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The "Official" Denon AVR-4311CI/AVR-A100 thread [NO PRICE TALK] - Page 675

post #20221 of 23136
Quote:
Originally Posted by Gov View Post

The Pandora interface is still screwed up though mad.gif It will still occasionally switch to the internet radio interface while Pandora is still streaming. That of course means you lose control over skipping and other functions.

Yeah, this is a separate, unrelated issue that is affected many models (xx11 through xx13 as far as I can tell) with Pandora + Internet Radio. Hopefully it gets fixed soon.
post #20222 of 23136
Got my update today, no issues with settings either.

No issues with airplay either, before or after.
post #20223 of 23136
Mine also updated this afternoon with no problems. all settings are still there and watched the new 3D Ice age with My Grand daughters. batpig are you having internet radio problems or is pandora just switching to it? I don't use it but have been thinking about getting it.
post #20224 of 23136
I can use both Internet Radio and Pandora, the problem is some screwball stuff with the interface. For example, if you play Pandora it will "think" it's in Internet Radio mode and the Pandora controls won't work... or if you select Internet Radio it will instead go to the last Pandora station. You can still get it to work (with Internet Radio, if you back out and then select your radio station it works fine) especially using the iPhone remote app, but it's a bit wonky.
post #20225 of 23136
Quote:
Originally Posted by tc1 View Post

Don't use it either. Does firmware update cause any loss of current settings?

Generally no, but it's ALWAYS a good idea to have a current config.dat file saved just in case. wink.gif
post #20226 of 23136
I got my update & it seems to be stuck on authenticating. Can I power it down without bricking the unit? And, try again some other time?
Thanks!
post #20227 of 23136
I've had audio dropout issues lately with two new movies being bitstreamed to my 4311.
Both titles are encoded in Dolby TrueHD and the issue appears to be widespread.

As part of a process of elimination (ie. to determine if the issue is with the player or the AVR) could anyone else confirm if they're having the same problem.
The titles are;
- Brave (roughly 4 dropouts over the movie)
- Total Recall - 2012 version (constant audio dropouts throughout the movie, so bad it's unwatchable)

So far the 'fix' is to let the player do the decoding and send the audio as LPCM......

Players effected appear to be from Oppo, Cambridge Audio, Denon & Sony.

Could anyone with either one of these players or alternatively a player from another manufactuer try bitstreaming one of these titles to confirm if you are having the same problem with the 4311.
Note: This issue isn't restricted to just the 4311 either.

Thanks in advance, as this will help to determine who's firmware needs to be updated, the player or the AVR.
post #20228 of 23136
Quote:
Originally Posted by mmpostema View Post

I got my update & it seems to be stuck on authenticating. Can I power it down without bricking the unit? And, try again some other time?
Thanks!

Yup. smile.gif
post #20229 of 23136
Thanks so much!
post #20230 of 23136
and here I thought that denon was fixing their android remote application for my 4311ci, 3312ci

utter crap!
post #20231 of 23136
Quote:
Originally Posted by peter_vfr View Post

I've had audio dropout issues lately with two new movies being bitstreamed to my 4311.
Both titles are encoded in Dolby TrueHD and the issue appears to be widespread.
As part of a process of elimination (ie. to determine if the issue is with the player or the AVR) could anyone else confirm if they're having the same problem.
The titles are;
- Brave (roughly 4 dropouts over the movie)
- Total Recall - 2012 version (constant audio dropouts throughout the movie, so bad it's unwatchable)
So far the 'fix' is to let the player do the decoding and send the audio as LPCM......
Players effected appear to be from Oppo, Cambridge Audio, Denon & Sony.
Could anyone with either one of these players or alternatively a player from another manufactuer try bitstreaming one of these titles to confirm if you are having the same problem with the 4311.
Note: This issue isn't restricted to just the 4311 either.
Thanks in advance, as this will help to determine who's firmware needs to be updated, the player or the AVR.

