the set up, with great help from batpig and this forum, everything has been hunky dory. I am now getting the Airplay Upgrade notice everytime I fire things up and although at first I was going to pass on it (because I have an Apple TV connected) I haven't been able to make the 4311 stop reminding me and its perserverence has convinced me that it isn't a bad option to have...especially for free.

And there is the rub, everytime I have gone in to upgrade somewhere along the chain things have cratered and not upgraded. I did read one post here that indicated I first needed to visit the Denon site and "register", but when I followed the link it didn't go anywhere that allowed me to register. I am sure this is a much outdated question and apologise, but I know someone here will save me hours...

Thanks!
post #19654 of 23178
For all of our friends that live on the East coast where Sandy hit you are in our prayer's hoping your safe. Toy's and even homes can be replaced but not our friends, I hope everyone had thier systems up high so you didn't loose them to water damage.
Chris I know you live somewhere around there and hope your well. Let us know. Bob
post #19655 of 23178
^^^

thanks bob for the kind thoughts... it's much appreciated... smile.gif

yup, good here... other than an indoor swimming pool in my basement and LOTS of branches down, we came through unscathed at my house... others were far less fortunate... frown.gif even where i live (across the river from philly), there are many downed trees, and i would anticipate some people will be without electricity for quite some time...

the people who live at the shore will need all of the thoughts they can get... it will take quite some time before it is anywhere back to normal there, if it ever will be... the coastline will be significantly changed... frown.gif
post #19656 of 23178
Quote:
Originally Posted by gtm73 View Post

I have searched this thread but not read all 19,000+ posts and haven't found an answer I understand to my question. I bought my 4311 a couple years ago right when it first came out and after working through the set up, with great help from batpig and this forum, everything has been hunky dory. I am now getting the Airplay Upgrade notice everytime I fire things up and although at first I was going to pass on it (because I have an Apple TV connected) I haven't been able to make the 4311 stop reminding me and its perserverence has convinced me that it isn't a bad option to have...especially for free.
And there is the rub, everytime I have gone in to upgrade somewhere along the chain things have cratered and not upgraded. I did read one post here that indicated I first needed to visit the Denon site and "register", but when I followed the link it didn't go anywhere that allowed me to register. I am sure this is a much outdated question and apologise, but I know someone here will save me hours...
Thanks!

Set the "Upgrade Notification" setting (p. 102 OM) to "OFF".
post #19657 of 23178
Quote:
Originally Posted by ccotenj View Post

^^^
thanks bob for the kind thoughts... it's much appreciated... smile.gif
yup, good here... other than an indoor swimming pool in my basement and LOTS of branches down, we came through unscathed at my house... others were far less fortunate... frown.gif even where i live (across the river from philly), there are many downed trees, and i would anticipate some people will be without electricity for quite some time...
the people who live at the shore will need all of the thoughts they can get... it will take quite some time before it is anywhere back to normal there, if it ever will be... the coastline will be significantly changed... frown.gif
Great to hear!!!biggrin.gif
post #19658 of 23178
Quote:
Originally Posted by jdsmoothie View Post

Set the "Upgrade Notification" setting (p. 102 OM) to "OFF".

Thanks.

Any thoughts on where I might be going wrong in actually trying to update to accept the new airplay? I will try it again tonight and give a better summary of where it is breaking down for me.
post #19659 of 23178
That didn't come out right . What I meant was great to hear your ok . The damage will take a long time to repair (if ever). I worked on the poles for 45 years and when alot of of my friends were sent out there from Illnois we knew they would be gone for quite a while to restore service. Wish all the best.
post #19660 of 23178
Quote:
Originally Posted by gtm73 View Post

Thanks.
Any thoughts on where I might be going wrong in actually trying to update to accept the new airplay? I will try it again tonight and give a better summary of where it is breaking down for me.

Denon has apparently stopped the on-line registration process and gone to a phone registration process as noted below ...

post #19661 of 23178
@bob...

no need to apologize, i knew what you meant... smile.gif

yea, those guys are working their tails off... thank goodness for the reinforcements like your friends... otherwise it would be a very long time before service was restored to everyone... as it is, people are being told not to expect power until the 4th... there's still a lot of trees to be cleared off the lines, let alone fixing them... and that's inland...

thanks... smile.gif as noted, we were exceptionally fortunate here...
post #19662 of 23178
I am now officially an owner of the 4311ci!

And I have to say that as of right now, I am totally overwhelmed with the features of this thing. I've only messed around with it for like an hour and already thinking it is quite a bit overkill for what I need lol!

That said, I had a couple questions.

1. Is there any kind of HDMI pass through? What I mean is, is there anyway that I can have my TV hooked up through ARC to the receiver, and my cable set top box connected to the AVR, and be able to watch cable on my TV without having to power on the receiver and switch inputs? Or anyway that I could switch the input to my PS3 (that is hooked to the AVR) with the same concept?

