The "Official" Denon AVR-4311CI/AVR-A100 thread [NO PRICE TALK] - Page 691

You'll want to use either the DM-A409, ACM-1H or ACM-1HB (current mic used on the 2012 Denon and Marantz models).

The 4308CI, 5308CI and AVP all use the DM-505Z which is not compatible with the newer models.

Well all that didn't work, still won't update. Now I'm gonna take it upstairs and plug directly into the router.

Unless the 5308 or AVP has been upgraded, in which case they use the DM-A409.

Correct.

Relatively new 4311 owner here. Everything was working great until today... I unplugged everything to install my new media stand, and when I plugged everything back in, I encountered a strange problem -- the menu button on the remote does not bring up the on screen menu anymore. The button is clearly not broken because I can see the icon on the LCD of the remote confirming it is broadcasting the button press. It works fine when I press the menu on the front panel.

I saw somebody else posted this question and were directed to this thread, so I'm hoping this is well trodden ground and there's an easy answer Many thanks.

EDIT: Of course moments after I post, I finally find the answer.

http://www.avsforum.com/t/1274153/the-official-denon-avr-4311ci-avr-a100-thread-no-price-talk/19470#post_22486433

I was already on the main zone, but for some reason needed to press the AMP button. This has to be a design flaw. How would anybody know to press the AMP button???

Perhaps because that's what is says to do in the Owner's manual.

Set up the 4311 last night for 11.2, not to confusing. Like many I had to heat up the bass level. One question is some of my surrounds are def tech towers and I'd like to set these to large, I wasn't given that option, is it possible to set some to large?

Yes. Manual Setup - Speaker Setup (p. 96 OM).

Thanks

Okay, we'll im at wits end here. Two nights now and this receiver won't update. I've tried network standby on/off, upgrade/update on/off, static IP, non-static, plugging directly into the router, MP reset and Network resests, power cycles and still the same damn loop. Finds an update, starts to download it, counts down from 6 min to 4, gets stuck and repeats back to 6 until it finally times out and tells me the update failed.

So, the way I see it i have two options, either leave it and use it the way it is as maybe this update is just the Pandora one which I don't care about as I use Pandora through my Squeezebox Touch or iDevices anyway, or I send it back and get another. I'll probably give Denon a call too, but from previous experience I doubt that'll yield any different results.

So how can I find out, maybe based on firmware version number, if my 4311 is up to date to at least the latest Pandora update or if it's got a way older firmware on it that had real issues that need fixing?

And, if I'm not on the latest firmware version, will Denon still give me the Upgrade Function to add AirPlay?

Man, I'm sorry to hear that. You can see your configuration setup by as before but press status and return, different though is you then have to press status again and you will see it.
Mine is:

Parameters (AVR-4311CI):
- S/N: 204XXXXXXX
- Firm. Package Ver: 0008
- Main: 00.70
- Main ROM: 00.70
- Main FBL: 00.05
- Sub: 00.30
- Sub FBL: 00.02
- DSP1: 61.10
- DSP2: 62.14
- Audio PLD: 02.08
- Video PLD: 03.03
- GUI Config: A000416A
- GUI PRG: 00007621
- GUI DAT: 10060008
- Ethernet FBL 090311-bd
- Ethernet SBL B201103010936-0A
- Ethernet IMG I201212040909
- *Ethernet MAC 0005cd-284754
- *HDSDK: V1.12
- *HDBBP: C0004.200

I now have had my 4311CI for a few days, so here’s my thoughts. I bought this AVR for the Audyssey feature, basically I bought the cheapest Denon receiver that I could find with MultiEQ XT32. The sound quality in my opinion is about the same as my old AVR-3802 without MultEQ, but after MultEQ, it definitely comes to life.

Speaker terminals: plastic but same as 3802, and I’ve never had a problem with them
Remote control: I have nothing bad to say about the remote, it works well
Owners manual: takes some getting used to, a bit difficult to navigate, but that’s to be expected as there are so many choices. Thank goodness for this site!
On screen menu: I hate it, even after I understand how it works it is still a bit unintuitive, I have used it quite a bit now and I am getting used to it, still don’t like it though. I do like that when you do a Setup Lock, leave, and then press menu, it takes you right to the setup lock.
AVR weight: Unlike some when I pulled it from the box my first impression was that it was kind of light. It is heavier than the 3802 by 2 pounds. I have an AT-1803 amp so maybe I am just used to lifting it.
Front knobs: the source select knob feels odd to me, like there is not much detent, it works fine though and odds are I will rarely use it anyway.
Front wides: I had just 5.1 before and the front wides add A LOT to the surround immersion.
Heat: This puts out very little heat, I cranked it and checked, I can’t see this thing ever turning on the fan for my usage. I do plan to hook up my AT-1803 amp to it soon after a bit more testing.
HDMI switching: I had one glitch in the beginning, but it was my DTV receiver that locked up, so far the 4311CI has switched flawlessly.
Firmware update: That was a painful process, but it finally updated. See my avatar. Whew!
Pandora: works great but I prefer to use the Pandora on my Sony Blu-ray.
For some reason the Denon Pandora makes me sign in every time and that is a pain with the on screen keyboard. The Sony Pandora stays signed in. Perhaps there is a setting somewhere that I need to set. I don’t have network standby set to ON, could that be it?

Lastly I can truly say that I think this receiver is great.

Have you tried cycling DHCP OFF/ON a few times? What about ensuring the current selected source is not NET/USB? And lastly, what about trying another router?

