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The "Official" Denon AVR-4311CI/AVR-A100 thread [NO PRICE TALK] - Page 678

post #20311 of 23144
Quote:
Originally Posted by tc1 View Post

Suggest also turn TV on first > 2 seconds > 4311 on. Reason I say this is because when I turn on 4311 first it causes my PC monitor to blink and all open window sizes to change? Everything is then ok but? TV on first and it still blinks but nothing changes. It is all black magic rolleyes.gif .
Yes I have been turning on the tv a couple of seconds before the receiver.
post #20312 of 23144
Quote:
Originally Posted by ggsantafe View Post

Theresa - just to make certain you are checking all of the available resolution information on the Denon - go to "Menu" on the Denon remote>Information>HDMI Info>Signal Info - Here you should see detail on Resolution/Color Space/Pixel Depth. I have my system setup to convert 480P to 1080P, Color Space 4:4:4 and pixel depth 8 bits>8 bits. Your setup may vary.
Then go to the Signal Information screen and select Monitor 1 or 2 (depending on your setup) the display should indicate supported resolutions. My screen indicates: 480i/p,1080i:60Hz, 720p:60Hz, 1080P:60/24Hz
You may already have examined these screens, if so - please disregard. If not - this may help with your diagnosis and perhaps let you make adjustments in the Denon to obtain the desired resolution.
Yes, I found that screen.
post #20313 of 23144
Quote:
Originally Posted by kaotikr1 View Post

I am really enjoying this Denon and Pandora. Nice to have something that can communicate to my remote. smile.gif

I'm real interested in retrieving Album art from pandora to send to my remote. Is there a standard http location for album art or what here? Using iRule so http would make life easy but I'm not sure the mechanism the 4311 has (or if it even has one) for sharing cover art. I can retrieve song title information just fine already just haven't figured out album art.
post #20314 of 23144
So I've pretty much given up on getting the Denon to output 1080p60. I have emailed AVS and told them to charge a 4520 to me and ship as soon as they get them in. I'll be shipping the 4311 back to them and they will sell it to someone who is willing to do without 1080p60.
Thank you for all your help. If anyone has a sudden insight into what may be wrong please post it.
post #20315 of 23144
Quote:
Originally Posted by Theresa View Post

So I've pretty much given up on getting the Denon to output 1080p60. I have emailed AVS and told them to charge a 4520 to me and ship as soon as they get them in. I'll be shipping the 4311 back to them and they will sell it to someone who is willing to do without 1080p60.
Thank you for all your help. If anyone has a sudden insight into what may be wrong please post it.

 

What I'd love to know is what the 4311 is actually outputting. It presumably isn't 1080p60 because we know your display accepts that from your tests where you connected equipment directly to it (assuming we know for certain that equipment was outputting 1080p60, which I believe I am right in thinking we do). So what the heck is it actually sending to your display?

post #20316 of 23144
The config page referenced earlier, information ->hdmi says it's outputting 1080p60 when I get a black screen. Its not the output of the HDMI that is causing the problem but rather the input. If the input is 1080p60 then I get the black screen. If I input 1080i or other lower values then it cannot upscale it to 1080p60 resulting in a black screen. Since my tv will process an a direct input from any of my sources that are outputting 1080p60 that seems to rule out the tv and the sources as the problem.
Edited by Theresa - 12/23/12 at 7:22am
post #20317 of 23144
Quote:
Originally Posted by Theresa View Post

The config page referenced earlier, information ->hdmi says it's outputting 1080p60 when I get a black screen. Its not the output of the HDMI that is causing the problem but rather the input. If the input is 1080p60 then I get the black screen. If I input 1080i or other lower values then it cannot upscale it to 1080p60 resulting in a black screen. Since my tv will process an a direct input from any of my sources that are outputting 1080p60 that seems to rule out the tv and the sources as the problem.

 

I'm getting confused here... are you saying that it is outputting 1080p60 if you input 1080p60?  It can't be outputting 1080p60 can it, or your display would accept that? It is reporting it but not doing it?

