The Official Integra DHC-80.2 Pre/Pro Thread - Page 118

Originally Posted by luckyaudio 

I have the latest firmware installed and still have the same problems.

Originally Posted by bslep 

A problem just started with my 80.2. When I turn everything on sometimes the 80.2 doesn't recognize the audio signal. In other words, the speaker boxes do not show up on the front panel and I have no audio. I have to turn the processor on and off, sometimes a couple of times and then it will recognize the source. It did this a couple of times with my OPPO BDP-95 when I tried to play a CD whether I was using the hdmi input or balanced inputs. Tonight it did it when I just turned on my Direct TV receiver. Has anyone experienced this type of problem?
Bob

Originally Posted by kbarnes701 


Bob - take a look at the last several pages of this thread::

http://www.avsforum.com/t/1192172/the-onkyo-tx-nr3007-tx-nr5007-common-questions-issues-hints-answers-thread/4500#post_22243556

Originally Posted by bslep 


Thanks I briefly looked at a couple of posts and am not encouraged. But then again, I know it is not supposed to be doing what it is doing so It looks like I'll be calling Integra. Thanks again. Bob

Originally Posted by bslep 

A problem just started with my 80.2. When I turn everything on sometimes the 80.2 doesn't recognize the audio signal. In other words, the speaker boxes do not show up on the front panel and I have no audio. I have to turn the processor on and off, sometimes a couple of times and then it will recognize the source. It did this a couple of times with my OPPO BDP-95 when I tried to play a CD whether I was using the hdmi input or balanced inputs. Tonight it did it when I just turned on my Direct TV receiver. Has anyone experienced this type of problem?
Bob

Originally Posted by luckyaudio 

I have the latest firmware installed and still have the same problems.

Originally Posted by Dundas 

I had a similar problem with my PR-SC5508 a few weeks ago. Turned out to be an HDMI handshake issue which went away when I cycled through the Monitor Out settings (to Both Main in my case) and have not had a problem since.

Originally Posted by bslep 


I thought it might be a handshake issue, but it also occurs when i just turn on the OPPO and use the balanced output. I am taking it into a service center tomorrow. Luckily the only one in Ohio is just 20 miles from my house. Thanks everyone for your responses. Bob

Originally Posted by kbarnes701 


Please let us know the outcome, Bob.

Originally Posted by luckyaudio 

We've had storms but nothing unusual.

Originally Posted by luckyaudio 

Contacted Integra today and they are sending me a box and label for me to send the unit in for repair. .

Originally Posted by bslep 

A problem just started with my 80.2. When I turn everything on sometimes the 80.2 doesn't recognize the audio signal. In other words, the speaker boxes do not show up on the front panel and I have no audio. I have to turn the processor on and off, sometimes a couple of times and then it will recognize the source. It did this a couple of times with my OPPO BDP-95 when I tried to play a CD whether I was using the hdmi input or balanced inputs. Tonight it did it when I just turned on my Direct TV receiver. Has anyone experienced this type of problem?
Bob

Originally Posted by weird 23 

When setting the video processing to "through" is the processing completely disabled?

If not, then is there a way to completely disable the video processing on the 80.2?

Thanks.

Originally Posted by bslep 


On p. 23 of the manual: :Simultaneously press the VCR/DVR button and the Return button on the processor. While holding down the VCR/DVR button press "Return" to toggle through until "Skip" appears on the display. Release both buttons.

Originally Posted by jakeumms 

Can any of the DHC 80.2 owners confirm whether or not their unit now supports Spotify after a firmware update? I have read articles that suggest that the 80.2 has been updated to support this service but I haven't read anything that explicitly states that this is the case. I am thinking of buying one second hand but would really love to have this feature. I know that the DHC 80.3 has this feature but I'd like to pick up one of the many used DHC 80.2 units I see for sale and spend those dollars somewhere else in my system. Thanks for your assistance!

Originally Posted by bslep 

Well it's been four weeks to the day that I dropped my 80.2 off at Integra's service center. I not only do not have the unit back, but the defective part (hdmi board) has not even been ordered. Why not? Because every time the service tech tries to order it through their email system the serial number gets rejected. After spending time on the phone with the Integra rep myself, who has been corresponding with the service tech, he confirmed that the serial number is indeed valid and that the unit was purchased from an authorized dealer. So, you would think that that would have rectified any issues. Think again. We are dealing with Onkyo-Integra here, so it certainly did not. The service tech has sent several emails and also called Integra (hanging up after an hour hold according to him) and here I am, the end user, the consumer, left hanging. The service tech is frustrated and doesn't want to spend any more time on it either. Unfreakingbelievable! I bought the Integra 80.2 over the Onkyo 5508 based upon the better warranty and supposed better customer service. I guess the joke's on me.

Originally Posted by bslep 

Well it's been four weeks to the day that I dropped my 80.2 off at Integra's service center. I not only do not have the unit back, but the defective part (hdmi board) has not even been ordered. Why not? Because every time the service tech tries to order it through their email system the serial number gets rejected. After spending time on the phone with the Integra rep myself, who has been corresponding with the service tech, he confirmed that the serial number is indeed valid and that the unit was purchased from an authorized dealer. So, you would think that that would have rectified any issues. Think again. We are dealing with Onkyo-Integra here, so it certainly did not. The service tech has sent several emails and also called Integra (hanging up after an hour hold according to him) and here I am, the end user, the consumer, left hanging. The service tech is frustrated and doesn't want to spend any more time on it either. Unfreakingbelievable! I bought the Integra 80.2 over the Onkyo 5508 based upon the better warranty and supposed better customer service. I guess the joke's on me.

Originally Posted by bslep 

Jeff I did go to the dealer the other day and they offered to help, but after speaking with Integra yesterday I thought all was resolved. Anyways - I have to RETRACT WHAT I POSTED EARLIER ABOUT INTEGRA. I just got off the phone with another Integra rep who called the service center while I was on hold and came back on the line and told me they (Integra) were going to send me a brand new DHC 80.3! Again, unfreakingbelievable the other way now! Holy crap I was stunned. I'll have it by the end of next week. I'm not crazy about the hassle and all, but I couldn’t have asked for a better outcome. Props to Integra on this one.

Originally Posted by bslep 

A problem just started with my 80.2. When I turn everything on sometimes the 80.2 doesn't recognize the audio signal. In other words, the speaker boxes do not show up on the front panel and I have no audio. I have to turn the processor on and off, sometimes a couple of times and then it will recognize the source. It did this a couple of times with my OPPO BDP-95 when I tried to play a CD whether I was using the hdmi input or balanced inputs. Tonight it did it when I just turned on my Direct TV receiver. Has anyone experienced this type of problem?
Bob