There are definitely times where I want to just have sound coming out of the TV and it seems like a waste of power/time to have to use the AVR just to do this. I did find the setting that makes the audio output through the TV instead of the AVR, but I was just wondering if there is any other feature like I'm wondering about.

2. Is this too little room for my receiver to breathe? Here is a picture:



For the time being, until I get my higher end speakers, I'm using it place of my 10 year old AVR for my living room setup. So this isn't the permanent home, but I'm not sure how long it will be here.

And meanwhile I will be browsing through the huge manual to see if I can learn a thing or two!
post #19663 of 23178
That is not enough room for your receiver to breathe. I think the manual recommends 8 inches on every side. At the very least you want more space above the top. If you can get some air circulation across the top it would help.
post #19664 of 23178
Quote:
Originally Posted by purbeast View Post

I am now officially an owner of the 4311ci!
And I have to say that as of right now, I am totally overwhelmed with the features of this thing. I've only messed around with it for like an hour and already thinking it is quite a bit overkill for what I need lol!
That said, I had a couple questions.
1. Is there any kind of HDMI pass through? What I mean is, is there anyway that I can have my TV hooked up through ARC to the receiver, and my cable set top box connected to the AVR, and be able to watch cable on my TV without having to power on the receiver and switch inputs? Or anyway that I could switch the input to my PS3 (that is hooked to the AVR) with the same concept?
There are definitely times where I want to just have sound coming out of the TV and it seems like a waste of power/time to have to use the AVR just to do this. I did find the setting that makes the audio output through the TV instead of the AVR, but I was just wondering if there is any other feature like I'm wondering about.
2. Is this too little room for my receiver to breathe? Here is a picture:
For the time being, until I get my higher end speakers, I'm using it place of my 10 year old AVR for my living room setup. So this isn't the permanent home, but I'm not sure how long it will be here.
And meanwhile I will be browsing through the huge manual to see if I can learn a thing or two!

1. Yes, all Denon XX11/X91 AVRs (except the 391) have this feature. Set HDMI Control to ON (p. 99 OM) and set the Standby Source (p. 99 OM) to the specific HDMI jack the source is plugged in to. Note this feature will not likely work if you also have ARC enabled on the TV.

2. Yes. Ideally you should have at least 3" clearance on the sides and above the AVR. If that's not possible, consider adding one or two PC fans behind the unit to pull the warm air away.

http://www.coolerguys.com/ho.html
post #19665 of 23178
Does anyone know if Denon customer support was affected by the storm?

Denon USA 's website shows D&M Customer Service as being located in Mahwah, N.J. which from what I gather got hit hard.
post #19666 of 23178
No info on the NJ location, but their primary customer support is handled by a 3rd party company located in Texas.
post #19667 of 23178
Quote:
Originally Posted by jdsmoothie View Post

1. Yes, all Denon XX11/X91 AVRs (except the 391) have this feature. Set HDMI Control to ON (p. 99 OM) and set the Standby Source (p. 99 OM) to the specific HDMI jack the source is plugged in to. Note this feature will not likely work if you also have ARC enabled on the TV.
2. Yes. Ideally you should have at least 3" clearance on the sides and above the AVR. If that's not possible, consider adding one or two PC fans behind the unit to pull the warm air away.
http://www.coolerguys.com/ho.html

Okay thanks for the replies, I will check out the manual tonight and mess around with it.

I may also just put the receiver up on top of the stand so that it can breathe. It does look better in there, but if it could mean my receiver overheats I'd rather pull it out. But I may also try out the fan idea too if I can figure out how to wire it up.

One other thing about this receiver I wanted to mention was the weight of this thing. It is SIGNIFICANTLY heavier than my old receiver. I was pretty surprised by it's weight when I picked it up for the first time.
post #19668 of 23178
Quote:
Originally Posted by purbeast View Post


Okay thanks for the replies, I will check out the manual tonight and mess around with it.
I may also just put the receiver up on top of the stand so that it can breathe. It does look better in there, but if it could mean my receiver overheats I'd rather pull it out. But I may also try out the fan idea too if I can figure out how to wire it up.
One other thing about this receiver I wanted to mention was the weight of this thing. It is SIGNIFICANTLY heavier than my old receiver. I was pretty surprised by it's weight when I picked it up for the first time.

 

I owned the 4311 for two years, and now have the 4520.  I agree with JD, where you have the AVR installed will not allow sufficient air circulation and will surely cause the unit to overheat, potentially causing performance issues or even damage.

post #19669 of 23178
I just setup my 4311 yesterday with my 2.1 system and also did the audyssey setup. I will be using it 100% for HT and am trying to figure out if I need to make a particular selection on the 4311 to have all of the amp power directed at the L/R speakers or if it is an automatic thing. I didn't want to risk losing any of the channels or LFE, so I chose "normal" in the "amp assign" setting and figured it will just downmix everything to 2.1 channel.

I have read that the 4311 has been bench tested to provide 170w x 2 and wanted to know if I need to make a particular selection to do so, or if it automatically happens. Should I be using the stereo selection (don't want to lose my audyssey settings, etc.).