 

Are you also saying that if you input 1080i60 (or lower res) it will not then output it as 1080p60? So there seem to be three problems:

 

1. It reports it is outputting 1080p60 but isn't

2. It cannot deinterlace an interlaced source - eg 1080i to 1080p

3. It cannot upscale - eg 480i to 1080i?

 

... and all of the above are only relevant if the frame rate is 60Hz?

 

Hmmm. It seems to be totally FUBAR somewhere on the video circuit/chip then. Sorry it's taken me so long to get my head around it. I've never heard of such a thing before (which I guess is more indicative of a unit fault than anything else then).

post #20318 of 23144
Quote:
Originally Posted by kbarnes701 View Post

I'm getting confused here... are you saying that it is outputting 1080p60 if you input 1080p60?  It can't be outputting 1080p60 can it, or your display would accept that? It is reporting it but not doing it?

Are you also saying that if you input 1080i60 (or lower res) it will not then output it as 1080p60? So there seem to be three problems:

1. It reports it is outputting 1080p60 but isn't
2. It cannot deinterlace an interlaced source - eg 1080i to 1080p
3. It cannot upscale - eg 480i to 1080i?

... and all of the above are only relevant if the frame rate is 60Hz?

Hmmm. It seems to be totally FUBAR somewhere on the video circuit/chip then. Sorry it's taken me so long to get my head around it. I've never heard of such a thing before (which I guess is more indicative of a unit fault than anything else then).

At this point I'm confused too. If a source device is set to output 1080p60 the receiver outputs nothing at all. If the input device is set to a lower resolution or refresh rate, such as 1080p24, then it doesn't matter what the resolution/refresh rate of the receiver is set to, the receiver does output a picture. So what does this indicate? The only things I can think of is the hdmi board is not accepting/processing 1080p60 inputs properly. I have hooked up each of the sources directly to the tv and they work at 1080p60 indicating to me that its not a problem with the source. I've been racking my brain over this.
post #20319 of 23144
Is there a 4250 thread?

I am very concerned about heat. In the 4311, choosing pre-amp output has no effect on the amps...they are still on. In the 4250, does Denon actually turn the amplifier section off?

Although I generally want all new technology, I'm not sure what I really gain (that I would use) on the 4250 vs the 4311.....so I guess I'm looking for small things like heat savings smile.gif
post #20320 of 23144
Quote:
Originally Posted by Theresa View Post

Quote:
Originally Posted by kbarnes701 View Post

I'm getting confused here... are you saying that it is outputting 1080p60 if you input 1080p60?  It can't be outputting 1080p60 can it, or your display would accept that? It is reporting it but not doing it?

Are you also saying that if you input 1080i60 (or lower res) it will not then output it as 1080p60? So there seem to be three problems:

1. It reports it is outputting 1080p60 but isn't
2. It cannot deinterlace an interlaced source - eg 1080i to 1080p
3. It cannot upscale - eg 480i to 1080i?

... and all of the above are only relevant if the frame rate is 60Hz?

Hmmm. It seems to be totally FUBAR somewhere on the video circuit/chip then. Sorry it's taken me so long to get my head around it. I've never heard of such a thing before (which I guess is more indicative of a unit fault than anything else then).

At this point I'm confused too. If a source device is set to output 1080p60 the receiver outputs nothing at all. If the input device is set to a lower resolution or refresh rate, such as 1080p24, then it doesn't matter what the resolution/refresh rate of the receiver is set to, the receiver does output a picture. So what does this indicate? The only things I can think of is the hdmi board is not accepting/processing 1080p60 inputs properly. I have hooked up each of the sources directly to the tv and they work at 1080p60 indicating to me that its not a problem with the source. I've been racking my brain over this.

 

The common denominator seems to be the 60Hz refresh rate. It seems as though for whatever reason the 4311 just can't handle 60Hz. That seems entirely possible (after all, your display doesn't accept 50Hz) but the difference is that the 4311 is *supposed* to process 60Hz. I think you made the right call Theresa. Nobody has been able to suggest anything that could get it working properly and I would have done the same as you and returned it. Even if I don't actually want to process1080p60, I’d still want the unit to function as it was designed, or I would never really be happy with it. I know that sounds odd, but it's the way I am - I like things to work as they should. I'd also always be uneasy that if that feature wasn't working, what else might also be non-functional or partly functional? There are a lot of features in my own prepro that I have never (and probably will never) use, but if I decide to use them one day, I expect them to be fully functional. It's just such a pity that you couldn't get another 4311 and are having to spend more $$$ than you wanted for the 4250. That said, you will have one of the very latest, top of the range AVRs and it should serve you well for a long time to come.

