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The "Official" Denon AVR-4311CI/AVR-A100 thread [NO PRICE TALK] - Page 676

post #20251 of 21945
12/20/12 at 4:59pm
Quote:
Originally Posted by Theresa View Post

I have a problem getting my 4311 to recognize my PC at 1080 P60. It works at lower refresh rates, just not P60. I've replaced all HDMI cables with shorter ones for all devices. The HDMI cable from the PC to the 4311 is fifteen feet long, where I had a twenty foot cable before. I've also tried moving the HDMI cables to different inputs on the Denon which also didn't result in P60 working. I've even tried a different video card. Any suggestions?

Have you tried setting the Resoluton setting to "1080p" vice "Auto"? Also review the tips suggested in the post below ....

http://www.avsforum.com/t/1334369/the-official-denon-avr-xx12-model-owners-thread/0_100#user_L12
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post #20252 of 21945
12/20/12 at 5:06pm
Quote:
Originally Posted by mmpostema View Post

I got my update & it seems to be stuck on authenticating. Can I power it down without bricking the unit? And, try again some other time?
Thanks!

I've had this happen to me, simply unplugging the network cable, waiting a few seconds and then plugging it back in seems to clear it up. I think it doesn't like to update or even check for updates if you're controlling via IP and connected. I'm going to test this a bit more tonight
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post #20253 of 21945
12/20/12 at 6:48pm
Quote:
Originally Posted by bfreedma View Post

Did they have you try the update again after the network restart and if so, did it crash again?

No, they said if I try to download the update and apply it , the same thing will occur, and advised to wait for the next notification, which will be a firmware that doesn't abort.
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post #20254 of 21945
12/20/12 at 8:49pm
Quote:
Originally Posted by Biship View Post

No, they said if I try to download the update and apply it , the same thing will occur, and advised to wait for the next notification, which will be a firmware that doesn't abort.

Thanks. Guess I got lucky when my A100 updated normally. Hopefully they fix the problem soon.
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post #20255 of 21945
12/21/12 at 12:05am
Quote:
Originally Posted by Biship View Post

My AVR-A100 was stuck in the perpetual firmware update loop (applying, 6 mins left, 2 mins later it failed/crashed and restarted the receiver, downloading, applying, 6 mins left etc).
Denon support had me do a network restart (power off. hold up & down arrows, power on, wait 5s, release arrows).
This fixed the never ending reboot/reapply, but I am guessing I am on the old firmware.
They said some of the receivers are exhibiting this behaviour and there will be an update firmware soon(ish).

You can also try selecting a source other than NET/USB prior to attempting the update.
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post #20256 of 21945
12/21/12 at 12:08am
Fixed the problem.
Edited by Glashub - 12/21/12 at 12:34am
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post #20257 of 21945
12/21/12 at 12:22am
Doesn't matter what the HDMI version is of the cable when the ARC audio is concerned. Are you saying that the feature works when HDMI Control on the AVR is OFF as it should only work when it's ON? Regardless, note that the Panny can only pass PCM 2.0 audio over the ARC connection while connecting an optical cable from the Panny to the AVR will allow DD 5.1 from the DD 5.1 sources (eg. Netflix).
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post #20258 of 21945
12/21/12 at 12:34am
jdsmoothie. Thanks! I figured it out. Panny calls HDMI-CEC Viera link. Had to go in there and make some adjustments. Got it now. The Denon was not the problem.
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post #20259 of 21945
12/21/12 at 12:47am
Correct. The HDMI-CEC feature on the TV must also be enabled as well as setting the audio to either "external speakers" or "home theater" depending on the brand. Although rather than deleting your question, it would have been much better to simply edit it with the solution so as to benefit others reading the thread as well. smile.gif
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post #20260 of 21945
12/21/12 at 3:50am
I ran the firmware update last night. Took a lot longer than 6 minutes. More like 15. It kept saying 1 minute and then would jump back to 3 minutes. It finished OK. Anyone know what the update was for?
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post #20261 of 21945
12/21/12 at 3:51am
It seems I will have to return my 4311 and get a 4520 which I really cannot afford. The 4311 will not process 1080p60 from any source and no configuration changes have worked. It does work at lower refresh rates such as 1080i and 1080p24. I've reset it many times and changed all hdmi cables for new ones. Denon just says it "should" work. To who ever asked, 1080p60 worked with the same sources when using my Onkyo pre-pro.
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post #20262 of 21945
12/21/12 at 5:37am
Quote:
Originally Posted by Theresa View Post

It seems I will have to return my 4311 and get a 4520 which I really cannot afford. The 4311 will not process 1080p60 from any source and no configuration changes have worked. It does work at lower refresh rates such as 1080i and 1080p24. I've reset it many times and changed all hdmi cables for new ones. Denon just says it "should" work. To who ever asked, 1080p60 worked with the same sources when using my Onkyo pre-pro.

