The "Official" Denon AVR-4311CI/AVR-A100 thread [NO PRICE TALK] - Page 662

Thanks Gregavi. I did try resetting the microprocessor a few times but that did not solve the issues. Any other suggestions?

 

Trouble-shooting is usually a process of elimination. 

 

- There are several HDMI outputs that the TV can be connected to.  Try another one. 

- Try a different HDMI cable.

- Try a different type of connection to the TV (Component, composite)

- Is the 4311 outputting video at a higher resolution than the TV can accept?  Try turning off video conversion in the 4311.

 

If still no luck, what is the return policy for the open-box unit?

Thanks for the suggestions Jerry. I also have a denon 2112 that was connected to the TV and bd player and it worked fine. Afaik the TV (sony nx720) is capable of displaying up to 1080p so I'm not sure if the 4311 can produce a signal that is incompatible. I also tried both the Hdmi outs on the unit with different HDMI cables. Oh well I guess this is going back. Shame as it was a good price.

Hey guys,

I just picked one of these receivers up on a closeout this weekend to replace a Pioneer SC-37. I was a little skeptical about how much of an improvement MultEQ XT32 would make, but I gotta say I was impressed!

My question is this. I ran an 8 position calibration with my 2 subs midway along the side walls.The results were really good with bass that just seems to fill the entire room. The problem is I'mnot really fond of having my subs at this location and would like to move them up front and recalibrate. Is there any way to save the current calibration, move the subs up front, then recalibrate without overwriting the current calibration? The reason is because if this configuration doesn't produce as good of results as the mid wall placement I'd like to move them back to that location and it would be really convenient to not have to go through the whole calibration process again.

Thanks,
Kyle

If the price was good enough and you bought it from an authorized dealer, sending it off to a Denon repair center is another option...

How do I get to DEQ Reference Level Offset so I can set to values of 0, 5, 10, and 15?
Thanks.

 

Yes, you will need to run a Network Save.  The procedure is described here:  http://www.avsforum.com/t/1430049/the-official-denon-avr-4520ci-thread/330#post_22487485.

 

While the link references the AVR54520, the procedure for the 4311 is the same.

 

These settings are in the Audyssey section of the Audio Settings menu.

Thanks, GSR. I bought it open box from BB so I think Denon should honor the warranty. Do you or others have experience with Denon's repair centers as to how fast the turnaround times are and if they do a good job in general? I got the unit for a bit over 50% of the going rate for the 4311. In your opinion, is it worth going through the potential hassle of trying to have it fixed?

^Hi Joe. AFAIK the going rate for NIB from a fact auth seller had been about 1.2-1.4K for a long while. I believe it has dropped lower as the last units went on clearance with the 4520 coming in.

That considered, if you got a really great price on a defective open box unit and have an AVR you can use for a month or so while repairs are attempted, I'd suggest you call your local auth Denon repair shop and ask if you brought it right in could they take a look and at least diagnose it pronto. Even with open box you have the BB 30d return period. After that, it's yours and could turn into a headache.
Edited by SoundofMind - 11/19/12 at 1:38pm

Thanks AustinJerry! That's exactly what I was looking for and will definitely make trying different subwoofer configurations much easier. Much appreciated good sir.

-Kyle

Lucky me, I ordered 4311CI open box from audioholic and they said they ran out of it. So they're sending me a brand new one, so I got mine for 1299 instead of 1599.

I called last week, simply asked, and got the same price as you for a brand-new unit, so you're not as lucky as you think.

It has actually been selling for $1299 for well over a 1 1/2 years from some authorized resellers.

All the pricing deals are well documented in the deals thread...

awe you're such a party pooper, you said authorized reseller. Meaning used? all the seller on this and denon site for authorized dealer are listed either 1599 - 2000. whatever, I'm now itching to get my hands on it. It won't get here fast enough, I just got shipped today.

Authorized reseller meaning "brand new in box".

http://www.avsforum.com/t/1388717/denon-4311ci-ee-for-1329-99/0_100

When considering Denon (as well as other brand) AVRs, always give both AVS sales and Electronics Expo a "call" for their best price (which is usually the lowest on the internet).

Electronics expo do not have it on their site anymore, I look at it 3 times. Anyways AudioHolics is the authorized dealer, so I wasn't worry about it.

Read the last few pages of the deals thread jd provided the link to... That's where pricing discussions should be occurring. And please note the title of this thread: "[NO PRICE TALK]."

I'm having problems getting the IR in jack to work. The 4311 is the only device on the IR distribution(Cable to Go). I've tried mono and stereo cables. Also tried unplugging power from 4311. The IR eye from the IR kit is working fine...but would prefer to use the 3.5 cable.

Anyone have solution?

Thanks!

Hi all
I purchased a Denon 4311Ci a couple months ago and have a problem that I hope someone can help with. I have the Denon connected in a conventional manner.... Oppo Blu-ray, Apple TV and Motorola cable box... all attached via HDMI inputs, then the HDMI output to a Sony LCD. Speaker system is 5.1. My problem is that a member of my family is hard of hearing and uses one of those Sennheiser assisted listening earphones systems (similar to "TV Ears" but a lot better).. The base station broadcasts via RF to the headset. The Sennheiser instructions state you can connect the base station to the Headphone output on your source. When I plug it into the Denon, it does indeed work, but as soon as it is plugged in the, 5.1 surround speakers are turned off. There is also an adapter that allows you to connect the base station to a sound source via left and right RCA jacks. Can someone tell me how I can make the both the 5.1 surround and the Sennheiser headphone system work at the same time. I was hoping there is someway to attach the base station via outputs on the back of the Denon to accomplish this. That way we could all enjoy the movie but Grandpa still has all the volume, compression, and treble boost he needs to understand dialogue.