Thanks!
post #19670 of 23178
^^^

you do not have to do anything... there would be no way of telling the avr "only give this channel x amount of watts"... smile.gif

do you want the "longer explanation"? smile.gif
post #19671 of 23178
The short explanation works for me, thanks! smile.gif
post #19672 of 23178
Quote:
Originally Posted by AustinJerry View Post

Quote:
Originally Posted by purbeast View Post

Okay thanks for the replies, I will check out the manual tonight and mess around with it.

I may also just put the receiver up on top of the stand so that it can breathe. It does look better in there, but if it could mean my receiver overheats I'd rather pull it out. But I may also try out the fan idea too if I can figure out how to wire it up.

One other thing about this receiver I wanted to mention was the weight of this thing. It is SIGNIFICANTLY heavier than my old receiver. I was pretty surprised by it's weight when I picked it up for the first time.

I owned the 4311 for two years, and now have the 4520.  I agree with JD, where you have the AVR installed will not allow sufficient air circulation and will surely cause the unit to overheat, potentially causing performance issues or even damage.

while i do not have my 4520 yet, i'm in hearty agreement with the above... give the unit some space to breath (this is true of ALL electronics)...

"producing heat" does not kill electronics... "being bathed in heat" kills electronics...
post #19673 of 23178
Yeah I definitely hear you all about giving it more room to breathe. I am definitely going to be doing that.

I also had another question.

As someone who has never owned a tripod, is there any cheap/specific one that you all recommend for using the Audyssey calibration?
post #19674 of 23178
Quote:
Originally Posted by purbeast View Post

Yeah I definitely hear you all about giving it more room to breathe. I am definitely going to be doing that.
I also had another question.
As someone who has never owned a tripod, is there any cheap/specific one that you all recommend for using the Audyssey calibration?

 

Do a search for "boom mic stand" and you will see a number of them, most reasonably priced.  You definitely want a boom stand, not a tripod.

 

700

post #19675 of 23178
Quote:
Originally Posted by AustinJerry View Post

Do a search for "boom mic stand" and you will see a number of them, most reasonably priced.  You definitely want a boom stand, not a tripod.


Cool thanks!
post #19676 of 23178
BTW - if you purchase a boom mic stand you will need an adapter for the Audyssey mic, because boom stands are intended to be used with microphones and don't have the screw-on threading that the Audyssey mic uses (which is the same thread as what you find on camera tripods). Here's the adapter: http://www.amazon.com/CM01-Camera-Digital-Recorder-Adapter/dp/B001GWCC4I/
post #19677 of 23178
Quote:
Originally Posted by batpig View Post

BTW - if you purchase a boom mic stand you will need an adapter for the Audyssey mic, because boom stands are intended to be used with microphones and don't have the screw-on threading that the Audyssey mic uses (which is the same thread as what you find on camera tripods). Here's the adapter: http://www.amazon.com/CM01-Camera-Digital-Recorder-Adapter/dp/B001GWCC4I/

Ok thanks for that, because that was something I was wondering while looking at the mic stands on amazon just now.

Additionally, why is that preferred over a tripod? Is it simply because they can adjust higher/easily than tripods? Or the price?
post #19678 of 23178
Quote:
Originally Posted by JimP View Post

Does anyone know if Denon customer support was affected by the storm?
Denon USA 's website shows D&M Customer Service as being located in Mahwah, N.J. which from what I gather got hit hard.

I sent my 4311 in last week to get warranty repair on a dead HDMI out port. The repair center is in Rockaway, NJ. It was scheduled for delivery to Rockaway on Monday. UPS did not deliver till today. The Rockaway area is inland, but affected by wind, heavy rain, and the Rockaway River being well beyond flood stage. Lot's of places under water.

Willie
post #19679 of 23178
Quote:
Originally Posted by jasonmichaelh View Post

That is not enough room for your receiver to breathe. I think the manual recommends 8 inches on every side. At the very least you want more space above the top. If you can get some air circulation across the top it would help.


8 inches on every side.

I would be willing to bet that less than 5% of every AVR in existence sees 2" or more on every side.

Best part: I think the manual actually recommends a foot or more.

The idea that a modern AVR needs more than a few inches on any side (understanding that it's not cooped up in an enclosed cabinet) to properly disperse heat is humorous, but heh, it's (a foot or more) easy to prescribe and sounds great.

James
Edited by mastermaybe - 11/1/12 at 11:52am
post #19680 of 23178
Quote:
Originally Posted by purbeast View Post

Ok thanks for that, because that was something I was wondering while looking at the mic stands on amazon just now.
Additionally, why is that preferred over a tripod? Is it simply because they can adjust higher/easily than tripods? Or the price?

The height of the stand and the length of the boom make it easier to position the mic close to the main listening position at the primary measurement site, and have the mic at ear height for other measurement locations. And if needed, away from the back or cushions on a couch or chair.
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