Did you see the post above #20251 from jd?
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post #20263 of 21945
12/21/12 at 5:55am
Quote:
Originally Posted by jdsmoothie View Post

Have you tried setting the Resoluton setting to "1080p" vice "Auto"? Also review the tips suggested in the post below ....
http://www.avsforum.com/t/1334369/the-official-denon-avr-xx12-model-owners-thread/0_100#user_L12

Yes, tried that and nearly every other setting for resolution.
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post #20264 of 21945
12/21/12 at 6:00am
Yes, tried everything in #20251. Tried new cables, tried direct connecting sources to t.v. and they worked. Tried everything I could think of and suggestions.
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post #20265 of 21945
12/21/12 at 6:28am
Quote:
Originally Posted by Theresa View Post

Yes, tried everything in #20251. Tried new cables, tried direct connecting sources to t.v. and they worked. Tried everything I could think of and suggestions.

can you exchange it for another 4311?
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post #20266 of 21945
12/21/12 at 7:41am
Mine had a blown HDMI1 output after 2 months. I shipped it to New Jersey for repair (during Sandy no less) they replaced the HDMI card and shipped it back in a week.

Denon Factory Service by PanurgyOEM
701 Ford Road (South Dock)
Rockaway, NJ 07866-2053
www.PanurgyOEM.com/denon/denonrepair.html
denonrepair@panurgyoem.com

Repair form is here:

http://usa.denon.com/us/support/pages/service-network.aspx

Willie

Edited to add: The HDMI1 port on mine stopped processing video entirely, but did continue sending audio.
Edited by Willie - 12/21/12 at 8:46am
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post #20267 of 21945
12/21/12 at 7:51am
Quote:
Originally Posted by Theresa View Post

It seems I will have to return my 4311 and get a 4520 which I really cannot afford. The 4311 will not process 1080p60 from any source and no configuration changes have worked. It does work at lower refresh rates such as 1080i and 1080p24. I've reset it many times and changed all hdmi cables for new ones. Denon just says it "should" work. To who ever asked, 1080p60 worked with the same sources when using my Onkyo pre-pro.
It's definitely either a configuration issue or a defective 4311. Otherwise, there would be a LOT of angry 4311 owners posting similar issues in this thread. There shouldn't be any need for you to get a 4520 just to be able to handle 1080p60 sources.
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post #20268 of 21945
12/21/12 at 8:03am
Quote:
Originally Posted by peter_vfr View Post

- Total Recall - 2012 version (constant audio dropouts throughout the movie, so bad it's unwatchable)

So far the 'fix' is to let the player do the decoding and send the audio as LPCM......

Total Recall (2012) was unwatchable on my -83. My usual fallback is to the PS3. Even after a software update it had four audio sync problems (a few milliseconds of silence followed by large, on-going audio delay) but in each case a brief rewind restored sync -- just like my settop box. In any case decoding (Dolby HD) in my 4311 was fine.
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post #20269 of 21945
12/21/12 at 9:44am
Quote:
Originally Posted by bodosom View Post

Total Recall (2012) was unwatchable on my -83. My usual fallback is to the PS3. Even after a software update it had four audio sync problems (a few milliseconds of silence followed by large, on-going audio delay) but in each case a brief rewind restored sync -- just like my settop box. In any case decoding (Dolby HD) in my 4311 was fine.

I have a 4311 and a Pio SC-67 in my Ht room. Total Recall 2012 was having dropout issues with audio on the SC-67.
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post #20270 of 21945
12/21/12 at 9:55am
Two things I've noticed recently: First, the volume indicator has not been showing up on my TV lately. Or rather, usually it does but sometimes it doesn't. Also, a few times in the last few weeks when I turn everything on (cable) the audio is fine but the TV says "No Signal". I have to change a channel for it to find/recognize the video signal. These two issues may be related as I started noticing them about the same time. Any ideas?
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post #20271 of 21945
12/21/12 at 10:07am
Sounds they are both issues with a cable box? The usual culprit is the old "HDMI handshake problem" which is common with cable/sat boxes. Unless these problems occur with ALL sources, that is your issue.