New AVR-4311ci owner. I don't understand the purpose of the "IR in" on the back of the receiver? I'm wondering if I can get rid of the glued IR emitter from the Niles MSU140 by plugging it directly into "IR in" on the back with a 3.5mm mono cable. This would be so much cleaner.

Thank you

I believe it works as you describe.

re: ben_r_…I had the exact problem with my 4311CI since the Christmas firmware update,after trying all suggestions mentioned by other posters,I returned the unit to Creative Audio here in Winnipeg 7 months after purchase.They couldn't get it out of the "count down loop" nor able to reset unit,they mentioned it may be defective hardware and have sent the 4311CI to Denon.ca.If its a defective unit I was offered a a new 4311CI,but think I may just upgrade to the Denon 4520CI instead.Hopefully you don't have the same hardware problem,because the 4311CI is a fantastic unit in it's own right.Best of luck:)
Edited by Ricker62 - 1/20/13 at 12:32am

I just bought two new speakers and moved my 3311 to the bedroom. I'm going to run a 9.1 system in my living room with the 4311. I never ran either height or wide speakers with my 3311. I'm pouring over the 4311manual as well as batpig's cliff notes trying to brush up before the 4311 gets here.

I'm confused about something. I have a home theater PC connected to my 3311. I like how the 3311 shows what type of audio track my various video files contain, such as dolby digital, dts, dts-hd, etc... If I turn on the DSX wide channel on the new 4311, which is my intention, the display will always read Audyssey DSX, right. I will no longer be able to identify the type of audio tracks my video files contain, right? Is there a work around? It seems like you could temporarily disable your wide speakers,and then you'd be able to see what audio format is being played. It just seems like a pain to have to to disable dsx to see that.
Edited by thevolumnus - 1/19/13 at 10:38pm

I often listen to music via airplay with my ipod touch 4g, I noticed that if I do not press the exit button airplay mode, then after I change the source (BD, DVD, CD, ...) then I press the ipod play button on the remote of my denon avr, my denon 4311 freezes.
You have noticed the same problem?

If you press the A-DSX button on the remote it will switch between displaying Audyssey DSX and Dolby Digital, is that what you mean?
I don't know why it does not say Dolby D + DSX instead of just Audyssey DSX.

Yes. If you hit the A-DSX button, you are actually cutting off A-DSX. Instead of displaying Audyssey DSX, it should definitely display Dolby D+DSX or DTS+DSX ot DTS-HD+DSX. We shouldn't have to cut off our high or wide speakers just to see the audio format.

Hey Culli,

You and I are a lot alike. I also moved up from a 3802. The only difference is I just moved up to a 3311 first and then to a 4311. My 3802 has never given me a single issue. I just can't sell it for a hundred bucks on eBay, which is about the going rate. It's just too near and dear to my heart.

Mine just says Audyssey DSX or Dolby Digital, it does not say Dolby D+DSX

I know, man. That's exactly what I'm saying. It SHOULD say Dolby D+DSX instead of just Audyssey DSX "in a perfect world". Then you'd be able to see the audio format of the source without having to turn off your high or wide speakers by pressing the A-DSX button on your remote. You shouldn't have to turn off Audyssey DSX in order to see what audio format is being played.

Oh, ok, good, you had me wondering if mine was working incorrectly. Good to know.

Yea, love my 3802, might have to set something up in the bedroom, just can't quite let it go.

I think you are going to love the addition of the wide channels.

No problem.

Are you running wides or highs or both? I'm going to run a traditional 7.1 speaker system + wides. I suspect I will just leave my receiver in Audyssey DSX mode unless I'm listening to music, and then I'll probably use multi-channel stereo. Is that pretty standard around here?

On the rare occasion when you are watching a television station that does not broadcast in Dolby D, what format do you use? I don't think Audyssey DSX is an option with non-digital sources, right?

My 3802 is in the bedroom running a Klipsch HD-500 7.2 system. The Klipsch HD-500 system is just 5.1, but I picked up two extra speakers and an extra subwoofer on ebay for a very reasonable price. Of course the 3802 is only a 6 channel receiver, so the two back surround speakers are duplicating the same channel. Nonetheless, it sounds great. Those two little subwoofers side by side in my bedroom are fierce. Having the two extra speakers in the back really helps with music.
Edited by thevolumnus - 1/20/13 at 8:18am

I am running just wides. I think everyone has their own preference for music, I prefer to just use stereo. For tv if not Dolby D, I use Dolby PLII cinema, and yea you can have A-DSX turned on with that, it shows PLII C A-DSX

I have recently been listening to HD radio. My A100 is connected via OTA antenna hooked up by way of 75 ohm coax cable. On occasions and sometimes continuously the music cuts out and I get a stuck jack- hammering sound effect and only on this input. It sounds like a bad connector or grounding/cable issue. Not OTA or station. Changing stations or other settings have no effect. I have reset the reciever and jack-hammering is now gone away but will keep you infomed if it comes back. Has anyone else noticed this effect? I just want to be sure my coax connector on the receiver is not going bad. My system seems well grounded and the connection is hand tight-not loose.
Dave

Yep, tried the first two with no success. Don't have a second router but really don't think that's could be the problem as I have two other Denon receivers (3312 and 2312) that both update fine off that router.
Man that is discouraging. Well I have another one on order that'll be here Tuesday. This one is going back and hopefully the new one will work properly. I actually went through three 3312 units before I got on with out any issues. I was hoping the "Made In Japan" 4311 would be different.

I hope that solves it. I had that issue occasionally with the AVR4310. I believe in the 4310 thread it was referred to as "motorboat efffect" so you could search that thread using that term. IIRC some 4310 owners ended up replacing a board (not the same as the NIC failure) for this issue.