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The "Official" Denon AVR-4311CI/AVR-A100 thread [NO PRICE TALK] - Page 734

post #21991 of 23178
Quote:
Originally Posted by fordf250 View Post


Hello HTG-I don't know if the following will help; since I don't know your particular seturp. I bought my daughter a 2310 for her system-it was installed in a closed back cabinet with about two inches clearance on top and sides. After a week it began changing inputs on it's own-never went into an overheat condition. We took it out of the cabinet and put it on the lower leverl of a "free air"table-at least 12" clearance on all sides. The move was made 10 months ago and there has never been a spontaneous input switch since.

As i said, don't know the partciulars, of your setup, but ventilation, or lack of, can cause some mysterious problems without the unit going into a "hard" overheat condition. I am an ower of a 4311.

There is an abundance of clearence around the unit. It is inside a credenza and unit is setup as a pre-amp but I will check for heat next time I have it on all day. 

Quote:
Originally Posted by AustinJerry View Post

 

I don't think I have heard of this issue before, HTG.  I hope it's not a repair issue.

 

Quote:
Originally Posted by jdsmoothie View Post


Yup ... covered in my Troubleshooting section.

http://www.avsforum.com/t/1465528/the-official-2013-denon-e-series-x-series-avr-model-owners-thread-faq/0_100#user_L3

Thanks for the replies AJ and JD, It is a refurbished unit from A4L and I hope you are both wrong. It was bought just last month. Since I do not have anything hooked up to the DVD inputs do you think it would help to delete that source from the GUI?

post #21992 of 23178
If it always shifts to the DVD source, then certainly worth trying removing it as a work around. Also keep in mind that the on board amps are still hot even in Pre-Amp mode.
post #21993 of 23178
Quote:
Originally Posted by jdsmoothie View Post

If it always shifts to the DVD source, then certainly worth trying removing it as a work around. Also keep in mind that the on board amps are still hot even in Pre-Amp mode.

Ok Sir thanks for the info. I thought the amps would not be hot.

 

On a side note I just realized we are neighbors kind of. Howdy neighbor, smile.gif

post #21994 of 23178
My Denon 4311 produces a loud thumping sound (like 3 or 4 times) while on mute for extended periods. Has anyone experienced this?
post #21995 of 23178
Quote:
Originally Posted by Chris Holland2 View Post

My Denon 4311 produces a loud thumping sound (like 3 or 4 times) while on mute for extended periods. Has anyone experienced this?

That does sound strange. I use the mute function frequently - usually to avoid commercials - and have never heard any thumps - you might try changing the mute level (20db vs 40db) and see if that helps. Th other alternative would be to reset the microprocessor (make sure you write down your settings first)
post #21996 of 23178
Quote:
Originally Posted by ggsantafe View Post

Th other alternative would be to reset the microprocessor (make sure you write down your settings first)

Network save prior to resetting is a convenient alternative.
post #21997 of 23178
Thump from the Denon? Or your sub(s)? Eliminate the sub as a possibility first if you can set your fronts to large without ruining them...
post #21998 of 23178
Questions about airplay and the 4311:

Sorry if I am missing something or am overlooking what might be simple/obvious answers. So I have had my 4311 for about a month now; I have sampled and/or am using most of the features and am really quite happy with this upgrade (from a Marantz 7002).

My setup
- I have a wired network connection to my equipment stack (also have WiFi in the house)
- I'm handling my digital music via FLAC files from an NAS, and playback on SONOS ZP90s
- My BR collection is still hard media on a CX960 changer
- And on occasion I stream movies from VUDU via Panny streaming BR player.

1) Given the above uses; I am having a hard time understanding what I am missing by NOT using Air Play?
2) And assuming I will not find a use for airplay; how do I shut-off the on-screen start-up prompt that always asks me to enable or setup airplay?

Thanks in Advance!
post #21999 of 23178
1) You are missing nothing. The benefit of Airplay is easy interface with iTunes/iDevice sourced audio content. If you are already streaming through a Sonos then you've already got it under control.

2) Upgrade and Update notifications (note these aren't the same thing, Airplay is an "Upgrade" not a normal firmware Update) can be turned off in the GUI under Network Setup / Other (see pg 102 in the manual).
post #22000 of 23178
Batpig,

Thanks! Just wanted to make sure I wasn't missing out on something, something I didn't know I needed smile.gif
I'll grab the manual and switch it off tonight.
post #22001 of 23178
I have added the airplay option to my 3311 and my 4311. I just got an ipad, but the airplay icon is not popping up or me. I'm able to acess all my pc's with my ipad and with the media server browser on my denon. I'm using a Netgear N600 router. I typically use the media server to steam music from the hard drives of my pc's. I've been fiddling with this for hours. What the heck am I doing wrong. Damn I hate apple. I wanted a Nexus 10, but this iPad 4 was practically given to me.
post #22002 of 23178
I don't have my notes handy, but there is a setting in iTunes to enable AirPlay. Did you make that setting? If you don't know what I am talking about, I can dig out my notes.
post #22003 of 23178
Yeah. I got the 3311 working just now by resetting the processor. I guess I will have to do the same for the 4311. I hope uploading the backedup Audyssey settings doesn't break it again.
post #22004 of 23178
Quote:
Originally Posted by thevolumnus View Post

