The "Official" Denon AVR-4311CI/AVR-A100 thread [NO PRICE TALK] - Page 679

Merry Christmas. Hopefully Santa will deliver you a 4520 that works well, even if it takes a week or 2 to arrive (sometimes even the big guy's assembly line gets a little backed up and a few things don't get delivered on time).

Not everyone. You should have stayed with Emotiva.


Just kidding. I can feel your frustration. Hope all is resolved with the 4520. HAPPY HOLIDAYS!!!!!!!!!!!

That's my feeling too! I want to know what was wrong with it. These things tend to eat at me.

Yes, it is weird. I tried everything though. It just won't process a 1080p60 signal no matter what the source. 1080p60 requires twice the bandwidth as 1080i so I guess that a chip just isn't up to it. This sort of thing eats at me too.
Edited by Theresa - 12/25/12 at 1:28am

My Denon just received a Xmas morning gift in the form of a firmware update!

Does anyone know what the update did?

Pandora fix

I honestly do not understand why the 4311 doesn't just get sent back for repair, I mean, instead of ordering a more expensive AVR that you yourself said you couldn't afford it...2 weeks and you'd have it back. But instead, waiting 1 + week(s) for something that really, in most opinions anyway, is not a worthy 'upgrade' in comparison?

Theresa,

It isn't getting old for me as I was hoping that you would have found a solution. I feel bad that you have had a run of bad luck with processors . I wish you good luck with the 4520 .

Bill

I guess it is each to their own. If I was guaranteed to have it back in two weeks with the problem actually fixed I would probably do that. But I fear, perhaps irrationally, that it would take a month or two and may come back without the problem fixed as it is so unusual. It hasn't worked properly since I set it up, a lemon they would call it in this country. Who knows if they would actually test it with a 1080p60 signal since it is unusual? When it comes down to it, I would prefer to have a new receiver, even another 4311, than this one that has given me so much grief. But perhaps Splicer would want to buy it. Let him live with it, perhaps he doesn't even care about 1080p60?
Edited by Theresa - 12/25/12 at 11:14am

Geez... I can't even ask a question without getting 'snide' replies?
Yes, 2 months is a completely irrational thought process for this to be repaired.

No, it is NOT " a lemon they would call it in this country." A 'lemon' "in this country" is what a product is called after having to be returned 3x for the SAME issue. You haven't even bothered to have it repaired 1x.

And NO, "Splicer" is not interested in your 4311 as I have, and am completely satisfied with my 4310. That just happened to have to be returned for repair for a known issue. Back to me in less than 2 weeks.

But regardless, it is her decision to make, I was just trying to understand the logic behind it, if indeed there is any logic involved or just another case of complaining and whining without trying to actually get the problem resolved by the manufacturer themselves. Hey! It's all good as far as I am concerned. Guess I won't ask her any other questions, that's for sure...

Anyway, Merry Christmas to all...
Edited by Splicer010 - 12/25/12 at 1:02pm

Guys, we need to give Theresa some peace and move on.

Jerry,

I agree. I deleted my off topic posts, thanks for pointing that out .

Bill

Hello - am posting in this thread to see if someone can help me.

I've read others having similar problems but the suggestions don't seem to be helping me out.

I have a 4311ci -- which works fine most of the time, but now consistently does NOT show the onscreen volume control and Denon menu even though I have AMP selected. This is very annoying because the display on the front of the unit is barely useable ..
Other posters have suggested having video convert on.. and I just checked that for my SAT/CBL connection -- which is what we typically use to display Comcast -- video convert *is* on.. and yet the menus/volume control are not showing up. I checked monitor select and it is set to monitor 1 which is where my TV is hooked up via HDMI cable.

Is this unit just broken? Any recommendations on how I might debug this? Thanks much for any help / suggestions in advance..

When I had this problem crop up in the past with my AVR-3808CI I had to hard-reset the unit to get the OSD to start working again. Have you tried the same thing with the 4311?