I've tried it with Brave and it happens to me at the same spot on both my Panasonic BD-85 and Oppo 93. I am bitstreaming on both to different HDMI inputs on the 4311. It also only happens when I'm playing the movie straight through from the beginning. It doesn't happen when I either fast forward or skip to the scene. Nor I can I reproduce the dropout once it happens and I try to rewind it back to that scene. The scene in Brave that it happens to me is near the end when they are chasing the bear and girl through the forest. I can't remember the time stamp off the top of my head. I don't have Total Recall to test.
post #20232 of 23136
Quote:
Originally Posted by peter_vfr View Post

I've had audio dropout issues lately with two new movies being bitstreamed to my 4311.
Both titles are encoded in Dolby TrueHD and the issue appears to be widespread.
As part of a process of elimination (ie. to determine if the issue is with the player or the AVR) could anyone else confirm if they're having the same problem.
The titles are;
- Brave (roughly 4 dropouts over the movie)
- Total Recall - 2012 version (constant audio dropouts throughout the movie, so bad it's unwatchable)
So far the 'fix' is to let the player do the decoding and send the audio as LPCM......
Players effected appear to be from Oppo, Cambridge Audio, Denon & Sony.
Could anyone with either one of these players or alternatively a player from another manufactuer try bitstreaming one of these titles to confirm if you are having the same problem with the 4311.
Note: This issue isn't restricted to just the 4311 either.
Thanks in advance, as this will help to determine who's firmware needs to be updated, the player or the AVR.
The scary thing is that at least one of those movies is from Sony Studios and doesn't even work properly on Sony's own players... eek.gif Regarding whether the issue needs to be fixed in the players or receivers remains to be seen. I guess the news is that it's so widespread that both sides are going to feel the pressure to investigate the issue and figure out a fix for it. I know that Oppo is well aware of the issue and is looking into it. For now, stick to letting the player decode these titles.
post #20233 of 23136
Quote:
Originally Posted by nc88keyz View Post

and here I thought that denon was fixing their android remote application for my 4311ci, 3312ci
utter crap!

Yeah, I was all excited about this 10 minute+ long update... and it seems to have done nothing for me, as I don't use Pandora. Oh well. At least it didn't brick.

It sucks that the Android app is so limited compared with the iOS app. Nothing new, but disappointing nonetheless. The fact the 4311 works on the iOS app means Denon just doesn't care as much about us Android users. The AVR-Remote app has been updated to the point it's pretty stable, try it if you haven't already. That said, I'm sure Denon's app would be much slicker with it's direct custom XML commands the 3rd party programmers aren't privy to.
post #20234 of 23136
Quote:
Originally Posted by batpig View Post

Yeah, this is a separate, unrelated issue that is affected many models (xx11 through xx13 as far as I can tell) with Pandora + Internet Radio. Hopefully it gets fixed soon.

Will this be addressed via firmware or something else?
post #20235 of 23136
I have a problem getting my 4311 to recognize my PC at 1080 P60. It works at lower refresh rates, just not P60. I've replaced all HDMI cables with shorter ones for all devices. The HDMI cable from the PC to the 4311 is fifteen feet long, where I had a twenty foot cable before. I've also tried moving the HDMI cables to different inputs on the Denon which also didn't result in P60 working. I've even tried a different video card. Any suggestions?
Edited by Theresa - 12/20/12 at 6:28am
post #20236 of 23136
FYI: I have a 35' Monoprice HDMI cable PC > 4311 and no problem. I use MC and fixed 1080p 60 out.
post #20237 of 23136
Yes, I have monoprice cables too, brand new ones, still doesn't work. I wonder if its a defective HDMI board. My Oppo 93 does work at 1080 P60.
post #20238 of 23136
I have Win7 and use Media Center. In MC > setup > TV setup I tell MC to use 1080p res. Don't know what you are using but maybe try going direct to TV and see what you get.
post #20239 of 23136
Also I have found it better to turn on TV Before turn on 4311!
post #20240 of 23136
The 6 minute download only too about 25 minutes and now Pandora works again! Well, except when the Denon thinks it's Internet Radio. AirPlay connectivity is still spotty.
post #20241 of 23136
I was mistaken, it DOES NOT work with my Oppo at 1080P60 as I thought. It doesn't work with any source at 1080P60.
post #20242 of 23136
How does it "not work"? Blank screen or just not 1080p? Are you Sure you got 1080p before the 4311?
post #20243 of 23136
Quote:
Originally Posted by tc1 View Post

How does it "not work"? Blank screen or just not 1080p? Are you Sure you got 1080p before the 4311?

