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The Official Integra DHC-80.2 Pre/Pro Thread - Page 122

post #3631 of 3823
Quote:
Originally Posted by Dave Vaughn View Post

Hasn't Onkyo/Integra stated they will fix these outside of warranty due to the known issues?

I haven't seen any statements on this HDMI issue like I did with the frontpanel/IDE cable issue. On that one, they stepped up early and were very declarative.

Jeff
post #3632 of 3823
Well, I will see of I have any issues when mine arrives next week. If I do, it will be dealt with at the time. I am sure it will be okay and I am excited to be getting this.
post #3633 of 3823
Quote:
Originally Posted by pepar View Post

I haven't seen any statements on this HDMI issue like I did with the frontpanel/IDE cable issue. On that one, they stepped up early and were very declarative.
Jeff

The following from the Integra FAQ's suggests that they may cover the HDMI issue outside of warranty.

I am not getting sound from the receiver and there aren’t speaker icons displayed on the receiver.

1. Perform a master reset. To do the reset you need to turn the receiver on, then on the front panel of the receiver press and hold the "VCR/DVR" button while doing that press the "STANDBY/ON" button. You will see the word "Clear" in the display screen and the receiver will go into standby mode. Power on the unit to see if the issue is resolved.
PLEASE UNDERSTAND THAT YOU WILL LOSE ALL YOUR AUDIO & VIDEO ASSIGNMENTS ON THE RECEIVER PLUS YOU WILL LOSE ALL YOUR SPEAKER CONFIGURATIONS, SPEAKER DISTANCE AND ALL LEVEL CALIBRATION SETTINGS. YOU WILL ALSO LOSE ANY PROGRAMMED RADIO STATIONS IN MEMORY.

2. If the reset has not solved the issue then the unit will need to go for warranty service. If you are within you 2 year warranty click here to find the nearest service center to you. http://www.onkyousa.com/locator.cfm

3. If you are outside of you warranty, you will have to email or fax 1. The model and serial number of the unit. 2. A copy of the receipt 3. Contact information. 4. A brief descriptive of the issue, to parts@us.onkyo.com or 201-934-7823 for review for possible service assistance.
post #3634 of 3823
Thanks, that's good to know.

Jeff
post #3635 of 3823
I have no receiver until my 80.2 comes next week. This sucks already not having stereo for my TV. I am happy I sold my Yamaha but it still will be hard. Looking forward to this as all I have left to do is finish my flexi rack and hook everything up.
post #3636 of 3823
I just got my 80.2 today and it is all hooked up. I am so amazed at what I have now when compared to my old setup. Do you all have suggestions when watching movies and using the different types of settings (THX, etc)? I am so new to these processors I just wonder if some good guidance will help me on my learning curve. Currently it is just playing dolby digital surround. Audyssey set my speakers to 40hz as well, should I increase that to 80hz?
post #3637 of 3823
I would recommend setting your crossovers to 80hz for all speakers. This was recommended to me by Audyssey when I inquired.
post #3638 of 3823
Quote:
Originally Posted by flashman03 View Post

I just got my 80.2 today and it is all hooked up. I am so amazed at what I have now when compared to my old setup. Do you all have suggestions when watching movies and using the different types of settings (THX, etc)? I am so new to these processors I just wonder if some good guidance will help me on my learning curve. Currently it is just playing dolby digital surround. Audyssey set my speakers to 40hz as well, should I increase that to 80hz?

 

It will be worth your while I think to check out the Audyssey FAQ, especially these sections:


c)2.   Why do I often see advice to raise the Crossovers to 80Hz?

 

c)1.   Why are my Crossovers set differently to my speaker manufacturer's specification?
 

c)4.   Is it OK to change the Crossovers from Audyssey's recommendation?

post #3639 of 3823
Quote:
Originally Posted by kbarnes701 View Post

Quote:
Originally Posted by flashman03 View Post

I just got my 80.2 today and it is all hooked up. I am so amazed at what I have now when compared to my old setup. Do you all have suggestions when watching movies and using the different types of settings (THX, etc)? I am so new to these processors I just wonder if some good guidance will help me on my learning curve. Currently it is just playing dolby digital surround. Audyssey set my speakers to 40hz as well, should I increase that to 80hz?

It will be worth your while I think to check out the Audyssey FAQ, especially these sections:


c)2.   Why do I often see advice to raise the Crossovers to 80Hz?


c)1.   Why are my Crossovers set differently to my speaker manufacturer's specification?



 
c)4.   Is it OK to change the Crossovers from Audyssey's recommendation?