Edited by Schwa - 12/25/12 at 3:51pm

If this only presents with the cable box, it may be the result of a recent firmware update to the box. Try connecting a component cable from the box to the AVR to regain the GUI menu. If still no joy, then try the microprocessor reset suggested above.

I also found out that I can raise the source level which gives gives me a little more volume left and evens it up with the other inputs. On another note, I can't believe I every got away from vinyl!

Thanks,
pmh

I miss vinyl too. I do believe that the manner in which cartridges extract audio from the grooves gives an artificial increase in the perception of soundstage and other euphonic effects. I've shopped for low priced, <$500, turntable, cartridge combinations and feel that the more expensive ones are overpriced for what they do while the cheaper ones are just that, cheap. Perhaps some day I will be wealthier and be able to afford one that meets my standards.

It could be that digital sources just lack the soundstage and euphoric effects. In my opinion the vinyl has a warmer, richer, more detailed sound and the vocals are out of this world. It lacks the harshness and brightness you hear on many CDs. Granted, I'm listening through a very nice system but even on an entry level system you can get an idea of the differences. Since I have many CDs with vinyl duplicates I will continue to A/B them and listen for the difference. I suppose the bottom line is whatever works for the individual that's listening!

euphonic=nice sounding effect, most often referring to a pleasant sounding coloration of sound
Well, I disagree about cd's lacking something that is really there. But to each their own.

It's all good as long as we're enjoying the music!

Very true. And if someone enjoys vinyl more than cds than more power to them.

Welcome to the world of HDCP. As jdsmoothie said, the most likely cause is a firmware change, probably in the cable box. People with DirectTV receivers had a similar problem this year when their sat boxes were upgraded with new firmware. If the problem does only exist with your cable box, using component along with optical/digital audio from your cable box should solve the problem. This assumes your cable box has such outputs.

What is frustrating is these types of problems usually are isolated between certain receiver models and source devices. If you call Comcast they will tell you their box is fine and the problem is with Denon. If you call Denon, they will tell you the receiver is fine and the problem is with Comcast.

Regarding the protection mode. The manual says that the slow blinking (1 sec on, 1 sec off) indicates over-heating. But could it mean anything else? This has happened twice in the last month and the receiver has not been warm at all. And the last time it was just on, not playing anything. Could it be related to electrical noise, for example? I'm using a power strip. I think I will try going directly to the outlet.

AFAIK, the slow blinking (ie. every 2 sec) only applies to a "ventilation" issue as the manual notes, although if it continues and you have plenty of clearance and air circulation around the unit, might be an indication that a visit to a repair facility is warranted.

You should try blowing some air from a compressed air can or low pressure from an air compressor in there. Maybe it's collected too much dust on the temperature sensor.

Just had a firmware update. Not sure what it was for, but it reverted some of my settings to what I had before such as the name of one of my inputs and the surround back speakers to 'on'.

The firmware update was to address issues with Pandora. It has been posted several times that on some systems, a firmware update has caused the AVR to "revert" to prior settings. The recommendation has been made that before doing a FW upgrade, it is wise to run a network save. If you did that, then restoring your system to its previous state will be simple--do a network load of the saved configuration. If you didn't do a save, then your AVR is in a previous state, which includes the last Audyssey calibration. The only way to fix it is to re-do the settings manually and re-run the calibration. And then save the settings, of course...

Thanks for your replies regarding the protection mode. There are plenty of clearance and air circulation around the receiver. I will keep the dust issue in mind.

Sometimes I wish there was a way to get a log out of these machines. So if it said "shutdown triggered by temp sensor" I would know for sure that was the reason.

Ah yes, forgot about doing a save. I've tried it before and it failed. I saw a post earlier with directions on how to do it, but I never took the time.

Is there anyway to have your channel level settings set for surround, and then have a different setting for stereo, and have it remember that? I've found I like to turn the bass up and L/R down a little when in stereo.