post #20321 of 23144
Its all beyond me at this point and I have just given up and will eagerly await the 5520 so I won't have to deal with this any longer.
post #20322 of 23144
Quote:
Originally Posted by ghstudio View Post

Is there a 4250 thread?
I am very concerned about heat. In the 4311, choosing pre-amp output has no effect on the amps...they are still on. In the 4250, does Denon actually turn the amplifier section off?
Although I generally want all new technology, I'm not sure what I really gain (that I would use) on the 4250 vs the 4311.....so I guess I'm looking for small things like heat savings smile.gif
Yes, there's a 4250 thread, click here and the first post or two will help highlight the differences vs the 4311. The thread is already quite lengthy as it is a very hip piece of gear, though if you don't need the added features the 4311 is the better value IMO. BTW I found the thread by entering 4520 into the searchAVS forum searchbox @ top right of the screen.
The consensus seems to be that both the 4520 and 4311 both allow you to turn off the signal to the amps but don't actually cut power to the amps. That said, in preamp mode the amps use virtually no power and generate virtually no heat.

Denon AVRs tend to run pretty cool, particularly in comparison to some other brands (I'm thinking Onkyo in particular). My 4311 runs at 114F in a passively well-ventilated (no fans) Standout Designs cab. It has about 5 inches of space on top, 2 on the sides. I'm not using it as a prepro currently, it powers the wides and surrounds.
post #20323 of 23144
Quote:
Originally Posted by Theresa View Post

Its all beyond me at this point and I have just given up and will eagerly await the 5520 so I won't have to deal with this any longer.

Hi Theresa, is your HDMI cable from AVR to TV longer than 20'? If so, you may run into the same problem with the 4250 (or any other AVR). Altough jd only mentions 1080p, but not 1080p60, here's what he has to say on the issue:

Qte

q. Projector - no video displayed: If you are running an HDMI cable from the AVR to a projector that is longer than 20' and it won't pass 1080p video but will pass 720p, then the signal is too weak. Test this by using a shorter cable to the PJ. HDMI generally only works to about 15'-20' without issues, although some owners have indicated with a Monoprice 50' HDMI cable they have no issues. Monoprice also now sells active HDMI cables. . If replacing the cable is not possible, you'll likely want to try a powered HDMI extender. Check Monoprice as there are several models offered. For those of you using HDMI--> CAT 5/6 converters, and having video display issues, you may want to try using this HDMI voltage enhancer.

Unqte
post #20324 of 23144
Thank you for the suggestion. I thought of that too. The cable from the receiver to the t.v. is six feet long. The cable from my p.c. to the receiver is 15 feet, it was 20 feet but I thought 20 feet might be too long so I tried a fifteen foot one but the shorter cable didn't help. I tried all new monoprice "high speed" cables just in case.
post #20325 of 23144
Quote:
Originally Posted by ghstudio View Post

Is there a 4250 thread?
I am very concerned about heat. In the 4311, choosing pre-amp output has no effect on the amps...they are still on. In the 4250, does Denon actually turn the amplifier section off?
Although I generally want all new technology, I'm not sure what I really gain (that I would use) on the 4250 vs the 4311.....so I guess I'm looking for small things like heat savings smile.gif

I have both AVR's. Both operate in pre-amp mode the same way, I.e. the amps are still powered on. I have noticed no difference in temperatures between the two units. So, if you are looking for a temperature decrease, you will be disappointed. Having said that, neither unit gets very warm.
post #20326 of 23144
I recently hooked up a turntable via the cd input, (using an external phono pre amp) system sounds great but I have to turn the volume up to -12 to get a good rocking volume. Is this normal? Doesn't seem like I have much more left before she's full blast.