Thanks for the links. I read them before I made my post, I just made my question for no reason beyond getting a verbal reassurance. It was not necessary for my to ask the question. I have used your links to read up on Audyssey so that has been very helpful.
post #3640 of 3823
For all those that think they may be past the issue I am sorry to say mine went late last week.... nearly 2 years in and the exact same problem as we all see in this thread. Heads up, its quick and to be blunt it goes down the tubes quickly no matter what you do. Yes a hard reset got me through a Friday movie night, but by Monday NOTHING would bring it back from the dead.

2 suggestions ... don't play with it if you see this start to come up it will not get better.

Second and its up to you but I travel for business... It might have been easier to simply return the unit when I knew I would be out of pocket for a bit and get it fixed. My main annoyance is that Integra knows full well what serial numbers are in the range to fail and more over they know they have a problem that will impact a large number of users...... Just me or seem like they should be contact us and recalling the defective units?

Sorry... next time I think I go down scale with Sony or Dennon if this is what we get for the extra $ seems lie we are just being played.
post #3641 of 3823
They have said that they would fix this even past the warranty period. Ditto the front panel/IDE cable problem.
post #3642 of 3823
Understood and I am not complaining about it not being fixed. Its seems clear Integra will step up and fix it.

But I bought from an authorized dealer..... paid the extra bucks for Integra based on both the extended warranty and the general feeling that it was just a bit better made.

I registered the product as I recall that required my serial number, home address, email etc.

So help me out here any real reason outside of the gamble that some might hold up that Integra would not reach out and do a general recall? Even over a 6-12 month period you could have cut off a lot of the oh..... dead unit guess I get to deal with this now customer experiance.

Just my 2 cents, workin in IT maybe I just know too much, but Integra have the data and could have handled this better to protect what is supposed to be an upscale brand. There is no doubt this has put a little tarnish on them like as not I do not feel like I got a premium experience and that has nothing to do with how good the unit sounds or how well it fits my needs.
post #3643 of 3823
Sure it has put a little tarnish on their reputation, but they are stepping up to fix this which helps out a lot. I bought mine used and it was never fixed so I will see if it goes out with time. Has Integra ever put out a list of serial numbers for which units would be mostly affected? I will do a search in the thread but nothing may pop up.
post #3644 of 3823
Quote:
Originally Posted by JChin View Post

Quote:
Originally Posted by calentz View Post

Mine has "0"


Hi Carl, "Y" is Nov.


1 - Jan

(2 - Feb to 8 - Aug)

9 - Sept

X - Oct

Y - Nov

Z - Dec

Quote:
Originally Posted by JChin View Post

Quote:
Originally Posted by jmschnur View Post

So what does a 0,1 serial number mean. That is one of the sequences that Alan warned about.


The serial number 8th digital represent the year while the 9th digital represent the month.


So 0,1 (8th, 9th) would be Jan 2010.


You may want to ask alanl715 about the numbers.

Quote:
Originally Posted by flashman03 View Post

Sure it has put a little tarnish on their reputation, but they are stepping up to fix this which helps out a lot. I bought mine used and it was never fixed so I will see if it goes out with time. Has Integra ever put out a list of serial numbers for which units would be mostly affected? I will do a search in the thread but nothing may pop up.

So looking at these two posts above and copying my question, my unit would have been made in Aug 2010. I believe I read some people have had issues with models from this time and beyond, but most seem to have occurred to units made in Jan - Mar. Time will tell if this happens to mine.
post #3645 of 3823
Where is a good place to buy a 80.2 pre-amp from? The only place close to me is a super high end store that will sell for double the list price.
Allen
post #3646 of 3823
80.2 is no longer the current model, so you would need to buy one used or factory refurbished.
post #3647 of 3823
Quote:
Originally Posted by pepar View Post

80.2 is no longer the current model, so you would need to buy one used or factory refurbished.

Where would be the best place to look for a refurbuish one at.
Thanks
Allen
post #3648 of 3823
Quote:
Originally Posted by DekPM19 View Post

Quote:
Originally Posted by pepar View Post

80.2 is no longer the current model, so you would need to buy one used or factory refurbished.