The volume indicator showing up sometimes but not other times probably has to do with the resolution change -- there is a specific issue with certain cable/sat boxes connected via HDMI where a resolution change (e.g. going from a 1080i channel to a 720p channel) will "knock out" the video processing, including graphic overlays. Try setting your box to a fixed resolution output (e.g. 1080i for all channels).
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post #20272 of 21945
12/21/12 at 10:24am
^^^ Thanks batpig. I suspected an HDMI handshake problem for the "No Signal" issue. My cable box will sometimes default to Channel 1 (the standard def info channel) after interrupted power or an upgrade which happened recently. I was less sure of the graphic overlay situation, but your answer makes sense.
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post #20273 of 21945
12/21/12 at 10:31am
Quote:
Originally Posted by gsr View Post

It's definitely either a configuration issue or a defective 4311. Otherwise, there would be a LOT of angry 4311 owners posting similar issues in this thread. There shouldn't be any need for you to get a 4520 just to be able to handle 1080p60 sources.

Yes, its a defective unit. No configuration has gone untried. I spent so much time trying everything that the batteries in the remote were used up. I can either send it in for repair or have the amount I paid put towards a different unit, they have no more 4311ci's. I do not want to give up XT32 so the 4520 is about my only choice. They just called to tell me they'd be getting more 4520's next week. I will keep the 4311 until then.
Edited by Theresa - 12/21/12 at 10:39am
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post #20274 of 21945
12/21/12 at 11:45am
Quote:
Originally Posted by Theresa View Post

Yes, its a defective unit. No configuration has gone untried. I spent so much time trying everything that the batteries in the remote were used up. I can either send it in for repair or have the amount I paid put towards a different unit, they have no more 4311ci's. I do not want to give up XT32 so the 4520 is about my only choice. They just called to tell me they'd be getting more 4520's next week. I will keep the 4311 until then.

It's up to you, but if the unit's under mfr's warranty, I'd send it in for repair unless you really value the need for having an AVR sooner (by returning and getting a credit toward the 4520) over the extra $$$ you're going to have to pay to buy the 4520.

BTW, what are your other sources? I have Apple TV and an Oppo-93 both feeding my 4311 with 1080p/60 via HDMI, without incident.
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post #20275 of 21945
12/21/12 at 12:00pm
Quote:
Originally Posted by sdrucker View Post

It's up to you, but if the unit's under mfr's warranty, I'd send it in for repair unless you really value the need for having an AVR sooner (by returning and getting a credit toward the 4520) over the extra $$$ you're going to have to pay to buy the 4520.
BTW, what are your other sources? I have Apple TV and an Oppo-93 both feeding my 4311 with 1080p/60 via HDMI, without incident.
My sources are an Oppo 93, a Roku, and a computer. All connected with HDMI. All work with 1080p60 when connected directly to the t.v. I don't really want to send a unit in for a lengthy repair period after having it for a few weeks and its only been connected for a week. I realize this is not entirely rational, but I want a working unit ASAP.
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post #20276 of 21945
12/21/12 at 1:50pm
Quote:
Originally Posted by Theresa View Post

Quote:
Originally Posted by gsr View Post

It's definitely either a configuration issue or a defective 4311. Otherwise, there would be a LOT of angry 4311 owners posting similar issues in this thread. There shouldn't be any need for you to get a 4520 just to be able to handle 1080p60 sources.

Yes, its a defective unit. No configuration has gone untried. I spent so much time trying everything that the batteries in the remote were used up. I can either send it in for repair or have the amount I paid put towards a different unit, they have no more 4311ci's. I do not want to give up XT32 so the 4520 is about my only choice. They just called to tell me they'd be getting more 4520's next week. I will keep the 4311 until then.

 

Sorry to hear this Theresa!  It's really bad news - you got the 4311 because you had a defective Onkyo, and now it seems you've ended up with a defective Denon. That is really bad luck.

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post #20277 of 21945
12/21/12 at 1:53pm
Quote:
Originally Posted by sdrucker View Post

Quote:
Originally Posted by Theresa View Post

Yes, its a defective unit. No configuration has gone untried. I spent so much time trying everything that the batteries in the remote were used up. I can either send it in for repair or have the amount I paid put towards a different unit, they have no more 4311ci's. I do not want to give up XT32 so the 4520 is about my only choice. They just called to tell me they'd be getting more 4520's next week. I will keep the 4311 until then.

It's up to you, but if the unit's under mfr's warranty, I'd send it in for repair unless you really value the need for having an AVR sooner (by returning and getting a credit toward the 4520) over the extra $$$ you're going to have to pay to buy the 4520.

BTW, what are your other sources? I have Apple TV and an Oppo-93 both feeding my 4311 with 1080p/60 via HDMI, without incident.

 

Hey Stuart - in the UK if someone sells you something that proves defective almost from the get-go, you have a legal right to have it replaced (not repaired) as the goods are considered in UK Law to be "not of merchantable quality". I'm surprised this doesn't also exist in the USA - generally the UK is behind the US on matters of consumer rights and protection. It's a real bummer for Theresa - she's only had the 4311 for 5 minutes and having to have it repaired, even under warranty, is real bad news. I really feel for her.