I posted the following reply to your post in the deals thread:

The headphone jack cuts off the other outputs by design for what I would think are obvious reasons.

While you could use the preamp outputs, the problem there is that you're only going to get the content for the front left and right speakers, so you'll miss the all important center channel content and anything in the sides/surrounds. The other problem is that when you adjust the volume, the volume would also change on the headphones.

Using the zone 2/3 outputs might work. If you connect the 2 channel analog outputs from the Oppo and cable box, and the optical output from the Apple TV to inputs on the 4311, you may be able to route the one you're currently watching in the main zone to zone 2/3 and have those outputs hooked up to the base station for the headphones. IIRC, the 4311 will only output a digital signal to zone 2/3 if it's 2 channel PCM - so if the Apple TV is sending Dolby Digital or DTS on the optical output, you can't route the Apple TV to zone 2/3. Unfortunately, the 4311 won't take audio from HDMI inputs and output that in the other zones. But at the very least, this should cover you for the Oppo and cable box.

Hi,
My 4311 has just started to not pass through HDMI when the unit is off. It has from day one, passed through the audio and video signal to my TV when it's off. I checked the menu under HDMI setup and all seems to be correct settings. I then tried a microprocessor reset. Nothing has worked that I have tried. Any suggestions?

Thanks in advance.

Happy Thanksgiving!
Edited by gregavi - 11/22/12 at 12:47pm

Hey guys,

So right now I have two choices since I just picked this receiver up last weekend. It is replacing a Pioneer Elite SC-37. Good amps in that receiver, but honestly, MCACC is not even in the same league as XT 32.

I could either sell the SC-37, or I could use the 4311 as a preamp and feed the signal into the SC-37 to utilize the ICE power amps. Before I go and buy a bunch of RCA cables, do you guys think I stand to gain anything by running a configuration like this?

-Kyle

No. Sell it and buy an actual amp.

Hi, welcome. You've found the SQ improved with XT32, no surprise there. IMO the DSP RC is the single most important difference irt SQ comparing those 2 AVRs.

To expand on dj's post above, let me answer your question with a question-

As you listen to the 4311 is there anything about the SQ of what you're hearing now that seems not as good as the Pio? In particular, are you not enjoying clean, dynamic SQ all the way up to as loud as you'd want to listen? Specifically, does the SQ drop off during loud transient peaks, so that it suddenly doesn't sound as clean and dynamic?

That would be a sign of amp clipping. If your answers to those questions is no, then my answer is that it is quite doubtful that there's anything to be gained from using the Pio ICE amps. So go ahead and sell the Pio to someone who doesn't know about XT32.

Most folks agree that the 4311's amps are quite clean and robust. Sot unless you're audibly clipping the Denon amps, and the Pio amps can operate cleanly at that same loudness, it's unlikely you'd be able to reliably distinguish the amp section of the Pio from Denon in a level-matched blind A/B/x test. Those few folks who do use the Denon as a pre/pro usually go with a purpose-designed amp like an Emotiva XPA or something more exotic and expensive.

I ordered one from AVS for $1299 including shipping. I like my Onkyo and won't substitute the 4311 for it until it fails. It did power cycle on its own a few days ago and this convinced me to order the Denon. I don't need the amps built into the Denon and its painful to think of them drawing power while unused. I would not buy an Onkyo again just because of the reliability problems but will get it repaired when needed. Perhaps I'll never need the Denon and all will be alright with the Onkyo.

^Theresa, congrats on a wise, high-value purchase!
Don't fret-if you operate the 4311 in Preamp Mode no signal is sent to the amps so very little power is used as they're completely idle.
I used Preamp mode for a long, while running 7.2 DSX wides with an Emotiva XPA5 for fronts and a UPA2 for surrounds.

I recently upgraded my front Dalis yet again, to Euphonia MS5s for FR/L and matching C4 for CC. At the same time I acquired a Halcro MC30 amp to drive them. That combo sounds amazing, I must say. I simplified my wiring temporarily in the process of updating my family room/HT. I reran Audyssey in Normal amp mode, using the Denon internal amps for the wides and surrounds. I can't say I hear any degradation in those channels at all.

So the SoM HT has finally gotten a TV upgrade! It's a 65" Samsung 8000. The cabinet is forum sponsor StandoutDesigns Horizon model in solid oak stained black. Nicely constructed and finished, quite reasonably priced- a good value IMO.
IMG_0128.jpg 2279k .jpg file

Very nice upgrade, SoM! Looks stunning, and I'm sure the sound is stunning as well. Did you add the Darblet for the flat panet yet?

Thanks Jerry. It was a lot of time effort and $....but I'm lovin the outcome! Between that and work cranking up, I've hardly posted for weeks.

OT, but I must say this TV offers so much more detail than my old 40" it's not even funny. It's like with the new speakers, playing my fav discs and hearing more detail and dynamics ("hearing instruments I hadn't heard befor" and all that)-so I'm playing my movie collection and seeing stuff in them I never saw on the small screen. It's much more immersive and dramatic and the 3D is pretty impressive as well. I'm just getting the TV settings dialed in. I'm no videophile; compared to audio with video I know far less, but fortunately I'm far less fussy about it. So far it seems the TV is doing a great job with HD content from the DVR, so I hadn't given thought to darbeedarblett- but thnx for the suggestion.