I have added the airplay option to my 3311 and my 4311. I just got an ipad, but the airplay icon is not popping up or me. I'm able to acess all my pc's with my ipad and with the media server browser on my denon. I'm using a Netgear N600 router. I typically use the media server to steam music from the hard drives of my pc's. I've been fiddling with this for hours. What the heck am I doing wrong. Damn I hate apple. I wanted a Nexus 10, but this iPad 4 was practically given to me.

IIRC, for the iPad4, you have to have the Denon on and connected to the network before you start iTunes. Then you will need to start playing a song before the Airplay icon appears on the left side of the Play status window at the top of the screen. I hate Apple with a passion as well.
post #22005 of 23178
Thanks guys. Airplay on the 3311 is working like a charm. I have spent about 25 bucks buying freakin apps for this ipad to make it half as servicable as my Samsung Galaxy Note 2 phone (rooted and running Cleardroid). I will reset the 4311 in a bit and see if I can get it up and running too.
post #22006 of 23178
Thanks guys. Airplay on the 3311 is working like a charm. I've spent about 25 bucks buying freakin apps for this ipad to make it half as servicable as my Samsung Galaxy Note 2 straight out of the box (now rooted and running Cleardroid). I'll reset the 4311 in a bit and see if I can get it up and running too.

When you buy a Samsung phone, you get 50gb of free Dropbox space for two years. I actually have two drop box accounts with 50gb each. My buddy let me use his Samsung work phone to set up my second account. I'm using this app called Cloudbeats to stream music from the cloud to my ipad, which I'm listening to now through my Denon. I imported a few songs into itunes, just to be sure it wasn't the third party app that was causing the issue I had earlier with the airplay icon not showing up, but airplay in itunes wasn't working either before the reset. Now they are both up and running on the 3311. I have a 64gb Sandisk card in my Note2. I have never had to use the cloud before. It's kind of fun and kind of frustrating, but it gives me something to do I guess. I'm a teacher. I'm off in the summer.
Edited by thevolumnus - 6/14/13 at 10:29pm
post #22007 of 23178
^^
Also as a reminder for some Airplay icon not appearing troubleshooting tips ....

http://www.avsforum.com/t/1465528/the-official-2013-denon-e-series-x-series-avr-model-owners-thread-faq/0_100#user_L1
post #22008 of 23178
I have the 4311, which displays the number of channels of input for each source. When on "SAT/CBL" source, which is my DirecTV Genie HR34 connected with HDMI, it shows only 2 channels for the input (I've tried several Hi-Def channels that should be 5.1 like HBOHD, among others). All my other "Multi-Channel" devices (Blu Ray, Popcorn Hour etc.) show 5 or 7 channel input. I have tried switching the HR34 output to the BD input (To check if there was a problem with the SAT/CBL input) on the 4311 with no change. I posed this question in the DirecTV forum and got answers that included :

"Verify that you have "DD5.1 Audio" enabled in the Genie's Audio Setup Menu"

Which I have.

Another reply:

"99% of the time this type of problem turns out to be an A/V receiver setting. Do you have the receiver set to pass audio through to the TV as well as the surround speakers? If you do, the receiver will probably automatically default to PCM stereo because that's all the TV will accept."

I have tried changing "Input Mode>Decode Mode from "Auto" to "PCM" to "DTS". "Auto" and "PCM" show stereo and "DTS" shows no signal. I've searched though the menu and can't find any other setting pertaining to this.

Also, I have another Denon AVR 789 in my Living Room that is connected to the HR34 with a "Client". That one also shows 2 channel input when tuned to Hi-Def channels.

Any advice is appreciated.
post #22009 of 23178
The guy who said "99% of the time this type of problem turns out to be an A/V receiver setting" is 100% wrong. The receiver can only play what it gets. It's a SOURCE setting.
post #22010 of 23178
Quote:
Originally Posted by batpig View Post

The guy who said "99% of the time this type of problem turns out to be an A/V receiver setting" is 100% wrong. The receiver can only play what it gets. It's a SOURCE setting.

Makes sense, and that's the reason I posed the question in the DirecTV forum first.