Thanks,
PMH
post #20327 of 23144
Quote:
Originally Posted by pmh4353 View Post

I recently hooked up a turntable via the cd input, (using an external phono pre amp) system sounds great but I have to turn the volume up to -12 to get a good rocking volume. Is this normal? Doesn't seem like I have much more left before she's full blast.
You might have a relatively low output cartridge and/or a low gain phono preamp. But -12 leaves you plenty of room to get louder as the volume can go up past 0.
post #20328 of 23144
1st the manual does recommend using the Phono connection for the TT along with the ground. (AVR-4311CI Manual Page 24)

Do you know if you are using a moving magnet (mm) cartridge or a moving coil (mc) ?

If you are using a moving coil then you will need an external phono amp to boost the signal so that you will not top out. It sounds like you have a moving coil based on your description.

You can find Phono Preamps from $150 or so and up (WAAAAYYY up....)

Good Luck!
post #20329 of 23144
Quote:
Originally Posted by TheYoshi View Post

I'm real interested in retrieving Album art from pandora to send to my remote. Is there a standard http location for album art or what here? Using iRule so http would make life easy but I'm not sure the mechanism the 4311 has (or if it even has one) for sharing cover art. I can retrieve song title information just fine already just haven't figured out album art.

+1 on this, please share the method of retrieving the album art thanks!
post #20330 of 23144
Anyone interested in buying a mint 4311CI? PM me ;-)
post #20331 of 23144
Is there a date/version number.....I haven't updated my firmware in a year.....
post #20332 of 23144
Quote:
Originally Posted by ghstudio View Post

Is there a date/version number.....I haven't updated my firmware in a year.....

There was a new FW update last week, to address issues with access to Pandora radio.
post #20333 of 23144
Updating now...Looks like a small file for this one....
post #20334 of 23144
Quote:
Originally Posted by Theresa View Post

Its all beyond me at this point and I have just given up and will eagerly await the 5520 so I won't have to deal with this any longer.

Theresa - have you tried using a different color space on one of your 1080p60 devices? If they are set to RGB, perhaps YPbPr would work? That might be worth a try. And also, I think that you said that you tried this, but so that we are using the same terminology, have you tried setting the source in the 4311 to Video Convert = Off?

I output 1080p60 from my ATI video card through the 4311 without issue, so you may indeed have a dud. What kind of video card are you using in the PC?
post #20335 of 23144
Quote:
Originally Posted by mrpeteyguy View Post

Theresa - have you tried using a different color space on one of your 1080p60 devices? If they are set to RGB, perhaps YPbPr would work? That might be worth a try. And also, I think that you said that you tried this, but so that we are using the same terminology, have you tried setting the source in the 4311 to Video Convert = Off?
I output 1080p60 from my ATI video card through the 4311 without issue, so you may indeed have a dud. What kind of video card are you using in the PC?

Yes, I tried different color spaces. I've also tried it with video convert off. I have an ATI 7850 video card.
post #20336 of 23144
Theresa, i know you've tried video convert off, but did you try setting the i/p scaler to off? Video convert is just for gui overlay.

I'm sure you're sick of messing with it, and i see you ordered the new model. I wish you luck!
post #20337 of 23144
Quote:
Originally Posted by jconjason View Post

Theresa, i know you've tried video convert off, but did you try setting the i/p scaler to off? Video convert is just for gui overlay.
I'm sure you're sick of messing with it, and i see you ordered the new model. I wish you luck!
Yes, tried turning i/p scaler off and all variations for that selection.
post #20338 of 23144
Quote:
Originally Posted by Theresa View Post


Yes, tried turning i/p scaler off and all variations for that selection.

 

I believe Theresa has articulated many times that she has tried everything in the book, and has concluded that the 4311 is defective, which is why she has ordered a replacement (although it is a 4520).  At this point, I think we should accept her conclusion, wait until she installs the new AVR, and pray that she doesn't experience the same problem.

post #20339 of 23144
Quote:
Originally Posted by AustinJerry View Post

I believe Theresa has articulated many times that she has tried everything in the book, and has concluded that the 4311 is defective, which is why she has ordered a replacement (although it is a 4520).  At this point, I think we should accept her conclusion, wait until she installs the new AVR, and pray that she doesn't experience the same problem.

This is getting old for everyone.
post #20340 of 23144
^^^^
True but it was so weird, illogical and hard to accept! eek.gif
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