When set to 1080p60 I get either a blank screen or else tearing and then blank screen sometimes alternating with tearing. With the Roku I get a blank screen when set to 1080P, with computer I get just a blank screen when output of computer is set to 1080p60, with Oppo, I get tearing alternating with blank screen. It works at 1080p24 or 1080i.
post #20244 of 23136
Time for Batpig or JD frown.gif
post #20245 of 23136
Quote:
Originally Posted by peter_vfr View Post

I've had audio dropout issues lately with two new movies being bitstreamed to my 4311.
Both titles are encoded in Dolby TrueHD and the issue appears to be widespread.
As part of a process of elimination (ie. to determine if the issue is with the player or the AVR) could anyone else confirm if they're having the same problem.
The titles are;
- Brave (roughly 4 dropouts over the movie)
- Total Recall - 2012 version (constant audio dropouts throughout the movie, so bad it's unwatchable)
So far the 'fix' is to let the player do the decoding and send the audio as LPCM......
Players effected appear to be from Oppo, Cambridge Audio, Denon & Sony.
Could anyone with either one of these players or alternatively a player from another manufactuer try bitstreaming one of these titles to confirm if you are having the same problem with the 4311.
Note: This issue isn't restricted to just the 4311 either.
Thanks in advance, as this will help to determine who's firmware needs to be updated, the player or the AVR.
I believe the problem is not with the player or the AVR's, but rather the screwy authoring of these two discs. They were discussed in the Oppo forum recently and several members were having the same audio dropout issue you observed.
post #20246 of 23136
No issues with the update on my A100 and Pandora now works as expected.

FWIW, be aware that any passwords entered for the various net services are stored in config.dat as clear text so keep the file secure.
post #20247 of 23136
My AVR-A100 was stuck in the perpetual firmware update loop (applying, 6 mins left, 2 mins later it failed/crashed and restarted the receiver, downloading, applying, 6 mins left etc).

Denon support had me do a network restart (power off. hold up & down arrows, power on, wait 5s, release arrows).
This fixed the never ending reboot/reapply, but I am guessing I am on the old firmware.

They said some of the receivers are exhibiting this behaviour and there will be an update firmware soon(ish).
post #20248 of 23136
Quote:
Originally Posted by Biship View Post

My AVR-A100 was stuck in the perpetual firmware update loop (applying, 6 mins left, 2 mins later it failed/crashed and restarted the receiver, downloading, applying, 6 mins left etc).
Denon support had me do a network restart (power off. hold up & down arrows, power on, wait 5s, release arrows).
This fixed the never ending reboot/reapply, but I am guessing I am on the old firmware.
They said some of the receivers are exhibiting this behaviour and there will be an update firmware soon(ish).

Did they have you try the update again after the network restart and if so, did it crash again?
post #20249 of 23136
Quote:
Originally Posted by Biship View Post

My AVR-A100 was stuck in the perpetual firmware update loop (applying, 6 mins left, 2 mins later it failed/crashed and restarted the receiver, downloading, applying, 6 mins left etc).
Denon support had me do a network restart (power off. hold up & down arrows, power on, wait 5s, release arrows).
This fixed the never ending reboot/reapply, but I am guessing I am on the old firmware.
They said some of the receivers are exhibiting this behaviour and there will be an update firmware soon(ish).

This happened to me as well.

Willie
post #20250 of 23136
My 4311 counted down from 6 minutes to zero and then it added 3 minutes and counted down to zero and then added another 3 minutes and so on. I was begining to worry a bit and then I noticed that the sequencing arrows changed to aterisks and then a short time later, the display showed "Updating OK". After a bit of that, it restarted and Pandora was funtional once again.

I didn't time it, or count how many times it added the 3 minute cycle to the process, but my guess would be it was about 20 minutes total. My guess is that the 6 minute timeframe is ideal and that if you have a slower internet connection (I have DSL) that you can expect it to take a bit longer.
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "Official" Denon AVR-4311CI/AVR-A100 thread [NO PRICE TALK]