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post #20278 of 21945
12/21/12 at 2:01pm
Quote:
Originally Posted by kbarnes701 View Post

Sorry to hear this Theresa!  It's really bad news - you got the 4311 because you had a defective Onkyo, and now it seems you've ended up with a defective Denon. That is really bad luck.

Thank you for your sympathy. It feels like I'm cursed.
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post #20279 of 21945
12/21/12 at 2:42pm
Quote:
Originally Posted by kbarnes701 View Post

Hey Stuart - in the UK if someone sells you something that proves defective almost from the get-go, you have a legal right to have it replaced (not repaired) as the goods are considered in UK Law to be "not of merchantable quality". I'm surprised this doesn't also exist in the USA - generally the UK is behind the US on matters of consumer rights and protection. It's a real bummer for Theresa - she's only had the 4311 for 5 minutes and having to have it repaired, even under warranty, is real bad news. I really feel for her.

Me too - and the worst part is if it turns out it's an obscure incompatibility between her sources, the Denon AVR, and display, it's possible that she might get the 4520 and still have an issue. I'm leaning toward the defective receiver, though.

FWIW, in the distant past, I could never get my old Denon DVD-5910 to pass 1080i RGB to my Pioneer PRO-930HD over HDMI, even after resetting cables, as a direct connection. Switching to a newer plasma where I didn't need to use RGB, and connecting HDMI through a Pioneer SC-27 seemed to 'solve' the problem until I moved to the Oppo source. So less than full functionality of connections is something I can relate to. Thankfully we have the 'gurus' on the 4311 thread and on AVS to help us ID what's happening - something that wasn't so easy when HDMI was still an 'emerging' standard.

Hmmm....reading through the thread, she says that she can get 1080p/60 under a direct connection from the sources to her TV. Given all that, it's really a judgment call if it's worth swapping the 4311 for a 4520. As much as having a single switching source is desirable, if that's the ONLY issue (and assuming she have the video processing/scaling set correctly), it's a personal preference thing.

I personally wouldn't spend the price premium for a new receiver just to get this resolved if there's a workaround, but Theresa's mileage may vary....OTOH, if everything works out, she'll be more future-proof with 4K passthrough with the 4520 (as much as anyone is on our hobby)...and she can have have fun with matrix switching and InstraPreview if she likes... smile.gif
Edited by sdrucker - 12/21/12 at 2:48pm
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post #20280 of 21945
12/21/12 at 3:11pm
Quote:
Originally Posted by sdrucker View Post

Me too - and the worst part is if it turns out it's an obscure incompatibility between her sources, the Denon AVR, and display, it's possible that she might get the 4520 and still have an issue. I'm leaning toward the defective receiver, though.
FWIW, in the distant past, I could never get my old Denon DVD-5910 to pass 1080i RGB to my Pioneer PRO-930HD over HDMI, even after resetting cables, as a direct connection. Switching to a newer plasma where I didn't need to use RGB, and connecting HDMI through a Pioneer SC-27 seemed to 'solve' the problem until I moved to the Oppo source. So less than full functionality of connections is something I can relate to. Thankfully we have the 'gurus' on the 4311 thread and on AVS to help us ID what's happening - something that wasn't so easy when HDMI was still an 'emerging' standard.
Hmmm....reading through the thread, she says that she can get 1080p/60 under a direct connection from the sources to her TV. Given all that, it's really a judgment call if it's worth swapping the 4311 for a 4520. As much as having a single switching source is desirable, if that's the ONLY issue (and assuming she have the video processing/scaling set correctly), it's a personal preference thing.
I personally wouldn't spend the price premium for a new receiver just to get this resolved if there's a workaround, but Theresa's mileage may vary....OTOH, if everything works out, she'll be more future-proof with 4K passthrough with the 4520 (as much as anyone is on our hobby)...and she can have have fun with matrix switching and InstraPreview if she likes... smile.gif

If you have any suggestions of what change to make that might make it work then please make them. I've tried every variation that I can imagine. I've even tried a WD TV Live instead of the Roku, the problem persisted. All worked with the Onkyo. I continued to try variations for many hours until I ran out of them. No, I don't want to pay $1300 for a receiver that will not pass 1080p60 even though its not "necessary" and has work arounds. There are very few new features with the 4520 that I will use, perhaps the networking and Spotify. But at least it will have the features that I see as essential, including 1080p60 which I would insist on with even a $400 receiver.
Edited by Theresa - 12/21/12 at 3:22pm
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "Official" Denon AVR-4311CI/AVR-A100 thread [NO PRICE TALK]