Where would be the best place to look for a refurbuish one at.
Thanks
Allen

Buy one used in the classified section. Most people take care of their stuff. I bought mine about 3 weeks ago and it is in perfect condition.
post #3649 of 3823
I'll be selling mine about a week from now. I just reviewed the Marantz AV8801 and am going to buy my review sample, but I have to send it to the lab for measurements first and won't get it back until next Wednesday or Thursday. If you're interested in it, send me a PM.
post #3650 of 3823
Check out audiogon.com, I have always had good experiences, you may even find an 80.3 used at a good price. Stay way from members with 0 feedback, or deals that are to good to be true.

Good Luck
post #3651 of 3823
Quote:
Originally Posted by DekPM19 View Post

Where would be the best place to look for a refurbuish one at.
Thanks
Allen

For buying used I would always recommend an AVS member over audiogon or eBay. Factory refurbished only buy from authorized dealers. Unfortunately the price I saw for refurbed was what I paid new. Plus they were out of stock. Used may be your only option for the 5508/80.2.
post #3652 of 3823
I would also ask if the 80.2 has had the HDMI board replaced. When they go they go as I recently found out so you would do well to make certain its been replaced. There are serial numbers that are known to be effected but I have yet to see anything that helps the end user identify if a unit falls in that batch nor anything that say 100% that it was only that batch. I love my 80.2 and will not likely part with it soon but then I bought from a dealer at list so I have some miles left to put on her before I go for something new. biggrin.gif
post #3653 of 3823
I would stay with AVS just because the members are really great. The few that are currently for sale are right on par with good prices elsewhere, but look for members that have good reputation or ones that have been around for some time. The HDMI board is not across the board for an issue. It has for the most part been limited to a certain serial number range based on my research, but there are some that do go bad outside of that window. I quoted a post that has some info on the serial numbers. I do love my 80.2 as it is my first really high end pre/pro.
post #3654 of 3823
Quote:
Originally Posted by lefthandluke View Post

still messin with my "repaired" 80.2...

to get even an analog signal to play 2 channel stereo (pc or turntable) the "tv speaker on" option in hdmi must be activated. if i unplug my hdmi cable from the 80.2 to the tv i get no sound via analog outputs...


my sharp tv displays "receiving auto return channel now" even tho that option is turned "off". tv must be on to get any sound, and i still get no audio via hdmi from my oppo or cable box


i'm sure they tested this unit after repair...

or i've got something cockeyed...tho the loaner i had worked fine

oh yeah...my tv now displays sc5508 instead of dhc 80.2...no big deal, but still



last night i hooked my repaired (2nd time) 80.2...


this time they seem to have nailed it, as everything works as it should...sound and pic are back to what they were before going down (outstanding)


and, last but not least...my tv displays dhc 80.2!

all is right with the world again...
post #3655 of 3823
Tanks for the feed back. The Marantz AV8801 looks like a great pre-amp.
Allen
post #3656 of 3823
Quote:
Originally Posted by DekPM19 View Post

Tanks for the feed back. The Marantz AV8801 looks like a great pre-amp.
Allen

It's not as good of value as the Integra, but Marantz made me a deal I couldn't refuse.
post #3657 of 3823
How do most of you watch movies? THX cinema or another method? I have been listening to movies at Reference using THX cinema and it sounds great. With certain movies though it seems to have an echo effect. Would that be the movie (I don't remember hearing it with my old receiver), or would it just be part of the movie (because I didn't hear it before)? Just curious as to what most do to give myself the best experience.
post #3658 of 3823
I always watched TrueHD and DTS master audio content with no additional processing (besides Audyssey). I didn't use any of the modes.
Just because they are there doesn't mean you should use them smile.gif.
post #3659 of 3823
I never use a mode on multichannel hi-res audio (DVD-A./SACD), nor do I use one for 7.1 movie content. I always expand 5.1 movie content to 7.1. Another data point ,,,

Jeff
post #3660 of 3823
Quote:
Originally Posted by Dave Vaughn View Post

It's not as good of value as the Integra, but Marantz made me a deal I couldn't refuse.

Dave,

I'm not trying to be sarcastic but I'm not surprised that Marantz offered you a great deal as you are an A/V reveiwer. There is a reviewer from an online publication that was given (to keep) components from a company that he was preparing to review. To be honest I find this gives the A/V company quite an advantage as far as the overall outcome of the review. I'm not saying that because you were given a good deal on the 8801 from Marantz will bias any future reviews of the 8801. But I would think it would make it hard for any reviewer to mention the negatives of a specific component if they were attained at a big discount or even more so for free.

Bill
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