Thanks Batpig.
post #22011 of 23178
Here is what a "TechKnowGuide" from DirecTV responded with:
Quote:
"In the Denon there is a setting as to where to feed the HDMI audio. Almost positively you have something set wrong in the Denon. The DVR only has Dolby on and off, there are no other settings available. I know you want something else to be wrong, but your problems almost always originate in the AVR."

He has a point in that there are no settings on the DVR other than Dolby ON/OFF. The only other possibility seems to be that the program is not 5.1. Aren't most of the movies on HBO, Cinemax etc. 5.1?

What else could it be?

Thanks again
Edited by gregavi - 6/15/13 at 4:26pm
post #22012 of 23178
Yes, ALOT of movies are 5.1, HOWEVER, if you are using say red/white RCA connection from the Direc box to the Denon, there is the problem. If the INPUT channel lights only shows L/R as input, then the source (Direc) is only outputting L/R. There is no setting in the world that can make a 2 channel input source a 5.1 input source. So, your buddy does NOT "have a point''...The only 'point' your buddy made was that he shows he has no business trying to answer your question. Here, I'll start...How do you have the Direc connected to the TV and the Denon???
post #22013 of 23178
As I mentioned in my original post (second sentence). HDMI
post #22014 of 23178
Did not read your original post. rolleyes.gif

Turn on local channels, NBC, CBS, FOX, ABC and see what input lights are on and report back here here...
post #22015 of 23178
Quote:
Originally Posted by Splicer010 View Post

Did not read your original post. rolleyes.gif

Turn on local channels, NBC, CBS, FOX, ABC and see what input lights are on and report back here here...

I have checked all of the channels you have suggested and many more including Hi-Def HBO, Cinemax Etc. and NONE of them show up as Multi-Channel. All channels are 2 channel as far as what my AVR is showing.

PS. I am not an amateur.

Thanks for your input.
post #22016 of 23178
^^
Try resetting the DVR (ie. power off, unplug for a few minutes) as well as doing an HDMI HDCP reset as noted in my post below ...

http://www.avsforum.com/t/1465528/the-official-2013-denon-e-series-x-series-avr-model-owners-thread-faq/0_100#user_L11
post #22017 of 23178
Quote:
Originally Posted by gregavi View Post

I have checked all of the channels you have suggested and many more including Hi-Def HBO, Cinemax Etc. and NONE of them show up as Multi-Channel. All channels are 2 channel as far as what my AVR is showing.

PS. I am not an amateur.

Thanks for your input.

I had a similar case like you have now. My solution was:

1. To look up the homepage of the cable company to see what is going on.
2. You're not gonna believe it! I had to connect a separate optical cable beside the HDMI from the cable box to the Denon and assign it to the relevant HDMI input and bingo, all multi-channel broadcasts are now in 5.1 (including HBO/HD)!!
3. In this case my cable company's settop box (UPC) does not output multi-channel via HDMI only 2 ch stereo!!! Strange but true! smile.gif
post #22018 of 23178
Quote:
Originally Posted by mogorf View Post

I had a similar case like you have now. My solution was:

1. To look up the homepage of the cable company to see what is going on.
2. You're not gonna believe it! I had to connect a separate optical cable beside the HDMI from the cable box to the Denon and assign it to the relevant HDMI input and bingo, all multi-channel broadcasts are now in 5.1 (including HBO/HD)!!
3. In this case my cable company's settop box (UPC) does not output multi-channel via HDMI only 2 ch stereo!!! Strange but true! smile.gif

WOW. I wish I had time to try that right now, but my wife and daughter are taking me to the San Diego Zoo Safari for Father's Day (about a 3 hour drive). This sounds like what is going on with my setup. I will try this when I get back on Monday and report the results. Meantime, Happy Father's Day to all you Audio/Video Dads.

Cheers
post #22019 of 23178
Quote:
Originally Posted by gregavi View Post

WOW. I wish I had time to try that right now, but my wife and daughter are taking me to the San Diego Zoo Safari for Father's Day (about a 3 hour drive). This sounds like what is going on with my setup. I will try this when I get back on Monday and report the results. Meantime, Happy Father's Day to all you Audio/Video Dads.

Cheers

And here's another WOW for Dad.

Click here on DirecTV homepage

Scroll down to "Dolby Digital 5.1 Surround Sound capable^^"

And then there is a footnote: "^^On select programming. Requires additional equipment, sold separately."

Arrrgh, for those cable companies!!!!!!!!!!! mad.gifeek.gif
post #22020 of 23178
Quote:
Originally Posted by gregavi View Post

WOW. I wish I had time to try that right now, but my wife and daughter are taking me to the San Diego Zoo Safari for Father's Day (about a 3 hour drive). This sounds like what is going on with my setup. I will try this when I get back on Monday and report the results. Meantime, Happy Father's Day to all you Audio/Video Dads.

Cheers

Hate to burst the bubble but you won't be able to do this. The HR-34 doesn't have an optical connection.
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